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The Power Of Customer Service How To Create Happy Satisfied Patients
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Book Synopsis The Power of Customer Service: How to Create Happy, Satisfied Patients by : American Dental Association
Download or read book The Power of Customer Service: How to Create Happy, Satisfied Patients written by American Dental Association and published by American Dental Association. This book was released on 2007 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Creating Healthy Organizations by : Graham Lowe
Download or read book Creating Healthy Organizations written by Graham Lowe and published by University of Toronto Press. This book was released on 2012-09-28 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current global economic environment is defined by unprecedented uncertainty, a premium placed on knowledge, and the threat of future talent scarcity. Key to an organization's success under these conditions is its ability to strengthen the links between people and performance. Creating Healthy Organizations provides executives, managers, human resource professionals, and employees an action-oriented approach to forging these connections by creating and sustaining vibrant and productive workplaces. A healthy organization operates in ways that benefits all stakeholders, including employees, customers, shareholders, and communities. Using a wide range of examples from a variety of internationally based industries, Graham Lowe integrates leading practices with research on workplace health and wellness, quality work environments, employee engagement, organizational performance, and corporate social responsibility to make a compelling business case for creating healthy, resilient, and sustainable organizations. Creating Healthy Organizations offers readers, whether CEOs or front-line workers, an innovative framework and practical tools for planning, implementing, and measuring healthy change in their workplaces.
Book Synopsis Service Management by : Cengiz Haksever
Download or read book Service Management written by Cengiz Haksever and published by FT Press. This book was released on 2013-06-11 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management
Book Synopsis The Napkin The Melon & The Monkey by : Barbara Burke
Download or read book The Napkin The Melon & The Monkey written by Barbara Burke and published by Hay House, Inc. This book was released on 2010-02-01 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a customer service agent, Olivia has been trained to handle irate customers in a calm, professional manner. But one day she loses control and yells back. Terrified that she’ll be fired, she seeks out Isabel, the call center’s sage. The advice she receives from her wise mentor changes her life: · SODA (Stop. Observe. Decide. Act)—a sure-fire formula for remaining calm in any situation; · Unplugging—a centuries-old practice to reduce anxiety and promote creativity; and · Aha!s—22 practical insights that become the framework for living a happy life. This modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens, we can get better outcomes if we stop to see situations clearly and calmly. This book serves as both a powerful resource for business professionals looking for practical, easy-to-use tools for dealing with difficult people and an inspirational tale for those who want better relationships and a happier life.
Book Synopsis Beyond Burnout, Second Edition: Overcoming Stress in Nursing & Healthcare for Optimal Health & Well-Being by : Suzanne Waddill-Goad
Download or read book Beyond Burnout, Second Edition: Overcoming Stress in Nursing & Healthcare for Optimal Health & Well-Being written by Suzanne Waddill-Goad and published by Sigma Theta Tau. This book was released on 2023-04-14 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book came at the perfect time… The information is very helpful, and it’s just nice to know so many others have similar challenges.” Trenda Ray, PhD, RN, NEA-BC Chief Nursing Officer Associate Vice Chancellor for Patient Care Services Clinical Assistant Professor, UAMS College of Nursing “Another edition of renewable energy reminding us to be our best! This book takes us on a journey through stress, burnout, and post-traumatic stress and sparks innovative solutions.” Kristin Christophersen, DNP, MBA, RN, NEA-BC, CENP, CPHQ, CLSSGB, FACHE Healthcare Executive and Owner, VitalNow LLC “Beyond Burnout is timely, relevant, and critical to understanding the stressors that plague healthcare today.” Cindi M. Warburton, DNP, FNP Executive Director, Northwest Organization of Nurse Leaders Healthcare professions typically attract those who give deeply of themselves to make a positive difference in others’ lives. But that giving can come at a significant price: burnout. While the healthcare vocation offers myriad options in work settings and career paths, it can also involve tremendous amounts of stress because of long shifts, mental and physical exhaustion, patient challenges, and regulatory changes. When stress and fatigue overtake a healthcare provider’s ability to adequately cope with physically and emotionally taxing circumstances, burnout is often the result, potentially leading to compromises in quality and patient safety. Since the publication of the first edition of this book, the COVID-19 pandemic has only added dramatically to nurses’ and other healthcare providers’ stress, exacerbating existing problems with strained resources and labor shortages. In Beyond Burnout, Second Edition, author Suzanne Waddill-Goad adds new strategies and up-to-date, data-driven information for building hardiness and resilience so that nurses and other healthcare workers can successfully navigate their increasingly challenging environment while reducing stress and preventing burnout. TABLE OF CONTENTS Chapter 1: The Effects of Inherent Stress Chapter 2: A Slice of Reality Chapter 3: Nursing and Healthcare Professions: Art vs. Science Chapter 4: The Impact of Leadership in Nursing and Healthcare Chapter 5: Professional Integrity Chapter 6: The Internal Strain of Silos Chapter 7: The Social Milieu (Culture) Chapter 8: The Clout of Allies Chapter 9: Planning Intentional Quality and Safety Chapter 10: Beyond Burnout: Promoting Optimal Health and Well-Being Chapter 11: Burnout and the Nursing or Healthcare Student Chapter 12: Looking Toward the Future
Book Synopsis Introducing Language in the Workplace by : Bernadette Vine
Download or read book Introducing Language in the Workplace written by Bernadette Vine and published by Cambridge University Press. This book was released on 2020-06-11 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assuming no prior linguistics background, this introductory textbook summarises key topics and issues from workplace discourse research in a clear and accessible manner. The topics covered include how people issue directives, use humour and social talk, and how they manage conflict and disagreement. The role of language in the enactment of identity is also explored, in particular leadership, gender, and cultural identity, along with the implications and applications of workplace research for training and communications skills development. Over 160 international examples are provided as illustration, which come from a wide range of workplace settings, countries and languages. The examples focus on authentic spoken discourse, to demonstrate how theory captures the patterns found in everyday interaction. Introducing Language in the Workplace provides an excellent up-to-date resource for linguistics courses as well as other courses that cover workplace discourse, such as business communication or management studies.
Book Synopsis Customer Care Excellence by : Sarah Cook
Download or read book Customer Care Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2010-11-03 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.
Book Synopsis That's Customer Focus! by : F. Ray Miller
Download or read book That's Customer Focus! written by F. Ray Miller and published by That's Customer Focus!. This book was released on 2008 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.
Book Synopsis Power Up Your Profits by : Troy Waugh
Download or read book Power Up Your Profits written by Troy Waugh and published by John Wiley & Sons. This book was released on 2005-01-21 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expert guidance for CPAs who want to become marketing savvy, improve profits, and gain satisfaction This updated Second Edition demonstrates how combining the power of trust with the power of persuasion can help CPAs sell their services more effectively. Each chapter develops a key concept of marketing or selling that's easy to follow and shows how to apply the concepts to any CPA practice. Through a step-by-step approach to developing and mastering a stronger marketing and sales presence, this book focuses on how to dramatically enhance the reader's growth potential. It presents real-world examples from top CPA rainmakers and other marketing and management gurus, including Tom Peters. This updated second edition offers interviews covering Sarbanes-Oxley and the new accounting rules. Troy Waugh, CPA (Nashville, TN), is founder, President, and CEO of The Rainmaker Academy, a comprehensive three-year leadership, client service, and practice development training program for CPAs.
Book Synopsis Mapping Experiences by : Jim Kalbach
Download or read book Mapping Experiences written by Jim Kalbach and published by "O'Reilly Media, Inc.". This book was released on 2016-04-25 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to create products and services that provide real value, you should first identify touchpoints--areas where business and customer needs intersect. This practical book shows you how. Using various mapping techniques from UX design, you'll learn how to turn customer observations into actionable insight for product design. Author Jim Kalbach, Principal UX Designer with Citrix, introduces you to the principles behind alignment diagrams--a class of deliverable also known as experience mapping--using several examples. You'll learn how to visually map your existing customer experience, based on user research, and demonstrate how and where customer perspectives intersect with business goals. Using alignment diagrams, you'll not only be able to orchestrate business-customer touchpoints, but also gain stakeholder support for a product or service that provides value to both your business and your customers. This book is ideal for product managers, marketers, customer experience professionals, and designers.
Book Synopsis The Effective Leader by : Lorna Weston-Smyth
Download or read book The Effective Leader written by Lorna Weston-Smyth and published by Lorna Weston-Smyth. This book was released on 2023-09-05 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock Your Leadership Potential and Create a High-Performance Team The Effective Leader is a game-changer in the field of Leadership development programs. It provides the ultimate guide on how to take your leadership to the next level and create a team of engaged and empowered individuals who will deliver outstanding results. Get ready to maximize employee engagement and cultivate a culture of collaboration within your organization. Transform Your Leadership and Achieve Unprecedented Success Take the first step towards becoming an effective leader and revolutionize how you lead high performance teams. With The Effective Leader, you will learn how to: • Take your leadership skills to the next level • Create a team of engaged and empowered individuals • Build a team of engaged and empowered individuals • Create a high performance, collaborative team • Develop a company culture that makes you an employer of choice Take the plunge and step up your game. With The Effective Leader, you can build a strong team and create a culture of collaboration within your organization without feeling overwhelmed by the responsibilities of leadership. Now is the time to invest in your future.
Book Synopsis How to Say it: Creating Complete Customer Satisfaction by : Jack Griffin
Download or read book How to Say it: Creating Complete Customer Satisfaction written by Jack Griffin and published by Penguin. This book was released on 2013-03-05 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution
Book Synopsis Evolvepreneur Secrets for Entrepreneurs: How To Create Specific Strategies To Build Your List, Make Offers And Connect With Your Best Buyers by : John North
Download or read book Evolvepreneur Secrets for Entrepreneurs: How To Create Specific Strategies To Build Your List, Make Offers And Connect With Your Best Buyers written by John North and published by Evolve Systems Distribution Pty Ltd. This book was released on 2021-05-26 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate guide for entrepreneurs who want to discover simple and effective ways to get started that doesn't cost a fortune. Find out the best steps for each strategy and what is the most important areas you should focus on to connect with your best buyers. If you're looking to succeed with quick start concepts for online entrepreneurs, this brand new book by John North reveals how startup entrepreneurs or someone looking to reboot their online business can understand how to create specific strategies to build their list, make offers and connect with their best buyers. Discover how to fast track your idea to startup without risking large amounts of capital investment. Learn how to create your own marketing strategies to quickly test your market and grow your idea with our 5-step system. In this Amazing Book, you will discover... The perfect mindset for startup entrepreneurs or someone looking for reboot their online business at this point that would virtually guarantee their success. The big opportunities in quick start concepts for online entrepreneurs that many beginner, or even experienced entrepreneurs might be missing. The #1 mistake entrepreneurs make in the area of quick start concepts. The things that entrepreneurs are most likely to overpay for, and how they can avoid having their money sucked out of their pockets. How podcasting can be a quick and easy way to market your book or ideas! Simple and effective ways to get started that don't cost a fortune in time or money, the best steps for each strategy we teach, the most important areas to focus on, and even how to connect with your best customers and foster your own online community. How to create specific strategies to build your list, make offers and connect with your best buyers. Everything you need to know about how an entrepreneur can quickly start their own
Book Synopsis Conflict Management and Leadership for Managers by : Susan S. Raines
Download or read book Conflict Management and Leadership for Managers written by Susan S. Raines and published by Rowman & Littlefield. This book was released on 2023-10 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators.
Book Synopsis Tourist Customer Service Satisfaction by : Francis Noe
Download or read book Tourist Customer Service Satisfaction written by Francis Noe and published by Routledge. This book was released on 2010-10-04 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer – provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee – centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
Book Synopsis Helping the Difficult Library Patron by : Linda S Katz
Download or read book Helping the Difficult Library Patron written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Book Synopsis Mastering Refractive IOLs by : David F. Chang
Download or read book Mastering Refractive IOLs written by David F. Chang and published by SLACK Incorporated. This book was released on 2008 with total page 964 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IOL technical specifications, the clinical data, and the necessary clinical and surgical skills comprise the scientific foundation for achieving a "premium" refractive outcome. To consistently achieve patient satisfaction, however, requires mastering the art of patient and IOL selection, communicating and counseling effectively, and providing a "premium" patient experience. This is a nontraditional book in which multiple experts are separately asked to discuss controversial subjects in a reader-friendly format. There is balanced coverage of all of the available refractive IOLs, as well as those that may become available in the near future. A major emphasis is placed on avoiding and managing complications or potentially dissatisfied patients. There are more than 200 chapters that are organized into 14 major sections, over 300 images, 100 tables, and 12 sidebars that cover every aspect of refractive IOL clinical practice. This is a comprehensive educational resource addressing the most demanding and rapidly evolving area in cataract and refractive surgery today and the first book to cover both the clinical and nonclinical aspects of offering refractive IOL services.
