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Unlock Your Call Centre
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Book Synopsis Unlock Your Call Centre by : Matt Smallman
Download or read book Unlock Your Call Centre written by Matt Smallman and published by . This book was released on 2022-02-10 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock Your Call Centre shows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.
Book Synopsis Call Centers For Dummies by : Real Bergevin
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-05-11 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland
Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2012 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis UNLOCK your organizations POTENTIAL by : Vijay Kovilakonda
Download or read book UNLOCK your organizations POTENTIAL written by Vijay Kovilakonda and published by Notion Press. This book was released on 2021-02-14 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handy practical guide about achieving a sustainable role and creating successful processes as an L&D professional while following and imparting professional Learning in the organization. Although building such cultures and communities of profound and ongoing Learning are uncommon, they are essential for engaging and meaningful change. This is where this book comes into the picture—this book curves the path for business professionals, executives, and entrepreneurs on how to build a successful L&D process. With the increase of awareness towards L&D vertical with the core belief that every organization needs an L&D Professional and must work as leaders, this book is now more critical than ever. Through a lifetime of working in corporates, it is a must-read in universities and corporates throughout the country.
Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland
Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Inc.. This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Book Synopsis Call Center Operation by : Duane Sharp
Download or read book Call Center Operation written by Duane Sharp and published by Elsevier. This book was released on 2003-05-14 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise. · Presents key concepts and techniques, including a formal development process, in a real-world context · Provides extensive management guidelines · Stresses the importance of staff selection and training
Book Synopsis Fluency in English How to unlock your full potential in speaking English For beginners and advanced by :
Download or read book Fluency in English How to unlock your full potential in speaking English For beginners and advanced written by and published by jideon francisco marques. This book was released on 2024-01-15 with total page 1132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is essential for you to break through and not only improving your spoken skills, but developing them so well that you can speak like a native English speaker.Armed with the proven tips, tricks and techniques in this book, you’ll discover that you’ll be soaring to an entirely new and exciting level of learning within days. On top of that, these guidelines can be used nearly effortlessly.Proven Technique That WorksYou’ll discover what “shadowing” is and how it can painlessly take you to a supreme status in your studies. You’ll also learn about a related method of learning to pronounce English fearlessly. It’s called the “scriptorium method.” Once you try it you’ll realize why so many people praise its effectiveness.English is not an easy language to learn. But if you are using proper methods to learn and speak, you’ll find that your next level of learning is just a click away. Learn and adopt these techniques, tips, and many more secrets revealed in this book, and your English fluency will be in a whole different level in 60 days !Remember: Practice doesn't make perfect. Perfect practice makes perfect.Download Now and Start Speaking Fluent English! Leia menos
Book Synopsis Call Center Optimization by : Ger Koole
Download or read book Call Center Optimization written by Ger Koole and published by Lulu.com. This book was released on 2013 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Book Synopsis One Night at the Call Center by : Chetan Bhagat
Download or read book One Night at the Call Center written by Chetan Bhagat and published by Ballantine Books. This book was released on 2008-12-10 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice.
Download or read book Contact written by Jack A. Green and published by Scarborough, Ont. : Nelson Canada. This book was released on 2000 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
Book Synopsis Creating Value for Leaders by : Gautam Mahajan
Download or read book Creating Value for Leaders written by Gautam Mahajan and published by CRC Press. This book was released on 2023-06-08 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating value is the foundation of all business. It’s what sets you apart from your competition, secures long-term customers, and brings distinct meaning to your brand and your stakeholders. Without creating value for your business, your unique offering will be seen as just another commodity in the eyes of your target market. Creating value is in every business leader’s vocabulary and uppermost in their overall strategy. In fact, creating value is the purpose of a company according to the Business Roundtable and the World Economic Forum. That is another key reason why more people want to understand and utilise value creation for their benefit and the good of their stakeholders. Many companies and leaders seek to create value but do not know how to. As a result, they create and destroy value unconsciously. This book shows you how to create value consciously. To create long-term value, organizations need to put in place the mindset, capabilities, and relationships that enable them to meet the needs of their customers and stakeholders. This book makes value creation understood and used by executives and leaders more effectively. The book describes value creation in its various nuances, how it arises, how it is used, and the width and scope of value creation, from how it impacts a company and how that company can become more successful by creating value for customers and other stakeholders. The author also provides tips for CEOs, managers, HR, and other professionals on how to succeed in value creation as a long-term strategy and in day-to-day work. Numerous examples and case studies illustrate the points being made by the author.
Book Synopsis How to Survive & Thrive in a Call Centre by : Alison Mathiebe
Download or read book How to Survive & Thrive in a Call Centre written by Alison Mathiebe and published by . This book was released on 2016-10-10 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Survive (& Thrive) in a Call Centre teaches call centre agents to:- Contribute to the call centre's success- Provide outstanding customer service- Increase sales results- Improve their overall performance- Enjoy sustained energy and motivation- Reduce their stress levels- Manage and advance their careers"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents." Brad Clevelandbradcleveland.com/blogAuthor, Call Center Management on Fast Forward (ICMI Press)"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. " John P. Wilson author of The Call Centre Training Handbook
Book Synopsis The Worlds Business Cultures and how to Unlock them by :
Download or read book The Worlds Business Cultures and how to Unlock them written by and published by Thorogood Publishing. This book was released on 2014 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the aid of a specially developed model – The 5 C’s Model – expert authors demonstrate how to get your communications right internationally and ensure that meetings, both face-to-face and virtual, go according to plan. Barry Tomalin and Mike Nicks offer strategies and tactics for getting people from different countries on your side, and detailing the knowledge you need to make the right impression and avoid giving offence. The authors provide a framework for understanding any culture in the world, but include specific chapters on the top 16 economies in the world in 2050, according to Morgan Grenfell bank: China, USA, Germany, UK, Russia, India, Indonesia, Brazil, France, Italy, Spain, The Gulf, South Korea, Mexico, Australia and Japan
Download or read book Family written by Paul Thangiah and published by Xulon Press. This book was released on 2008-06 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a day when the very institution of marriage is crumbling, when the divorce rate is climbing to astronomical proportions, when proponents of egalitarian marriages are increasing and when countless married couples end up living alone - in the same house, the concerned couple is looking for real and practical answers. Do you want to discover the Bible's beautiful picture of Marriage and Family? Do you want to overcome, "marital drift" and experience the miracle of oneness? Do you want to bring the sparkle back into your home? Learn practical ways to build your marriage and family. Begin to experience the joyful family God intends yours to be for besides our relationship with our heavenly Father, there is nothing more important than our relationship with our family. Whether single or married, with children or not, we all have a part in God's calling to build strong spiritual families. Paul Thangiah, Founder and Senior Pastor of Full Gospel Assembly of God Church in Bangalore, India is a celebrated Speaker. He has been passionately preaching the Word of God since 1976 and has been in pastoral ministry since 1982. A creative genius, he always finds very innovative ways through which he can touch broken lives and families with the transforming power of the gospel of Jesus Christ. He is an international speaker, a versatile singer, a great organizer and an able administrator. He is known globally for his Prayer Penetration Ministry, Leadership Conferences and Church Planting endeavors. His Television Program, 'This is Your Miracle' is broadcast to over million homes worldwide. A very powerful speaker, he touches many hearts with his sense of humor, simplicity and passion. His life changing messages have made a great impact on many lives. Pastor Paul and his wife Pastor Sheba along with their children live in Bangalore, India.
Book Synopsis INSCRUTABLE PRINCIPLES by : Dinesh Kumar Goyal
Download or read book INSCRUTABLE PRINCIPLES written by Dinesh Kumar Goyal and published by Notion Press. This book was released on 2017-08-30 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of customers! Every organization, however big or small, is in pursuit of customers. “Even a diamond needs a customer to give it value.” Every great business is built on friendship. But there is no scope to have a “fair weather friendship” with your customers. It has to be an “all-weather friendship” with them. Customer complaints are the manifestations of shortcomings in your product at the customer’s cost. Even if providing high quality customer service is not your cup of tea, you have to drink it. Make it a virtue out of necessity if you want to keep your business alive. There are hundreds of powerful principles outlined in the book to guide you in your endeavour to achieve great success in your profession.
Book Synopsis Advice from a Call Center Geek by : Thomas Laird
Download or read book Advice from a Call Center Geek written by Thomas Laird and published by . This book was released on 2018-08-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Download or read book Smarten Up written by S. Albert and published by Trafford Publishing. This book was released on 2003 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Smarten Up is a guide for communities who need to understand how to take advantage of the new online economy. It provides the reader with a clearer understanding of telecommunication infrastructure, online applications, strategies for implementation, and the regulatory environment. It is a guide written in easy to understand terminology for new leaders of telecommunication or networking projects, municipal councils, stakeholders in the education and healthcare fields, economic development practitioners, libraries, social service organizations, or students of community development strategic planning. Smarten Up explains how communities can create partnerships between public and private sector organizations to improve local or regional telecommunication infrastructure, develop new online applications that can improve quality of life and create synergy between organizations, and develop a business plan for creating a smart community.
