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Trends In The Telephone Call Centre Industry
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Book Synopsis Developments in the Call Centre Industry by : Julia Connell
Download or read book Developments in the Call Centre Industry written by Julia Connell and published by Routledge. This book was released on 2006-09-27 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Download or read book Current Trends in Management written by and published by Nirali Prakashan. This book was released on with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Developments in the Call Centre Industry by : Julia Connell
Download or read book Developments in the Call Centre Industry written by Julia Connell and published by Routledge. This book was released on 2006-09-27 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Book Synopsis Women, Identity and India's Call Centre Industry by : J.K. Tina Basi
Download or read book Women, Identity and India's Call Centre Industry written by J.K. Tina Basi and published by Routledge. This book was released on 2009-06-02 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction : 'a myriad of well-wishing "little sisters"' -- Globalizing India : the rise of the call centre and BPO industries -- Pinking and rethinking professional identities : the construction of women's work identities -- BTMs in BPOs : using sartorial strategies to establish patterns of identification and recognition -- Techs and the city : challenging patriarchal norms through spatial practice -- Conclusion : agency and identity.
Book Synopsis Feminist Global Political Economies of the Everyday by : Juanita Elias
Download or read book Feminist Global Political Economies of the Everyday written by Juanita Elias and published by Routledge. This book was released on 2018-12-07 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection interrogates the multifaceted ways in which global transformations are constituted by deeply gendered socio-economic practices at the level of the ‘everyday’. It brings feminist insights to bear on the emerging International Political Economy (IPE) debates about ‘the everyday’, showing how gender is key to understanding how political economy is enacted and performed at the local level, by non-elites, and via various cultural practices. Drawing on ‘everyday’ IPE and a longer-standing body of feminist scholarship that documents and theorizes the mutually constitutive nature of, on the one hand, global markets, and on the other, households, families, relations of social reproduction and gendered socio-economic practices, this collection charts the lived realities of people and communities across a wide range of sites and spaces of the global political economy. It considers how globalizing capitalism affects and is in turn affected by Argentine sex workers, Nepalese private security contractors, Canadian call centre workers, Southeast Asian domestic workers, workers and players in British bingo halls, working class households in the UK, and much more. It demonstrates, through detailed empirical research, that a gender lens is crucial for understanding how, and on what terms, individuals and households are becoming ever more enmeshed in capitalist social relations, and how they actively and creatively resist these processes. The chapters originally published as a special issue in Globalizations.
Download or read book Labour Market Trends written by and published by . This book was released on 2000 with total page 910 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Gower Handbook of Call and Contact Centre Management by : Natalie Calvert
Download or read book Gower Handbook of Call and Contact Centre Management written by Natalie Calvert and published by Routledge. This book was released on 2017-05-15 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strategic decisions about how to develop a customer strategy, business planning, through to detailed considerations of staffing levels and appropriate technology. This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact centre operations. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics. This handbook is an indispensible guide and reference for call and contact centre managers, HR specialists and senior executives responsible for marketing, sales or customer services. The handbook is divided into six parts: I The business plan II The people factor III Contact centre technology IV Standards, processes, and outsourcing V Building profitable customer relationships VI The future.
Book Synopsis Re-organising Service Work by : Karen A. Shire
Download or read book Re-organising Service Work written by Karen A. Shire and published by Routledge. This book was released on 2017-09-29 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
Book Synopsis Call Centres and Human Resource Management by : S. Deery
Download or read book Call Centres and Human Resource Management written by S. Deery and published by Springer. This book was released on 2003-12-09 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Book Synopsis Call Centers and the Global Division of Labor by : Andrew J.R. Stevens
Download or read book Call Centers and the Global Division of Labor written by Andrew J.R. Stevens and published by Routledge. This book was released on 2014-03-26 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.
Book Synopsis CIM Coursebook 06/07 Marketing Fundamentals by : Frank Withey
Download or read book CIM Coursebook 06/07 Marketing Fundamentals written by Frank Withey and published by Routledge. This book was released on 2007-07-11 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elsevier/Butterworth-Heinemann’s 2006-2007 Official CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually and independently reviewed. The only coursebooks recomended by CIM include free online access to the MarketingOnline learning interface offering everything you need to study for your CIM qualification. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students, where you can: *Annotate, customise and create personally tailored notes using the electronic version of the Coursebook *Search the Coursebook online for easy access to definitions and key concepts *Access the glossary for a comprehensive list of marketing terms and their meanings
Download or read book Business written by 布卢姆斯伯里出版公司 and published by 中信出版社. This book was released on 2003 with total page 2176 pages. Available in PDF, EPUB and Kindle. Book excerpt: 责任者取自版权页。
Book Synopsis CUSTOMER RELATIONSHIP MANAGEMENT by : S. SHANMUGASUNDARAM
Download or read book CUSTOMER RELATIONSHIP MANAGEMENT written by S. SHANMUGASUNDARAM and published by PHI Learning Pvt. Ltd.. This book was released on 2008-04-15 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management (CRM) is a modern approach to marketing. It focuses on the individual consumer. Customer is the ‘king’, therefore, the products and services have to be offered in such a way that they suit the needs and preferences of the customer. This comprehensive and easy-to-read text deals with the formulation of methodologies and tools that help business organizations to manage critical customer relationships by supporting all customer-centric processes within an enterprise, including marketing, sales and customer support. In addition, the book emphasizes managing opportunity for optimum productivity, coordinating the specialized activities of multi-functional teams, developing and retaining corporate knowledge and completing complex multi-step processes in a timely and efficient manner. This text is intended for the students of masters in business administration (MBA) and those pursuing postgraduate diploma in marketing management (PGDMM). Besides, the book should prove to be a useful reference for marketing professionals. KEY FEATURES Covers various dimensions of CRM with several case studies. Includes the modern concept—e-CRM. Incorporates deep study of research oriented topics.
Book Synopsis CIM Coursebook Marketing Fundamentals 07/08 by : Frank Withey
Download or read book CIM Coursebook Marketing Fundamentals 07/08 written by Frank Withey and published by Routledge. This book was released on 2013-05-13 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: BH CIM Coursebooks are crammed with a range of learning objective questions, activities, definitions and summaries to support and test your understanding of the theory. The 07/08 editions contains new case studies which help keep the student up to date with changes in Marketing Environemnt strategies. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students which can be accessed at any time.
Book Synopsis Regional Development Agencies and Business Change by : Gill Bentley
Download or read book Regional Development Agencies and Business Change written by Gill Bentley and published by Routledge. This book was released on 2017-11-01 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2000. Providing an introduction to contemporary regional economic development issues, this book analyzes whether the Regional Development Agencies (ROAs) have the organizational capacities to cope with complex business and economic development challenges.
Book Synopsis Travel and Tourism by : Christine King
Download or read book Travel and Tourism written by Christine King and published by Heinemann. This book was released on 2005 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a guide to all the units of the BTEC First Travel and Tourism qualification. Activities and discussion points enhance students' learning experience and real-life case studies help them explore authentic issues in the travel and tourism industry.
Download or read book Sociology, Work and Industry written by and published by Routledge. This book was released on with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt:
