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The Professional Telemarketers Handbook
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Book Synopsis The Professional Telemarketers Handbook by : Elwyn Coventry
Download or read book The Professional Telemarketers Handbook written by Elwyn Coventry and published by Topsy Publishing. This book was released on 2018-04-03 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.
Book Synopsis Telemarketer's Handbook by : Darlene Maciuba-Koppel
Download or read book Telemarketer's Handbook written by Darlene Maciuba-Koppel and published by . This book was released on 1993 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Telemarketers Handbook by : Greg Boudonck
Download or read book The Telemarketers Handbook written by Greg Boudonck and published by Createspace Independent Pub. This book was released on 2014-09-26 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a former telemarketer and telemarketing manager, Greg shares some expertise on telemarketing. This book can be used by anyone in business who uses the phone to negotiate.
Book Synopsis Telemarketer's Handbook by : Darlene MacIuba-Koppel
Download or read book Telemarketer's Handbook written by Darlene MacIuba-Koppel and published by Borgo Press. This book was released on 1994-10-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telemarketing Basics by : Julie Freestone
Download or read book Telemarketing Basics written by Julie Freestone and published by Los Altos, Calif. : Crisp Publications. This book was released on 1989 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Geared toward today's telemarketing professional, this book outlines a ten-step process to increase your sales success.
Book Synopsis The DialAmerica Teleservices Handbook by : Robert Doscher
Download or read book The DialAmerica Teleservices Handbook written by Robert Doscher and published by McGraw-Hill Companies. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for The DialAmerica' Teleservices Handbook "Rich and Bob have done an outstanding job of presenting the DialAmerica approach to successful telemarketing. We are very proud to have the DialAmerica name associated with this book and plan to recommend it to all of our employees, clients, and friends in the business." -- Arthur Conway, President DialAmerica Marketing, Inc. "At last, a complete guidebook to getting the most out of the powerful telephone medium. Doscher and Simms present detailed practical guidance on planning and execution, as well as a very valuable chapter on how telemarketing will change over the next decade. I recommend this book to marketers everywhere." -- Ruth P. Stevens, Adjunct Professor, Direct Marketing, NYU Chair, Business-to-Business Council, Direct Marketing Association ""The DialAmerica Teleservices Handbook" is your checklist to make sure everything is working at peak efficiency and to improve what you've got. . . . This is a book I will keep in my personal library and will refer to again and again. Thank you, Richard Simms and Bob Doscher, for creating it!" -- From the Foreword by Denny Hatch, former editor of "Target Marketing" and author of "2,239 Tested Secrets for Direct Marketing Success" Ready to increase sales, get closer to your customers, upsell and cross-sell with greater ease than ever before? "The DialAmerica Teleservices Handbook" walks you through the design and execution of a successful telemarketing campaign, from writing the script to fulfilling the order. You'll find the answers to questions such as: How do I make the campaign a positive experience for my customers? What if my house lists don't have phone numbers? Should I hire anagency and/or a consultant? What kind of technology do I need for telemarketing? How do I handle credit and collection? Can I incorporate market surveys into my efforts? How do I generate qualified leads? Learn the secrets of one of the nation's largest telephone marketing organizationsand make your telemarketing campaign a ringing success!
Book Synopsis The Telemarketing Handbook by : P. Marks
Download or read book The Telemarketing Handbook written by P. Marks and published by Random House Business. This book was released on 1989 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Professional Tele-Marketing Skills-The Master Guide to Selling on Phone by : GERARD ASSEY
Download or read book Professional Tele-Marketing Skills-The Master Guide to Selling on Phone written by GERARD ASSEY and published by Gerard Assey. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!
Book Synopsis Telemarketing for Business by : Eugene B. Kordahl
Download or read book Telemarketing for Business written by Eugene B. Kordahl and published by Prentice Hall. This book was released on 1984 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are interested in planning and implementing a telephone mareting and telephone sales program, this book will show you how to do it. Every aspect from prospecting to program evaluation is covered. Also included are case studies of companies that have established telemarketing programs.
Book Synopsis Successful Telemarketing by : Kathy Sisk
Download or read book Successful Telemarketing written by Kathy Sisk and published by McGraw-Hill Companies. This book was released on 1995 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Complete Handbook of All-purpose Telemarketing Scripts by : Barry Z. Masser
Download or read book Complete Handbook of All-purpose Telemarketing Scripts written by Barry Z. Masser and published by Prentice Hall. This book was released on 1990 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here are over 200 ready-to-use telemarketing scripts that can increase your effectiveness in every area of selling by phone. Included are openers that immediately grab a prospect's interest and identify specific needs, as well as scores of compelling product descriptions and special inducements you can use to quickly close almost every sale.
Book Synopsis Telemarketing Cold Calling and Appointmnt by : Pauline Rowson
Download or read book Telemarketing Cold Calling and Appointmnt written by Pauline Rowson and published by . This book was released on 2007-09 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telemarketing if done professionally can help to stimulate sales, and build rapport with customers. If done incorrectly you can lose business. This guide shows: how to get through to the decision maker; how to promote the benefits of services and products over the telephone; how to plan and structure calls for maximum results; and more.
Book Synopsis Telemarketing in Action by : Michael Stevens
Download or read book Telemarketing in Action written by Michael Stevens and published by McGraw-Hill Companies. This book was released on 1995-01-01 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Easy Step by Step Guide to Telemarketing, Cold Calling, Appointment Making by : Pauline Rowson
Download or read book Easy Step by Step Guide to Telemarketing, Cold Calling, Appointment Making written by Pauline Rowson and published by . This book was released on 1999 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many businesses have recognized the potential of telemarketing yet many still lose millions of pounds worth of businesses every year by mishandling calls. This guide shows the reader in simple, easy-to-follow stages, how to harness the power of the telephone and use it to win more business. The book features information on: how to set up and plan telemarketing campaigns; how to get through to the right person; how to open the telephone conversation and structure a call; how to build a rapport and increase chances of success; how to reduce objections and handle those that are received; and how to close the call and secure an objective.
Book Synopsis Telemarketer's Handbook by : Darlene Maciuba-Koppel
Download or read book Telemarketer's Handbook written by Darlene Maciuba-Koppel and published by Sterling Publishing (NY). This book was released on 1992 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handbook of Telemarketing by : Michael Stevens
Download or read book Handbook of Telemarketing written by Michael Stevens and published by . This book was released on 1991-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Handbook of Telemarketing by : Michael Stevens
Download or read book The Handbook of Telemarketing written by Michael Stevens and published by . This book was released on 1991 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt:
