The Creative Problem Solver

Download The Creative Problem Solver PDF Online Free

Author :
Publisher : Pearson UK
ISBN 13 : 1292016213
Total Pages : 176 pages
Book Rating : 4.2/5 (92 download)

DOWNLOAD NOW!


Book Synopsis The Creative Problem Solver by : Ian Atkinson

Download or read book The Creative Problem Solver written by Ian Atkinson and published by Pearson UK. This book was released on 2014-07-03 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Problem solving tools to solve any business challenge. Using proven, innovative techniques from some major players in the business world, this is the go-to book for every professional who wants to find better answers to their business challenges. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

The Smart Solution Book

Download The Smart Solution Book PDF Online Free

Author :
Publisher : Pearson UK
ISBN 13 : 1292142324
Total Pages : 229 pages
Book Rating : 4.2/5 (921 download)

DOWNLOAD NOW!


Book Synopsis The Smart Solution Book by : David Cotton

Download or read book The Smart Solution Book written by David Cotton and published by Pearson UK. This book was released on 2016-10-31 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Smart Solution Book explains each tool in detail – what it is, when and how to use it, its strengths and its limitations. The tools range from quick fixes, which can be used by someone working alone, to large scale solutions which can be used by groups of 100 and more. You can also use the tools separately or in combination with each other. Frame problems so they can be solved Find a solution to even the most intractable problem Enjoy the process of problem solving, whether alone or in collaboration with others Become more creative in your thinking so that, over time, solutions begin to present themselves The Smart Solution Book will change your way of thinking about business problems: apply the techniques and see the solutions unfold. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Problem Solving 101

Download Problem Solving 101 PDF Online Free

Author :
Publisher : Penguin
ISBN 13 : 1101029188
Total Pages : 130 pages
Book Rating : 4.1/5 (1 download)

DOWNLOAD NOW!


Book Synopsis Problem Solving 101 by : Ken Watanabe

Download or read book Problem Solving 101 written by Ken Watanabe and published by Penguin. This book was released on 2009-03-05 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fun and simple problem-solving guide that took Japan by storm Ken Watanabe originally wrote Problem Solving 101 for Japanese schoolchildren. His goal was to help shift the focus in Japanese education from memorization to critical thinking, by adapting some of the techniques he had learned as an elite McKinsey consultant. He was amazed to discover that adults were hungry for his fun and easy guide to problem solving and decision making. The book became a surprise Japanese bestseller, with more than 370,000 in print after six months. Now American businesspeople can also use it to master some powerful skills. Watanabe uses sample scenarios to illustrate his techniques, which include logic trees and matrixes. A rock band figures out how to drive up concert attendance. An aspiring animator budgets for a new computer purchase. Students decide which high school they will attend. Illustrated with diagrams and quirky drawings, the book is simple enough for a middleschooler to understand but sophisticated enough for business leaders to apply to their most challenging problems.

Root Cause Analysis, Second Edition

Download Root Cause Analysis, Second Edition PDF Online Free

Author :
Publisher : Quality Press
ISBN 13 : 0873899822
Total Pages : 250 pages
Book Rating : 4.8/5 (738 download)

DOWNLOAD NOW!


Book Synopsis Root Cause Analysis, Second Edition by : Duke Okes

Download or read book Root Cause Analysis, Second Edition written by Duke Okes and published by Quality Press. This book was released on 2019-02-06 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking. In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one can’t find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 M’s, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness.

Your Technology Outreach Adventure

Download Your Technology Outreach Adventure PDF Online Free

Author :
Publisher : American Library Association
ISBN 13 : 083891778X
Total Pages : 208 pages
Book Rating : 4.8/5 (389 download)

DOWNLOAD NOW!


Book Synopsis Your Technology Outreach Adventure by : Erin Berman

Download or read book Your Technology Outreach Adventure written by Erin Berman and published by American Library Association. This book was released on 2018-12-20 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: From straightforward internet access to elaborate makerspaces, libraries have taken center stage when it comes to providing free access to technology to those who visit their physical spaces. But how about people who don’t walk into a library? How do we ensure those members of the community are also being reached by technology programming? It’s time to launch an adventure! Berman, named an ALA Emerging Leader and Library Journal Mover & Shaker, provides readers with a comprehensive plan for creating and implementing successful technology-based outreach. She also teaches readers design thinking skills that can enable library staff to become creative problem solvers. Sharing the methods and experiences of her team at San José Public Library, Berman’s guide presents numerous real-world case studies, including videomaking in a skate park, e-readers for seniors, popup mobile makerspaces, and simple circuits in middle school, that will inspire readers to move technology beyond the walls of the library;offers dozens of design thinking exercises, such as rapid prototyping, empathy mapping, and logic models, as part of a start-to-finish model for developing a new program concept;discusses the origins of and reasons behind the digital divide, then shares outreach fundamentals and best practices that will help ensure success; andprovides information about ways to connect with the community, perform evaluation, offer STEM programming, and additional resources. This guide will empower libraries to design and prototype technology-based outreach ideas safely, quickly, and with confidence, leading to better service for all members of the community.

Lean Problem Solving and QC Tools for Industrial Engineers

Download Lean Problem Solving and QC Tools for Industrial Engineers PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 0429806841
Total Pages : 260 pages
Book Rating : 4.4/5 (298 download)

DOWNLOAD NOW!


Book Synopsis Lean Problem Solving and QC Tools for Industrial Engineers by : Maharshi Samanta

Download or read book Lean Problem Solving and QC Tools for Industrial Engineers written by Maharshi Samanta and published by CRC Press. This book was released on 2019-04-16 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: The manufacturing and service sector needs to resolve a lot of issues relating to products, process and service in everyday operation. Successful resolution depends on the methodology, rigor and systematic implementation techniques. The essential purpose of this book is to impart the necessary knowledge to the reader about concepts in six sigma problem-solving providing sufficient knowledge of problem lifecycle and ways to address the various issues arising therein. The 7 QC tools and A3 strategy are described and analyzed in detail with various examples encompassing a step by step approach a professional must know to address a problem in an industrial engineering set up. Key Features Conceptualizes six sigmas problem-solving providing sufficient knowledge of problem lifecycle and ways to address the various issues for manufacturing industry professionals Enables effective use of 7 QC tools for solving problems Addresses the problem- solving part very specifically in all the contexts of PDCA cycle of improvement, DMAIC methodology of organizational transformation, and TPM & TQM culture of productivity and quality improvement Written with A3 theme throughout enabling each problem-solving tool to follow a structured approach Includes relevant and practical examples and applications

The Problem-Solving, Problem-Prevention, and Decision-Making Guide

Download The Problem-Solving, Problem-Prevention, and Decision-Making Guide PDF Online Free

Author :
Publisher : Taylor & Francis
ISBN 13 : 135111624X
Total Pages : 185 pages
Book Rating : 4.3/5 (511 download)

DOWNLOAD NOW!


Book Synopsis The Problem-Solving, Problem-Prevention, and Decision-Making Guide by : Bob Sproull

Download or read book The Problem-Solving, Problem-Prevention, and Decision-Making Guide written by Bob Sproull and published by Taylor & Francis. This book was released on 2018-03-21 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each day, managers and employees are confronted with a plethora of real problems and decisions that are creating issues suchs as lost throughput, poor quality, personnel problems, and material shortages.How they approach these daily quandaries will determine how successful they are at resolving problems and making effective decisions. It is human nature for managers to solutions before they even understand the nature of the problems they are trying to solve. As a result, they end up making blind decisions that change perfectly acceptable processes for incorrect reasons. The real secret to solving problems does not depend upon the number of sophisticated statistical tools that one applies -- The secret to solving most problems is to keep the approach simple and uncomplicated. Many managers and employees make mistakes because they fail to do what Toyota does so effortlessly -- . They fail to perform the 'genmba walk,' during which they go to see the actual process, understand the work, ask questions, and learn. By following a structured approach, and using only simple tools, most problems can be solved, effective decisions can be made, and problems prevented. The cornerstones of this book are three detailed roadmaps for solving problems, preventing problems, and making effective decisions. Each roadmap contains a step-by-step explanation on how to solve existing problems, how to prevent future problems, and how to make effective decisions. The book provides real case studies to illustrate each of the techniques presented in the book.

A Handbook of Mathematical Methods and Problem-Solving Tools for Introductory Physics

Download A Handbook of Mathematical Methods and Problem-Solving Tools for Introductory Physics PDF Online Free

Author :
Publisher : Morgan & Claypool Publishers
ISBN 13 : 1681742810
Total Pages : 70 pages
Book Rating : 4.6/5 (817 download)

DOWNLOAD NOW!


Book Synopsis A Handbook of Mathematical Methods and Problem-Solving Tools for Introductory Physics by : Joshua F Whitney

Download or read book A Handbook of Mathematical Methods and Problem-Solving Tools for Introductory Physics written by Joshua F Whitney and published by Morgan & Claypool Publishers. This book was released on 2016-11-01 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a companion textbook for an introductory course in physics. It aims to link the theories and models that students learn in class with practical problem-solving techniques. In other words, it should address the common complaint that 'I understand the concepts but I can't do the homework or tests'. The fundamentals of introductory physics courses are addressed in simple and concise terms, with emphasis on how the fundamental concepts and equations should be used to solve physics problems.

Applied Problem-Solving in Healthcare Management

Download Applied Problem-Solving in Healthcare Management PDF Online Free

Author :
Publisher : Springer Publishing Company
ISBN 13 : 0826165656
Total Pages : 313 pages
Book Rating : 4.8/5 (261 download)

DOWNLOAD NOW!


Book Synopsis Applied Problem-Solving in Healthcare Management by : Sandra Potthoff, PhD

Download or read book Applied Problem-Solving in Healthcare Management written by Sandra Potthoff, PhD and published by Springer Publishing Company. This book was released on 2020-11-05 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. Applied Problem-Solving in Healthcare Management is a practical textbook devoted to developing and strengthening problem-solving and decision-making leadership competencies of healthcare administration students and healthcare management professionals. Built upon the University of Minnesota Master of Healthcare Administration Program’s Problem-Solving Method, the text describes the “never assume” mindset and the structured method that drive evidence-based, action-oriented problem-solving. The “never assume” mindset requires healthcare leaders to understand themselves and their stakeholders, and to engage in waves of divergent and convergent thinking. This structured method guides the problem solver through the phases of defining, studying, and acting on complex interrelated organizational problems that involve multiple root causes. The book also describes how the Problem-Solving Method is complementary to quality improvement methods and can be used in healthcare organizations along with Lean, Design Thinking, and Human Centered Design. Providing step-by-step instruction including useful tips, tools, activities, and case studies, this effective resource demonstrates the utility of the method for all types of health organization settings including health systems, hospitals, clinics, population health, and long-term care. For students taking health management, capstone, and experiential learning courses, including internship and residency projects, this book allows them to test and apply their problem-solving and decision-making skills to real-world situations. Beyond the classroom, it is an indispensable resource for organizations seeking to enhance the problem-solving skills of their workforce. The authors of the text have nearly 75 years of combined experience in healthcare management, leadership, and professional consulting, and teaching and advising healthcare administration students in classrooms, on student capstone, internship and residency projects, and case competitions. Synthesizing their expertise, this text serves as a guide for those who wish to strengthen their problem-solving abilities to systematically identify, analyze, study, and solve pressing organizational challenges in healthcare settings. Key Features: Describes a mindset and a structured problem-solving method that builds leadership competencies Encourages a step-by-step problem-solving approach to define, study, and act on problems to drive action-oriented solutions Supports experiential learning and coaching for students and professionals early in their careers, applicable especially to healthcare management, capstone, and student consulting courses, internship and residency projects, case competitions, and professional development in organizations Compares the Problem-Solving Method to other complementary methods used in many healthcare organizations, including Lean, Design Thinking, and Human Centered Design

Techniques of Problem Solving

Download Techniques of Problem Solving PDF Online Free

Author :
Publisher : American Mathematical Society
ISBN 13 : 9780821806197
Total Pages : 490 pages
Book Rating : 4.8/5 (61 download)

DOWNLOAD NOW!


Book Synopsis Techniques of Problem Solving by : Steven G. Krantz

Download or read book Techniques of Problem Solving written by Steven G. Krantz and published by American Mathematical Society. This book was released on 1996-11-13 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to teach the basic principles of problem solving, including both mathematical and nonmathematical problems. This book will help students to … translate verbal discussions into analytical data.learn problem-solving methods for attacking collections of analytical questions or data.build a personal arsenal of internalized problem-solving techniques and solutions.become “armed problem solvers”, ready to do battle with a variety of puzzles in different areas of life.Taking a direct and practical approach to the subject matter, Krantz's book stands apart from others like it in that it incorporates exercises throughout the text. After many solved problems are given, a “Challenge Problem” is presented. Additional problems are included for readers to tackle at the end of each chapter. There are more than 350 problems in all. This book won the CHOICE Outstanding Academic Book Award for 1997. A Solutions Manual to most end-of-chapter exercises is available.

Tools for Problem Solving

Download Tools for Problem Solving PDF Online Free

Author :
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.:/5 (43 download)

DOWNLOAD NOW!


Book Synopsis Tools for Problem Solving by :

Download or read book Tools for Problem Solving written by and published by . This book was released on 1999 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Dinosaur Brains

Download Dinosaur Brains PDF Online Free

Author :
Publisher : Arrow
ISBN 13 : 9780099781608
Total Pages : 256 pages
Book Rating : 4.7/5 (816 download)

DOWNLOAD NOW!


Book Synopsis Dinosaur Brains by : Albert J. Bernstein

Download or read book Dinosaur Brains written by Albert J. Bernstein and published by Arrow. This book was released on 1989 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to stay in control, deal with irrational behavior, and get along at work.

Introduction to 8D Problem Solving

Download Introduction to 8D Problem Solving PDF Online Free

Author :
Publisher : Quality Press
ISBN 13 : 0873899555
Total Pages : 45 pages
Book Rating : 4.8/5 (738 download)

DOWNLOAD NOW!


Book Synopsis Introduction to 8D Problem Solving by : Ali Zarghami

Download or read book Introduction to 8D Problem Solving written by Ali Zarghami and published by Quality Press. This book was released on 2017-04-25 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Computer-based Problem Solving Process

Download Computer-based Problem Solving Process PDF Online Free

Author :
Publisher : World Scientific
ISBN 13 : 9814663751
Total Pages : 367 pages
Book Rating : 4.8/5 (146 download)

DOWNLOAD NOW!


Book Synopsis Computer-based Problem Solving Process by : Teodor Rus

Download or read book Computer-based Problem Solving Process written by Teodor Rus and published by World Scientific. This book was released on 2015-03-19 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: One side-effect of having made great leaps in computing over the last few decades, is the resulting over-abundance in software tools created to solve the diverse problems. Problem solving with computers has, in consequence, become more demanding; instead of focusing on the problem when conceptualizing strategies to solve them, users are side-tracked by the pursuit of even more programming tools (as available).Computer-Based Problem Solving Process is a work intended to offer a systematic treatment to the theory and practice of designing, implementing, and using software tools during the problem solving process. This method is obtained by enabling computer systems to be more Intuitive with human logic rather than machine logic. Instead of software dedicated to computer experts, the author advocates an approach dedicated to computer users in general. This approach does not require users to have an advanced computer education, though it does advocate a deeper education of the computer user in his or her problem domain logic.This book is intended for system software teachers, designers and implementers of various aspects of system software, as well as readers who have made computers a part of their day-today problem solving.

Industrial Problem Solving Simplified

Download Industrial Problem Solving Simplified PDF Online Free

Author :
Publisher : Apress
ISBN 13 : 1430265779
Total Pages : 218 pages
Book Rating : 4.4/5 (32 download)

DOWNLOAD NOW!


Book Synopsis Industrial Problem Solving Simplified by : Ralph R. Pawlak

Download or read book Industrial Problem Solving Simplified written by Ralph R. Pawlak and published by Apress. This book was released on 2013-12-26 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industrial Problem Solving Simplified provides a roadmap for solving manufacturing problems. Containing numerous examples of actual problems and their solutions in various industrial environments, it is for novice as well as experienced manufacturing owners, managers, quality representatives, consultants, trainers, and procurement professionals. Author Ralph Pawlak’s roadmap is a proven system that has been used to eliminate major manufacturing problems in electronics, casting, blow molding, and assembly operations. What’s more, it has been used effectively in the manufacture of toys, juvenile products, chemicals, automotive engines, and innumerable components of many manufacturing facilities—and in the U.S., Canada, China, and Europe. The book’s insights into problem causes and the methods to solve them once and for all are applicable to most problems in most industries. Pawlak, with decades of experience as manager of manufacturing, quality, and plant engineering for General Motors, Fisher Price, Vibratech, and others, offers tools to solve problems and shows how to use them. You’ll learn how to use tools like quality check sheets, flow diagrams, concept sheets, duo diagrams, variation plots, sketches, sum-of-extremes tests, good versus bad comparisons, fractionals with interactions, and many-level checks. What’s more, these are tools anyone can put to good use today. No special knowledge of statistics, or advanced math or engineering, is required. If you can add, subtract, multiply, and divide—and use your eyes and ears—you can learn to solve industrial problems like a pro. This book will help you: 1. Clarify the conditions that cause problems 2. Define the cause of problems 3. Generate clues as to the causes of problems and their solutions 4. Collect accurate and relevant data 5. Use specific tools to solve problems effectively 6. Establish consistent work processes to ensure problems do not return Industrial Problem Solving Simplified will empower you and your people not just to solve manufacturing problems but optimize processes, improve productivity, and save money. With the plans, examples, and worksheets in this book, you will become a proficient problem solver. What you’ll learn How to determine problem causes How to identify defects How to manage the problem and its solution through data collection and clue generation How to use simple analysis tools How to establish a consistent work process to maintain improvements after the problem is solved Who this book is for Owners, managers, line workers, quality controllers, consultants, trainers, purchasing agents, and others in any company that has manufacturing facilities in house or outsourced. Table of ContentsDefine the Problem Define Fault Characteristics Construct a Concept Sheet Develop a Plan of Attack Collect Relevant Data Clue Generation Choose and Use Analysis Tools Use Innovative Analysis Tools Establish Consistent Work Patterns Many-Level Reviews Summary Fractional Explained Interaction Explained Cracked or Broken Example Torque to Turn Example Confirmation of Sum of Ends Test Definitions

People Solve Problems

Download People Solve Problems PDF Online Free

Author :
Publisher : Old Dutch Group
ISBN 13 : 9781737676119
Total Pages : 254 pages
Book Rating : 4.6/5 (761 download)

DOWNLOAD NOW!


Book Synopsis People Solve Problems by : Jamie Flinchbaugh

Download or read book People Solve Problems written by Jamie Flinchbaugh and published by Old Dutch Group. This book was released on 2021-10-26 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every person in every function of every organization is involved in solving problems. They show up in your email inbox, in meetings, in your own work. They are strategic and tactical, mundane and breakthrough, easy and difficult. Most organizations want to, and need to, improve their people's problem-solving efforts, and so they offer them tools, templates, and training. Yet this is not where the leverage for impact is found. People Solve Problems: The Power of Every Person, Every Day, Every Problem explores the real leverage to improve your problem solving. In the first section of the book, we explore the problem with problem solving, including both the value and limits of tools and templates. We also explore the marriage of problem solving and standards. Building on that start, People Solve Problems is built on four primary domains. After setting up the challenge, we start by exploring People-Centered Capabilities. These capabilities are tool agnostic, equally applicable to any chosen problem-solving method or no method at all. This includes a wide range of capabilities from creating problem statements to integrating intuition into problem solving. Next, we cover Problem-Solving Culture. These chapters outline the culture needed in the organization or the personal behaviors you must master to be successful in problem solving. The behaviors explored range from deliberately learning through problem solving to building transparency, vulnerability, and trust. In the third section, we dive into Success through Coaching. Problem solving is unlike other practices, training is incredibly insufficient, and coaching is the major driver of success. This section addresses the why, who, when, where, and of course the important how of coaching. Finally, we explore the Role of the Leader, whether the CEO or a team leader, in building an environment where problem solving can thrive. The leader must be the architect of their problem-solving systems, a shaper of culture, and a framer of problems. Problem-solving effectiveness is critical to success for both the problems you already know about and those you have not yet experienced. People Solve Problems will you help you, and those you lead, to be more effective now and in the future.

Key Business Solutions

Download Key Business Solutions PDF Online Free

Author :
Publisher : Pearson UK
ISBN 13 : 0273788876
Total Pages : 173 pages
Book Rating : 4.2/5 (737 download)

DOWNLOAD NOW!


Book Synopsis Key Business Solutions by : Antonio E. Weiss

Download or read book Key Business Solutions written by Antonio E. Weiss and published by Pearson UK. This book was released on 2012-09-19 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains how to resolve every challenge faced on a day-to-day basis in your business by presenting an unbeatable inventory of proven problem solving tools and techniques to help you tackle your toughest business dilemmas effectively. You will learn how to: Overcome any business challenge with robust logic and structure How to break down problems and make your workload lighter Deliver the ‘killer’ recommendations Discover how to successfully implement change in people and organisations How to keep yourself, your team, and your stakeholders happy How to use an effective hypothesis-driven approach to problem solving Using case studies, a ‘best practice example’ and at least one figurative table or figure, every dilemma is bought to life equipping you with the very best tools to confront any problem your business may face. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.