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Transforming Service
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Book Synopsis Transforming Service by : Dr. Shonda R. Jones
Download or read book Transforming Service written by Dr. Shonda R. Jones and published by Wipf and Stock Publishers. This book was released on 2020-05-18 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transforming Service is a seminal book developed by student services professionals in theological education. This edited volume is new and innovative in that it puts the student services professional and their work with divinity students center-stage. Amid the various and serious changes afoot within the church and academy, there is a need for astute and perceptive expertise to assist professionals and institutions in transforming how to reach, serve, and sustain graduate students in theological education. This book is an offering designed to establish and sustain conversations among student services professionals in theological schools about the nature of the profession and to share wisdom within a rich community of practice that is essential to the success of theological schools. With its rich combination of useful information, reflective instruction on a host of professional leadership issues, and animated narratives on the ways different colleagues address common practices and challenges in their context, Transforming Service is a needed resource to all who engage in theological education.
Book Synopsis Digital Customer Service by : Rick DeLisi
Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Book Synopsis Transforming Public Services by Design by : Sabine Junginger
Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Taylor & Francis. This book was released on 2016-12-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.
Book Synopsis Transforming Teacher Education through Service-Learning by : Virginia M. Jagla
Download or read book Transforming Teacher Education through Service-Learning written by Virginia M. Jagla and published by IAP. This book was released on 2013-12-01 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transforming Teacher Education through Service-Learning provides a fresh look at educational reform through the lens of teacher preparation. It poses the question “Why service-learning now?” as it discusses the meaningful ways service-learning pedagogy can transform the approaches used to prepare teachers to educate tomorrow’s children. The pedagogy of service-learning has significant implications for teacher education. Its transformative aspects have far reaching potential to address teacher candidate dispositions and provide deeper understanding of diversity. Knowledge of the pedagogy and how to implement it in candidates’ future classrooms could alter education to a more powerful experience of democracy in action and enhance the civic mission of schools. The current and ongoing research found within this volume is meant to continue support of the notion of educational reform. Because the vision we hold becomes the reality we experience, it is imperative to consider the question—Why service-learning now?—as we adjust teacher preparation programs to promote engaging opportunities for today’s youth.
Book Synopsis Transforming NHS ambulance services by : Great Britain: National Audit Office
Download or read book Transforming NHS ambulance services written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2011-06-10 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department of Health has until recently been focusing on speed of response as a measure of performance of the ambulance service, rather than on clinical outcomes for patients. The ambulance service achieves high levels of public satisfaction but there are wide variations in ambulance trusts' efficiency and the NAO concludes that the system has not delivered the best value for money to date. The 8-minute response target, intended for the most seriously ill patients, is one of the most demanding in the world. However, its application has skewed ambulance trusts' approach to performance measurement and management. The target is also applied to a much wider group of patients than intended. The report identifies various inefficiencies in the system, with cost per incident varying between £176 and £251. There is scope across the urgent and emergency care system to make more of different ways of responding to patients, such as clinical advice to callers over the phone and taking patients to minor injuries units rather than A&E departments. If all 11 trusts adopted the best practice currently being used in at least one trust, the NHS could save £165 million a year. The elements of the emergency care system are not yet fully integrated and this leads to delays in turnaround times at hospital A&Es. Over one-fifth of patient handovers take longer than the recommended 15 minutes. The new clinical quality indicators introduced from April offer the potential for a fuller measurement of performance based on outcomes.
Book Synopsis Transforming Public Services by Design by : Sabine Junginger
Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Routledge. This book was released on 2016-12-01 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.
Book Synopsis Innovating Professional Services by : Mr Alastair Ross
Download or read book Innovating Professional Services written by Mr Alastair Ross and published by Ashgate Publishing, Ltd.. This book was released on 2015-05-28 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovating Professional Services provides a practical and detailed guide for change agents and leaders who are seeking to transform their firm’s performance through innovation. Alastair Ross draws heavily on his 10 years of applying best practice techniques that created measurable improvements for leading law, business service and consulting firms. Multiple case studies are used to help demonstrate the opportunities - and challenges - of driving major improvement through innovation. Read this book to see how it is possible to increase client value and reduce cost.
Book Synopsis Transforming Young Adult Services by : Anthony Bernier
Download or read book Transforming Young Adult Services written by Anthony Bernier and published by American Library Association. This book was released on 2019-05-20 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now showcasing an even more rigorous debate about the theory and practice of YA librarianship than its first edition, this "provocative presentation of diverse viewpoints by leaders in the field" (Catholic Library World) has been updated and expanded to incorporate recent advances in critical youth studies.
Book Synopsis Transforming Acquisitions and Collection Services by : Michelle Flinchbaugh
Download or read book Transforming Acquisitions and Collection Services written by Michelle Flinchbaugh and published by Purdue University Press. This book was released on 2019-09-15 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores ways in which libraries can reach new levels of service, quality, and efficiency while minimizing cost by collaborating in acquisitions. In consortial acquisitions, a number of libraries work together, usually in an existing library consortia, to leverage size to support acquisitions in each individual library. In cross-functional acquisitions, acquisitions collaborates to support other library functions. For the library acquisitions manager, technical services manager, or the library director, awareness of different options for effective consortial and cross-functional acquisitions allows for the optimization of staff and resources to reach goals. This work presents those options in the form of case studies as well as useful analysis of the benefits and challenges of each. By supporting each other’s acquisitions services in a consortium, libraries leverage size to get better prices, and share systems and expertise to maximize resources while minimizing costs. Within libraries, the acquisitions function can be combined with other library functions in a unit with more than one purpose, or acquisitions can develop a close working relationship with another unit to support their work. This book surveys practice at different libraries and at different library consortia, and presents a detailed description and analysis of a variety of practices for how acquisitions units support each other within a consortium, and how they work with other library units, specifically collection management, cataloging, interlibrary loan, and the digital repository, in the form of case studies. A final section of the book covers fundamentals of collaboration.
Book Synopsis Transforming the IT Services Lifecycle with AI Technologies by : Kristof Kloeckner
Download or read book Transforming the IT Services Lifecycle with AI Technologies written by Kristof Kloeckner and published by Springer. This book was released on 2018-09-20 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors’ insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. Three main challenges and the technologies to address them are discussed in detail: · Gaining actionable insight from operational data for service management automation and improved human decision making · Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement · Enabling self-service for service requests and problem resolution, through intuitive natural language interfaces The authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space. Although the book is concise, it comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems.
Book Synopsis Transforming Enterprise Cloud Services by : William Y Chang
Download or read book Transforming Enterprise Cloud Services written by William Y Chang and published by Springer Science & Business Media. This book was released on 2010-11-15 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: The broad scope of Cloud Computing is creating a technology, business, sociolo- cal, and economic renaissance. It delivers the promise of making services available quickly with rather little effort. Cloud Computing allows almost anyone, anywhere, at anytime to interact with these service offerings. Cloud Computing creates a unique opportunity for its users that allows anyone with an idea to have a chance to deliver it to a mass market base. As Cloud Computing continues to evolve and penetrate different industries, it is inevitable that the scope and definition of Cloud Computing becomes very subjective, based on providers’ and customers’ persp- tive of applications. For instance, Information Technology (IT) professionals p- ceive a Cloud as an unlimited, on-demand, flexible computing fabric that is always available to support their needs. Cloud users experience Cloud services as virtual, off-premise applications provided by Cloud service providers. To an end user, a p- vider offering a set of services or applications in the Cloud can manage these off- ings remotely. Despite these discrepancies, there is a general consensus that Cloud Computing includes technology that uses the Internet and collaborated servers to integrate data, applications, and computing resources. With proper Cloud access, such technology allows consumers and businesses to access their personal files on any computer without having to install special tools. Cloud Computing facilitates efficient operations and management of comp- ing technologies by federating storage, memory, processing, and bandwidth.
Book Synopsis Transforming Public Services—Combining Data and Algorithms to Fulfil Citizen’s Expectations by : Christophe Gaie
Download or read book Transforming Public Services—Combining Data and Algorithms to Fulfil Citizen’s Expectations written by Christophe Gaie and published by Springer Nature. This book was released on with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Engage written by Nelson Searcy and published by Baker Books. This book was released on 2011-10-01 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: No matter how great Sunday's worship service was, there's always another Sunday lurking at the end of the next week that must be planned. Church leaders often fall into ruts, working on automatic pilot just trying to get things together, which does not allow for much creativity or focus on designing services that lead to transformation for those involved in them. Engage is a step-by-step, stress-free guide to planning worship services that allow for and foster true life change. Comprehensive in scope, Engage provides teaching pastors, worship leaders, and volunteers with the tools they need to work together to develop and implement a worship planning system that improves communication, enhances creativity, and honors Jesus every week.
Book Synopsis Transforming Entrepreneurship Education by : Jantje Halberstadt
Download or read book Transforming Entrepreneurship Education written by Jantje Halberstadt and published by Springer Nature. This book was released on 2023 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book provides selected teaching approaches, supporting methods, concrete examples of curricula as well as extracurricular teaching formats, which are predominantly tailored to both African and German requirements. These approaches were developed by the YEEES Training and Research Centers, an international interdisciplinary network of university teachers and researchers from Germany and southern Africa, and combine the fields of management, entrepreneurship, information and communication technologies (ICT), and sustainability. The book shows how current scientific results can be integrated into teaching, how students can contribute to research while learning, and how research can contribute to the development and evaluation of new formats. It is thus relevant for university teachers, researchers, students as well as practitioners who want to educate and act as future change agents.
Book Synopsis Transforming School Mental Health Services by : Beth Doll
Download or read book Transforming School Mental Health Services written by Beth Doll and published by Corwin Press. This book was released on 2007-09-12 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a comprehensive ten-step sequence for implementing population-based services that improve wellness and academic success for individual students and entire schools, and offers suggestions for engaging parents.
Book Synopsis Transforming Spirituality by : F. LeRon Shults
Download or read book Transforming Spirituality written by F. LeRon Shults and published by Baker Academic. This book was released on 2006-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the concept of spiritual transformation through the lenses of theology and psychology.
Book Synopsis Transforming Public Transportation Institutional and Business Models by : Tamar Henkin
Download or read book Transforming Public Transportation Institutional and Business Models written by Tamar Henkin and published by Transportation Research Board. This book was released on 2012 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: " TRB's Transit Cooperative Research Program (TCRP) Report 159: Transforming Public Transportation Institutional and Business Models offers strategy for defining and implementing transformative change in institutional and business models, thus facilitating the operation and maintenance of public transportation systems. The report identifies the components of transformative change and examines potential consequences of change. " -- pub. desc.
