The Organizational Resilience Handbook

Download The Organizational Resilience Handbook PDF Online Free

Author :
Publisher :
ISBN 13 : 9781789661842
Total Pages : 272 pages
Book Rating : 4.6/5 (618 download)

DOWNLOAD NOW!


Book Synopsis The Organizational Resilience Handbook by : Graham Bell

Download or read book The Organizational Resilience Handbook written by Graham Bell and published by . This book was released on 2020-06-30 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assess your organization's level of resilience and develop new methods to improve with this practical guide.

Research Handbook on Organizational Resilience

Download Research Handbook on Organizational Resilience PDF Online Free

Author :
Publisher : Edward Elgar Publishing
ISBN 13 : 1788112210
Total Pages : 384 pages
Book Rating : 4.7/5 (881 download)

DOWNLOAD NOW!


Book Synopsis Research Handbook on Organizational Resilience by : Edward H. Powley

Download or read book Research Handbook on Organizational Resilience written by Edward H. Powley and published by Edward Elgar Publishing. This book was released on 2020-08-28 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Research Handbook identifies how resilience has evolved as a critical theoretical concept in the organizational sciences. International resilience scholars conceptualize and explore the various ways resilience can be embedded in theory and practice, offering new and updated perspectives on the importance of resilience in multiple contexts.

Organizational Resilience

Download Organizational Resilience PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1439841373
Total Pages : 377 pages
Book Rating : 4.4/5 (398 download)

DOWNLOAD NOW!


Book Synopsis Organizational Resilience by : James J. Leflar

Download or read book Organizational Resilience written by James J. Leflar and published by CRC Press. This book was released on 2013-05-20 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moving towards resiliency is more than just implanting policy and procedure; it is a process that takes organizations on a winding path requiring patience and tolerance. A good deal of learning will have to take place during the trip and that is why it is necessary to have patience and tolerate the learning process. Organizational Resilience: Managing the Risks of Disruptive Events - A Practitioner’s Guide provides essential management tools that ensure you will succeed in moving an organization towards becoming more resilient. The book explains organizational resilience and how to manage risk through the use of the ANSI/ASIS SPC.1-2009 Standard. It outlines a concise, clearly understandable approach to successfully addressing the various challenges and techniques necessary to plan, prepare, and implement organizational resilience management in any organization. The authors cut through the complexities and identify the key issues and methods for successful implementation. They focus on organizational resilience management as an integral component of an overall business and risk management strategy. They also explore how organizational resilience creates value for the organization and can be applied to both the private and public sectors. Building a resilient organization is a cross-disciplinary and cross-functional endeavor; therefore "practitioners" may come from a variety of disciplines, all of which contribute to helping the organization achieve its objectives. This book provides valuable and much-needed guidance that enables practitioners to achieve the desired goals of effective organizational resilience through cost-effective methods.

Resilient Organizations

Download Resilient Organizations PDF Online Free

Author :
Publisher : Kogan Page Publishers
ISBN 13 : 074947856X
Total Pages : 202 pages
Book Rating : 4.7/5 (494 download)

DOWNLOAD NOW!


Book Synopsis Resilient Organizations by : Erica Seville

Download or read book Resilient Organizations written by Erica Seville and published by Kogan Page Publishers. This book was released on 2016-11-03 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: What differentiates resilient organizations from those that are not? Do we need to wait until a crisis strikes to see how resilient an organization is? Resilient Organizations draws on primary research to reveal the answers to these questions and provides practical ideas and actions to make your own organization more resilient. Organizational resilience is about creating organizations with the agility to adapt to unexpected challenges and the capacity to seize opportunity out of adversity. Dr Erica Seville, founder of the Resilient Organizations research programme, provides readers with the essential knowledge required to enable organizations to thrive in a world of change and uncertainty. Drawing on a decade of research, her team have identified 13 indicators to diagnose an organization's resilience. Resilient Organizations draws out the top five ingredients and shows how organization resilience is a capability that can and must be proactively fostered and maintained over time. Using case studies, diagnostic tools and key actions and initiatives to develop and maintain organizational resilience, Resilient Organizations is essential reading for everyone tasked with developing strong organizations that can survive and thrive in crisis and change - from risk, resilience and business continuity professionals to leadership and management teams.

Elgar Introduction to Theories of Organizational Resilience

Download Elgar Introduction to Theories of Organizational Resilience PDF Online Free

Author :
Publisher : Edward Elgar Publishing
ISBN 13 : 178643704X
Total Pages : 192 pages
Book Rating : 4.7/5 (864 download)

DOWNLOAD NOW!


Book Synopsis Elgar Introduction to Theories of Organizational Resilience by : Luca Giustiniano

Download or read book Elgar Introduction to Theories of Organizational Resilience written by Luca Giustiniano and published by Edward Elgar Publishing. This book was released on 2018 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: With organizational environments becoming more unstable, uncertain and equivocal, the concept of resilience has become increasingly significant for management studies. Resilience connotes organizational, team and individual capacities to absorb external shocks and to learn from them, while simultaneously preparing for and responding to external jolts. This book pinpoints the essential aspects of managerial and organizational resilience and offers insights that stimulate critical thinking. As the concept of resilience is essentially made up of contrasting forces, the volume presents some innovative synthetic interpretation that allows a deeper comprehension of the phenomenon and provides managers and policy-makers with a solid basis for taking their decisions.

Handbook of Adult Resilience

Download Handbook of Adult Resilience PDF Online Free

Author :
Publisher : Guilford Press
ISBN 13 : 146250647X
Total Pages : 562 pages
Book Rating : 4.4/5 (625 download)

DOWNLOAD NOW!


Book Synopsis Handbook of Adult Resilience by : John W. Reich

Download or read book Handbook of Adult Resilience written by John W. Reich and published by Guilford Press. This book was released on 2012-04-02 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: What enables people to bounce back from stressful experiences? How do certain individuals maintain a sense of purpose and direction over the long term, even in the face of adversity? This is the first book to move beyond childhood and adolescence to explore resilience across the lifespan. Coverage ranges from genetic and physiological factors through personal, family, organizational, and community processes. Contributors examine how resilience contributes to health and well-being across the adult life cycle; why—and what happens when—resilience processes fail; ethnic and cultural dimensions of resilience; and ways to enhance adult resilience, including reviews of exemplary programs.

Business Resilience

Download Business Resilience PDF Online Free

Author :
Publisher : Kogan Page Publishers
ISBN 13 : 1398604658
Total Pages : 401 pages
Book Rating : 4.3/5 (986 download)

DOWNLOAD NOW!


Book Synopsis Business Resilience by : David Roberts

Download or read book Business Resilience written by David Roberts and published by Kogan Page Publishers. This book was released on 2022-04-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an increasingly VUCA (volatile, uncertain, complex and ambiguous) business world, it is more important than ever for organizations to build resilience into their everyday practice. Business Resilience is a practical guide to making organizations more resilient and improving current practices by building on what the organization does well. It explains how managers should constantly monitor their business environment and adapt their priorities depending on the level of disruption - from gradual innovation and improvement in good times to swarming on a single problem during a crisis. Based on the authors' new models for resilience and progress, this book includes frameworks and tools which can be tailored to any organization and used as stand-alone improvements or combined across teams and departments. These practices avoid unnecessary change but enable rapid and sustainable improvements in product development, service delivery and customer value. Learn how to survive and thrive in any environment with this actionable approach to making progress at pace and effectively embedding business resilience.

HBR's 10 Must Reads on Organizational Resilience (with bonus article "Organizational Grit" by Thomas H. Lee and Angela L. Duckworth)

Download HBR's 10 Must Reads on Organizational Resilience (with bonus article

Author :
Publisher : Harvard Business Press
ISBN 13 : 1647820693
Total Pages : 234 pages
Book Rating : 4.6/5 (478 download)

DOWNLOAD NOW!


Book Synopsis HBR's 10 Must Reads on Organizational Resilience (with bonus article "Organizational Grit" by Thomas H. Lee and Angela L. Duckworth) by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Organizational Resilience (with bonus article "Organizational Grit" by Thomas H. Lee and Angela L. Duckworth) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2020-11-24 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build resilience in your company to weather the greatest crises. If you read nothing else on organizational resilience, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help your company prepare for and overcome disruption, social upheaval, and disaster. This book will inspire you to: Reposition your core business while launching a separate, disruptive business Build the ability to continually anticipate and adjust to emerging trends Prepare for the business implications of climate change Learn about the risks of hyperefficient businesses Develop organizational grit Rebound from a recession faster than your competitors Lead your company through any kind of crisis This collection of articles includes "How Resilience Works" by Diane Coutu; "The Quest for Resilience" by Gary Hamel and Liisa Valikangas; "Disruptive Technologies: Catching the Wave" by Joseph L. Bower and Clayton M. Christensen; "Organizational Grit" by Thomas H. Lee and Angela L. Duckworth; "Leading in Times of Trauma" by Jane E. Dutton, Peter J. Frost, Monica C. Worline, Jacoba M. Lilius, and Jason M. Kanov; "Learning from the Future" by J. Peter Scoblic; "Leading a New Era of Climate Action" by Andrew Winston; "The High Price of Efficiency" by Roger L. Martin; "Reigniting Growth" by Chris Zook and James Allen; "Global Supply Chains in a Post-Pandemic World" by Willy C. Shih; and "Roaring Out of Recession" by Ranjay Gulati, Nitin Nohria, and Franz Wohlgezogen. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

Handbook of Organizational Creativity

Download Handbook of Organizational Creativity PDF Online Free

Author :
Publisher : Academic Press
ISBN 13 : 0123747147
Total Pages : 754 pages
Book Rating : 4.1/5 (237 download)

DOWNLOAD NOW!


Book Synopsis Handbook of Organizational Creativity by : Michael D. Mumford

Download or read book Handbook of Organizational Creativity written by Michael D. Mumford and published by Academic Press. This book was released on 2011-08-17 with total page 754 pages. Available in PDF, EPUB and Kindle. Book excerpt: Michael D. Mumford

The Community Resilience Handbook

Download The Community Resilience Handbook PDF Online Free

Author :
Publisher :
ISBN 13 : 9781641057387
Total Pages : 470 pages
Book Rating : 4.0/5 (573 download)

DOWNLOAD NOW!


Book Synopsis The Community Resilience Handbook by : Edward A Thomas

Download or read book The Community Resilience Handbook written by Edward A Thomas and published by . This book was released on 2021-06-07 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resilience is a community's ability to withstand and quickly recover from disasters and other hazardous events. This comprehensive guide to community resilience for state and local officials, disaster relief organizations, and concerned attorneys and community members encapsulates the ABA's commitment to promoting community resilience as set forth in Resolution 108, which is included as an appendix.

The Organizational Resilience Handbook

Download The Organizational Resilience Handbook PDF Online Free

Author :
Publisher : Kogan Page Publishers
ISBN 13 : 1789661854
Total Pages : 305 pages
Book Rating : 4.7/5 (896 download)

DOWNLOAD NOW!


Book Synopsis The Organizational Resilience Handbook by : Graham Bell

Download or read book The Organizational Resilience Handbook written by Graham Bell and published by Kogan Page Publishers. This book was released on 2020-08-13 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: For businesses to grow and be successful their approach to resilience must be defined by a holistic and risk-focused outlook, rather than one which is narrow and dominated by event-oriented continuity practices. The Organizational Resilience Handbook shows that success is as much to do with innovation and the speed with which new products are brought to market as it is with organizations having to deal with unexpected crisis situations. It comprehensively covers the full breadth and depth of the field and introduces related topics such as security, safety, e-commerce, emerging technologies and customer experience. Through adopting a strategic and progressive approach, practitioners can apply the book's methodology to develop an in-depth understanding of resilience within their own organization and use it to effectively engage with the board and senior management in developing strategies for achieving greater resilience capability. A range of high-profile case studies, such as Mercedes, the UK's National Health Service, Alibaba and BP, help to illustrate the concept of resilience by detailing characteristics and behaviours which confirm its meaning. The Organizational Resilience Handbook is a practical guide to self-assessment, benchmarking performance and implementing resilience frameworks in any organization.

Managing for Resilience

Download Managing for Resilience PDF Online Free

Author :
Publisher : Taylor & Francis
ISBN 13 : 1317299809
Total Pages : 246 pages
Book Rating : 4.3/5 (172 download)

DOWNLOAD NOW!


Book Synopsis Managing for Resilience by : Monique F. Crane

Download or read book Managing for Resilience written by Monique F. Crane and published by Taylor & Francis. This book was released on 2017-06-26 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an era of longer hours and shorter contracts, of tighter margins and frequent organizational change, stress can undermine both the mental health and performance of employees. A culture of resilience in the workplace, however, offers the potential to support psychological wellbeing and improve the performance of both people and organizations. This is the first book to provide managers with a guide to fostering psychological resilience within their teams. It synthesises not only the latest cutting-edge research in the area, but also translates this into practical advice for a range of organizational settings. Chapters cover the following important issues: Key personality factors related to resilience How job design and routines can improve employee resilience How to build a resilient team Communicating change and improving teamwork Modelling resilient thinking and behaviour as a leader Selecting the right resilience training for your organisation This is the ideal book for anyone interested in fostering a high-performance and emotionally resilient workforce, whether they are a manager, HR professional or occupational psychologist. Its cutting edge approach will also make it important reading for students and researchers of organizational and occupational psychology.

Handbook of Family Resilience

Download Handbook of Family Resilience PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1461439175
Total Pages : 557 pages
Book Rating : 4.4/5 (614 download)

DOWNLOAD NOW!


Book Synopsis Handbook of Family Resilience by : Dorothy S. Becvar

Download or read book Handbook of Family Resilience written by Dorothy S. Becvar and published by Springer Science & Business Media. This book was released on 2012-08-24 with total page 557 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resilience is a topic that is currently receiving increased attention. In general, resilience refers to the capacity of those who, even under the most stressful circumstances, are able to cope, to rebound, and to go on and thrive. Resilient families are able to regain their balance following crises that arise as a function of either nature or nurture, and to continue to encourage and support their members as they deal with the necessary requirements for accommodation, adaptation and, ultimately, healthy survival. Handbook of Family Resilience provides a broad body of knowledge regarding the traits and patterns found to characterize resilient individuals and well-functioning families, including those with diverse structures, various ethnic backgrounds and a variety of non-traditional forms. This Handbook brings together a variety of perspectives aimed at understanding and helping to facilitate resilience in families relative to a full range of challenges.

Business Continuity and Risk Management

Download Business Continuity and Risk Management PDF Online Free

Author :
Publisher : Rothstein Publishing
ISBN 13 : 1931332894
Total Pages : 354 pages
Book Rating : 4.9/5 (313 download)

DOWNLOAD NOW!


Book Synopsis Business Continuity and Risk Management by : Kurt J. Engemann

Download or read book Business Continuity and Risk Management written by Kurt J. Engemann and published by Rothstein Publishing. This book was released on 2014-10-01 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: As an instructor, you have seen business continuity and risk management grow exponentially, offering an exciting array of career possibilities to your students. They need the tools needed to begin their careers -- and to be ready for industry changes and new career paths. You cannot afford to use limited and inflexible teaching materials that might close doors or limit their options. Written with your classroom in mind,Business Continuity and Risk Management: Essentials of Organizational Resilience is the flexible, modular textbook you have been seeking -- combining business continuity and risk management. Full educator-designed teaching materials available for download. From years of experience teaching and consulting in Business Continuity and Risk, Kurt J. Engemann and Douglas M. Henderson explain everything clearly without extra words or extraneous philosophy. Your students will grasp and apply the main ideas quickly. They will feel that the authors wrote this textbook with them specifically in mind -- as if their questions are answered even before they ask them. Covering both Business Continuity and Risk Management and how these two bodies of knowledge and practice interface, Business Continuity and Risk Management: Essentials of Organizational Resilience is a state-of-the-art textbook designed to be easy for the student to understand -- and for you, as instructor, to present. Flexible, modular design allows you to customize a study plan with chapters covering: Business Continuity and Risk principles and practices. Information Technology and Information Security. Emergency Response and Crisis Management. Risk Modeling – in-depth instructions for students needing the statistical underpinnings in Risk Management. Global Standards and Best Practices Two real-world case studies are integrated throughout the text to give future managers experience in applying chapter principles to a service company and a manufacturer. Chapter objectives, discussion topics, review questions, numerous charts and graphs. Glossary and Index. Full bibliography at the end of each chapter. Extensive, downloadable classroom-tested Instructor Resources are available for college courses and professional development training, including slides, syllabi, test bank, discussion questions, and case studies. Endorsed by The Business Continuity Institute (BCI) and The Institute of Risk Management (IRM). QUOTES "It's difficult to write a book that serves both academia and practitioners, but this text provides a firm foundation for novices and a valuable reference for experienced professionals."--Security Management Magazine "The authors...bring the subject to life with rich teaching and learning features, making it an essential read for students and practitioners alike." – Phil AUTHOR BIOS Kurt J. Engemann, PhD, CBCP, is the Director of the Center for Business Continuity and Risk Management and Professor of Information Systems in the Hagan School of Business at Iona College. He is the editor-in-chief of the International Journal of Business Continuity and Risk Management Douglas M. Henderson, FSA, CBCP, is President of Disaster Management, Inc., and has 20+ years of consulting experience in all areas of Business Continuity and Emergency Response Management. He is the author of Is Your Business Ready for the Next Disaster? and a number of templates.

Resilience: It's Not about Bouncing Back

Download Resilience: It's Not about Bouncing Back PDF Online Free

Author :
Publisher :
ISBN 13 : 9781079791075
Total Pages : 278 pages
Book Rating : 4.7/5 (91 download)

DOWNLOAD NOW!


Book Synopsis Resilience: It's Not about Bouncing Back by : Cynthia Barlow

Download or read book Resilience: It's Not about Bouncing Back written by Cynthia Barlow and published by . This book was released on 2019-07-10 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: The power of resilience within organizations and can transform an average company into a powerhouse. Yet, even in times of rapid disruptive change, there is no manual for building resilient organizations. This book is that manual.Resilience, left to individuals, will only ever be built by people in the moments that require them to dig deep and find it. The real power in building resilience before we need it, lies in what we can accomplish when our organizations become resilient. This book presents a simple framework for leaders and organizations to prepare for sustainable results in the face of rapid, disruption.The power for organizations lies in the act of methodically and collaboratively building a collective resilience framework to increase their ability to thrive in the face of complex challenges for which the answer, and often even the definition of the problem itself, may not be obvious. These challenges frequently require both the organization and the leaders within them to make trade-offs in values and loyalties. Often, an individual's resilience will 'get them through' such changes, but a more effective approach is to build organizational resilience before we need it. Building resilience involves intentional preparation to increase our ability to emerge from challenges better equipped to deal with them than we were in the past--a transformation into a stronger self. For organizations in an environment of rapid, disruptive change, there is often no 'back' to bounce to after disruption, because by the time they right themselves things have changed. This book presents a simple framework that can be applied to both individuals and organizations. It's proven and it works.Written in our 'pull no punches' style, Resilience: It's Not About Bouncing Back begins by explaining the case for resilience, how building it is not only possible, but imperative for creating successful leaders and organizations in today's rapidly changing world. The book goes on to present the our proven, proprietary LeaderShift Resilience Framework drawing on real examples and pointed exercises to deliver a down-to-earth strategy for building resilient leaders and companies. Connecting the dots between Resilience and ground-breaking work on Adaptive Leadership from Harvard's Ron Heifetz and others, we've intertwined our own wisdom gleaned from years spent tackling these issues with leaders across the globe. The result is a candid, insightful and easily absorbed template that helps organizations banish 'change fatigue' once and for all and instead be energized and elevated by disruption - one leader at a time.Spanning a combined five decades of corporate leadership positions and consulting work focused on organization restructuring and leadership development, Cynthia Barlow and Jennifer Eggers have seen thousands of organizations struggle in the face of change. They have seen it all ¬- the good and the bad - and believe that resilience is the key ingredient to building healthy, thriving leaders and organizations. Cynthia runs C3 Conversations, Inc., a boutique consulting firm out of Toronto, coaching leaders and delivering life-changing personal-growth programs for over 30 years. Jennifer runs LeaderShift Insights, a firm focused on building adaptive leadership and alignment at some of the most recognized brands in the world. She founded her firm after serving in several leadership roles for Fortune 50 companies.

Organizational Resilience

Download Organizational Resilience PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1482218526
Total Pages : 377 pages
Book Rating : 4.4/5 (822 download)

DOWNLOAD NOW!


Book Synopsis Organizational Resilience by : James J. Leflar

Download or read book Organizational Resilience written by James J. Leflar and published by CRC Press. This book was released on 2013-06-13 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moving towards resiliency is more than just implanting policy and procedure; it is a process that takes organizations on a winding path requiring patience and tolerance. A good deal of learning will have to take place during the trip and that is why it is necessary to have patience and tolerate the learning process. Organizational Resilience: Managing the Risks of Disruptive Events - A Practitioner’s Guide provides essential management tools that ensure you will succeed in moving an organization towards becoming more resilient. The book explains organizational resilience and how to manage risk through the use of the ANSI/ASIS SPC.1-2009 Standard. It outlines a concise, clearly understandable approach to successfully addressing the various challenges and techniques necessary to plan, prepare, and implement organizational resilience management in any organization. The authors cut through the complexities and identify the key issues and methods for successful implementation. They focus on organizational resilience management as an integral component of an overall business and risk management strategy. They also explore how organizational resilience creates value for the organization and can be applied to both the private and public sectors. Building a resilient organization is a cross-disciplinary and cross-functional endeavor; therefore "practitioners" may come from a variety of disciplines, all of which contribute to helping the organization achieve its objectives. This book provides valuable and much-needed guidance that enables practitioners to achieve the desired goals of effective organizational resilience through cost-effective methods.

Reorganize for Resilience

Download Reorganize for Resilience PDF Online Free

Author :
Publisher : Harvard Business Press
ISBN 13 : 1422156184
Total Pages : 288 pages
Book Rating : 4.4/5 (221 download)

DOWNLOAD NOW!


Book Synopsis Reorganize for Resilience by : Ranjay Gulati

Download or read book Reorganize for Resilience written by Ranjay Gulati and published by Harvard Business Press. This book was released on 2010-01-19 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators. Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience: · Coordination: Connect, eradicate, or restructure silos to enable swift responses. · Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions. · Clout: Redistribute power to "bridge builders" and customer champions. · Capability: Develop employees' skills at tackling changing customer needs. · Connection: Blend partners' offerings with yours to provide unique customer solutions.