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Author : Donna Fluss
Publisher : Amacom Books
ISBN 13 : 9780814472569
Total Pages : 256 pages
Book Rating : 4.4/5 (725 download)
Download or read book The Real-time Contact Center written by Donna Fluss and published by Amacom Books. This book was released on 2005 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: New technology and best practices to turn your contact center into a revenue generator.
Author : Brad Cleveland
Publisher : ICMI Inc.
ISBN 13 : 9780965909303
Total Pages : 312 pages
Book Rating : 4.9/5 (93 download)
Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Inc.. This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Author : Real Bergevin
Publisher : John Wiley & Sons
ISBN 13 : 0470677430
Total Pages : 391 pages
Book Rating : 4.4/5 (76 download)
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Author : Réal Bergevin
Publisher : For Dummies
ISBN 13 : 9780470835494
Total Pages : 0 pages
Book Rating : 4.8/5 (354 download)
Download or read book Call Centers For Dummies written by Réal Bergevin and published by For Dummies. This book was released on 2005-06-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.
Author : S. Pankaj
Publisher : APH Publishing
ISBN 13 : 9788176488426
Total Pages : 300 pages
Book Rating : 4.4/5 (884 download)
Download or read book Call Centre written by S. Pankaj and published by APH Publishing. This book was released on 2005 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centers today have emerged as not only a biggest employer but also as adynamic industry. Everyday thousands of people become part of this growingfraternity. This book helps in unveiling the hidden secrets of thisindustry from a practical perspective. It tries to cover the latesttrends, happenings and the changes happening in this industry.
Author : IEEE Computer Society. Technical Committee on Real-Time Systems
Publisher : Institute of Electrical & Electronics Engineers(IEEE)
ISBN 13 :
Total Pages : 188 pages
Book Rating : 4.:/5 (321 download)
Download or read book Proceedings of the IEEE Workshop on Real-Time Applications, Washington, DC, July 21-22, 1994 written by IEEE Computer Society. Technical Committee on Real-Time Systems and published by Institute of Electrical & Electronics Engineers(IEEE). This book was released on 1994 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Rick DeLisi
Publisher : John Wiley & Sons
ISBN 13 : 1119841909
Total Pages : 262 pages
Book Rating : 4.1/5 (198 download)
Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Author : United States. Congress. Senate. Committee on Appropriations. Subcommittee on the Department of the Treasury, U.S. Postal Service, and General Government Appropriations
Publisher :
ISBN 13 :
Total Pages : 1320 pages
Book Rating : 4.F/5 ( download)
Download or read book Treasury, Postal Service, and General Government Appropriations for Fiscal Year 1986 written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on the Department of the Treasury, U.S. Postal Service, and General Government Appropriations and published by . This book was released on 1985 with total page 1320 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ger Koole
Publisher : Lulu.com
ISBN 13 : 9082017903
Total Pages : 159 pages
Book Rating : 4.0/5 (82 download)
Download or read book Call Center Optimization written by Ger Koole and published by Lulu.com. This book was released on 2013 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Author :
Publisher :
ISBN 13 :
Total Pages : 742 pages
Book Rating : 4.E/5 ( download)
Download or read book The Directory of Online Banking & Financial Services written by and published by . This book was released on 2000 with total page 742 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerry Barber
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780965909365
Total Pages : 103 pages
Book Rating : 4.9/5 (93 download)
Download or read book Call Center Forecasting and Scheduling written by Gerry Barber and published by ICMI Press (International Customer Management Institute). This book was released on 2000 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. - Amazon
Author :
Publisher :
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.:/5 (318 download)
Download or read book Real-Time Systems Symposium written by and published by . This book was released on 1986 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 860 pages
Book Rating : 4.:/5 (334 download)
Download or read book Australian Official Journal of Trade Marks written by and published by . This book was released on 2003-12-04 with total page 860 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : IEEE Engineering in Medicine and Biology Society. Annual Conference
Publisher :
ISBN 13 :
Total Pages : 746 pages
Book Rating : 4.3/5 (91 download)
Download or read book Proceedings of the Annual International Conference of the IEEE Engineering in Medicine and Biology Society written by IEEE Engineering in Medicine and Biology Society. Annual Conference and published by . This book was released on 1994 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 318 pages
Book Rating : 4.F/5 ( download)
Download or read book 5th World Telecommunication Forum, Geneva 19-22 October 1987 : Speakers' Papers written by and published by . This book was released on 1987 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 796 pages
Book Rating : 4.:/5 (319 download)
Download or read book Wood Based Panels International written by and published by . This book was released on 2005 with total page 796 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Uwe Erb
Publisher : Wiley-Interscience
ISBN 13 :
Total Pages : 2136 pages
Book Rating : 4.3/5 (91 download)
Download or read book Scientific and Technical Acronyms, Symbols, and Abbreviations written by Uwe Erb and published by Wiley-Interscience. This book was released on 2001-03-12 with total page 2136 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 200,000 entries in over eighty different fields, Scientific and Technical Acronyms, Symbols, and Abbreviations is the most comprehensive reference of its type, covering more scientific and technical disciplines than any other available book. This invaluable resource will help scientists, engineers, and researchers understand and utilize current terminology in almost any field-from aeronautics to zoology. All accepted abbreviations, acronyms, and symbols are included, from the most obscure to the most common, as well as an appendix that provides important lists of units, systems of units, conversion factors, and prefixes. Science writers, journalists, translators, interpreters-anyone working in or around the sciences-will find this a helpful, easy-to-use guide to difficult technical jargon. Entries are listed in alphabetical order and are defined according to the field in which they are currently in use. Multiple definitions are listed for abbreviations and acronyms that may be in use in more than one field. For instance, the entry for the abbreviation "cb" would show several meanings: "CB" for Canada Balsam, "Cb" for cerebellum, and "c-B" for crystalline boron, among others. Entries for terms in languages other than English are included, as well as abbreviations for all known scientific and technical journals. Simple, comprehensive, and up-to-date, Scientific and Technical Acronyms, Symbols, and Abbreviations is a complete and vital reference for professionals in almost any scientific or technical discipline.
