The Virtual Public Servant

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The Virtual Public Servant

Author : Stephen Jeffares
Publisher :
ISBN 13 : 9783030540852
Total Pages : 0 pages
Book Rating : 4.5/5 (48 download)

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Book Synopsis The Virtual Public Servant by : Stephen Jeffares

Download or read book The Virtual Public Servant written by Stephen Jeffares and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how-after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service-the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work. Stephen Jeffares is Senior Lecturer, School of Government at the University of Birmingham, UK, where, as a director of doctoral research for social sciences and co-director of INLOGOV's Public Management and Leadership programme, he combines his interest in methods, technology and public service. His previous books are Hybrid Governance in European Cities(with Chris Skelcher and Helen Sullivan) and Interpreting Hashtag Politics. .

The Virtual Public Servant

Author : Stephen Jeffares
Publisher : Springer Nature
ISBN 13 : 3030540847
Total Pages : 285 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis The Virtual Public Servant by : Stephen Jeffares

Download or read book The Virtual Public Servant written by Stephen Jeffares and published by Springer Nature. This book was released on 2020-11-30 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.

Building the Virtual State

Author : Jane E. Fountain
Publisher : Rowman & Littlefield
ISBN 13 : 9780815798903
Total Pages : 268 pages
Book Rating : 4.7/5 (989 download)

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Book Synopsis Building the Virtual State by : Jane E. Fountain

Download or read book Building the Virtual State written by Jane E. Fountain and published by Rowman & Littlefield. This book was released on 2004-05-28 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: The benefits of using technology to remake government seem almost infinite. The promise of such programs as user-friendly "virtual agencies" and portals where citizens can access all sections of government from a single website has excited international attention. The potential of a digital state cannot be realized, however, unless the rigid structures of the contemporary bureaucratic state change along with the times. Building the Virtual State explains how the American public sector must evolve and adapt to exploit the possibilities of digital governance fully and fairly. The book finds that many issues involved in integrating technology and government have not been adequately debated or even recognized. Drawing from a rich collection of case studies, the book argues that the real challenges lie not in achieving the technical capability of creating a government on the web, but rather in overcoming the entrenched organizational and political divisions within the state. Questions such as who pays for new government websites, which agencies will maintain the sites, and who will ensure that the privacy of citizens is respected reveal the extraordinary obstacles that confront efforts to create a virtual state. These political and structural battles will influence not only how the American state will be remade in the Information Age, but also who will be the winners and losers in a digital society.

E-government for Public Managers

Author : Robert A. Cropf
Publisher : Rowman & Littlefield Publishers
ISBN 13 : 9781442261914
Total Pages : 0 pages
Book Rating : 4.2/5 (619 download)

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Book Synopsis E-government for Public Managers by : Robert A. Cropf

Download or read book E-government for Public Managers written by Robert A. Cropf and published by Rowman & Littlefield Publishers. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizes that with ICT's great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Through the use of numerous examples and exercises, Robert Cropf helps students and practitioners alike explore the ways technological change shapes public policy, develop useful tools and skills for working in or with e-government, and understand the role that social media plays in helping to spark political, economic, and social change.

Artificial Intelligence and Machine Learning Powered Public Service Delivery in Estonia

Author : Martin Ebers
Publisher : Springer Nature
ISBN 13 : 3031196678
Total Pages : 255 pages
Book Rating : 4.0/5 (311 download)

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Book Synopsis Artificial Intelligence and Machine Learning Powered Public Service Delivery in Estonia by : Martin Ebers

Download or read book Artificial Intelligence and Machine Learning Powered Public Service Delivery in Estonia written by Martin Ebers and published by Springer Nature. This book was released on 2023-01-14 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives a comprehensive overview of the state of Artificial Intelligence (AI), especially machine learning (ML) applications in public service delivery in Estonia, discussing the manifold ethical and legal issues that arise under both European and Estonian law. Final conclusions and recommendations set out and analyze various policy options for the public sector, taking into account recent developments at the European level – such as the AIA proposal – as well as the experience of countries that have issued principles and guidelines or even laws for the use of ML in the public sector. “For two reasons, this study is relevant not only for an audience which is interested in Estonian administrative law. First, the authors base their legal analysis primarily on EU law and provide a state of the art-analysis of the relevant secondary legislation. This makes the book a reference text for the European debate on public sector AI governance. Second, this study is part of a larger research project in which four specific use cases of public sector AI have been developed and tested. The practical insights gained in these projects have provided the authors with an excellent understanding of the opportunities and risks of the technology, which distinguishes this legal analysis from similar enterprises.” Excerpt from the foreword by Professor Thomas Wischmeyer (University of Bielefeld)

Public Information Technology and E-governance

Author : G. David Garson
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780763734688
Total Pages : 566 pages
Book Rating : 4.7/5 (346 download)

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Book Synopsis Public Information Technology and E-governance by : G. David Garson

Download or read book Public Information Technology and E-governance written by G. David Garson and published by Jones & Bartlett Learning. This book was released on 2006 with total page 566 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a leading scholar of public information systems, Public Information Technology and E-Governance is a comprehensive, well-balanced and up-to-date resource on public information technology and e-government. Based on thousands of academic and practitioner studies and reports, this book provides policy information on e-democracy, access issues, privacy, security, regulatory, enforcement and taxation issues, as well as management information on business plans, public-private partnerships, strategic planning, project management, implementation factors, and evaluation. An excellent text or reference, this book features several chapter case studies, a glossary, discussion questions, and chapter summaries to maximize comprehension of the subject.

OECD Public Governance Reviews Towards More Effective and Dynamic Public Management in Mexico

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264116230
Total Pages : 288 pages
Book Rating : 4.2/5 (641 download)

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Book Synopsis OECD Public Governance Reviews Towards More Effective and Dynamic Public Management in Mexico by : OECD

Download or read book OECD Public Governance Reviews Towards More Effective and Dynamic Public Management in Mexico written by OECD and published by OECD Publishing. This book was released on 2011-06-30 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This public governance review of Mexico examines the regulatory framework in Mexico, explains how e-government could be used to find new approaches to old challenges, and looks at the challenge of professionalising public servants in Mexico.

Encyclopedia of Networked and Virtual Organizations

Author : Putnik, Goran D.
Publisher : IGI Global
ISBN 13 : 1599048868
Total Pages : 2048 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Encyclopedia of Networked and Virtual Organizations by : Putnik, Goran D.

Download or read book Encyclopedia of Networked and Virtual Organizations written by Putnik, Goran D. and published by IGI Global. This book was released on 2008-03-31 with total page 2048 pages. Available in PDF, EPUB and Kindle. Book excerpt: [Administration (référence électronique] ; informatique].

The Public Servant's Guide to Government in Canada

Author : Alex Marland
Publisher : University of Toronto Press
ISBN 13 : 1487594763
Total Pages : 129 pages
Book Rating : 4.4/5 (875 download)

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Book Synopsis The Public Servant's Guide to Government in Canada by : Alex Marland

Download or read book The Public Servant's Guide to Government in Canada written by Alex Marland and published by University of Toronto Press. This book was released on 2019-01-01 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Public Servant's Guide to Government in Canada is a concise primer on the inner workings of government in Canada. This is a go-to resource for students, for early career public servants, and for anyone who wants to know more about how government works. Grounded in experience, the book connects core concepts in political science and public administration to the real-world practice of working in the public service. The authors provide valuable insights into the messy realities of governing and the art of diplomacy, as well as best practices for climbing the career ladder.

The Politics of the Public Encounter

Author : Peter Hupe
Publisher : Edward Elgar Publishing
ISBN 13 : 180088933X
Total Pages : 397 pages
Book Rating : 4.8/5 (8 download)

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Book Synopsis The Politics of the Public Encounter by : Peter Hupe

Download or read book The Politics of the Public Encounter written by Peter Hupe and published by Edward Elgar Publishing. This book was released on 2022-11-25 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the ground floor of government, citizens interact with teachers, medical staff, police officers and other professionals in public service. It is during these encounters that laws, public policies and professional guidelines gain further substance and form. In this insightful book, Peter Hupe brings together expert contributions from scholars across the globe to study the social mechanisms behind these public encounters.

Civil Servant 2.0

Author : Davied van Berlo
Publisher : Davied van Berlo
ISBN 13 :
Total Pages : 215 pages
Book Rating : 4./5 ( download)

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Book Synopsis Civil Servant 2.0 by : Davied van Berlo

Download or read book Civil Servant 2.0 written by Davied van Berlo and published by Davied van Berlo. This book was released on 2011 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this book Dutch civil servant Davied van Berlo explains the significance of web 2.0 for government in terms of its internal organisation, its relationship with the public, and the working methods of the civil servant. The second part, Civil Servant 2.0 beta, provides a practical interpretation of the concepts expressed in the first part, and contains action points and ideas for government organisations to develop their own strategies for government 2.0." - back cover.

ICT, Public Administration and Democracy in the Coming Decade

Author : A.J. Meijer
Publisher : IOS Press
ISBN 13 : 1614992444
Total Pages : 164 pages
Book Rating : 4.6/5 (149 download)

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Book Synopsis ICT, Public Administration and Democracy in the Coming Decade by : A.J. Meijer

Download or read book ICT, Public Administration and Democracy in the Coming Decade written by A.J. Meijer and published by IOS Press. This book was released on 2013-06-20 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The physicist Neils Bohr allegedly wrote that “Prediction is very difficult, especially about the future”. Many academics believe that serious scholars should never attempt to write about the future, but some awareness of the ways in which the future of e-government may evolve is needed if well-grounded long-term decisions about issues such as infrastructures, institutions and educational programs are to be made. In addition, future-oriented research is of the utmost importance for informed public debate about technological developments with far reaching societal implications. This book marks the 25th anniversary of the permanent study group on e-government of the European Group for Public Administration, and the papers here were first presented at their 2012 meeting in Bucharest, Romania. The invited authors were not asked for rigorous analyses based on systematic empirical research or deeply rooted in a theoretical framework; instead they were challenged to write thoughtful and measured, but provocative, essays about ICT and public administration in the coming decade. Their contributions are reflections on the nature of new and emerging technologies in the public sector and their impact on government and on democracy itself. The book is divided into three sections: the past and present as starting point for thinking about the future of e-government, imagining the future of government, and implications for research and practice. The many questions raised by developments in ICT for future public administration are presented in a clear and thought-provoking manner, and merit more debate. This volume represents a departure from the normal run of academic publications. It is intended both to provoke academics and administrators to think about questions which will affect all of our futures and to offer a range of creative ideas about how the opportunities presented by technology can be exploited to provide better government and governance.

Management of Public Service Reform

Author : Joan Corkery
Publisher : IOS Press
ISBN 13 : 9789051994216
Total Pages : 346 pages
Book Rating : 4.9/5 (942 download)

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Book Synopsis Management of Public Service Reform by : Joan Corkery

Download or read book Management of Public Service Reform written by Joan Corkery and published by IOS Press. This book was released on 1998 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reform of public administration to adapt to the pressures and new requirements of an ever changing world has become a major global phenomenon. This study has been produced by the International Institute of Administrative Sciences and the European Centre for Development Policy Management.

Digital Government and Public Management

Author : J. Ramon Gil-Garcia
Publisher : Routledge
ISBN 13 : 1000535940
Total Pages : 171 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Digital Government and Public Management by : J. Ramon Gil-Garcia

Download or read book Digital Government and Public Management written by J. Ramon Gil-Garcia and published by Routledge. This book was released on 2021-12-26 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross‐boundary thinking and action, a public value approach to performance, and the multi‐dimensional capabilities necessary to succeed in a dynamic, multi‐stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

The Accidental Public Servant

Author : Nasir Ahmed El-Rufai
Publisher : African Books Collective
ISBN 13 : 9788431461
Total Pages : 714 pages
Book Rating : 4.7/5 (884 download)

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Book Synopsis The Accidental Public Servant by : Nasir Ahmed El-Rufai

Download or read book The Accidental Public Servant written by Nasir Ahmed El-Rufai and published by African Books Collective. This book was released on 2013-05-19 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a story of Nigeria, told from the inside. After a successful career in the private sector, Nasir El-Rufai rose to the top ranks of Nigeria's political hierarchy, serving first as the privatization czar at the Bureau for Public Enterprises and then as Minister of the Federal Capital Territory of Abuja under former President Olesegun Obasanjo. In this tell-all memoir, El-Rufai reflects on a life in public service to Nigeria, the enormous challenges faced by the country, and what can be done while calling on a new generation of leaders to take the country back from the brink of destruction. The shocking revelations disclosed by El-Rufai about the formation of the current leadership and the actions of prominent statesmen make this memoir required reading for anyone seeking to understand the dynamics of power politics in Africa's most populous nation.

Electronic Government

Author : Ida Lindgren
Publisher : Springer Nature
ISBN 13 : 3031411382
Total Pages : 474 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Electronic Government by : Ida Lindgren

Download or read book Electronic Government written by Ida Lindgren and published by Springer Nature. This book was released on 2023-08-19 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 22nd IFIP WG 8.5 International Conference on Electronic Government, EGOV 2023, which took place in Budapest, Hungary, during September 5–7, 2023.The 28 full papers included in this book were carefully reviewed and selected from a total of 106 submissions. They were organized in topical sections as follows: Digital government; artificial intelligence, algorithms, and automation; open government and open data; smart cities, regions, and societies; innovation and transformation in government.

Research Handbook on HRM in the Public Sector

Author : Steijn, Bram
Publisher : Edward Elgar Publishing
ISBN 13 : 1789906628
Total Pages : 424 pages
Book Rating : 4.7/5 (899 download)

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Book Synopsis Research Handbook on HRM in the Public Sector by : Steijn, Bram

Download or read book Research Handbook on HRM in the Public Sector written by Steijn, Bram and published by Edward Elgar Publishing. This book was released on 2021-12-10 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together over fifty leading global experts, this Research Handbook provides a state-of-the-art overview of research findings regarding Human Resource Management (HRM) in the public sector. Original chapters provide useful insights from two different disciplines: public administration and HRM. They illustrate that the public context of organisations matters and discuss research findings detailing how this plays out in practice.