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Towards A Quality Service
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Book Synopsis Towards Quality Care by : Caroline Mozley
Download or read book Towards Quality Care written by Caroline Mozley and published by Routledge. This book was released on 2017-11-22 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique evaluation of the outcomes of residential and nursing home care for older people identifies the factors determining the quality of life of older people who have moved into care homes. It examines the relationship between older people's psychological well-being and the kinds of care received in residential homes. The volume draws on a study of UK care homes, interviewing new entrants soon after admission and then on two further occasions, to ascertain their experience of care and their quality of life. Interviews were also undertaken with care staff and their managers, and the care environment of each home was assessed. The authors provide valuable evidence of the factors which can influence older people's well-being on entering a care home and how they adjust either positively or not to their new surroundings. The volume offers clear pointers towards ways to improve quality of residential and nursing home care.
Book Synopsis Towards a third phase in service quality research by : Christian Grönroos
Download or read book Towards a third phase in service quality research written by Christian Grönroos and published by . This book was released on 1993 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Total Quality Service by : D.H. Stamatis
Download or read book Total Quality Service written by D.H. Stamatis and published by Routledge. This book was released on 2018-12-12 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Book Synopsis Integrating the Organization of Health Services, Worker Wellbeing and Quality of Care by : Lise Tevik Løvseth
Download or read book Integrating the Organization of Health Services, Worker Wellbeing and Quality of Care written by Lise Tevik Løvseth and published by Springer Nature. This book was released on 2021-01-25 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces the concept of ‘healthy healthcare’ and posits that this new concept is necessary in light of a shortage of healthcare staff in the near future. Healthy healthcare implies that healthcare systems are designed, managed and financed in balance with the available resources to improve workers’ health and performance. Ultimately, a balanced perspective taking into account the patient, the staff and the complex healthcare system will lead to a more resource-efficient delivery of high-quality healthcare services. The book synthesizes evidence-based practice and research on the links between healthcare services, employee health and wellbeing, and quality of healthcare from an interdisciplinary perspective. Written by leading experts in this rapidly expanding field of inquiry, this is the first book ever compiled on the subject with such scope and breadth. It discusses how to conduct interventions and research on healthy healthcare with different populations and settings. The chapters critically examine the links between these pillars; and identify research gaps in both methodology and content from the perspectives of psychology, medicine, nursing, economy, law, technology, management and more. This innovative book is of interest to researchers and students of health sciences, public health, health economics and allied disciplines, as well as to stakeholders in the healthcare industry. Chapter 24 of this book is available open access under a CC-By NC-ND 4.0 license at link.springer.com
Book Synopsis Toward Quality in Nursing Needs and Goals by : United States. Surgeon General's Consultant Group on Nursing
Download or read book Toward Quality in Nursing Needs and Goals written by United States. Surgeon General's Consultant Group on Nursing and published by . This book was released on 1963 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Toward Defining and Improving Quality in Adult Basic Education by : Alisa Belzer
Download or read book Toward Defining and Improving Quality in Adult Basic Education written by Alisa Belzer and published by Routledge. This book was released on 2013-09-13 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume revisits, problematizes, and expands the meaning of quality in the context of adult basic education. Covering a wide range of relevant topics, it includes contributors from the realms of both policy and practice and encompasses both the major instructional areas-reading, writing, and mathematics-as well as larger issues of literacy, learning, and adulthood. Each chapter focuses on what improving quality in the field might look like through the particular lens of the author's work. As a whole, the broad scope of topics and ideas addressed will raise the level of discussion, knowledge, and practice regarding quality in adult basic education. In this book, the term adult basic education refers to the broad range of services for adults who wish to improve their literacy and language skills, including beginning and intermediate writing, writing and numeracy, preGED, GED/Adult Secondary Education, and ESL instruction that takes place in a range of contexts including schools, community-based programs, and workplace development programs. The volume is organized around three themes: *Accountability, Standards, and the Use of Documentation and Research; *Program Structures and Instruction; and *Rethinking Our Assumptions and Concepts. Coming at a time of increasing pressure to standardize, to be accountable, and to improve outcomes, and when calls for evidence-based practice are fueling stakeholders' interest in the relationship between research and practice at all levels of the system, Toward Defining and Improving Quality in Adult Basic Education is particularly timely for scholars, graduate students, and professionals in the field of adult basic education.
Book Synopsis Toward Quality Measures for Population Health and the Leading Health Indicators by : Institute of Medicine
Download or read book Toward Quality Measures for Population Health and the Leading Health Indicators written by Institute of Medicine and published by National Academies Press. This book was released on 2013-10-04 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Institute of Medicine (IOM) Committee on Quality Measures for the Healthy People Leading Health Indicators was charged by the Office of the Assistant Secretary for Health to identify measures of quality for the 12 Leading Health Indicator (LHI) topics and 26 Leading Health Indicators in Healthy People 2020 (HP2020), the current version of the Department of Health and Human Services (HHS) 10-year agenda for improving the nation's health. The scope of work for this project is to use the nine aims for improvement of quality in public health (population-centered, equitable, proactive, health promoting, risk reducing, vigilant, transparent, effective, and efficient) as a framework to identify quality measures for the Healthy People Leading Health Indicators (LHIs). The committee reviewed existing literature on the 12 LHI topics and the 26 Leading Health Indicators. Quality measures for the LHIs that are aligned with the nine aims for improvement of quality in public health will be identified. When appropriate, alignments with the six Priority Areas for Improvement of Quality in Public Health will be noted in the Committee's report. Toward Quality Measures for Population Health and the Leading Health Indicators also address data reporting and analytical capacities that must be available to capture the measures and for demonstrating the value of the measures to improving population health. Toward Quality Measures for Population Health and the Leading Health Indicators provides recommendations for how the measures can be used across sectors of the public health and health care systems. The six priority areas (also known as drivers) are population health metrics and information technology; evidence-based practices, research, and evaluation; systems thinking; sustainability and stewardship; policy; and workforce and education.
Book Synopsis Quality in TESOL and Teacher Education by : Juan de Dios Martínez Agudo
Download or read book Quality in TESOL and Teacher Education written by Juan de Dios Martínez Agudo and published by Routledge. This book was released on 2019-10-17 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume takes a holistic view of the current trends and challenges in quality and quality assurance in TESOL and teacher education. Bringing together top scholars in the field from all over the world, the text features invaluable international perspectives with the common objective of improving the quality in TESOL and teacher education in constantly changing and challenging educational contexts globally. Grouped into four wide-ranging, thematic sections – on multilingualism, diversity, teacher education, and future challenges – the book addresses new obstacles faced by educational professionals in today’s rapidly changing educational landscape by offering alternatives to quantitative targets. Chapter authors cover a range of contexts and timely issues, including technology in the classroom, culturally relevant teaching, teaching for continuous improvement, professional development, and monitoring and evaluating quality. Providing a forum of discussion on the intricacies, complexities, and challenges related to the urgent question of quality in the field, this book is a must-read for prospective ESL/EFL teachers and teacher educators.
Book Synopsis Proceedings of Third International Conference on Sustainable Expert Systems by : Subarna Shakya
Download or read book Proceedings of Third International Conference on Sustainable Expert Systems written by Subarna Shakya and published by Springer Nature. This book was released on 2023-02-22 with total page 1025 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features high-quality research papers presented at the 3rd International Conference on Sustainable Expert Systems (ICSES 2022), held in Nepal during September 9–10, 2022. The book focuses on the research information related to artificial intelligence, sustainability and expert systems applied in almost all the areas of industries, government sectors and educational institutions worldwide. The main thrust of the book is to publish the conference papers that deal with the design, implementation, development, testing and management of intelligent and sustainable expert systems and also to provide both theoretical and practical guidelines for the deployment of these systems.
Book Synopsis Good Governance and Development. Toward Quality Leadership in Kenya by : Kimani Njogu
Download or read book Good Governance and Development. Toward Quality Leadership in Kenya written by Kimani Njogu and published by African Books Collective. This book was released on 2007-03-15 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using Kenya as a case-study to mirror other African countries this book interrogates the phenomenon of leadership, within and without the political domain.
Book Synopsis Service Quality and Customer Satisfaction in the Health Care Industry - Towards Health Tourism Market by : Suzana Markovic
Download or read book Service Quality and Customer Satisfaction in the Health Care Industry - Towards Health Tourism Market written by Suzana Markovic and published by . This book was released on 2014 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Purpose - Service qua ...
Book Synopsis EBOOK: Learning Disability by : Gordon Grant
Download or read book EBOOK: Learning Disability written by Gordon Grant and published by McGraw-Hill Education (UK). This book was released on 2010-05-16 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The editors have brought together a range of eminent contributors who present a range of issues throughout the life cycle. The book asserts that it hopes to 'assist readers to anticipate change and discontinuity in people's lives and think about strategies to support them' through the many challenges that they may face in their lives. In my view this book certainly does that and the editors and contributors are to be congratulated on the production of a relevant and contemporary text that I have no hesitation in both endorsing and recommending to all involved in supporting and or caring for people with learning disabilities." Professor Bob Gates, Project Leader - Learning Disabilities Workforce Development, NHS Education South Central, UK "The editors have gathered an authoritative faculty to present and discuss a range of contemporary issues; both practical and ethical. The text is well grounded in the lived experience of people with disability and draws on the evidence-base of contemporary science. Each chapter includes thought provoking exercises. This is a seminal text for students and practitioners, researchers and policy makers." Associate Professor Keith R. McVilly, Deakin University, Australia "I currently own a copy of the first edition and it has proved an invaluable resource time and time again. There is not an essay I complete that does not make reference to the book and I can consistently use it to reflect back on my practice as a student nurse and social worker. Having read several extracts from the new edition it does appear to include very high quality content covering learning disabilities over the lifespan ... if I were to personally recommend any book for budding or current learning disability professionals then this would be it." James Grainger, Student Nurse/Social Worker, Sheffield Hallam University, UK "I like the way it has primary and secondary information from a range of sources. The exercises in the book also get you to think about the situation in question which helps us think about our values and anti-oppressive practice ... This book really does start with the basics and having a learning disability from birth and the effects, to in depth knowledge and literature ... This book would be very helpful to me as it brings in literature policies and models from both a health and social side, which is important for my course and collaborative working." Laura Jean Lowe, Student Nurse, Sheffield Hallam University, UK "It is written with a clearly conveyed in-depth knowledge and in a way that has professional lived experience within the context of the work. The authors have taken into account the emotional, client-centred approach to the modern practitioner's practice ... The book gives a true wealth of good practice scenarios that can only help practitioners be good at what they do and aspire to be." Lee Marshall, Student Nurse, Sheffield Hallam University, UK With its spread of chapters covering key issues across the life cycle this text has established itself as the foundational primer for those studying the lived experiences of people with learning disabilities and their families, and outcomes achieved through services and support systems. Recognising learning disability as a lifelong disability, this accessible book is structured around the life cycle. The second edition is refreshed and expanded to include seven new chapters, covering: Aetiology Breaking news (about disability) and early intervention Transition to adulthood The sexual lives of women Employment Personalisation People with hidden identities With contributions from respected figures from a range of disciplines, the book draws heavily upon multidisciplinary perspectives and is based on the latest research and evidence for practice. The text is informed by medical, social and legal models of learning disability, exploring how "learning disability" is produced, reproduced and understood. Extensive use is made of real-life case studies, designed to bring theory, values, policy and practice to life. Narrative chapters describe, in the words of people with learning disabilities themselves, their lives and aspirations. They helpfully show readers the kinds of roles played by families, advocates and services in supporting people with learning disabilities. New exercises and questions have been added to encourage discussion and reflection on practice. Learning Disability is core reading for students entering health and social care professions to work with people with learning disabilities. It is a compelling reference text for practitioners as it squarely addresses the challenges facing people with learning disability, their loved ones and the people supporting them. Contributors Dawn Adams, Kathryn Almack, Dorothy Atkinson, Nigel Beail, Christine Bigby, Alison Brammer, Jacqui Brewster, Hilary Brown, Jennifer Clegg, Lesley Cogher, Helen Combes, Clare Connors, Bronach Crawley, Eric Emerson, Margaret Flynn, Linda Gething, Dan Goodley, Peter Goward, Gordon Grant, Chris Hatton, Sheila Hollins, Jane Hubert, Kelley Johnson, Gwynnyth Llewellyn, Heather McAlister, Michelle McCarthy, Alex McClimens, Roy McConkey, David McConnell, Keith McKinstrie, Fiona Mackenzie, Ghazala Mir, Ada Montgomery, Lesley Montisci, Elizabeth Murphy, Chris Oliver, Richard Parrott, Paul Ramcharan, Malcolm Richardson, Bronwyn Roberts, Philippa Russell, Kirsten Stalker, Martin Stevens, John Taylor, Irene Tuffrey-Wijne, Sally Twist, Jan Walmsley, Kate Woodcock
Book Synopsis Toward Quality Assurance and Excellence in Higher Education by : Ahmed Odeh Al Jaber
Download or read book Toward Quality Assurance and Excellence in Higher Education written by Ahmed Odeh Al Jaber and published by CRC Press. This book was released on 2022-09-01 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Assurance is not a new concept in the education sector in general, and higher education in particular, though it is becoming increasingly more relevant and important. Higher education helps to improve an individual's quality of life by enabling them to inflate their knowledge and expertise, to grasp abstract concepts and theories, and to raise their awareness of the world and their community, and as such the assurance of quality is becoming more pivotal in the whole education process.There is no simple definition of the concept of quality in education, though numerous models and theories have been devised. Toward Quality Assurance and Excellence of Higher Education is a new episode of the Quality Assurance perception in higher education, which identifies the quality culture and orientation from the beginning, integrating crucial factors to build a “pyramid” of higher education excellence. The book compares concepts from the main theories of Quality Assurance, management and control when they are applied to educational systems in higher education. The book also presents a new model of excellence in higher education. Excellence is an architecture of building blocks that comes with process performance, effectiveness, harmony and collaboration which should be incorporated in a quality-oriented concept of a sustainable excellence of higher education. The model integrates four main facets: the Educational System, Quality Assurance Managing and Control, Strategic Planning and Globalization. Also presented are international “best-practices” in quality assurance in higher education, from Japan and Finland.
Book Synopsis Towards Quality Education in India by : Dr. Binodanand Jha
Download or read book Towards Quality Education in India written by Dr. Binodanand Jha and published by Prabhat Prakashan. This book was released on 2020-01-01 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gone are the days when teachers used to be in the centre of education but now the focus is on the students. Now; teachers cannot carry out punishments and act with extreme strictness. Today; there is no co-relation between age and knowledge. With the explosion of facts and information nobody can claim that by virtue of age or by the mere fact that they were born earlier; they know more. Now; the things will move with courtesy and humbleness. The present teacher cannot be student’s father. He should prepare himself to play the role of an elder brother/sister or of a friend who will facilitate and encourage the child. The knowledge acquired in this environment will travel long distance with the student. Teachers will develop shared understanding with which knowledge will be created. For the holistic development of a child; it is imperative to develop a book which not only deals with the principles and innovations but also throws light on the practical approach of teaching skills. Such a book should emphasise on the importance of learning skills rather than memorising by rote mechanism. If a child is unable to develop learning skills then we would have to reorient our teaching techniques. A complete book on how to impart quality education & knowledge to students.
Book Synopsis Corporate and Organizational Identities by : Bertrand Moingeon
Download or read book Corporate and Organizational Identities written by Bertrand Moingeon and published by Routledge. This book was released on 2002-07-18 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a five-facet framework, this book furthers understanding about collective identities by bringing together contributions from various management disciplines.
Download or read book Referred Services Management written by and published by . This book was released on 2002 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Health planning reports subject index by : United States. Health Resources Administration
Download or read book Health planning reports subject index written by United States. Health Resources Administration and published by . This book was released on 1979 with total page 864 pages. Available in PDF, EPUB and Kindle. Book excerpt:
