The Power Of Strategic Listening

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The Power of Strategic Listening

Author : Laurie Lewis
Publisher : Rowman & Littlefield
ISBN 13 : 1538121328
Total Pages : 183 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis The Power of Strategic Listening by : Laurie Lewis

Download or read book The Power of Strategic Listening written by Laurie Lewis and published by Rowman & Littlefield. This book was released on 2019-10-16 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

Strategic Listening

Author : Mats Heide
Publisher : CRC Press
ISBN 13 : 1000997243
Total Pages : 130 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Strategic Listening by : Mats Heide

Download or read book Strategic Listening written by Mats Heide and published by CRC Press. This book was released on 2023-11-29 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization’s strategic listening?

Rhetorical Listening

Author : Krista Ratcliffe
Publisher : SIU Press
ISBN 13 : 9780809326693
Total Pages : 252 pages
Book Rating : 4.3/5 (266 download)

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Book Synopsis Rhetorical Listening by : Krista Ratcliffe

Download or read book Rhetorical Listening written by Krista Ratcliffe and published by SIU Press. This book was released on 2005 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long-ignored within rhetoric and composition studies, listening has returned to the disciplinary radar. Rhetorical Listening: Identification, Gender, Whiteness argues that rhetorical listening facilitates conscious identifications needed for cross-cultural communication.

Organizational Listening for Strategic Communication

Author : Katie R. Place
Publisher : Taylor & Francis
ISBN 13 : 1000890651
Total Pages : 323 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Organizational Listening for Strategic Communication by : Katie R. Place

Download or read book Organizational Listening for Strategic Communication written by Katie R. Place and published by Taylor & Francis. This book was released on 2023-06-19 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Embracing listening as a useful tool for strengthening organization-publics and organization-employee relationships, this book offers theoretical and practical insights for listening across myriad strategic communication contexts. Chapters authored by a diverse global collective of communication scholars and professionals present original research and case examples of listening for strategic communication in corporate, government, and nonprofit environments. They explore topics such as utilizing artificial intelligence and social media; activism, social justice, and ethics; and fostering diversity, equity, and inclusion within and outside organizations. Each chapter concludes with recommendations for strategic communication practice. This book will be of interest to researchers and advanced students in public relations and strategic communication, organizational communication, and listening.

The Listening Leader

Author : Shane Safir
Publisher : John Wiley & Sons
ISBN 13 : 1119186358
Total Pages : 368 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis The Listening Leader by : Shane Safir

Download or read book The Listening Leader written by Shane Safir and published by John Wiley & Sons. This book was released on 2017-03-17 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: LISTENING . . . THE KEY TO BECOMING A TRANSFORMATIVE SCHOOL LEADER The Listening Leader is a practical guide that will inspire school, district, and teacher leaders to make substantive change and increase equitable student outcomes. Rooted in the values of equity, relationships, and listening, this luminous book helps reimagine what is possible in education today. Drawing from more than twenty years of experience in public schools, Shane Safir incorporates hands-on strategies and powerful stories to show us how to leverage one of the most vital tools of leadership: listening. As a Listening Leader you'll feel more confident in these core competencies: Cultivating relationships with stakeholders Addressing equity challenges in your organization Gathering student, staff, and parent perspectives as rich data on improvement Fostering a thriving culture of collaboration and innovation The Listening Leader offers a much-needed leadership model to transform every facet of school life, and most importantly, to shape our schools into equitable places of learning. As Michael Fullan writes in the Foreword, "Read it, act on it, and reap the benefits for all." "This book is a 'must have' for any leader trying to move the needle on equity. Drawing from her lived experience as a principal and leadership coach, Safir offers stories that give insight and practical strategies that get results. It's one you'll keep coming back to." —Zaretta Hammond, author of Culturally Responsive Teaching and the Brain " The Listening Leader immediately changed the way I interact with students, teachers, families and community members." —Tamara Friedman, assistant principal, Berkeley High School "Shane Safir has written a brilliant book. As engaging as it is informative and as revelatory as it is relevant. It is a must-read for school leaders and those who aspire to lead." —Chris Emdin, associate professor of science education, Teachers College, Columbia University; author of For White Folks Who Teach In the Hood and the Rest of Ya'll too

Strategic Listening for School Leaders

Author : Jeannine S. Tate
Publisher : Corwin Press
ISBN 13 : 1483363546
Total Pages : 137 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis Strategic Listening for School Leaders by : Jeannine S. Tate

Download or read book Strategic Listening for School Leaders written by Jeannine S. Tate and published by Corwin Press. This book was released on 2005-05-11 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practitioner friendly book concentrates on the importance of strategic listening as a critical interpersonal skill for school leaders in guiding their organizations.

The Art of Strategic Listening

Author : Robert I. Berkman
Publisher : Paramount Market Publishing
ISBN 13 : 9780978660277
Total Pages : 276 pages
Book Rating : 4.6/5 (62 download)

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Book Synopsis The Art of Strategic Listening by : Robert I. Berkman

Download or read book The Art of Strategic Listening written by Robert I. Berkman and published by Paramount Market Publishing. This book was released on 2008 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media is the catch-all name for blogs, Web forums, YouTube, MySpace, FaceBook and the other internet-based sites where consumers converse and share content. All of this unsolicited and authentic discussion and opinion can be a great source of marketplace insight for companies.From paying close attention to consumer discussions on blogs and other social media, you can discover what new products or product features consumers would like to see, and stay alert to emerging trends in your industry that could create new opportunities for your company.Robert Berkman, an experienced information specialist with several books to his credit, gives detailed directions for specialized blog searches, setting up RSS feeds, and tracking buzz. He also provides detailed information about vendors who supply blog monitoring services and discusses the pros and cons of using vendors or doing it yourself.For marketers, public relations firms, strategic business analysts, and corporate planners, this book gives you everything you need to know to begin finding market intelligence in social media. You will learn to look for trends, distinguish a trend from a fad, and determine the credibility of the information you uncover.Moreover, Berkman provides you with tips on organizing all the information you find to help you sift through it, locate just the valuable and relevant content, and reduce information overload.

Listening, Community Engagement, and Peacebuilding

Author : Graham D. Bodie
Publisher : Taylor & Francis
ISBN 13 : 1000889408
Total Pages : 182 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Listening, Community Engagement, and Peacebuilding by : Graham D. Bodie

Download or read book Listening, Community Engagement, and Peacebuilding written by Graham D. Bodie and published by Taylor & Francis. This book was released on 2023-06-01 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the role of listening in community engagement and peacebuilding efforts, bridging academic research in communication and practical applications for individual and social change. For all their differences, community engagement and peacebuilding efforts share much in common: the need to establish and agree on achievable and measurable goals, the importance of trust, and the need for conflict management, to name but a few. This book presents listening – considered as a multi-disciplinary concept related to but distinct from civility, civic participation, and other social processes – as a primary mechanism for accomplishing these tasks. Individual chapters explore these themes in an array of international contexts, examining topics such as conflict resolution, restorative justice, environmental justice, migrants and refugees, and trauma-informed peacebuilding. The book includes contemporary literature reviews and theoretical insights covering the role of listening as related to individual, social, and governmental efforts to better engage communities and build, maintain, or establish peace in an increasingly divided world. This collection provides invaluable insight to researchers, students, educators, and practitioners in intercultural and international communication, conflict management, peacebuilding, community engagement, and international studies.

If You Want to Lead, Not Just Manage

Author : Dennis R. Dunklee
Publisher : Corwin Press
ISBN 13 : 9780761976479
Total Pages : 170 pages
Book Rating : 4.9/5 (764 download)

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Book Synopsis If You Want to Lead, Not Just Manage by : Dennis R. Dunklee

Download or read book If You Want to Lead, Not Just Manage written by Dennis R. Dunklee and published by Corwin Press. This book was released on 2000-03-13 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: PLEASE UPDATE SAGE UK AND SAGE INDIA ADDRESSES ON IMPRINT PAGE.

Public Relations and the Power of Creativity

Author : Sarah Bowman
Publisher : Emerald Group Publishing
ISBN 13 : 1787692914
Total Pages : 256 pages
Book Rating : 4.7/5 (876 download)

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Book Synopsis Public Relations and the Power of Creativity by : Sarah Bowman

Download or read book Public Relations and the Power of Creativity written by Sarah Bowman and published by Emerald Group Publishing. This book was released on 2018-10-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume demonstrates a range of possibilities for creative thinking about public relations management and collaboration in different settings and with different purposes. The chapters hint at opportunities, point towards innovation, and challenge our thinking about the power of creativity.

See No Stranger

Author : Valarie Kaur
Publisher : One World
ISBN 13 : 0525509097
Total Pages : 418 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis See No Stranger by : Valarie Kaur

Download or read book See No Stranger written by Valarie Kaur and published by One World. This book was released on 2020-06-16 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: An urgent manifesto and a dramatic memoir of awakening, this is the story of revolutionary love. Finalist for the Dayton Literary Peace Prize • “In a world stricken with fear and turmoil, Valarie Kaur shows us how to summon our deepest wisdom.”—Elizabeth Gilbert, author of Eat Pray Love How do we love in a time of rage? How do we fix a broken world while not breaking ourselves? Valarie Kaur—renowned Sikh activist, filmmaker, and civil rights lawyer—describes revolutionary love as the call of our time, a radical, joyful practice that extends in three directions: to others, to our opponents, and to ourselves. It enjoins us to see no stranger but instead look at others and say: You are part of me I do not yet know. Starting from that place of wonder, the world begins to change: It is a practice that can transform a relationship, a community, a culture, even a nation. Kaur takes readers through her own riveting journey—as a brown girl growing up in California farmland finding her place in the world; as a young adult galvanized by the murders of Sikhs after 9/11; as a law student fighting injustices in American prisons and on Guantánamo Bay; as an activist working with communities recovering from xenophobic attacks; and as a woman trying to heal from her own experiences with police violence and sexual assault. Drawing from the wisdom of sages, scientists, and activists, Kaur reclaims love as an active, public, and revolutionary force that creates new possibilities for ourselves, our communities, and our world. See No Stranger helps us imagine new ways of being with each other—and with ourselves—so that together we can begin to build the world we want to see.

Why Should the Boss Listen to You?

Author : James E. Lukaszewski
Publisher : John Wiley & Sons
ISBN 13 : 1118041127
Total Pages : 244 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Why Should the Boss Listen to You? by : James E. Lukaszewski

Download or read book Why Should the Boss Listen to You? written by James E. Lukaszewski and published by John Wiley & Sons. This book was released on 2010-12-03 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book about gaining influence and becoming a key trusted advisor. It is for everyone who advises leaders and senior managers (accounting, finance, human resources, IT, law, marketing, public relations, security, and strategic planning) and for outside consultants in these functional staff areas. It’s also for operations people yearning to finally be heard and heeded by their boss.

The Routledge Handbook of Nonprofit Communication

Author : Gisela Gonçalves
Publisher : Taylor & Francis
ISBN 13 : 1000689115
Total Pages : 497 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis The Routledge Handbook of Nonprofit Communication by : Gisela Gonçalves

Download or read book The Routledge Handbook of Nonprofit Communication written by Gisela Gonçalves and published by Taylor & Francis. This book was released on 2022-10-12 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook brings together multidisciplinary and internationally diverse contributors to provide an overview of theory, research, and practice in the nonprofit and nongovernmental organization (NGO) communication field. It is structured in four main parts: the first introduces metatheoretical and multidisciplinary approaches to the nonprofit sector; the second offers distinctive structural approaches to communication and their models of reputation, marketing, and communication management; the third focuses on nonprofit organizations’ strategic communications, strategies, and discourses; and the fourth assembles campaigns and case studies of different areas of practice, causes, and geographies. The handbook is essential reading for scholars, educators, and advanced students in nonprofit and NGO communication within public relations and strategic communication, organizational communication, sociology, management, economics, marketing, and political science, as well as a useful reference for leaders and communication professionals in the nonprofit sector.

Sales Thoughts: Selling at the Next Level

Author : Phil Bush and Brett Boston
Publisher : Lulu.com
ISBN 13 : 1312499850
Total Pages : 158 pages
Book Rating : 4.3/5 (124 download)

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Book Synopsis Sales Thoughts: Selling at the Next Level by : Phil Bush and Brett Boston

Download or read book Sales Thoughts: Selling at the Next Level written by Phil Bush and Brett Boston and published by Lulu.com. This book was released on 2014-09-16 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our goal in this book is to dramatically lift your sales game. Two reliable studies (Harvard and Gallup), found that 4% of the sales people in the U.S. sell 94% of the goods and services. Other, less dire studies indicate that 15% of all sales people are doing 70% of the selling. Either way you look at it, most sales people are not as good as you are. And there is one major reason.... Lack of planning! This book tells you how and what to plan. It provides key points on upping your game with tips to extend your longevity as a sales pro. Most sales people fail to understand that selling is a long-term investment in understanding your customers' needs and investing time in building strong customer relationships. You have to demonstrate that your customers are buying more than your product; they are buying your expertise and commitment to help them solve problems. Read on to learn how to become a trusted business advisor to your clients through some basic sales planning strategies.

Organizational Listening

Author : Jim Macnamara
Publisher : Peter Lang Incorporated, International Academic Publishers
ISBN 13 : 9781433130526
Total Pages : 0 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Organizational Listening by : Jim Macnamara

Download or read book Organizational Listening written by Jim Macnamara and published by Peter Lang Incorporated, International Academic Publishers. This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity.

Stop Listening to the Customer

Author : Adam Ferrier
Publisher : John Wiley & Sons
ISBN 13 : 0730370577
Total Pages : 231 pages
Book Rating : 4.7/5 (33 download)

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Book Synopsis Stop Listening to the Customer by : Adam Ferrier

Download or read book Stop Listening to the Customer written by Adam Ferrier and published by John Wiley & Sons. This book was released on 2020-02-03 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don't let the customer get between you and building a strong valued brand If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful business – listen to your brand. Stop Listening to the Customer offers insights into how consumers are driving homogeneity in brands and shares the proven strategies you can implement to amplify your own position in the world. The customer is not always right. In fact, our obsession with the customer risks devaluing brands by making them generic and forgettable. Brands have become too consumer-led, where they are driven by journey-mapping, customer-centric design, and an excessive focus on consumer-driven data. Instead try redressing the balance, and be brand-led, where brands and businesses can truly become unique, interesting and highly profitable. Multi-award-winning brand strategist and consumer psychologist Adam Ferrier shares his contrary approach to building a strong brand in Stop Listening to the Customer. Backed by science, real-world examples and extensive industry experience, Ferrier explores the dangers of listening to the consumer too much, shares lessons from successful businesses who prioritise their brand, and reveals the brand-building secrets of their success. With insights from Jules Lund, Lisa Ronson, John Newcomb, Rory Sutherland, and many more, this invaluable book will enable you to: • Avoid the pitfalls of drowning in customer data • Establish a strong, brand-led business • Develop a unique brand by embracing and leveraging your weaknesses • Define your brand • Get your customers to invest into you Stop Listening to the Customer is ideal for those looking to grow their brands and businesses by defeating consumer-driven mediocrity, standing out from the crowd, and listening their own brand.

Move

Author : Patty Azzarello
Publisher : John Wiley & Sons
ISBN 13 : 1119348374
Total Pages : 311 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Move by : Patty Azzarello

Download or read book Move written by Patty Azzarello and published by John Wiley & Sons. This book was released on 2017-02-28 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Move past the obstacles and implement your new strategy Move is your guide to mobilizing your whole organization to take your business forward. Whatever your needed transformation may be: a new initiative, a new market, a new product, your fresh strategy is up against a powerful foe: an organization's tendency to stay very busy and completely engaged what it's already doing. This book shows you how to cut through resistance and get your team engaged and proactively doing the new thing! Author Patty Azzarello draws on over twenty-five years of international business management experience to identify the chronic challenges that keep organizations from decisively executing strategy, and to give you a practical game plan for breaking through. Leaders tend to assume that stalls in execution are inevitable, unchanging parts of the workplace—but things can change. At the heart of every execution problem is the fact that there simply are not enough people doing what the business needs. This guide shows you how to get your entire organization on board—remove the fear, excuses, and hurdles—and uphold the new pursuit against distractions and dissent. No transformation can succeed without suitable engagement from the whole organization, but building engagement can be difficult, uncomfortable, and tentative. This book shows you how to get it done. Get your organization to embrace and personally commit to the new work Remove obstacles and passive aggressive attacks that block progress Defend new strategic initiatives against short term pressures to revert to "business as usual" Sustain momentum and the desire to move forward Make sure no one is ever asking, 'Are we still doing this?' Inertia isn't just a law of the universe, it's a law in the workplace that can be a major obstacle to making things happen. The great thing about inertia is that it cuts two ways: a body at rest remains at rest, but a body in motion remains in motion. People love to finish things. Move shows you how to make successful execution the new norm—starting today.