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Author : Colin G. Armistead
Publisher :
ISBN 13 : 9783908131007
Total Pages : 55 pages
Book Rating : 4.1/5 (31 download)
Download or read book The Service Management Audit written by Colin G. Armistead and published by . This book was released on 1998 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin Armistead
Publisher :
ISBN 13 : 9783908131021
Total Pages : 55 pages
Book Rating : 4.1/5 (31 download)
Download or read book The Service Management Audit written by Colin Armistead and published by . This book was released on 1994 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin G. Armistead
Publisher :
ISBN 13 : 9783908131007
Total Pages : 55 pages
Book Rating : 4.1/5 (31 download)
Download or read book The Service Management Audit written by Colin G. Armistead and published by . This book was released on 1994* with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin Armistead
Publisher :
ISBN 13 : 9781902433004
Total Pages : 55 pages
Book Rating : 4.4/5 (33 download)
Download or read book The service management audit written by Colin Armistead and published by . This book was released on 199? with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Phyllis A. Barker
Publisher :
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4.:/5 (31 download)
Download or read book Management Audit for Small Service Firms written by Phyllis A. Barker and published by . This book was released on 1976 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin Armistead
Publisher : Financial Times/Prentice Hall
ISBN 13 : 9780273639565
Total Pages : pages
Book Rating : 4.6/5 (395 download)
Download or read book Service Management Audit written by Colin Armistead and published by Financial Times/Prentice Hall. This book was released on 1998-09 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin G. Armistead
Publisher :
ISBN 13 : 9781902433004
Total Pages : 55 pages
Book Rating : 4.4/5 (33 download)
Download or read book The Service Management Audit written by Colin G. Armistead and published by . This book was released on 199? with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin Armistead
Publisher : Financial Times/Prentice Hall
ISBN 13 : 9780273647089
Total Pages : 120 pages
Book Rating : 4.6/5 (47 download)
Download or read book The Service Management Audit written by Colin Armistead and published by Financial Times/Prentice Hall. This book was released on 1999-11-03 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: To prevent your customers taking their business elsewhere, your company must ensure that they are satisfied with the level and consistency of the service you provide. The Service Management Audit enables you to assess the service delivery processes within your organisation, enabling you to identify opportunities where improvements could be made. This comprehensive audit will help you to: Understand the missing link between competitive strategy and service delivery Establish the effectiveness of your service delivery Ensure resources are maximised and service encounters are managed efficiently Manage the operational elements of service delivery such as capacity management Ensure the appropriate service recovery strategies are in place
Author : Keith D. Sutherland
Publisher : Packt Publishing Ltd
ISBN 13 : 1804614246
Total Pages : 350 pages
Book Rating : 4.8/5 (46 download)
Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.
Author : Pasadena (Calif.). Management Audit Division
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (232 download)
Download or read book Community Services Management Audit written by Pasadena (Calif.). Management Audit Division and published by . This book was released on 1989 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States Government Accountability Office
Publisher : Lulu.com
ISBN 13 : 0359536395
Total Pages : 234 pages
Book Rating : 4.3/5 (595 download)
Download or read book Government Auditing Standards - 2018 Revision written by United States Government Accountability Office and published by Lulu.com. This book was released on 2019-03-24 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Audits provide essential accountability and transparency over government programs. Given the current challenges facing governments and their programs, the oversight provided through auditing is more critical than ever. Government auditing provides the objective analysis and information needed to make the decisions necessary to help create a better future. The professional standards presented in this 2018 revision of Government Auditing Standards (known as the Yellow Book) provide a framework for performing high-quality audit work with competence, integrity, objectivity, and independence to provide accountability and to help improve government operations and services. These standards, commonly referred to as generally accepted government auditing standards (GAGAS), provide the foundation for government auditors to lead by example in the areas of independence, transparency, accountability, and quality through the audit process. This revision contains major changes from, and supersedes, the 2011 revision.
Author :
Publisher :
ISBN 13 :
Total Pages : 222 pages
Book Rating : 4.:/5 (83 download)
Download or read book International Professional Practices Framework (IPPF). written by and published by . This book was released on 2013 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : CCPS (Center for Chemical Process Safety)
Publisher : John Wiley & Sons
ISBN 13 : 9781118021620
Total Pages : 960 pages
Book Rating : 4.0/5 (216 download)
Download or read book Guidelines for Auditing Process Safety Management Systems written by CCPS (Center for Chemical Process Safety) and published by John Wiley & Sons. This book was released on 2011-11-30 with total page 960 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the fundamental skills, techniques, and tools of auditing, and the characteristics of a good process safety management system. A variety of approaches are given so the reader can select the best methodology for a given audit. This book updates the original CCPS Auditing Guideline project since the implementation of OSHA PSM regulation, and is accompanied by an online download featuring checklists for both the audit program and the audit itself. This package offers a vital resource for process safety and process development personnel, as well as related professionals like insurers.
Author :
Publisher : Van Haren
ISBN 13 : 9401800693
Total Pages : 661 pages
Book Rating : 4.4/5 (18 download)
Download or read book IT Service Management - Global Best Practices, Volume 1 written by and published by Van Haren. This book was released on 2008-04-22 with total page 661 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Author : S. A. KELKAR
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120344847
Total Pages : 588 pages
Book Rating : 4.1/5 (23 download)
Download or read book IT SERVICE MANAGEMENT written by S. A. KELKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2011-11-26 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and relationship with customers. This book has been designed to equip them with the knowledge, skills and attitudes to deliver quality services and maintain strong business relations with their customers. Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process. The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers.
Author : New York (State). Division of Management Audit and State Financial Services
Publisher :
ISBN 13 :
Total Pages : 26 pages
Book Rating : 4.:/5 (397 download)
Download or read book Department of Public Service, Customer Service Practices written by New York (State). Division of Management Audit and State Financial Services and published by . This book was released on 1998 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Pasadena (Calif.). Management Audit and Analysis Division
Publisher :
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4.:/5 (28 download)
Download or read book Management Audit Report, Information Services Department written by Pasadena (Calif.). Management Audit and Analysis Division and published by . This book was released on 1989 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
