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Author :
Publisher :
ISBN 13 :
Total Pages : 364 pages
Book Rating : 4.3/5 (91 download)
Download or read book Total Quality Management in the Social Services written by and published by . This book was released on 1995 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lawrence L. Martin
Publisher : SAGE
ISBN 13 : 9780803949508
Total Pages : 124 pages
Book Rating : 4.9/5 (495 download)
Download or read book Total Quality Management in Human Service Organizations written by Lawrence L. Martin and published by SAGE. This book was released on 1993-09-10 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
Author : R. Ashley Rawlins
Publisher : AuthorHouse
ISBN 13 : 1467878898
Total Pages : 354 pages
Book Rating : 4.4/5 (678 download)
Download or read book Total Quality Management (Tqm) written by R. Ashley Rawlins and published by AuthorHouse. This book was released on 2008-08-05 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.
Author : Jeffry A. Doney
Publisher :
ISBN 13 : 9781536156010
Total Pages : 97 pages
Book Rating : 4.1/5 (56 download)
Download or read book Total Quality Management (TQM): Concepts, Implementation and Applications written by Jeffry A. Doney and published by . This book was released on 2019-05-10 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfactionan important dimension of Total Quality Managementprovided in higher education institutions. A questionnaire survey, developed using the well-known service quality model SERVQUAL, was used to explore its five dimensions, namely: reliability, assurance, tangibles, empathy, and responsiveness. Following this, the authors empirically examine the relationship between Total Quality Management-SMEs performance and organizational culture under a moderation model in the Kingdom of Saudi Arabia. The research utilizes partial least squares to examine the moderating effect of organizational culture on the association between Total Quality Management and SMEs performance. Lastly, the authors develop a model and empirically test it to assess the impact of Total Quality Management on incremental and radical innovation and customer satisfaction, finding that Total Quality Management is positively linked to incremental and radical innovation, whereas no association was found for radical innovation and customer satisfaction.
Author : Colin Morgan
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 0335232388
Total Pages : 226 pages
Book Rating : 4.3/5 (352 download)
Download or read book Total Quality Management in the Public Sector written by Colin Morgan and published by McGraw-Hill Education (UK). This book was released on 1994-02-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author : Rino J. Patti
Publisher : SAGE
ISBN 13 : 9780761914709
Total Pages : 594 pages
Book Rating : 4.9/5 (147 download)
Download or read book The Handbook of Social Welfare Management written by Rino J. Patti and published by SAGE. This book was released on 2000-05-11 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compendium of every aspect of social welfare management and the ultimate reference book, this volume: introduces the field of social welfare management; examines the organizational background of social welfare; discusses the various tasks and roles of the social welfare manager; and considers specific fields of care such as mental health, families and children, and older people.
Author : Kam-tong Chan
Publisher : World Scientific
ISBN 13 : 9814485950
Total Pages : 253 pages
Book Rating : 4.8/5 (144 download)
Download or read book Social Services Administration In Hong Kong: Theoretical Issues And Case Studies written by Kam-tong Chan and published by World Scientific. This book was released on 2003-05-03 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book collates a number of case studies by former students from the Master of Arts (Social Work) programme whose stream of study was Social Services Administration. Many of these studies involved the action learning projects conducted by them. Academic colleagues and experienced administrators in the welfare and health sector also contribute their insights and experience regarding the major theoretical and practical issues in social services administration.
Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470222638
Total Pages : 697 pages
Book Rating : 4.4/5 (72 download)
Download or read book Comprehensive Handbook of Social Work and Social Welfare, Social Work Practice written by and published by John Wiley & Sons. This book was released on 2008-05-16 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive Handbook of Social Work and Social Welfare, Volume 3: The Profession of Social Work features contributions from leading international researchers and practitioners and presents the most comprehensive, in-depth source of information on the field of social work and social welfare.
Author : David Bargal
Publisher : Routledge
ISBN 13 : 1135787832
Total Pages : 234 pages
Book Rating : 4.1/5 (357 download)
Download or read book Social Services in the Workplace written by David Bargal and published by Routledge. This book was released on 2013-04-15 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the challenges and pitfalls awaiting occupational social workers in the coming years!Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium will help you meet the challenges that the rapidly changing world of work today presents. These challenges offer new opportunities for you as a social work professional in general and for the field of occupational social work in particular. Globalizing economies, downsizing, rightsizing, mergers, and corporate acquisitions continue to challenge work organizations and impact the lives of workers and their families. These trends have led to an increased need for the provision of social work services to employed, unemployed, and transitional workers and their families, and to businesses of all types and sizes. To meet the challenges facing the world of work in the 21st century, the social work profession must put special emphasis on the diverse roles that social workers can take in the workplace--from the micro to the macro--both within workplace settings and in the context of more traditional local, national and global agencies.Social Services in the Workplace proposes an expanded paradigm for social work practice in the context of the workplace, spanning the gamut from corporate and union settings to 'workfare’or welfare-to-work programs. It provides a wide array of theoretical, conceptual, and empirical examinations of evolving and innovative roles that the social work profession can fulfill in the world of work. Given today's volatile global market conditions, which dictate rapid changes in the organization and conditions of work, Social Services in the Workplace examines opportunities and dilemmas for the social work profession and points to the paths that the profession must take in the near future to remain viable.Social Services in the Workplace focuses on: defining domains for practice techniques that work and aspects to emphasize in various workplace environments provision of social work services to workers and their families welfare-to-work programs formulating organizational policies and procedures Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium brings into focus the practice of social work in the workplace. With this book, social work students and practitioners can gain a new perspective on the field and learn of new opportunities for employment and practice in the world of work. Academicians can use the book in their Social Work Practice classes, and researchers will discover ideas that will spark innovative research in this field. Corporate executives and human resource managers will gain a new understanding of how the social work profession can benefit their employees, their families, and the work organization. No matter which of these categories you fit into, Social Services in the Workplace will shed light on this expanding field.
Author : Adalbert Evers
Publisher : Routledge
ISBN 13 : 0429787405
Total Pages : 325 pages
Book Rating : 4.4/5 (297 download)
Download or read book Developing Quality in Personal Social Services written by Adalbert Evers and published by Routledge. This book was released on 2019-05-23 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1997, this volume is about the challenge of introducing business-originated concepts of quality assurance, personal social services are currently confronted with all over Europe. Undoubtedly, the new orientation towards a more business-like approach in social welfare settings will raise professionalism, "client-orientation" and controlling (instead of mere inspection). There is evidence, however, that the specificities of personal social services are not always taken into account if it comes to introducing market values and mechanisms. Due to this development it becomes essential to promote more adequate criteria for quality standards in the very field of personal social services. The challenge is to maintain a certain standard of service provision while at the same time reconsidering the preconditions for defining quality. This will imply the search for a consensus between allegedly diverging approaches, i.e. between their different basic concepts, aims and standards. Given the social and economic context within which these developments are taking place, the focus of the contributions is on their critical assessment in different European countries. An overview is given about national developments in the areas of care for older persons and other social services. The contributors from Austria, Belgium, Denmark, Finland, Germany, Italy, the Netherlands, Norway, Sweden, and the UK look at how and by whom quality is defined and what challenges the actors of the traditionally mixed economy of personal social services are meeting. Empirical evidence about user involvement and satisfaction is given but also theoretical reasoning about the impact of business approaches on a "pubic good". Thus, the book tries to fill an important gap in practice, research and policy-making concerning personal social services and quality issues.
Author : Francis J. Turner
Publisher : Wilfrid Laurier Univ. Press
ISBN 13 : 0889209154
Total Pages : 473 pages
Book Rating : 4.8/5 (892 download)
Download or read book Encyclopedia of Canadian Social Work written by Francis J. Turner and published by Wilfrid Laurier Univ. Press. This book was released on 2006-01-01 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of us, as Canadians, are touched throughout our lives by some aspect of social welfare, either as recipients, donors, or taxpayers. But despite the importance of the social network in our country, there has been no single source of information about this critical component of our society. Even professionals in the field of social work or social services have not had a comprehensive volume addressing the myriad features of this critical societal structure. The Encyclopedia of Canadian Social Work fills this need. Over five hundred topics important to Canadian social work are covered, written by a highly diverse group of social workers covering all aspects of the field and all areas of the country. Practitioners, policy makers, academics, social advocates, researchers, students, and administrators present a rich overview of the complexity and diversity of social work and social welfare as it exists in Canada. The principal finding from this project underscores the long-held perception that there is a Canadian model of social work that is unique and stands as a useful model to other countries. The Encyclopedia of Canadian Social Work will be an important source of information, both to Canadians and to interested groups around the world. The Encyclopedia of Canadian Social Work is available in e-book version by subscription or from university and college libraries through the following vendors: Canadian Electronic Library, Ebrary, MyiLibrary, and Netlibrary.
Author : Gaby Flösser
Publisher : Walter de Gruyter
ISBN 13 : 3110875500
Total Pages : 433 pages
Book Rating : 4.1/5 (18 download)
Download or read book Towards More Democracy in Social Services written by Gaby Flösser and published by Walter de Gruyter. This book was released on 2011-10-13 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert Adams
Publisher : Bloomsbury Publishing
ISBN 13 : 1349137332
Total Pages : 276 pages
Book Rating : 4.3/5 (491 download)
Download or read book Quality Social Work written by Robert Adams and published by Bloomsbury Publishing. This book was released on 1998-11-11 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a practical approach to maximising quality in social work that is based on developing a working culture that empowers key stakeholders in the delivery of services, whether these are managers, practitioners, service users or carers. Aiming to transcend the constraints on professionalism imposed by managerialism and the contract culture, it provides a critical appraisal of the main approaches to quality assurance and analyses these in detail in relation to child care, community care, mental health and criminal justice.
Author : Yuk-ying Ho
Publisher : World Scientific
ISBN 13 : 9814280747
Total Pages : 299 pages
Book Rating : 4.8/5 (142 download)
Download or read book Reconstitution of Social Work written by Yuk-ying Ho and published by World Scientific. This book was released on 2010 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is the first book-length explication of hermeneutics in social work. It attempts to clarify and reconstruct the moral basis of social work. Against the mainstream current of doing social work with the technical-rational outlook, this book argues that value constitutes the very core of social work. It is with this solid foundation of moral concepts that social work techniques are reconstituted. This volume seamlessly combines theoretical discussions with empirical studies. It starts with a theoretical inquiry that combines hermeneutics and critical theory and examines the moral nature of social work. It then extends the theoretical analysis to empirical research on mental illness, cancer, community development and social work management. Redefining the relationship between theory and practice, the discussion on first-person value involvement and dialogical mode of understanding will inspire social workers to develop their professional practice in a new light. This volume will capture the attention of both social work scholars and frontline social work practitioners. The hermeneutic point of view will also be of interest to readers/students of social theory and social research.
Author : Anne Connor
Publisher : Jessica Kingsley Publishers
ISBN 13 : 9781853020179
Total Pages : 278 pages
Book Rating : 4.0/5 (21 download)
Download or read book Performance Review and Quality in Social Care written by Anne Connor and published by Jessica Kingsley Publishers. This book was released on 1994-01-01 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice, the client, and those implementing performance review. The importance of supervision and the need for proper consultation with carers when making policy decisions are also discussed, as well as such areas as quality assurance schemes and the proper implementation of complaints procedures. Also included is an analysis of performance review and quality in General Practice. The final Part provides a general overview of performance and quality review and examines how effective the Citizen's Charter and other quality assurance schemes are and what they mean when put into practice.
Author : David L. Goetsch
Publisher : Prentice Hall
ISBN 13 : 9780131971349
Total Pages : 814 pages
Book Rating : 4.9/5 (713 download)
Download or read book Quality Management written by David L. Goetsch and published by Prentice Hall. This book was released on 2006 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
Author : Edward Sallis
Publisher : Psychology Press
ISBN 13 : 0749437960
Total Pages : 176 pages
Book Rating : 4.7/5 (494 download)
Download or read book Total Quality Management in Education written by Edward Sallis and published by Psychology Press. This book was released on 2002 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.
