The Materials Of Service Design

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Good Services

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.6/5 (954 download)

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Book Synopsis Good Services by : Louise Downe

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

This Is Service Design Doing

Author : Marc Stickdorn
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1156 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

The Materials of Service Design

Author : Johan Blomkvist
Publisher : Edward Elgar Publishing
ISBN 13 : 1802203303
Total Pages : 299 pages
Book Rating : 4.8/5 (22 download)

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Book Synopsis The Materials of Service Design by : Johan Blomkvist

Download or read book The Materials of Service Design written by Johan Blomkvist and published by Edward Elgar Publishing. This book was released on 2023-12-11 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be.

This is Service Design Thinking

Author : Marc Stickdorn
Publisher : Bis Publishers
ISBN 13 : 9789063692797
Total Pages : 376 pages
Book Rating : 4.6/5 (927 download)

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Book Synopsis This is Service Design Thinking by : Marc Stickdorn

Download or read book This is Service Design Thinking written by Marc Stickdorn and published by Bis Publishers. This book was released on 2012 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

A Tiny History of Service Design

Author : Daniele Catalanotto
Publisher :
ISBN 13 : 9780464827283
Total Pages : pages
Book Rating : 4.8/5 (272 download)

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Book Synopsis A Tiny History of Service Design by : Daniele Catalanotto

Download or read book A Tiny History of Service Design written by Daniele Catalanotto and published by . This book was released on 2018-09-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A two hour read book that shows the different events that made it possible for Service Design to be such a great field today.

Designing for Service

Author : Daniela Sangiorgi
Publisher : Bloomsbury Publishing
ISBN 13 : 1474250149
Total Pages : 343 pages
Book Rating : 4.4/5 (742 download)

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Book Synopsis Designing for Service by : Daniela Sangiorgi

Download or read book Designing for Service written by Daniela Sangiorgi and published by Bloomsbury Publishing. This book was released on 2017-02-23 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

An Introduction to Industrial Service Design

Author : Satu Miettinen
Publisher : Taylor & Francis
ISBN 13 : 1317181751
Total Pages : 165 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis An Introduction to Industrial Service Design by : Satu Miettinen

Download or read book An Introduction to Industrial Service Design written by Satu Miettinen and published by Taylor & Francis. This book was released on 2016-11-10 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.

An Introduction to Service Design

Author : Lara Penin
Publisher : Bloomsbury Publishing
ISBN 13 : 1350031917
Total Pages : 616 pages
Book Rating : 4.3/5 (5 download)

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Book Synopsis An Introduction to Service Design by : Lara Penin

Download or read book An Introduction to Service Design written by Lara Penin and published by Bloomsbury Publishing. This book was released on 2018-05-17 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.

Design for Services

Author : Anna Meroni
Publisher : CRC Press
ISBN 13 : 1317152387
Total Pages : 299 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Design for Services by : Anna Meroni

Download or read book Design for Services written by Anna Meroni and published by CRC Press. This book was released on 2016-04-08 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

Materials for Design

Author : Chris Lefteri
Publisher : Laurence King Publishing
ISBN 13 : 1780675348
Total Pages : 372 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Materials for Design by : Chris Lefteri

Download or read book Materials for Design written by Chris Lefteri and published by Laurence King Publishing. This book was released on 2014-05-12 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last ten years there has been a huge growth in the area of materials for design, but most books on this subject deal with advanced, semi-formed materials (that is, materials sold as sheet, rod, tube, etc.). This book provides much-needed information on the raw materials, and the low-down on how these can be used. Organized into three sections embracing grown, oil-based and mined materials, each entry includes information on key features, typical applications, production processes and sustainability issues. This fact-packed book will allow professional designers and students from a range of disciplines to understand in simple, exciting, visual terms the different qualities and features of materials.

Service Design for Business

Author : Ben Reason
Publisher : John Wiley & Sons
ISBN 13 : 1118988922
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Service Design for Business by : Ben Reason

Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Materials Enabled Designs

Author : Michael Pfeifer
Publisher : Butterworth-Heinemann
ISBN 13 : 0080941834
Total Pages : 321 pages
Book Rating : 4.0/5 (89 download)

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Book Synopsis Materials Enabled Designs by : Michael Pfeifer

Download or read book Materials Enabled Designs written by Michael Pfeifer and published by Butterworth-Heinemann. This book was released on 2009-06-02 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are books aplenty on materials selection criteria for engineering design. Most cover the physical and mechanical properties of specific materials, but few offer much in the way of total product design criteria. This innovative new text/reference will give the "Big picture view of how materials should be selected—not only for a desired function but also for their ultimate performance, durability, maintenance, replacement costs, and so on. Even such factors as how a material behaves when packaged, shipped, and stored will be taken into consideration. For without that knowledge, a design engineer is often in the dark as to how a particular material used in particular product or process is going to behave over time, how costly it will be, and, ultimately, how successful it will be at doing what is supposed to do. This book delivers that knowledge.* Brief but comprehensive review of major materials functional groups (mechanical, electrical, thermal, chemical) by major material categories (metals, polymers, ceramics, composites)* Invaluable guidance on selection criteria at early design stage, including such factors as functionality, durability, and availability* Insight into lifecycle factors that affect choice of materials beyond simple performance specs, including manufacturability, machinability, shelf life, packaging, and even shipping characteristics* Unique help on writing materials selection specifications

Service Design

Author : Andy Polaine
Publisher : Rosenfeld Media
ISBN 13 : 1933820616
Total Pages : 218 pages
Book Rating : 4.9/5 (338 download)

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Book Synopsis Service Design by : Andy Polaine

Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Service Design Capabilities

Author : Nicola Morelli
Publisher : Springer Nature
ISBN 13 : 3030562824
Total Pages : 99 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Service Design Capabilities by : Nicola Morelli

Download or read book Service Design Capabilities written by Nicola Morelli and published by Springer Nature. This book was released on 2020-08-27 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Materials for Architectural Design 2

Author : Victoria Ballard Bell
Publisher :
ISBN 13 : 9781780670898
Total Pages : 0 pages
Book Rating : 4.6/5 (78 download)

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Book Synopsis Materials for Architectural Design 2 by : Victoria Ballard Bell

Download or read book Materials for Architectural Design 2 written by Victoria Ballard Bell and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: As architecture and design programmes throughout the world break out of the classroom and adopt the holistic methods of design/build programs, Materials for Architectural Design 2 is a survey that bridges the gap between construction materials and design sensibility. Authors Victoria Ballard Bell and Patrick Rand have revisited the format of their award-winning first volume and present sixty new case studies of materials put to imaginative use by today's brightest architects. Bell and Rand introduce each material type - glass, concrete, wood, metal, plastic and masonry units - with new text describing its history and significance. Accessible case studies highlight recent advances in design and construction around the world - from a wooden church in Finland (JKMM Architects) and hand-crafted bamboo huts in Thailand (TYIN Tegnetsue Architects) to a bank encased in a glass shroud in Denmark (Schmidt Hammer Lassen Architects) and a museum faced with thousands of multicoloured ceramic rods in Germany (Sauerbruch Hutton). In a materials landscape that constantly changes to meet the demands of contemporary designers, Materials for Architectural Design 2 is an up-to-date guide to the best and most exciting materials at their disposal.

Materials and Design

Author : Michael F. Ashby
Publisher : Elsevier
ISBN 13 : 0080949401
Total Pages : 342 pages
Book Rating : 4.0/5 (89 download)

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Book Synopsis Materials and Design by : Michael F. Ashby

Download or read book Materials and Design written by Michael F. Ashby and published by Elsevier. This book was released on 2009-10-28 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Materials and Design: The Art and Science of Material Selection in Product Design, Second Edition, discusses the role of materials and processes in product design. The book focuses on the materials that designers need, as well as on how and why they use them. The book's 10 chapters cover topics such as function and personality, factors influencing product design, the design process, materials selection, and case studies in materials and design. Appendices for each chapter provide exercises for readers, along with detailed charts of technical attributes of different materials for reference. This book will be particularly useful to both students and working designers. Students are introduced to the role of materials in manufacturing and design, with the help of familiar language and concepts. Working designers can use the book as a reference source for materials and manufacturing. - The best guide ever published on the on the role of materials, past and present, in product development, by noted materials authority Mike Ashby and professional designer Kara Johnson--now with even better photos and drawings on the Design Process - Significant new section on the use of re-cycled materials in products, and the importance of sustainable design for manufactured goods and services - Enhanced materials profiles, with addition of new materials types like nanomaterials, advanced plastics and bio-based materials

Exploring Materials

Author : Inna Alesina
Publisher : Princeton Architectural Press
ISBN 13 : 9781568987682
Total Pages : 212 pages
Book Rating : 4.9/5 (876 download)

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Book Synopsis Exploring Materials by : Inna Alesina

Download or read book Exploring Materials written by Inna Alesina and published by Princeton Architectural Press. This book was released on 2010-03-24 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an action-oriented, accessible guide to design thinking that addresses both the how and why of product design. It encourages designers to look beyond the abstraction of pure forms or the whimsy of virtual objects, and instead to make and test real objects in a studio environment.-back cover.