Medical Office Administration - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323763847
Total Pages : 402 pages
Book Rating : 4.3/5 (237 download)

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Book Synopsis Medical Office Administration - E-Book by : Brenda A. Potter

Download or read book Medical Office Administration - E-Book written by Brenda A. Potter and published by Elsevier Health Sciences. This book was released on 2021-09-04 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 5th Edition provides a clear, hands-on approach to help you master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure you are job-ready on Day 1. When used in conjunction with SimChart® for the Medical Office, Elsevier’s educational EHR (sold separately), you will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. Approachable writing style uses a conversational tone for easy understanding. Procedure checklists outline the steps required to complete a full range of administrative tasks. Patient-centered focus highlights the importance of exceptional service as a key component of every Medical Assisting competency. Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking. Chapter checkpoints promote comprehension with questions following sections of the text. Compliance tips provide focused guidance on how to follow HIPAA mandates. Learning resources on the Evolve website provide extra practice, including chapter quizzes, a sample certification exam, and interactive forms. NEW content expands discussion of patient confidentiality, healthcare data security, appointment scheduling, procedure coding changes, job search strategies, and more. UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office. (SCMO sold separately.) NEW! Sample practice examination on the Evolve website provides effective preparation for certification.

The Electronic Health Record for the Physician's Office E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323930239
Total Pages : 218 pages
Book Rating : 4.3/5 (239 download)

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Book Synopsis The Electronic Health Record for the Physician's Office E-Book by : Julie Pepper

Download or read book The Electronic Health Record for the Physician's Office E-Book written by Julie Pepper and published by Elsevier Health Sciences. This book was released on 2023-07-19 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get realistic, hands-on practice with performing EHR tasks! Combining a print textbook with online SimChart for the Medical Office software, The Electronic Health Record for the Physician’s Office, 4th Edition uses real-world examples and screenshots to walk you through each EHR task. Clear, step-by-step guidelines simplify the exercises in each simulation, so you master all the EHR skills required of a medical office professional. You’ll learn how to use EHR in patient care and reimbursement as you perform tasks in administrative use, clinical care, and coding and billing. Written by Medical Assisting educator Julie Pepper, this manual also helps you prepare for success on the Certified Electronic Health Records Specialist (CEHRS) examination UNIQUE! Integration with SimChart for the Medical Office (SCMO), Elsevier’s educational EHR (sold separately), makes it easier to learn and apply EHR fundamentals. EHR Exercises with step-by-step instructions reinforce key concepts and allow practice with actual software, increasing in difficulty based on the knowledge gained. Critical Thinking Exercises provide thought-provoking questions to enhance learning and problem-solving skills. Chapter Review Activities allow you to assess your knowledge of the material, with activities such as a review of key terms, matching and true/false questions, and additional opportunities for software practice. Review of Paper-Based Office Procedures describes how tasks are completed when the healthcare facility is using paper-based procedures instead of electronic. Trends and Applications provide real-life examples of how EHR systems are being used to improve health care. Application exercises in the appendix include front office, clinical care, and coding and billing, allowing you to practice skills before tackling graded SCMO exercises. Student resources on the Evolve website include a custom test generator to allow CEHRS exam practice or simulation. NEW! Content is aligned to the latest blueprint for the Certified Electronic Health Records Specialist (CEHRS) exam. NEW! Updated coverage includes data validation and reconciliation, patient portals, EHR training, IT troubleshooting techniques, common documentation errors, reimbursement systems and processes, authorizations, federal guidelines and escalation procedures, and reporting. NEW! Screenshots demonstrate EHR applications within SimChart for the Medical Office.

The Simulated Administrative Medical Office with SimChart for the Medical Office (EHR Exercises)

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323354777
Total Pages : 145 pages
Book Rating : 4.3/5 (233 download)

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Book Synopsis The Simulated Administrative Medical Office with SimChart for the Medical Office (EHR Exercises) by : Julie Pepper

Download or read book The Simulated Administrative Medical Office with SimChart for the Medical Office (EHR Exercises) written by Julie Pepper and published by Elsevier Health Sciences. This book was released on 2014-12-08 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Student Resources on Evolve Access to SimChart for the Medical Office Forms library and task documents Audio files for transcription and message-taking tasks Patient directory

The Electronic Health Record for the Physician's Office

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 032354777X
Total Pages : 194 pages
Book Rating : 4.3/5 (235 download)

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Book Synopsis The Electronic Health Record for the Physician's Office by : Julie Pepper

Download or read book The Electronic Health Record for the Physician's Office written by Julie Pepper and published by Elsevier Health Sciences. This book was released on 2017-02-12 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get hands-on practice with entering data into the Electronic Health Record! The Electronic Health Record for the Physician’s Office, 2nd Edition uses online simulations to walk you through each EHR task. Clear, step-by-step guidelines simplify the exercises in each simulation, so you learn all the EHR skills required of a medical office professional. This edition adds in-depth review and preparation for the Certified Electronic Health Records Specialist (CEHRS) examination. Written by Medical Assisting educator Julie Pepper, this how-to manual helps you master the administrative, clinical, and billing/coding skills you need to gain certification and succeed on the job. Access to SimChart for the Medical Office sold separately. Use of SimChart for the Medical Office (SCMO) for all EHR/practice management applications makes it easier to learn and apply EHR fundamentals. Realistic, hands-on practice helps you develop EHR skills including implementation, HIPAA compliance, troubleshooting, and submitting claims for reimbursement. Safe learning environment allows you to learn and practice tasks without fear of making a mistake affecting real patients. A guided tour through SCMO shows how to use the online simulations and practice EHR tasks. Application exercises in the appendix cover administrative, clinical, and insurance/billing, allowing you to practice the skills learned in the text. Student learning resources on the Evolve companion website include form upload, cases, additional insurance cards, and patient information forms, all providing additional practice. NEW! Enhanced EHR coverage provides in-depth preparation for the CEHRS examination. NEW! CEHRS examination preparation tools are included on Evolve.

The Simulated Administrative Medical Office - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323829538
Total Pages : 239 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis The Simulated Administrative Medical Office - E-Book by : Julie Pepper

Download or read book The Simulated Administrative Medical Office - E-Book written by Julie Pepper and published by Elsevier Health Sciences. This book was released on 2021-12-11 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get hands-on practice with 100 realistic medical office tasks! The Simulated Administrative Medical Office, 2nd Edition walks you through 10 days on the job as an administrative medical assistant working in the front office of a medical practice. Using SimChart for the Medical Office (sold separately), this book simulates the tasks you will perform daily, including appointment scheduling, completion of common forms, correspondence, inventory, telephone messages, and coding and billing. Written by educator and practitioner Julie Pepper, this how-to manual provides a practicum-like experience that will build your confidence in using EHR software and help you succeed in your first job. 100 SimChart for the Medical Office (SCMO) tasks organized into 2 weeks of work each simulate actual office duties, providing practice with patient scheduling, billing, insurance processing, and more. (SCMO sold separately.) Case-based format applies all tasks to realistic patient encounters, building students’ critical thinking and problem-solving skills. Step-by-step instructions simplify the tasks, helping students learn accuracy and speed within a fast-paced medical office. Online forms and documents simulate the office experience and support the electronic workflow. Tasks fully align with ABHES and CAAHEP competencies for Medical Assisting. Content supports preparation for certification as a Medical Assistant and Certified Electronic Health Records Specialist. NEW! Twice the number of tasks are included and increase in complexity throughout the day and week. NEW text discussions provide context for on-the-job reference, especially on insurance and coding. NEW illustrations include realistic patient forms and screen shots.

The Simulated Administrative Medical Office

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Author :
Publisher : Elsevier
ISBN 13 : 9780323829519
Total Pages : 288 pages
Book Rating : 4.8/5 (295 download)

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Book Synopsis The Simulated Administrative Medical Office by : Julie Pepper

Download or read book The Simulated Administrative Medical Office written by Julie Pepper and published by Elsevier. This book was released on 2022-03-15 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Medical Office Administration - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323509150
Total Pages : 412 pages
Book Rating : 4.3/5 (235 download)

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Book Synopsis Medical Office Administration - E-Book by : Brenda A. Potter

Download or read book Medical Office Administration - E-Book written by Brenda A. Potter and published by Elsevier Health Sciences. This book was released on 2017-08-01 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, hands-on approach to learning front office skills, Medical Office Administration, 4th Edition prepares you for a successful career as an administrative medical office assistant. Performing procedures with SimChart® for the Medical Office (SCMO), you’ll practice day-to-day tasks as if you were in an actual office setting. This new edition adds updated content to support use of the electronic health record, new Affordable Care Act information, insurance/billing/coding content, and SCMO activities woven throughout the text. Covering administrative tasks from appointment scheduling to medical billing, this work text helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. Access to SimChart for the Medical Office sold separately. A conversational writing style makes it easier for you to read and understand the material. Stopping points provide you with thought-provoking questions or activities to break up the narrative in manageable segments. HIPAA Hints ensure that you comply with HIPAA mandates. Real-world examples apply important concepts to the medical office setting. Interactive electronic procedure checklists spell out the individual steps required to complete a full range of administrative procedures, and are based on CAAHEP competencies. NEW! SimChart® for the Medical Office (SCMO) throughout text allows you to practice common administrative tasks with real-world office management software. NEW! Coverage of the Affordable Care Act and ICD-10 prepares you for what you’ll encounter on the job. NEW! Medical Assisting mapping tables tie into CAAHEP and ABHES competencies. NEW! High-quality illustrations and updated screenshots helps reinforce content.

The Electronic Health Record for the Physician's Office

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Author :
Publisher : Elsevier
ISBN 13 : 9780323642651
Total Pages : 208 pages
Book Rating : 4.6/5 (426 download)

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Book Synopsis The Electronic Health Record for the Physician's Office by : Julie Pepper

Download or read book The Electronic Health Record for the Physician's Office written by Julie Pepper and published by Elsevier. This book was released on 2019-09-02 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain real-world practice with an EHR and realistic, hands-on experience performing EHR tasks! With everything needed to learn the foundations of the EHR process, The Electronic Health Record for the Physician's Office, 3rd Edition, helps you master all the administrative, clinical, and billing/coding skills needed to gain certification - and succeed as a medical office professional. Fully integrated with SimChart for the Medical Office, Elsevier's educational EHR, it walks you through the basics, including implementation, troubleshooting, HIPAA compliance, and claims submissions. This edition contains new and expanded content on patient portals, telehealth, insurance and reimbursement, and data management and analytics, as well as more EHR activities for even more practice. UNIQUE! Integration with SimChart for the Medical Office, Elsevier's educational EHR (sold separately). Content and tools prepare you for Certified Electronic Health Records Specialist (CEHRS) certification. Chapter review activities promote didactic knowledge review and assessment. Critical thinking exercises threaded within chapters provide thought-provoking questions to enhance learning and stimulate discussion. EHR exercises with step-by-step instructions are integrated throughout each chapter and build in difficulty to allow for software application. Trends and Applications boxes help you stay up to date on the industry and the ways in which an EHR can contribute to enhanced health care. Coverage of paper-based office procedures to aid in transition to EHR. Application appendices with additional forms allow you to practice applying text content before tackling graded SCMO exercises. Instructor online resources, including a test bank, TEACH lesson plans and PowerPoint presentations, correlation guides for accreditation and certification, and grading rubrics. Student online resources with a custom test generator allow for CEHRS exam practice or simulation. NEW and EXPANDED! New and updated content on telehealth, patient portals, and insurance and reimbursement. NEW and EXPANDED! EHR activities for hands-on application and practice.

The Electronic Health Record for the Physician's Office for SimChart for the Medical Office

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323447929
Total Pages : 232 pages
Book Rating : 4.3/5 (234 download)

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Book Synopsis The Electronic Health Record for the Physician's Office for SimChart for the Medical Office by : Amy DeVore

Download or read book The Electronic Health Record for the Physician's Office for SimChart for the Medical Office written by Amy DeVore and published by Elsevier Health Sciences. This book was released on 2015-11-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Electronic Health Record for the Physician's Office for SimChart for the Medical Office

Kinn's The Administrative Medical Assistant E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323444210
Total Pages : 540 pages
Book Rating : 4.3/5 (234 download)

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Book Synopsis Kinn's The Administrative Medical Assistant E-Book by : Deborah B. Proctor

Download or read book Kinn's The Administrative Medical Assistant E-Book written by Deborah B. Proctor and published by Elsevier Health Sciences. This book was released on 2016-05-13 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: Administrative Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Administrative Medical Assistant, 13th Edition provides you with the real-world administrative skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary in today’s healthcare setting. Paired with our adaptive solutions, EHR documentation, ICD-10 coverage and, detailed procedural videos, you will learn the professional and interpersonal skills of modern administrative medical assisting! Professionalism in applicable procedures teaches you how to properly interact with patients and coworkers. Professional behavior boxes provide guidelines on how to interact with patients, families, and coworkers. Step-by-step procedures explain complex conditions and abstract concepts. Patient education and legal and ethical issues are described in relation to the Medical Assistant's job. Critical thinking applications test your understanding of the content. Threaded case scenarios help you to apply concepts to realistic administrative situations. Portfolio builder helps you demonstrate proficiency to potential employers. NEW! Chapter on The Health Record reviews how you’ll be working with a patient’s medical record. NEW! Chapter on Technology in the Medical Office introduces you to the role technology plays in the medical office. NEW! Administrative procedure videos helps you visualize and review key procedures. NEW! Chapter on Competency-Based Education helps you to understand how your mastery of the material will affect your ability to get a job. Basics of Diagnostic Coding prepares you to use ICD-10 coding system.

The Electronic Health Record for the Physician's Office for Simchart for the Medical Office and Simchart for the Medical Office Learning the Medical Office Workflow 2020 Edition

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Author :
Publisher : Elsevier
ISBN 13 : 9780323757973
Total Pages : pages
Book Rating : 4.7/5 (579 download)

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Book Synopsis The Electronic Health Record for the Physician's Office for Simchart for the Medical Office and Simchart for the Medical Office Learning the Medical Office Workflow 2020 Edition by : Julie Pepper

Download or read book The Electronic Health Record for the Physician's Office for Simchart for the Medical Office and Simchart for the Medical Office Learning the Medical Office Workflow 2020 Edition written by Julie Pepper and published by Elsevier. This book was released on 2019-12-16 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain real-world practice with an EHR and realistic, hands-on experience performing EHR tasks! With everything needed to learn the foundations of the EHR process, The Electronic Health Record for the Physician's Office, 3rd Edition, helps you master all the administrative, clinical, and billing/coding skills needed to gain certification - and succeed as a medical office professional. Fully integrated with SimChart for the Medical Office, Elsevier's educational EHR, it walks you through the basics, including implementation, troubleshooting, HIPAA compliance, and claims submissions. This edition contains new and expanded content on patient portals, telehealth, insurance and reimbursement, and data management and analytics, as well as more EHR activities for even more practice.

Kinn's The Clinical Medical Assistant

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323446051
Total Pages : 970 pages
Book Rating : 4.3/5 (234 download)

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Book Synopsis Kinn's The Clinical Medical Assistant by : Deborah B. Proctor

Download or read book Kinn's The Clinical Medical Assistant written by Deborah B. Proctor and published by Elsevier Health Sciences. This book was released on 2016-05-10 with total page 970 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clinical Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Clinical Medical Assistant, 13th Edition provides you with the real-world clinical skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary to assist with medications, diagnostic procedures, and surgeries. Paired with our adaptive solutions, real-world simulations, EHR documentation and HESI remediation and assessment, you will learn the leading skills of modern clinical medical assisting in the classroom! Applied approach to learning helps you use what you’ve learned in the clinical setting. Clinical procedures integrated into the TOC provide you with a quick reference. Detailed learning objectives and vocabulary with definitions highlight what’s important in each chapter. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it’s being performed. Critical thinking applications test your understanding of the content. Patient education and legal and ethical issues are described in relation to the clinical Medical Assistant's job. Threaded case scenarios help you apply concepts to realistic clinical situations. Portfolio builder helps you demonstrate clinical proficiency to potential employers. NEW! Chapter on The Health Record reviews how you will maintain and interact with the medical record. NEW! Chapter on Competency-Based Education helps you confidently prepare for today’s competitive job market. NEW! Clinical procedure videos help you to visualize and review key procedures.

Medical Office Administration

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Author :
Publisher : Saunders
ISBN 13 : 9780323763837
Total Pages : 432 pages
Book Rating : 4.7/5 (638 download)

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Book Synopsis Medical Office Administration by : Brenda A. Potter

Download or read book Medical Office Administration written by Brenda A. Potter and published by Saunders. This book was released on 2021-12 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Electronic Health Record for the Physician's Office for SimChart for the Medical Office and SimChart for the Medical Office Learning the Medical Office Workflow 2022 Edition

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Author :
Publisher : Elsevier
ISBN 13 : 9780323932097
Total Pages : pages
Book Rating : 4.9/5 (32 download)

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Book Synopsis The Electronic Health Record for the Physician's Office for SimChart for the Medical Office and SimChart for the Medical Office Learning the Medical Office Workflow 2022 Edition by : Julie Pepper

Download or read book The Electronic Health Record for the Physician's Office for SimChart for the Medical Office and SimChart for the Medical Office Learning the Medical Office Workflow 2022 Edition written by Julie Pepper and published by Elsevier. This book was released on 2021-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Study Guide for Kinn's The Administrative Medical Assistant - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323444512
Total Pages : 409 pages
Book Rating : 4.3/5 (234 download)

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Book Synopsis Study Guide for Kinn's The Administrative Medical Assistant - E-Book by : Deborah B. Proctor

Download or read book Study Guide for Kinn's The Administrative Medical Assistant - E-Book written by Deborah B. Proctor and published by Elsevier Health Sciences. This book was released on 2016-06-15 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get more practice with the essential medical assisting job skills! Designed to support Kinn’s The Administrative Medical Assistant: An Applied Learning Approach, 13th Edition, Kinn's The Administrative Medical Assistant – Study Guide and Procedure Checklist Manual Package: An Applied Learning Approach, 13th Edition offers a wide range of exercises to reinforce your understanding of common administrative skills — including CAAHEP and ABHES competencies. A variety of exercises test your knowledge and critical thinking skills with vocabulary review, multiple choice, fill in the blank, and true/false questions. Additional exercises enhance learning with skills and concepts, word puzzles, case studies, workplace applications, and Internet activities. Procedure checklists help you track your performance of every procedure included in the textbook. Work products allow you to provide documentation to instructors and to accrediting organizations when a competency has been mastered. Cross-references tie together exercises in the study guide to the Connections theme in the main text. NEW! Eight procedure checklists based on CAAHEP competencies provide an assessment tool for MA procedures. NEW! Glucometer test results and Mantoux test records allow you to assess how well you’re able to perform these procedures. NEW! Coverage of ICD-10 prepares you to use this new code set. NEW! SimChart for the Medical Office Connection ties EHR cases to appropriate chapters.

SimChart for the Medical Office (2024) - E-BOOK

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0443261857
Total Pages : 451 pages
Book Rating : 4.4/5 (432 download)

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Book Synopsis SimChart for the Medical Office (2024) - E-BOOK by : Elsevier

Download or read book SimChart for the Medical Office (2024) - E-BOOK written by Elsevier and published by Elsevier Health Sciences. This book was released on 2023-11-06 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: et a hands-on introduction to the medical office electronic health record! Learning the Medical Office Workflow, 2024 Edition, provides full access to SimChart® for the Medical Office (SCMO), Elsevier’s educational simulated electronic health record (EHR), plus step-by-step instructions to all the medical assisting simulations. You’ll become acclimated to these simulations by completing more than 50 hours of practice tasks that address essential ABHES and CAAHEP Medical Assisting educational competencies. This procedure manual uses screenshots and best practices to make it easier for you to work through SCMO tasks and assignments in order to master documentation skills and prepare for externship and practice.

Kinn's The Administrative Medical Assistant E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323613667
Total Pages : 568 pages
Book Rating : 4.3/5 (236 download)

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Book Synopsis Kinn's The Administrative Medical Assistant E-Book by : Brigitte Niedzwiecki

Download or read book Kinn's The Administrative Medical Assistant E-Book written by Brigitte Niedzwiecki and published by Elsevier Health Sciences. This book was released on 2019-10-08 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than any other product on the market, the most successful Medical Assistants begin their careers with Kinn. Trusted for more than 60 years, Kinn's The Administrative Medical Assistant: An Applied Learning Approach, 14th Edition teaches you real-world administrative skills essential for a career in the modern medical office – always with a focus on application through unfolding case scenarios, critical thinking questions, procedure videos, and interactive exercises. The reorganized 14th edition includes expanded content on topics from professionalism and interpersonal skills to billing and coding, electronic health records, and practice management as well as a new chapter reviewing medical terminology, anatomy and physiology, and pathology. With an easy-to-read style and practical focus, paired with a full complement of separately sold adaptive solutions, real-world simulations, EHR documentation experience, and HESI remediation and assessment — you’ll learn the leading skills to prepare for certification and a successful career in the dynamic and growing Medical Assisting profession. Comprehensive coverage of all administrative procedures prepares you to run a medical office. 65 step-by-step illustrated procedures with rationales break down key administrative skills to master. Applied approach to learning helps you use what you’ve learned in a real-world setting, including case scenarios, critical thinking exercises, procedures videos, and interactive online activities. Thorough EHR coverage with access to hands-on activities incorporates use of SimChart® for the Medical Office software (sold separately) designed to ensure that you are practice-ready. Key vocabulary terms and definitions are presented at the beginning of each chapter and highlighted in text discussions. Summary of Learning Objectives serves as a checkpoint and study tool. Robust companion website includes chapter quizzes, sample certification exams, procedures videos, and interactive exercises. Patient education and legal and ethical features help relate content to practical use. NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation. NEW! Reorganized and expanded content covers medical office accounts, collections, banking, and practice management to build a deep understanding of the workings of a medical office. NEW! Artwork focused on the workings of a modern medical office includes updated illustrations and photographs of procedures and medical records. NEW! Expanded and updated sample certification exams help you practice and prepare for certification. NEW! Streamlined presentation refines organization and writing for easy comprehension. NEW! Coverage of patient-centered care featured throughout textbook.