The Relationship Between Facility Management And Service Performance

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The Relationship Between Facility Management And Service Performance

Author : Johnny Ch Lok
Publisher :
ISBN 13 :
Total Pages : 104 pages
Book Rating : 4.6/5 (22 download)

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Book Synopsis The Relationship Between Facility Management And Service Performance by : Johnny Ch Lok

Download or read book The Relationship Between Facility Management And Service Performance written by Johnny Ch Lok and published by . This book was released on 2020-01-21 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁University bookstore atmospheric factors how to influence student's purchase book behavior?Any university bookstore how to do international control and structuring of book internal environment to raise students' purchase book desires in university itself school's bookstore, it will be one popular question to any universities. Hence, whether the university bookstore internal (FM) factors include: lighting, music, colors, scents, temperature, layout and general cleanliness as well as university external factors include: the university bookstore shape/size, windows, university parking facility for students availability and location, which can play an influential role of the university bookstore image in order to influence the university itself students to choose to buy books from themselves bookstore or university outside bookstores.Whether the university student needs to spend how long individual learning time and how much learning nervous to spend time to choose any kinds of book in the universiity bookstore or outside bookstores, this issue, he/she will consider. Because he/she does want to expect spend much time and nervous to choose to buy books in any bookstore. If the university's bookstore physical location and internal (FM) image can let its target student customers to feel it's all book products are stored in any attractive internal book shelves places, e.g. the cheapest and the most expensive different subjects of text books are stored in one system method to bring the positive image of value and quality in order to let university target student customers can find their books' choice location to spend less time to search any books to read in the unviersiity bookstore easily.However, due to learning time is shortage to every university student of the university's book shelves can display all text books in the attractive right locations in the university bookstore as well as the university's bookstore ought has an adequate space to let university students to walk to anywhere and find any subjects of text books and compare their book sale prices in the bookstore's any shelves' locations easily when they walk to the subject of book shelf location, then they can make accurate decision either to buy the right kind of subject book or not buy it to read in the short time. They will feel their book choice purchase decision making process won't influence their learning time in themselves universiity. Then, the university students will be influenced by themselves university's bookstore's attractive external university facilities in the university's any teaching places and the university's bookstore internal attractive environment facility image which can influence the students to make final choices to buy their liking books to read from their university's itself bookstore. Hence, the university's bookstore internal and external building environment (FM) design factors will influence its students whether choose to buy from themselves bookstore or another outside general bookstore.⦁How and why does retail atmospheric environment influence consumers behavior in retail shop?Any shop's internal facility management design can influence atmospheric environment to influence consumer individual shopping desire, e.g. colour, lighting, music, crowding, design and layout factors, which internal shop (FM) environment can influence the first time shopping visiting client ' cognitive process how to feel the shop store image. Such as if the store's (FM) environment can bring enjoyable and fun and happy image to let them to feel shopping's enjoyment. In conclusion, when consumers will like to stay longer time in the store. Due to the store's internal (FM) atmospheric environment can attract them to stay longer time in the store. Then, the customer's shopping value will raise and it can bring purchasing intention and shopping satisfaction. How can (FM) influence retail atmospheric physical (FM) environment ?

How Facility Management Influences Service Performance

Author : Johnny Ch Lok
Publisher : Independently Published
ISBN 13 :
Total Pages : 294 pages
Book Rating : 4.6/5 (648 download)

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Book Synopsis How Facility Management Influences Service Performance by : Johnny Ch Lok

Download or read book How Facility Management Influences Service Performance written by Johnny Ch Lok and published by Independently Published. This book was released on 2020-07-09 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the different Services provided by the facility management agency? Any facility management company will have one or a combination of the following services. The larger facility management Delhi services can have much more than the following: Engineering Services The common engineering services form a part of the overall facility management company's responsibilities. Engineering services such as HVAC, Electrical maintenance, Lifts, Plumbing, Energy, and utilities are all a part of the maintenance services provided by facility management companies. Soft Services Apart from the core maintenance services, the facility management agency also provides various soft services such as Janitorial services, cleaning, landscaping as well as security services that form a part and parcel of the daily activities of most real estate assets, including malls, shopping centers, cinemas, housing complexes, offices and organizations. Workplace solutions Most of the better facility management companies in Delhi provides workplace solutions that aid the smooth working of offices and organizations. these include but are not limited to Reception, mail, reprographics, catering, transport, concierge and archiving services etc. sometimes courier and goods transportation is also included along with the services of trained drivers and cleaners. Space/ Occupancy Services Apart from all the services listed above, many larger facility management companies also provide solutions towards space planning, carrying out preventive and breakdown maintenance projects, headcount tracking and energy management functions.These days, with more and more professionalism and specialization entering most of our workforce requirements, a good facility management service partner can make a lot of difference in how a workplace of a residential society is managed and run, and in the long run can prove to be quite beneficial to the organization economically as well as having a great perceptual return.To that end, it is really rare now to see the larger organizations have an in-house facility management team since it is cumbersome and expensive to maintain so many different functions that are specialized and need constant training and staff reconciliation. The only exception can be the hospitality brands, hotels etc. which has the facility management as a core competence.Overall, the facility management companies have taken away a lot of burden of the daily maintenance and upkeep aspects from a plethora if companies and organizations and have allowed them to concentrate better and develop their own specialized areas of competencyFor a business to run effectively, every cog needs to provide support. But the larger and more complex your workplace becomes, the more cogs there are to manage. It's the role of a facility manager to keep track of them all. The benefits of facilities management are easy to see throughout the business-from the balance sheet to the company culture.Overseeing workplaces gives facility managers plenty of insight into opportunities and inefficiencies. Take a look at the biggest benefits of good facilities management and how they help a workplace run at maximum efficiency.

How Facility Management Influences Organizational Performance

Author : Johnny Ch Lok
Publisher :
ISBN 13 :
Total Pages : 178 pages
Book Rating : 4.7/5 (214 download)

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Book Synopsis How Facility Management Influences Organizational Performance by : Johnny Ch Lok

Download or read book How Facility Management Influences Organizational Performance written by Johnny Ch Lok and published by . This book was released on 2021-03-13 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: McNaughton 2007 says "Facilities management provides an opportunity for businesses and large conglomerates to focus on their "core business" leaving the secondary services of security, mailing and cleaning in the hands of the facilities management experts". If implemented correctly, facilities management can benefit your company in the following ways: ⦁ Reduced risk and increased productivity⦁ Reduced operating costs by focusing on core business structures⦁ Encourages and sustains a healthy and safe corporate culture⦁ Delivers sustainable resource utilisation⦁ Optimise asset utilisation⦁How Operational and Strategic Facilities Management Can Improve service Performance?Facilities management can be divided into two sections, namely operational facilities management and strategic facilities management. Operational facilities management is the interaction within the facilities department itself (i.e the facilities manager and the various functional units such as maintenance, interior planning, architecture etc). The various functional units can be in house or outsourced. Each functional unit should be aware of current techniques and regulations within their specific area of work. The facilities manger is expected to communicate with the core business regularly to identify current facilities requirements. The facilities manager will then benchmark facilities service currently in practice within the organisation against other facilities management organisations and see where an improvement can be made (Barrett, 1998). It can be said that the primary function of facilities management is the operational side as it is the most visible. The function supports the regular needs of the core business. (Chotipanich, 2004)Strategic facilities management looks at the future. The facilities manager will interact with the core business to establish future changes that might occur to the business due to external factors such as competitors etc. The facilities manager will also identify possible developments within the facilities management arena. Interaction between strategic and operational facilities management must occur and the aim is to synergistically balance current operations with the needs of the future. (Barrett, 1998)The structure of facilities management is related to the needs, environment and circumstances of the organisation at the time. Its practice and composition are particularly important to the characteristics and contexts of the organisation. (Chotipanich, 2004)Barrett (1998) suggests that facility managers should not just select service items from the standard list at random, but provide only those services that are needed by their particular organisation. Facilities management practice is seen as adapting to its situation. Barrett (1998) also stands by the fact that facilities management practice needs to be personalised to a specific organisation. The facilities managers are involved in strategic planning i.e plans for the future as well as daily operations, particularly in relation to buildings and premises. Responsibilities and duties may vary depending on the type of corporation but the most likely responsibilities include:

Facility Management Function

Author : John Lok
Publisher :
ISBN 13 : 9789357902274
Total Pages : 0 pages
Book Rating : 4.9/5 (22 download)

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Book Synopsis Facility Management Function by : John Lok

Download or read book Facility Management Function written by John Lok and published by . This book was released on 2023-07-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays, in construction industry aspect, many businesses began to consider facility management, they believe that any properties ought need have effective facility management system in order to help their organizations any facilities can keep long time using life. The question concerns that whether facility management can bring what real benefits to any organizations, even it can influence consumers have positive consumption emotions, when they enter the shop, can they own effective facility management protection? Can facility management bring social and economic advantages? I write this book aims to hope any organization leaders can attempt to apply psychological methods to predict whether their in-house facility management service is enough or/and human resource management strategy and training course program strategies which both have relationship to influence their employees' productive efficiency and service performance in order to achieve aim to raise more satisfactory feeling to their customers. I believe that effective facility management can improve better workplace environment to influence employee individual productive efficiency raising as well as effective human resource training course program can improve employee individual service performance in order to achieve customers to feel more satisfactory service performance in consequence for the organization's service.his book concerns how to apply how behavioral economic and psychological methods to attempt to explain whether your organization can be influenced to raise your employee individual productive efficiency as well as improve service performance to achieve to let your clients feel more satisfaction by effective human resource training or/and facility management methods. My research questions include: Whether do any organizations need facility management department? What function of benefits will bring when the organization sets up one facility management department? If the organization lacked one facility management department, what the disadvantage it will bring to influence the organization's operation? Does it has relationship between raising efficiency or improving performance and facility management department?

Quality Facility Management

Author : Stormy Friday
Publisher : John Wiley & Sons
ISBN 13 : 9780471023227
Total Pages : 244 pages
Book Rating : 4.0/5 (232 download)

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Book Synopsis Quality Facility Management by : Stormy Friday

Download or read book Quality Facility Management written by Stormy Friday and published by John Wiley & Sons. This book was released on 1994-10-28 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.

Can Human Resource Strategy and Facility Management Have Direct Relationship

Author : Johnny Ch LOK
Publisher :
ISBN 13 : 9781074726300
Total Pages : 536 pages
Book Rating : 4.7/5 (263 download)

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Book Synopsis Can Human Resource Strategy and Facility Management Have Direct Relationship by : Johnny Ch LOK

Download or read book Can Human Resource Strategy and Facility Management Have Direct Relationship written by Johnny Ch LOK and published by . This book was released on 2019-06-18 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book concerns how to apply how behavioral economic and psychological methods to attempt to explain whether your organization can be influenced to raise your employee individual productive efficiency as well as improve service performance to achieve to let your clients feel more satisfaction by effective human resource training or/and facility management methods. My research questions include:1.Can efficient facility management and humsn resource strategy raise organizational performance?2.Have facility management and human resource strategy direct or indirect relationship to influence organizational development?3.Can effective human resource training or/and facility management influences your organization's employee individual productive efficiency raising and/or service performance improving?4.Can effective workplace working environment facility management influence your organization's employee individual emotion and working attitude to be changed more positive to raise productive efficiency and/or service performance?5.Can effective human resource training program improve your organization's employee individual skill level in order to raise productive efficiency and/or service performance?6.Has it relationship between effective human resource training and facility management to influence organization's employee individual productive efficient level and service performance in long term?

Facility Management and Organizational Performance Relationship

Author : Johnny Ch Lok
Publisher :
ISBN 13 :
Total Pages : 104 pages
Book Rating : 4.6/5 (5 download)

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Book Synopsis Facility Management and Organizational Performance Relationship by : Johnny Ch Lok

Download or read book Facility Management and Organizational Performance Relationship written by Johnny Ch Lok and published by . This book was released on 2020-01-18 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: In logistic industry, (FM) works at two level on the one hand, it provides a safe and efficient working environment, which is essential to influence warehouse workers whether how they perform to do their manufacturing tasks or logistic goods delivery tasks in warehouse. When they feel the warehouse is safe environment to work. They will not need to consider anywhere has risk to cause they die by accident in warehouse. Hence, they can concentrate on doing their every tasks . On the other hand, it can involve strategic issues, such as property ( warehouse workplace and management, strategy property decision and warehouse facility, e.g. manufacturing machine, facility maintenance and checking planning and maintenance planning development.However, reducing the operating expense issue will be the main aim when the logistic company feels that it has need to set up one in-house facility management department to carry on any maintenance service for its warehouses' any workplace property and manufacturing machines facilities. So, when the logistic company decides to implement one facility management department, it needs to ensure its facility management department can bring the minimum level of keeping manufacturing performance and efficiency to its warehouses' any manufacturing machines and warehouses' property to avoid to be damaged in short term, such as loss of business due to failure in service, provision of project to customer satisfaction, provision of safe environment, effective utilisation of workplace space, e.g. warehouse effectiveness and communication between the workers and the logistic managers in the warehouse workplace, due to the warehouse's space is not enough maintenance service reliability to the logistic company's warehouse, responsiveness of the warehouse's worker individual negative emotion problem, due to he/she often feels need to work in one unsafe warehouse working environment. Hence, it seems that poor or unsafe warehouse working environment can influence workers feel negative emotion to work to bring low efficiency ( inefficiency) or under productive performance in warehouse. It has relationship to influence they to bring psychological negative emotion feeling to work when the organization lacks one effective warehouse management repairing service to be provided to the warehouse's facilities and properties' maintenance needs in order to avoid ineffective measurement and misleading of performance.

How Facility Management Influences

Author : Johnny Ch Lok
Publisher :
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.7/5 (486 download)

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Book Synopsis How Facility Management Influences by : Johnny Ch Lok

Download or read book How Facility Management Influences written by Johnny Ch Lok and published by . This book was released on 2021-05-04 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁facility management benefits to service working environmentCan effective facility management improve service working environment to raise employee individual work performance? It is a concern about the quality of service to its customer question. The term" standards and goals" are often used to measure staff individual service performance whether he/she can serve to customers to let them to feel this staff's service performance or attitude is good or bad. Is the service workplace working environment facilities enough, it will influence customer service staff individual performance.For shopping center service industry case example, for this suitation, e.g. shopping center's facilities are enough or are placed to the suitable locations in order to let the shopping center's customers to feel comfortable to shopping when they enter this shopping center as well as whether the shopping center's facilities can influence the customer service staffs to serve whose shopping customers easily or difficult, due to whether the shopping center's facilities whether are adequate supplied or their locations are the best suitable positions to influence their service performance to let them to feel easier or comfortable to serve their customers in any large size shopping centers. For example, whether the lamps' lighting energy is enough to let the shoppers to feel safe to walk to visit any shops when there are many shoppers were walking to cause crowd and they feel diffuclt to walk to avoid any body contact to any one in busy time when the shopping center has no enough lights to let them to see anywhere in the shopping center's dark environment. Then it will influence customer service staffs to feel difficult to find any shopping center customers, e.g. when two shopping center customers are fighting in one location where is far away to the shopping customer service staffs and securities in the shopping center, because the shopping center is large and it has no enough light to let the customer service staffs and securities to find their frighting location to deal their fighing behavior and other shopping center's shoppers will feel very dangerous to walk their fighting location to avoid to close them. Then, it will has possible to cause death or hurt to any one of these two fighting shoppers, even other shoppers' lifes. Because the shopping center's securities and customer service staffs who need to spend much time to find their fighting location, it will delay they can bring the policemen to their fighting location when they arrive this shopping center's destination in short time in order to solve their fighting behavior to influence all shoppers' lifes in this shopping center. Hence, the shopping center whether it has enough lamps number and the lamps' light whether is enough, these lighting facilities will influence any shopping center customer service staffs and securities who can spend less time to arrive any locations to deal any urgent matters.For another suitation in shopping center, if the shopping center has no enough paying telephone service facilities to supply shoppers to phone to anyone when they feel need to phone to any in the shopping center. Then, it will lead to some shoppers decide to find where the shopping center's receiption's telephone to supply to them to phone call to anyone. If ther are ten shoppers are waiting to use the shopping center's receiption's telephone to phone call to their friend or family within one minute. Thus, it will influence the reception customer service staffs feel difficult to arrange how to distribute the only one telephone to these ten shoppers to use to phone call their friend or family when they are queuing within their one minute waiting time in the shopping center's reception.

Total Facility Management

Author : Brian Atkin
Publisher : John Wiley & Sons
ISBN 13 : 1119707943
Total Pages : 468 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Total Facility Management by : Brian Atkin

Download or read book Total Facility Management written by Brian Atkin and published by John Wiley & Sons. This book was released on 2021-03-22 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: TOTAL FACILITY MANAGEMENT A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them. The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management. Readers will benefit from the inclusion of: A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology. The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

Workplace Strategies and Facilities Management

Author : Rick Best
Publisher : Routledge
ISBN 13 : 1136348166
Total Pages : 434 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Workplace Strategies and Facilities Management by : Rick Best

Download or read book Workplace Strategies and Facilities Management written by Rick Best and published by Routledge. This book was released on 2007-08-22 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides comprehensive coverage of issues that facility managers in the property industry need to understand and apply in the pursuit of value for money over the life span of built facilities. The authors introduce the fast-growing discipline of facility management, examine the core competencies that facility managers should possess and study different contemporary drivers of change. The book emphasises the need to consider facilities management issues at the pre-design stage of the construction process, rather than only when the building is completed, in order to maximise value for money.

How Facilities Impacts Efficient Performance

Author : Johnny Ch Lok
Publisher :
ISBN 13 : 9781655874000
Total Pages : 492 pages
Book Rating : 4.8/5 (74 download)

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Book Synopsis How Facilities Impacts Efficient Performance by : Johnny Ch Lok

Download or read book How Facilities Impacts Efficient Performance written by Johnny Ch Lok and published by . This book was released on 2020-01-05 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: Facility management can reducemaintenance service expenditureFacility management provides a variety of non core operations and maintenance services to support any organizations' operation. For logistic organization example, it is possible to provide effective maintenance service to warehouse in order to reduce warehouse facilities to be damaged to bring to spend to buy any new equipment facilities expenditure. So, when the logistic company's warehouse facilities can be maintenance to be the best quality. Then, they can be used these warehouses' machines facilities again. Their performance can assist workers to manufacture any products to keep the most efficiently an raising the best production performance in whole manufacturing process. Then, this logistic company's facility management department can bring to avoid purchase any new machine facilities expenditure spending. One to these warehouses' production machine facilities are kept in the best production performance environment even in long term production need.The logistic industry's facility management department can create cost savings and efficiency of the warehouse's workplaces. It's machines facilities ( production machines) are dealt with the maintenance management of the physical assets maintenance service. FM ( facilities management) has been being applied to industrial facilities in logistic and warehouse industry long term as well as maintenance plays a significant role to ensure the full service and the warehousing system, including both building components and equipment in warehouse. Maintenance service is needed to bring a certain level of availability and reliability of a warehouse facilities system and its components and its ability perform to a standard level of quality. So, it seems that logistic industry's warehouse asset cost reducing. It depends on whether it has one facility management department to provide maintenance service to itself warehouse workplace's production machine facilities and warehouse building itself in order to let workers t feel the manufacturing machines can bring good manufacturing performance to assist them to produce any products in one safe warehouse workplace environment. Hence, the performance measurement of warehouse maintenance issue will be valued to be consider to every warehouse manager and facility manager in logistic industry.In logistic industry, (FM) works at two level on the one hand, it provides a safe and efficient working environment, which is essential to influence warehouse workers whether how they perform to do their manufacturing tasks or logistic goods delivery tasks in warehouse. When they feel the warehouse is safe environment to work. They will not need to consider anywhere has risk to cause they die by accident in warehouse. Hence, they can concentrate on doing their every tasks . On the other hand, it can involve strategic issues, such as property ( warehouse workplace and management, strategy property decision and warehouse facility, e.g. manufacturing machine, facility maintenance and checking planning and maintenance planning development.

Human Resource Strategy and Facility Management Cooperation Raises

Author : Johnny Ch LOK
Publisher :
ISBN 13 : 9781077611603
Total Pages : 536 pages
Book Rating : 4.6/5 (116 download)

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Book Synopsis Human Resource Strategy and Facility Management Cooperation Raises by : Johnny Ch LOK

Download or read book Human Resource Strategy and Facility Management Cooperation Raises written by Johnny Ch LOK and published by . This book was released on 2019-07-02 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book concerns how to apply how behavioral economic and psychological methods to attempt to explain whether your organization can be influenced to raise your employee individual productive efficiency as well as improve service performance to achieve to let your clients feel more satisfaction by effective human resource training or/and facility management methods. My research questions include:1.Can efficient facility management and humsn resource strategy raise organizational performance?2.Have facility management and human resource strategy direct or indirect relationship to influence organizational development?3.Can effective human resource training or/and facility management influences your organization's employee individual productive efficiency raising and/or service performance improving?4.Can effective workplace working environment facility management influence your organization's employee individual emotion and working attitude to be changed more positive to raise productive efficiency and/or service performance?5.Can effective human resource training program improve your organization's employee individual skill level in order to raise productive efficiency and/or service performance?6.Has it relationship between effective human resource training and facility management to influence organization's employee individual productive efficient level and service performance in long term? I shall apply psychological method to attempt to recommend whether it is the right time to your organization ought need to find methods to raise your organization's human resource trai8ning course(s) quality and/or improve your organization's facility management in-house service quality to let your employees feel more comfortable to work in your organization's any working environment in order to achieve the raising productive efficiency and/or improving service performance consequence in possible.

Working Environment Facility and Performance Relationship

Author : Johnny Ch Lok
Publisher :
ISBN 13 :
Total Pages : 160 pages
Book Rating : 4.6/5 (31 download)

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Book Synopsis Working Environment Facility and Performance Relationship by : Johnny Ch Lok

Download or read book Working Environment Facility and Performance Relationship written by Johnny Ch Lok and published by . This book was released on 2020-03-24 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁The relationship between facility management and raising employee individual productive performance efficiencyThere are one considering question to any business leaders: Does organization need to set up facility management to assist them to raise themselves employee individual productive performance efficiency in order to satisfy client attitude to their performance needs as well as their managers' work efficient needs? It is one very important question to be worth to any organizations' considerations. Because if the organization's human resource department can not achieve it's aim to raise employee individual efficient aim or raise product number productive aim or improve service performance aim to let their customers or managers to earn positive emotion feedback. Then, it seems that the organization's human resource department can not bring valued attribution to let its organization to earn long term economic or non-economic positive benefits from its overall employees' performance in its organizations. So, it means that it doe not need to set up one human resource department to assist the ineffective organization's human resource department. It is one non-essential effective department to the ineffective organization, even it is wasting time and management's nervous and effort and resource to develop its internal human resource department to be grown up. Thus, it also brings this question: Does it essential to set up one human resource department in any small, medium, large organizations? I shall give some useful cases and assumptions to describe whether what factors will have possible to influence employee individual efficiency or productive performance to any organizations when they have one human resource department or have no one human resource department in their organizations. Firstly, I assume the organization's one facility management department can bring some related human resource issue related benefits or causes any one of below factors as well as the organization's human resource department can cause any one of these factors to bring any one below of human resource issue related benefits to the organization when the organization had set up one in house human resource department in its organization. Then, any one of these factors can bring benefits, such as the raising productive efficiency or the improving service performance or the raising productive number etc. different human resource related benefits to the organization.Jean, W (et al.) (pp64-65,2004) stated one case study, it concerns both organizations of Quarriers and Richmond fellowship Scotland ( RFS), they have grown rapidly and diversified since the mid-1990s. For example, they are increasingly delivering services, such as support for people with learning disabilities within individual's communities rather than in large scale residential projects, key informants in both organizations felt that the organizations were now at a critical point in their organizational life cycles. However, they indicated these both organizations were encountering challenges: retaining their cutting edge innovation, when controlling the level of bureaucracy that accompanies growth. At the time of this research RFS employed around seven hundred 700 staff and Quarriers nearly one thousand 1,000. Both organizations have well -developed HRD strategies and practices, ( including supervision), are recognized as investors in people and providing training for managers as developers. They also aspire to be learning organizations. It seems that both organizations therefore provided appropriate working environments to explore the development behaviors of line managers.

A Handbook of Management Theories and Models for Office Environments and Services

Author : Rianne Appel-Meulenbroek
Publisher : Routledge
ISBN 13 : 1000434206
Total Pages : 292 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis A Handbook of Management Theories and Models for Office Environments and Services by : Rianne Appel-Meulenbroek

Download or read book A Handbook of Management Theories and Models for Office Environments and Services written by Rianne Appel-Meulenbroek and published by Routledge. This book was released on 2021-08-02 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although workplace design and management are gaining more and more attention from modern organizations, workplace research is still very fragmented and spread across multiple disciplines in academia. There are several books on the market related to workplaces, facility management (FM), and corporate real estate management (CREM) disciplines, but few open up a theoretical and practical discussion across multiple theories from different disciplines. Therefore, workplace researchers are not aware of all the angles from which workplace management and effects of workplace design on employees has been or could be studied. A lot of knowledge is lost between disciplines, and sadly, many insights do not reach workplace managers in practice. Therefore, this new book series is started by associate professor Rianne Appel-Meulenbroek (Eindhoven University of Technology, the Netherlands) and postdoc researcher Vitalija Danivska (Aalto University, Finland) as editors, published by Routledge. It is titled ‘Transdisciplinary Workplace Research and Management’ because it bundles important research insights from different disciplinary fields and shows its relevance for both academic workplace research and workplace management in practice. The books will address the complexity of the transdisciplinary angle necessary to solve ongoing workplace-related issues in practice, such as knowledge worker productivity, office use, and more strategic management. In addition, the editors work towards further collaboration and integration of the necessary disciplines for further development of the workplace field in research and in practice. This book series is relevant for workplace experts both in academia and industry. This second book in the series focuses on the role of workplace management in the organization and the tasks that workplace management needs to consider. The 18 theories that are presented in this book and applied to workplace research discuss management aspects from the organization’s perspective or dive deeper into issues related to people and/or building management. They all emphasize that workplace management is a complex matter that requires more strategic attention in order to add value for various stakeholders. The final chapter of the book describes a first step towards integrating the presented theories into an interdisciplinary framework for developing a grand workplace management theory.

Facility Management

Author : Edmond P. Rondeau
Publisher : John Wiley & Sons
ISBN 13 : 111946112X
Total Pages : 648 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Facility Management by : Edmond P. Rondeau

Download or read book Facility Management written by Edmond P. Rondeau and published by John Wiley & Sons. This book was released on 2017-07-27 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the moment it was first published, Facility Management became the ultimate reference for facility and design professionals who want to create a productive workplace that corresponds to the short- and long-term goals of their corporation. This Second Edition provides complete, fully up-to-date information and guidance on the evolving facility management profession that will help facility professionals and their service providers meet and exceed these goals.

Researching Facility Management How Influences Consumer Behavior

Author : John Lok
Publisher :
ISBN 13 :
Total Pages : 52 pages
Book Rating : 4.8/5 (87 download)

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Book Synopsis Researching Facility Management How Influences Consumer Behavior by : John Lok

Download or read book Researching Facility Management How Influences Consumer Behavior written by John Lok and published by . This book was released on 2022-05-23 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book indicates whether organization's facility management in-house department or outsourced department can achieve to improve its office or warehouse working environment to be more comfortable to let employees to feel in order to influence their productive efficiencies to be raised or improving their service performance to bring customers' more satisfactory feeling. I write this book aims to hope any organization leaders can attempt to apply psychological methods to predict whether their in-house facility management service is enough or/and human resource management strategy and training course program strategies which both have relationship to influence their employees' productive efficiency and service performance in order to achieve aim to raise more satisfactory feeling to their customers. I believe that effective facility management can improve better workplace environment to influence employee individual productive efficiency raising as well as effective human resource training course program can improve employee individual service performance in order to achieve customers to feel more satisfactory service performance in consequence for the organization's service.

Organization Facility How Influences

Author : Johnny Ch LOK
Publisher :
ISBN 13 :
Total Pages : 295 pages
Book Rating : 4.4/5 (546 download)

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Book Synopsis Organization Facility How Influences by : Johnny Ch LOK

Download or read book Organization Facility How Influences written by Johnny Ch LOK and published by . This book was released on 2021-08-11 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁ facility management benefits to service working environment Can effective facility management improve service working environment to raise employee individual work performance? It is a concern about the quality of service to its customer question. The term" standards and goals" are often used to measure staff individual service performance whether he/she can serve to customers to let them to feel this staff's service performance or attitude is good or bad. Is the service workplace working environment facilities enough, it will influence customer service staff individual performance. For shopping center service industry case example, for this situtation, e.g. shopping center's facilities are enough or are placed to the suitable locations in order to let the shopping center's customers to feel comfortable to shopping when they enter this shopping center as well as whether the shopping center's facilities can influence the customer service staffs to serve whose shopping customers easily or difficult, due to whether the shopping center's facilities whether are adequate supplied or their locations are the best suitable positions to influence their service performance to let them to feel easier or comfortable to serve their customers in any large size shopping centers. For example, whether the lamps' lighting energy is enough to let the shoppers to feel safe to walk to visit any shops when there are many shoppers were walking to cause crowd and they feel difficult to walk to avoid any body contact to any one in busy time when the shopping center has no enough lights to let them to see anywhere in the shopping center's dark environment. Then it will influence customer service staffs to feel difficult to find any shopping center customers, e.g. when two shopping center customers are fighting in one location where is far away to the shopping customer service staffs and securities in the shopping center, because the shopping center is large and it has no enough light to let the customer service staffs and securities to find their frighting location to deal their fighting behavior and other shopping center's shoppers will feel very dangerous to walk their fighting location to avoid to close them. Then, it will has possible to cause death or hurt to any one of these two fighting shoppers ,even other shoppers' life. Because the shopping center's securities and customer service staffs who need to spend much time to find their fighting location, it will delay they can bring the policemen to their fighting location when they arrive this shopping center's destination in short time in order to solve their fighting behavior to influence all shoppers' life in this shopping center. Hence, the shopping center whether it has enough lamps number and the lamps' light whether is enough, these lighting facilities will influence any shopping center customer service staffs and securities who can spend less time to arrive any locations to deal any urgent matters.