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The Veterinary Receptionists Training Manual
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Book Synopsis The Veterinary Receptionist's Training Manual by : James F. Wilson
Download or read book The Veterinary Receptionist's Training Manual written by James F. Wilson and published by . This book was released on 1995 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer disks can be used with WordPerfect or Word to draft different text and replace entire sections of the manual with customized versions of how receptionists should deal with specific problems.
Book Synopsis The Veterinary Receptionist's Training Manual by : James F. Wilson
Download or read book The Veterinary Receptionist's Training Manual written by James F. Wilson and published by . This book was released on 2002 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Veterinary Receptionist's Handbook by : Gaston Janowiak
Download or read book Veterinary Receptionist's Handbook written by Gaston Janowiak and published by . This book was released on 2021-08-11 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front desk is responsible for answering inquiries, directing queries to the correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient, and sincere to deal with the queries of guests at the Front Office. Read on to discover: - What a profitable front desk looks like and how to know if you have one. - Why your front desk is most likely draining your profits right now, and how to identify and plug the holes in your leaking bucket. - Why transforming your front desk is the answer to 7 out of 10 problems your practice faces every day. - What veterinarians, practice owners, and managers must understand and communicate to staff before attempting any changes to their front desk. Neglect this and you'll have a mutiny. - How your front desk holds the keys to achieving maximum compliance from every client, turning them into loyal, life-long supporters, who will never consider going to any other practice. - How to equip your front desk to handle any situation with ease and confidence, regardless of the circumstance. - The three questions a particular front desk asked each of their clients increased appointment conversions by 524% in one month.
Book Synopsis The Veterinary Receptionist's Handbook by : M. T. McClister
Download or read book The Veterinary Receptionist's Handbook written by M. T. McClister and published by Veterinary Medicine Publishing Company. This book was released on 2000 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Veterinary Receptionist by : John R. Corsan
Download or read book The Veterinary Receptionist written by John R. Corsan and published by Elsevier Health Sciences. This book was released on 2008-05-28 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Book Synopsis Receptionist Training Manual by : Chris Heagle
Download or read book Receptionist Training Manual written by Chris Heagle and published by . This book was released on 2005 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Dvm 360 Veterinary Receptionist's Handbook by : M. T. McClister
Download or read book The Dvm 360 Veterinary Receptionist's Handbook written by M. T. McClister and published by . This book was released on 2014 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses. Revised and refined to reflect the modern veterinary practice, the new 3rd edition features a new chapter on fast-growing social media and web resources for medical/general practice info--Publisher's description.
Book Synopsis The Veterinary Receptionist's Handbook by : M. T. McClister
Download or read book The Veterinary Receptionist's Handbook written by M. T. McClister and published by . This book was released on 1995 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Guide for Receptionists in Veterinary Practice by : N. R. Burton
Download or read book A Guide for Receptionists in Veterinary Practice written by N. R. Burton and published by . This book was released on 1984 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Front Office Management for the Veterinary Team - E-Book by : Heather Prendergast
Download or read book Front Office Management for the Veterinary Team - E-Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2014-03-14 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.
Book Synopsis Be the Effective Receptionist by : Sandy Leong
Download or read book Be the Effective Receptionist written by Sandy Leong and published by . This book was released on 2010 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis AAHA's Complete Guide for the Veterinary Client Service Representative by : Jill Renfrew
Download or read book AAHA's Complete Guide for the Veterinary Client Service Representative written by Jill Renfrew and published by American Animal Hospital Association. This book was released on 2013 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
Book Synopsis Veterinary Staff Training Manual by : Ronald E. Whitford
Download or read book Veterinary Staff Training Manual written by Ronald E. Whitford and published by . This book was released on 1992 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis E-Book - Veterinary Practice Management by : Maggie Shilcock
Download or read book E-Book - Veterinary Practice Management written by Maggie Shilcock and published by Elsevier Health Sciences. This book was released on 2008-01-17 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Veterinary Practice Management provides all the practical tips for managing and improving the financial performance of a veterinary practice. Mandatory reading for all owners and veterinary practice managers, it also proves indispensable for commercial veterinary companies and independent outlets alike as well as for all members of the veterinary practice team and representatives who visit veterinary practice managers. Helps the new manager whether from a veterinary background or elsewhere Includes issues around staff recruitment and training, recommending specific pet insurance to clients, new RCVS standards, RCVS Code of Professional Conduct and Medicines Regulations Contains new information on energy and environmental waste management both essential to modern practices Relates theory to practice through practical advice and top tips Provides essential reading for all those taking practice management examinations or continuing professional development courses
Book Synopsis Practice Made Perfect by : Marsha L. Heinke
Download or read book Practice Made Perfect written by Marsha L. Heinke and published by American Animal Hosp Assoc. This book was released on 2014-05-14 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Veterinary Nurse Training Manual by : Chris Heagle
Download or read book Veterinary Nurse Training Manual written by Chris Heagle and published by . This book was released on 2005 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Veterinary Assistant Training Manual by : Chris Heagle
Download or read book Veterinary Assistant Training Manual written by Chris Heagle and published by . This book was released on 2005 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:
