Unleashing the Manager Within: Timeless Tips for Terrific Results

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Author :
Publisher : Excel Books India
ISBN 13 : 935062110X
Total Pages : 177 pages
Book Rating : 4.3/5 (56 download)

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Book Synopsis Unleashing the Manager Within: Timeless Tips for Terrific Results by :

Download or read book Unleashing the Manager Within: Timeless Tips for Terrific Results written by and published by Excel Books India. This book was released on with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Engaged

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118338200
Total Pages : 1 pages
Book Rating : 4.1/5 (183 download)

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Book Synopsis Engaged by : Linda Holbeche

Download or read book Engaged written by Linda Holbeche and published by John Wiley & Sons. This book was released on 2012-09-06 with total page 1 pages. Available in PDF, EPUB and Kindle. Book excerpt: A non-biased, grounded, and practical approach to employee engagement For managers and business leaders who want to enhance performance, this easy-to-use guide to employee management offers real solutions for getting workers engaged and increasing productivity. It explains what employee engagement is, why it matters, what the benefits of it are, what helps and hinders it, how to measure it, how to put theory into action when trying to create it. As an added benefit, it offers plenty of advice on how managers can keep themselves engaged, even during the toughest of times.

System Center 2012 Operations Manager Unleashed

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Publisher : Sams Publishing
ISBN 13 : 0132953854
Total Pages : 1525 pages
Book Rating : 4.1/5 (329 download)

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Book Synopsis System Center 2012 Operations Manager Unleashed by : Kerrie Meyler

Download or read book System Center 2012 Operations Manager Unleashed written by Kerrie Meyler and published by Sams Publishing. This book was released on 2013-02-21 with total page 1525 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first comprehensive Operations Manager 2012 technical resource for every IT implementer and administrator. Building on their bestselling OpsMgr 2007 book, three Microsoft System Center Cloud and Data Center Management MVPs thoroughly illuminate major improvements in Microsoft’s newest version–including new enhancements just added in Service Pack 1. You’ll find all the information you need to efficiently manage cloud and datacenter applications and services in even the most complex environment. The authors provide up-to-date best practices for planning, installation, migration, configuration, administration, security, compliance, dashboards, forecasting, backup/recovery, management packs, monitoring including .NET monitoring, PowerShell automation, and much more. Drawing on decades of enterprise and service provider experience, they also offer indispensable insights for integrating with your existing Microsoft and third-party infrastructure. Detailed information on how to... Plan and execute a smooth OpsMgr 2012 deployment or migration Move toward application-centered management in complex environments Secure OpsMgr 2012, and assure compliance through Audit Collection Services Implement dashboards, identify trends, and improve forecasting Maintain and protect each of your OpsMgr 2012 databases Monitor virtually any application, environment, or device: client-based, .NET, distributed, networked, agentless, or agent-managed Use synthetic transactions to monitor application performance and responsiveness Install UNIX/Linux cross-platform agents Integrate OpsMgr into virtualized environments Manage and author management packs and reports Automate key tasks with PowerShell, agents, and alerts Create scalable management clouds for service provider/multi-tenant environments Use OpsMgr 2012 Service Pack 1 with Windows Server 2012 and SQL Server 2012

Unleashed

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Publisher : Harvard Business Press
ISBN 13 : 1633697053
Total Pages : 257 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Unleashed by : Frances Frei

Download or read book Unleashed written by Frances Frei and published by Harvard Business Press. This book was released on 2020-06-02 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people—and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools—based on their work with companies such as Uber, Riot Games, WeWork, and others—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.

Anytime Coaching

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523097299
Total Pages : 165 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Anytime Coaching by : Teresa Wedding Kloster

Download or read book Anytime Coaching written by Teresa Wedding Kloster and published by Berrett-Koehler Publishers. This book was released on 2015-05 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform Your Workplace with Anytime Coaching The Practical Leader series offers a roadmap for individuals striving to achieve leadership effectiveness within the context of today's complex world. Each book explores a different essential element of successful leadership, providing readers with insightful, real-world perspectives, as well as practical tools and techniques, to help them maximize their potential—-personally and professionally. Real-life stories, practical tips and techniques, and the Anytime Coaching model equip managers with a set of coaching tools they can use immediately to transform the way they work with employees and colleagues. This second edition describes how recent findings in neuroscience support the effectiveness of Anytime Coaching practices. You will also discover how the practice of mindfulness can enhance your ability to observe yourself and others. Practical tools and exercises to help you be more present, aware, and focused in day-to-day interactions are included. Whether you lead a cross-functional team on a short-term project or formally manage large groups of people on a daily basis, Anytime Coaching will help you improve performance and achieve results.

Talent Unleashed

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Publisher : Post Hill Press
ISBN 13 : 1682610039
Total Pages : 238 pages
Book Rating : 4.6/5 (826 download)

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Book Synopsis Talent Unleashed by : Shawn D. Moon

Download or read book Talent Unleashed written by Shawn D. Moon and published by Post Hill Press. This book was released on 2017-04-18 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The vast majority of the workforce in any organization possesses far more talent, intelligence, capability, and creativity than their present jobs require or even allow." - Dr. Stephen R. Covey That's what Talent Unleashed is about—unleashing that unlimited store of potential in people. That's a leader's job. And how does a leader do that job? Through 3 leadership conversations—not just individual events, but ongoing discussions designed to help people give the best they can. In these conversations, leaders trade fear for trust, confusion for clarity, and micromanaging for empowerment. The three vital conversations are: The performance Conversation The Voice Conversation The Clearing the Path Conversation Performance Conversations define roles and set clear goals. Leaders hold people accountable for these roles and goals, thus transforming team members from "managed hirelings" to "trusted partners and teammates." Voice Conversations affirm the worth and potential of each person on a team. Leaders help individuals discover their unique gifts, talents, and abilities and align these gifts, talents, and abilities to the great mission of the organization. It is the process that ignites the inner fire. Clear the Path Conversations turn supervisors into leaders who become sources of help and empower people to succeed in their jobs. Leaders help clear away the obstacles from the success pathway.

Unleashing Excellence

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Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

System Center Configuration Manager (SCCM) 2007 Unleashed

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Author :
Publisher : Sams Publishing
ISBN 13 : 076868952X
Total Pages : 1579 pages
Book Rating : 4.7/5 (686 download)

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Book Synopsis System Center Configuration Manager (SCCM) 2007 Unleashed by : Kerrie Meyler

Download or read book System Center Configuration Manager (SCCM) 2007 Unleashed written by Kerrie Meyler and published by Sams Publishing. This book was released on 2009-07-23 with total page 1579 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is your most complete source for in-depth information about Microsoft System Center Configuration Manager 2007! System Center Configuration Manager 2007 Unleashed is a comprehensive guide to System Center Configuration Manager (ConfigMgr) 2007. ConfigMgr 2007 helps you manage servers and desktops, integrates SMS 2003 “feature pack” functionality, and adds new capabilities. It enables you to assess, deploy, and update servers, clients, and devices across physical, virtual, distributed, and mobile environments, including clients that connect only over the Internet. This book guides you through designing, deploying, and configuring ConfigMgr 2007 with detailed information on topics such as capacity planning, security, site design and hierarchy planning, server placement, discovery, native mode, and using Windows Server 2008. You will learn how to tackle challenges such as setting up DCM and OSD, customizing inventory, creating queries and using query results, and configuring asset intelligence. Detailed information on how to... • Understand how ConfigMgr works • Plan your ConfigMgr deployment • Manage Windows Management Instrumentation (WMI) • Architect for performance • Install or migrate to ConfigMgr 2007 with Windows 2003 or Windows 2008 • Discover and manage clients • Create and distribute packages • Understand patch and compliance management • Create queries • Use reports • Deploy operating systems • Secure ConfigMgr 2007 • Perform site maintenance • Back up ConfigMgr components

The Project Management Coaching Workbook

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523097035
Total Pages : 228 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The Project Management Coaching Workbook by : Susanne Madsen

Download or read book The Project Management Coaching Workbook written by Susanne Madsen and published by Berrett-Koehler Publishers. This book was released on 2012-02 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take These Six Steps to Reach Your Project Management and Leadership Goals! Starting with an insightful self-assessment, The Project Management Coaching Workbook: Six Steps to Unleashing Your Potential offers tools, questions, reviews, guiding practices, and exercises that will help you build your roadmap to project management and leadership success. Based on her experience as a coach and mentor, Susanne Madsen offers a proven six-step method designed to help you understand and articulate what you want to achieve—and then assist you in achieving those goals. This workbook will help project managers at any level overcome some of the most common challenges they face by: • Effectively managing a demanding workload • Leading and motivating a team • Building effective relationships with senior stakeholders • Managing risks, issues, and changes to scope • Delegating effectively

All In

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Publisher : Simon and Schuster
ISBN 13 : 1451659849
Total Pages : 256 pages
Book Rating : 4.4/5 (516 download)

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Book Synopsis All In by : Adrian Gostick

Download or read book All In written by Adrian Gostick and published by Simon and Schuster. This book was released on 2012-04-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture—congratulations—and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Bestselling authors of The Carrot Principle and The Orange Revolution, Adrian Gostick and Chester Elton return to answer the most overlooked leadership questions of our day: Why are some managers able to get their employees to commit wholeheartedly to their culture and give that extra push that leads to outstanding results? And how can managers at any level build and sustain a profitable, vibrant work-group culture of their own? These leading workplace experts teamed up with research giant Towers Watson to analyze an unprecedented 300,000-person study, and they made a groundbreaking finding: managers of the highest-performing work groups create a “culture of belief.” In these distinctive workplaces, people believe in their leaders and in the company’s vision, values, and goals. Employees are not only engaged but also enabled and energized (termed the three Es), which leads to astonishing results—average annual revenues three times higher than for organizations lacking such a positive culture. And this was true during a period that included this most recent recession. Based on their extensive consulting experience and in-depth interviews with leaders and employees at exceptional companies such as American Express, Cigna, Avis Budget, Pepsi Bottling, and Hard Rock, the authors present a simple seven-step road map for creating a culture of belief: define a burning platform; create a customer focus; develop agility; share everything; partner with your talent; root for each other; and establish clear accountability. Delving into specific how-tos for each step, they share eye-opening stories of exceptional leaders in action, vividly depicting just how these powerful methods can be implemented by any manager. All In draws on cutting-edge psychology and all of the creative genius that have made Gostick and Elton a must-read for leaders worldwide. This vital resource will empower managers everywhere to inspire a new level of commitment and performance.

The 24-Carrot Manager

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Author :
Publisher : Gibbs Smith
ISBN 13 : 9781586851545
Total Pages : 136 pages
Book Rating : 4.8/5 (515 download)

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Book Synopsis The 24-Carrot Manager by : Adrian Gostick

Download or read book The 24-Carrot Manager written by Adrian Gostick and published by Gibbs Smith. This book was released on 2002 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: "After years of being drivern forward by fear and intimidation, troops aren't willing to fight the battle anymore. They're leaving the ranks to join a growing number of recruits at firms that lead with carrots," say nationally renowned employee-recognition experts Adrian Gostick and Chester Elton. In this companion volume to their successful Managing with Carrots, Gostick and Elton present a remarkable story of how a great leader can unleash human potential, creating success in either good economies or bad. Providing strategies and solutions for the managers of today, this book offers answers for improving employee commitment and profitability through strategically acknowledging employee effort. How is it done? The answer is deceptively simple: with carrots. Plentiful examples show how to choose the right reward for each employee, how to time the giving of a reward to motivate performance, how to effectively present rewards, when to give praise in private and when to make it a public celebration, and how to motivate employees to work harder and work smarter with the company's goals in mind.

Unleashing the Innovators

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Publisher : Crown Currency
ISBN 13 : 0451497244
Total Pages : 242 pages
Book Rating : 4.4/5 (514 download)

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Book Synopsis Unleashing the Innovators by : Jim Stengel

Download or read book Unleashing the Innovators written by Jim Stengel and published by Crown Currency. This book was released on 2017-09-05 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's established companies must find new ways to reignite their entrepreneurial DNA and jumpstart revenues--or risk losing their way. By working with startup companies, Jim Stengel, renowned consultant to Fortune 500 companies and the former global marketing officer for Procter & Gamble, says that legacy companies can renew themselves: by acquiring new technology and creating new business lines; relearning the need for speed; sparking innovation; and learning from failures. At P&G, Stengel saw the importance of establishing partnerships with the startup world in order to learn how to better innovate. Relying on extensive interviews with innovation leaders at enterprise companies and startups, Stengel’s Unleashing the Innovators takes readers inside such storied companies as GE and Wells Fargo, IBM and Target, Motorola Solutions and Toyota to see what they are learning from their alliances with entrepreneurs. Stengel also explores how even 20- and 30-year-old "startups" like Amazon, Google, and Facebook can reinvent themselves--and what managers at legacy companies everywhere can learn from them. Drawing on a specially commissioned global study of over 200 established corporations and startups, conducted by research consultancy OgilvyRED, Stengel found that companies with successful startup partnerships are three times more likely to change their culture to be more innovative. Filled with indepth stories from the front lines of today’s most forward-looking companies, Unleashing the Innovators shows how companies of all sizes can better navigate today’s changing landscape, accelerate innovation, increase revenues, and improve their customer relationships.

Unleashing Demons

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Publisher : Quercus
ISBN 13 : 1681441098
Total Pages : 375 pages
Book Rating : 4.6/5 (814 download)

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Book Synopsis Unleashing Demons by : Craig Oliver

Download or read book Unleashing Demons written by Craig Oliver and published by Quercus. This book was released on 2017-01-03 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: As David Cameron's director of Politics and communications, Craig Oliver was in the room at every key moment during the EU referendum - the biggest political event in the UK since World War 2. Craig Oliver worked with all the players, including David Cameron, George Osbourne, Barack Obama, Angela Merkel, Jeremy Corbyn, Boris Johnson,Michael Gove, Theresa May and Peter Mandelson. Unleashing Demons is based on his extensive notes, detailing everything from the decision to call a referendum, to the subsequent civil war in the Conservative Party and the aftermath of the shocking result. This is raw history at its very best, packed with enthralling detail and colourful anecdotes from behind the closed doors of the campaign that changed British history.

Unleashing the Manager Within

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Author :
Publisher : Excel Books India
ISBN 13 : 9788174464606
Total Pages : 180 pages
Book Rating : 4.4/5 (646 download)

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Book Synopsis Unleashing the Manager Within by : M.M. Khan

Download or read book Unleashing the Manager Within written by M.M. Khan and published by Excel Books India. This book was released on 2009 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here it is, at last&a friendly, down-to-earth gem of a book, full of homespun wisdom. It is exactly what it claims to be: a collection of timeless tips for handling various situations which practicing engineers, line managers, students and leaders confront in their day-to-day worklives. It is an effective, eminently readable, easy to grasp and practical guide to master specific skills and tools like planning, goal setting, time management, executive health and stress management, helping the readers to evolve and mature from managers to manager-leaders. It ought to facilitate the unleashing of those skills and qualities that are vital for executives at all levels as they cope with a new industrial climate, stiffer competition and a changing workforce.

System Center 2012 Service Manager Unleashed

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Author :
Publisher : Pearson Education
ISBN 13 : 067233707X
Total Pages : 957 pages
Book Rating : 4.6/5 (723 download)

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Book Synopsis System Center 2012 Service Manager Unleashed by : Kerrie Meyler

Download or read book System Center 2012 Service Manager Unleashed written by Kerrie Meyler and published by Pearson Education. This book was released on 2013-10-29 with total page 957 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep "in the trenches" insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You'll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. * Leverage MOF and ITIL processes built into System Center 2012 Service Manager * Plan and design your Service Manager deployment * Install Service Manager or upgrade from earlier versions * Efficiently administer work and configuration items * Use connectors to integrate with Active Directory, Exchange, and System Center components * Create service maps * Enable end user access through Service Manager's self-service portal * Implement incident, problem, change, and release management * Utilize workflows to automate key support processes * Create service level agreements with calendars, metrics, and objectives * Provide quick access to a standardized catalog of services * Use notification to ensure that Service Manager items are promptly addressed * Secure Service Manager and its data warehouse/reporting platform * Perform maintenance, backup, and recovery * Manage Service Manager performance * Customize Service Manager

Microsoft SQL Server 2012 Unleashed

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Author :
Publisher : Pearson Education
ISBN 13 : 0672336928
Total Pages : 2764 pages
Book Rating : 4.6/5 (723 download)

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Book Synopsis Microsoft SQL Server 2012 Unleashed by : Ray Rankins

Download or read book Microsoft SQL Server 2012 Unleashed written by Ray Rankins and published by Pearson Education. This book was released on 2013 with total page 2764 pages. Available in PDF, EPUB and Kindle. Book excerpt: Buy the print version of� Microsoft SQL Server 2012 Unleashed and get the eBook version for free! eBook version includes chapters 44-60 not included in the print. See inside the book for access code and details. � With up-to-the-minute content, this is the industry's most complete, useful guide to SQL Server 2012. � You'll find start-to-finish coverage of SQL Server's core database server and management capabilities: all the real-world information, tips, guidelines, and samples you'll need to create and manage complex database solutions. The additional online chapters add extensive coverage of SQL Server Integration Services, Reporting Services, Analysis Services, T-SQL programming, .NET Framework integration, and much more. � Authored by four expert SQL Server administrators, designers, developers, architects, and consultants, this book reflects immense experience with SQL Server in production environments. Intended for intermediate-to-advanced-level SQL Server professionals, it focuses on the product's most complex and powerful capabilities, and its newest tools and features. Understand SQL Server 2012's newest features, licensing changes, and capabilities of each edition Manage SQL Server 2012 more effectively with SQL Server Management Studio, the SQLCMD command-line query tool, and Powershell Use Policy-Based Management to centrally configure and operate SQL Server Utilize the new Extended Events trace capabilities within SSMS Maximize performance by optimizing design, queries, analysis, and workload management Implement new best practices for SQL Server high availability Deploy AlwaysOn Availability Groups and Failover Cluster Instances to achieve enterprise-class availability and disaster recovery Leverage new business intelligence improvements, including Master Data Services, Data Quality Services and Parallel Data Warehouse Deliver better full-text search with SQL Server 2012's new Semantic Search Improve reporting with new SQL Server 2012 Reporting Services features Download the following from informit.com/title/9780672336928: Sample databases and code examples � �

Microsoft System Center 2012 Unleashed

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Author :
Publisher : Sams Publishing
ISBN 13 : 0133057305
Total Pages : 1032 pages
Book Rating : 4.1/5 (33 download)

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Book Synopsis Microsoft System Center 2012 Unleashed by : Chris Amaris

Download or read book Microsoft System Center 2012 Unleashed written by Chris Amaris and published by Sams Publishing. This book was released on 2012-05-31 with total page 1032 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the definitive real-world guide to Microsoft System Center 2012, Microsoft’s newest and most powerful version of System Center. Authored by consultants who’ve deployed System Center in hundreds of enterprises and innovative smaller businesses, this book brings together up-to-the-minute tips, tricks, and techniques you just won’t find anywhere else. You’ll learn how to use System Center’s powerful capabilities to build highly-efficient managed environments that encompass datacenters, cloud environments, client computers, mobile devices, and more. The authors address planning, design, implementation, integration, and administration, and cover every component, including Configuration Manager, Operations Manager, Data Protection Manager, Virtual Machine Manager, Service Manager, and Orchestrator. Use Configuration Manager 2012 to deliver software and updates in highly-distributed environments including datacenters, clouds, and mobile devices Reliably manage and report on assets with Configuration Manager 2012 Perform monitoring, alerting, operations, and security reporting with Operations Manager 2012 Use Data Protection Manager 2012to protect file systems, SQL, Microsoft Exchange, and SharePoint Leverage Data Protection Manager 2012’s improved central monitoring and remote recovery Run Hyper-V virtualized environments with VMM 2012—including new private clouds and mixed private/public fabrics Use Service Manager 2012 to provide top-down integration, and use Orchestrator 2012 for bottom-up process automation and integration “glue” Give users an efficient self-service portal for creating service and incident requests and browsing service catalogs Manage service offerings and implement enterprise-wide change control with Service Manager 2012 Ensure compliance by creating, executing, and repeating auditable, documented processes with Orchestrator 2012