The Veterinary Receptionists Training Manual

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The Veterinary Receptionist

Author : John R. Corsan
Publisher : Elsevier Health Sciences
ISBN 13 : 0702033030
Total Pages : 171 pages
Book Rating : 4.7/5 (2 download)

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Book Synopsis The Veterinary Receptionist by : John R. Corsan

Download or read book The Veterinary Receptionist written by John R. Corsan and published by Elsevier Health Sciences. This book was released on 2008-06-05 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. - The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients - Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' - Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness - Case studies used to help the reader identify and learn about specific issues and situations - The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity - Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service - Inclusion of more case study boxes and further reading references - Fresh 2-colour text for easy reading and increased navigability - New, durable cover

The Veterinary Receptionist's Training Manual

Author : James F. Wilson
Publisher :
ISBN 13 :
Total Pages : 167 pages
Book Rating : 4.:/5 (362 download)

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Book Synopsis The Veterinary Receptionist's Training Manual by : James F. Wilson

Download or read book The Veterinary Receptionist's Training Manual written by James F. Wilson and published by . This book was released on 1995 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer disks can be used with WordPerfect or Word to draft different text and replace entire sections of the manual with customized versions of how receptionists should deal with specific problems.

The Veterinary Receptionist's Handbook

Author : M. T. McClister
Publisher : Veterinary Medicine Publishing Company
ISBN 13 :
Total Pages : 286 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis The Veterinary Receptionist's Handbook by : M. T. McClister

Download or read book The Veterinary Receptionist's Handbook written by M. T. McClister and published by Veterinary Medicine Publishing Company. This book was released on 2000 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt:

AAHA's Complete Guide for the Veterinary Client Service Representative

Author : Jill Renfrew
Publisher : American Animal Hospital Association
ISBN 13 : 1583261923
Total Pages : 162 pages
Book Rating : 4.5/5 (832 download)

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Book Synopsis AAHA's Complete Guide for the Veterinary Client Service Representative by : Jill Renfrew

Download or read book AAHA's Complete Guide for the Veterinary Client Service Representative written by Jill Renfrew and published by American Animal Hospital Association. This book was released on 2013 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.

Front Office Management for the Veterinary Team E-Book

Author : Heather Prendergast
Publisher : Elsevier Health Sciences
ISBN 13 : 0323570410
Total Pages : 418 pages
Book Rating : 4.3/5 (235 download)

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Book Synopsis Front Office Management for the Veterinary Team E-Book by : Heather Prendergast

Download or read book Front Office Management for the Veterinary Team E-Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2018-12-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: - NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. - NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. - NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.

The Veterinary Receptionist's Training Manual

Author : James F. Wilson
Publisher :
ISBN 13 : 9780962100727
Total Pages : 154 pages
Book Rating : 4.1/5 (7 download)

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Book Synopsis The Veterinary Receptionist's Training Manual by : James F. Wilson

Download or read book The Veterinary Receptionist's Training Manual written by James F. Wilson and published by . This book was released on 2002 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Veterinary Receptionist's Handbook

Author : M. T. McClister
Publisher :
ISBN 13 :
Total Pages : 278 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis The Veterinary Receptionist's Handbook by : M. T. McClister

Download or read book The Veterinary Receptionist's Handbook written by M. T. McClister and published by . This book was released on 1995 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Educating Your Clients from A to Z

Author : Nan Boss
Publisher : American Animal Hosp Assoc
ISBN 13 : 1583261532
Total Pages : 290 pages
Book Rating : 4.5/5 (832 download)

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Book Synopsis Educating Your Clients from A to Z by : Nan Boss

Download or read book Educating Your Clients from A to Z written by Nan Boss and published by American Animal Hosp Assoc. This book was released on 2011 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Biosecurity in Animal Production and Veterinary Medicine

Author : Jeroen Dewulf
Publisher : CABI
ISBN 13 : 1789245680
Total Pages : 525 pages
Book Rating : 4.7/5 (892 download)

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Book Synopsis Biosecurity in Animal Production and Veterinary Medicine by : Jeroen Dewulf

Download or read book Biosecurity in Animal Production and Veterinary Medicine written by Jeroen Dewulf and published by CABI. This book was released on 2019-12-01 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globally, the way the animal production industry copes with infectious diseases is changing. The (excessive) use of antimicrobials is under debate and it is becoming standard practice to implement thorough biosecurity plans on farms to prevent the entry and spread of pathogenic micro-organisms. Not only in farm animal production, but also in facilities where companion animals are kept, including in veterinary practices and clinics, awareness of the beneficial implications of a good biosecurity plan has raised. The book Biosecurity in Animal Production and Veterinary Medicine is the first compilation of both fundamental aspects of biosecurity practices, and specific and practical information on the application of the biosecurity measures in different animal production and animal housing settings.

The New Receptionist

Author : Hanna Smith
Publisher :
ISBN 13 : 9781795640336
Total Pages : 150 pages
Book Rating : 4.6/5 (43 download)

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Book Synopsis The New Receptionist by : Hanna Smith

Download or read book The New Receptionist written by Hanna Smith and published by . This book was released on 2019-03-08 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career

Front Office Management for the Veterinary Team

Author : Heather Prendergast
Publisher : Saunders
ISBN 13 : 9780323261852
Total Pages : 0 pages
Book Rating : 4.2/5 (618 download)

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Book Synopsis Front Office Management for the Veterinary Team by : Heather Prendergast

Download or read book Front Office Management for the Veterinary Team written by Heather Prendergast and published by Saunders. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.

Client Satisfaction Pays

Author : Carin A. Smith
Publisher : American Animal Hospital Association
ISBN 13 :
Total Pages : 256 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Client Satisfaction Pays by : Carin A. Smith

Download or read book Client Satisfaction Pays written by Carin A. Smith and published by American Animal Hospital Association. This book was released on 1998 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Manual of Exotic Pet Practice

Author : Mark Mitchell
Publisher : Elsevier Health Sciences
ISBN 13 : 1416001190
Total Pages : 560 pages
Book Rating : 4.4/5 (16 download)

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Book Synopsis Manual of Exotic Pet Practice by : Mark Mitchell

Download or read book Manual of Exotic Pet Practice written by Mark Mitchell and published by Elsevier Health Sciences. This book was released on 2008-03-04 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only book of its kind with in-depth coverage of the most common exotic species presented in practice, this comprehensive guide prepares you to treat invertebrates, fish, amphibians and reptiles, birds, marsupials, North American wildlife, and small mammals such as ferrets, rabbits, and rodents. Organized by species, each chapter features vivid color images that demonstrate the unique anatomic, medical, and surgical features of each species. This essential reference also provides a comprehensive overview of biology, husbandry, preventive medicine, common disease presentations, zoonoses, and much more. Other key topics include common health and nutritional issues as well as restraint techniques, lab values, drug dosages, and special equipment needed to treat exotics. Brings cutting-edge information on all exotic species together in one convenient resource. Offers essential strategies for preparing your staff to properly handle and treat exotic patients. Features an entire chapter on equipping your practice to accommodate exotic species, including the necessary equipment for housing, diagnostics, pathology, surgery, and therapeutics. Provides life-saving information on CPR, drugs, and supportive care for exotic animals in distress. Discusses wildlife rehabilitation, with valuable information on laws and regulations, establishing licensure, orphan care, and emergency care. Includes an entire chapter devoted to the emergency management of North American wildlife. Offers expert guidance on treating exotics for practitioners who may not be experienced in exotic pet care.

A Country Practice

Author : Douglas Whynott
Publisher : Macmillan + ORM
ISBN 13 : 1429921617
Total Pages : 299 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis A Country Practice by : Douglas Whynott

Download or read book A Country Practice written by Douglas Whynott and published by Macmillan + ORM. This book was released on 2004-11-24 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chuck Shaw is a vanishing breed--an old-style veterinarian with a quarter of a century of experience who runs a "mixed practice" in rural New Hampshire, treating everything from house cats to milk cows. Week after demanding week, he and his associate, horse expert Roger Osinchuk, make house calls and farm calls, and spend sleepless nights on call, to see to the well-being of patients whose only common denominator is an inability to speak. But the practice is booming, and Chuck decides to take on a third associate, Erika Bruner, fresh out of veterinary school. Whynott follows these three practitioners into the world of contemporary veterinary medicine, as a witness to memorable encounters and daily dilemmas. He watches as they play gynecologist to cows and horses, obstetrician to calves and colts, podiatrist to creatures whose feet are life and death to them. He captures the struggle to learn a difficult craft on the job, describes the confluence of skill and intuition that is the essence of diagnosis, and depicts the ongoing effort to balance the needs and desires of animals and owners without compromising his creed. A Country Practice is a vivid portrait of the rapidly changing face of an ancient profession.

Practice Made Perfect

Author : Marsha L. Heinke
Publisher : American Animal Hosp Assoc
ISBN 13 : 1583261737
Total Pages : 586 pages
Book Rating : 4.5/5 (832 download)

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Book Synopsis Practice Made Perfect by : Marsha L. Heinke

Download or read book Practice Made Perfect written by Marsha L. Heinke and published by American Animal Hosp Assoc. This book was released on 2014-05-14 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Practice Management for the Veterinary Team - E-Book

Author : Heather Prendergast
Publisher : Elsevier Health Sciences
ISBN 13 : 0443122202
Total Pages : 361 pages
Book Rating : 4.4/5 (431 download)

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Book Synopsis Practice Management for the Veterinary Team - E-Book by : Heather Prendergast

Download or read book Practice Management for the Veterinary Team - E-Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2023-11-09 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: - Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. - Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. - Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. - End-of-chapter review questions reinforce key concepts and measure mastery of the content. - End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. - Versatile text can be used by practice managers to study for the CVPM exam. - Updated content highlights important technological and professional updates to the field impacting medical record management. - New chapters covering telehealth and practice integrative management software are included. - Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.

Elsevier's Veterinary Assisting Textbook - E-Book

Author : Margi Sirois
Publisher : Elsevier Health Sciences
ISBN 13 : 0323290442
Total Pages : 529 pages
Book Rating : 4.3/5 (232 download)

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Book Synopsis Elsevier's Veterinary Assisting Textbook - E-Book by : Margi Sirois

Download or read book Elsevier's Veterinary Assisting Textbook - E-Book written by Margi Sirois and published by Elsevier Health Sciences. This book was released on 2012-08-13 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on NAVTA-approved guidelines, Elsevier’s Veterinary Assisting Textbook by Margi Sirois offers comprehensive coverage of the knowledge and skills you need for a successful career in veterinary assisting. You’ll learn about the role of the veterinary assistant and how to perform key responsibilities of the job, including assisting the veterinary technician and the veterinarian by restraining animals, setting up equipment and supplies, cleaning and maintaining practice and laboratory facilities, and feeding and exercising patients. Targeted coverage addresses only those topics that are relevant to veterinary assisting. Authoritative content covers everything you need to know to pass the Approved Veterinary Assistant (AVA) exam and succeed in clinical practice. Authors and contributors are leading experts in veterinary medicine, veterinary technology, and veterinary assisting. Full-color format features a wealth of illustrations and photographs that clarify key concepts and enhance learning.