The Language Of Outsourced Call Centers

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The Language of Outsourced Call Centers

Author : Eric Friginal
Publisher : John Benjamins Publishing
ISBN 13 : 9027289794
Total Pages : 346 pages
Book Rating : 4.0/5 (272 download)

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Book Synopsis The Language of Outsourced Call Centers by : Eric Friginal

Download or read book The Language of Outsourced Call Centers written by Eric Friginal and published by John Benjamins Publishing. This book was released on 2009-02-25 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents’ experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

The Oxford Handbook of Applied Linguistics

Author : Robert B. Kaplan
Publisher : Oxford University Press
ISBN 13 : 0190452536
Total Pages : 792 pages
Book Rating : 4.1/5 (94 download)

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Book Synopsis The Oxford Handbook of Applied Linguistics by : Robert B. Kaplan

Download or read book The Oxford Handbook of Applied Linguistics written by Robert B. Kaplan and published by Oxford University Press. This book was released on 2010-09-03 with total page 792 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Applied Linguistics contains 39 original chapters on a broad range of topics in applied linguistics by a diverse group of contributors. Its goal is to provide a comprehensive survey of the current state of the field, the many connections among its various sub-disciplines, and the likely directions of its future development. The Oxford Handbook of Applied Linguistics addresses a broad audience: applied linguists; educators and other scholars working in language acquisition, language learning, language planning, teaching, and testing; and linguists concerned with applications of their work. Systematically encompassing the major areas of applied linguistics-and drawing from a wide range of disciplines such as education, language policy, bi- and multi-lingualism, literacy, language and gender, neurobiology of language, psycholinguistics and cognition, language and computers, discourse analysis, language and concordances, ecology of language, pragmatics, translation, and many other fields, the editors and contributors to The Oxford Handbook of Applied Linguistics provide a panoramic and comprehensive look at this complex and vigorous field. This second edition includes five new chapters, and the remaining chapters have been thoroughly revised and updated to give a clear picture of the current state of applied linguistics.

The Oxford Handbook of Linguistic Analysis

Author : Bernd Heine
Publisher : OUP Oxford
ISBN 13 : 0191664804
Total Pages : 1305 pages
Book Rating : 4.1/5 (916 download)

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Book Synopsis The Oxford Handbook of Linguistic Analysis by : Bernd Heine

Download or read book The Oxford Handbook of Linguistic Analysis written by Bernd Heine and published by OUP Oxford. This book was released on 2015-02-19 with total page 1305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook compares the main analytic frameworks and methods of contemporary linguistics. It offers a unique overview of linguistic theory, revealing the common concerns of competing approaches. By showing their current and potential applications it provides the means by which linguists and others can judge what are the most useful models for the task in hand. Distinguished scholars from all over the world explain the rationale and aims of over thirty explanatory approaches to the description, analysis, and understanding of language. Each chapter considers the main goals of the model; the relation it proposes from between lexicon, syntax, semantics, pragmatics, and phonology; the way it defines the interactions between cognition and grammar; what it counts as evidence; and how it explains linguistic change and structure. The Oxford Handbook of Linguistic Analysis offers an indispensable guide for everyone researching any aspect of language including those in linguistics, comparative philology, cognitive science, developmental philology, cognitive science, developmental psychology, computational science, and artificial intelligence. This second edition has been updated to include seven new chapters looking at linguistic units in language acquisition, conversation analysis, neurolinguistics, experimental phonetics, phonological analysis, experimental semantics, and distributional typology.

An Introduction to Sociolinguistics

Author : Sharon K. Deckert
Publisher : A&C Black
ISBN 13 : 1441193359
Total Pages : 245 pages
Book Rating : 4.4/5 (411 download)

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Book Synopsis An Introduction to Sociolinguistics by : Sharon K. Deckert

Download or read book An Introduction to Sociolinguistics written by Sharon K. Deckert and published by A&C Black. This book was released on 2011-03-17 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a definitive introductory text to modern sociolinguistics that looks at the study of language and society through the concept of identity. It uses these sociolinguistic constructs of identity to tie together current concepts and methods in the field, offering a full overview of the discipline, both past and present. Deckert and Vickers adopt an interdisciplinary approach, introducing work from a variety of fields that examine sociolinguistic data, from linguistics to anthropology, sociology, psychology and education. The book moves from looking at language varieties and globalization to a close examination of language in social interaction, covering the concepts of ideology and power. Throughout, the authors offer keen insight into all of the topics, issues and methods that students of language and society will need to understand. The chapters contain a range of pedagogical features, including key terms, study questions, chapter summaries and further reading. This is an essential new text for all those studying contemporary sociolinguistics, suitable for undergraduates and postgraduates alike.

The Routledge Handbook of Corpus Linguistics

Author : Anne O'Keeffe
Publisher : Routledge
ISBN 13 : 1135153639
Total Pages : 711 pages
Book Rating : 4.1/5 (351 download)

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Book Synopsis The Routledge Handbook of Corpus Linguistics by : Anne O'Keeffe

Download or read book The Routledge Handbook of Corpus Linguistics written by Anne O'Keeffe and published by Routledge. This book was released on 2010-04-05 with total page 711 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides an overview of a dynamic and rapidly growing area with a widely applied methodology. This handbook covers the historical development of the field and its growing influence and application in other areas. It is suitable for advanced undergraduates and postgraduates.

Measured Language

Author : Jeffrey Connor-Linton
Publisher : Georgetown University Press
ISBN 13 : 1626160376
Total Pages : 257 pages
Book Rating : 4.6/5 (261 download)

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Book Synopsis Measured Language by : Jeffrey Connor-Linton

Download or read book Measured Language written by Jeffrey Connor-Linton and published by Georgetown University Press. This book was released on 2014-02-28 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measured Language presents studies using forms of measurement and quantitative analysis current in diverse areas of linguistic research from language assessment to language change, from generative linguistics to experimental psycholinguistics, and from longitudinal studies to classroom research.

Philippine English

Author : Ariane Macalinga Borlongan
Publisher : Taylor & Francis
ISBN 13 : 0429765142
Total Pages : 425 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis Philippine English by : Ariane Macalinga Borlongan

Download or read book Philippine English written by Ariane Macalinga Borlongan and published by Taylor & Francis. This book was released on 2022-09-19 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: Philippine English is a comprehensive reference work on the history, sociology, and linguistic structure of Philippine English. It offers readers unprecedented access to a synthesis of the last 50 years of research into Philippine English and puts forward a new and better understanding of the phenomenon of the nativization of English in the Philippines and the emergence of Philippine English. This definitive resource covers in great length and depth all that is currently known about the new English. The chapters offer detailed descriptions of Philippine English at various linguistic levels in addition to examining the psychosociolinguistic factors which shaped the language. Offering discussions of practice, language policy, language education, language teaching, and the relevance of English in various social phenomena in the Philippines, readers will find everything they need to know on theory, methodology, and application in the study of Philippine English.

Talking at Work

Author : Lucy Pickering
Publisher : Springer
ISBN 13 : 1137496169
Total Pages : 314 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis Talking at Work by : Lucy Pickering

Download or read book Talking at Work written by Lucy Pickering and published by Springer. This book was released on 2016-12-22 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others.

Corpus-based Research in Applied Linguistics

Author : Viviana Cortes
Publisher : John Benjamins Publishing Company
ISBN 13 : 902726905X
Total Pages : 240 pages
Book Rating : 4.0/5 (272 download)

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Book Synopsis Corpus-based Research in Applied Linguistics by : Viviana Cortes

Download or read book Corpus-based Research in Applied Linguistics written by Viviana Cortes and published by John Benjamins Publishing Company. This book was released on 2015-01-14 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume comprises nine contributions that were written by up-and-coming corpus-based researchers with varied areas of expertise, who were all disciples of Douglas Biber sometime in the past two decades. These papers cover a wide variety of linguistic analyses and describe the principles of the Flagstaff school: a careful procedure for language corpora collection with special consideration for corpus size, representativeness, sampling and systematic analysis; the use of computer programming abilities that allow the posing of corpus-based research questions never asked before; and a strong emphasis on the combination of quantitative methods based on sound and innovative statistical procedures complemented with comprehensive qualitative functional analyses of the language. This volume has been edited in honor of Douglas Biber, a pioneer of the American school of corpus-based research.

Philippine English

Author : MA. Lourdes S. Bautista
Publisher : Hong Kong University Press
ISBN 13 : 9622099475
Total Pages : 425 pages
Book Rating : 4.6/5 (22 download)

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Book Synopsis Philippine English by : MA. Lourdes S. Bautista

Download or read book Philippine English written by MA. Lourdes S. Bautista and published by Hong Kong University Press. This book was released on 2008-11-01 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: An overview and analysis of the role of English in the Philippines, the factors that led to its spread and retention, and the characteristics of Philippine English today.

Ethnographies of U.S. Empire

Author : Carole McGranahan
Publisher : Duke University Press
ISBN 13 : 1478002085
Total Pages : 485 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Ethnographies of U.S. Empire by : Carole McGranahan

Download or read book Ethnographies of U.S. Empire written by Carole McGranahan and published by Duke University Press. This book was released on 2018-08-02 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we live in and with empire? The contributors to Ethnographies of U.S. Empire pursue this question by examining empire as an unequally shared present. Here empire stands as an entrenched, if often invisible, part of everyday life central to making and remaking a world in which it is too often presented as an aberration rather than as a structuring condition. This volume presents scholarship from across U.S. imperial formations: settler colonialism, overseas territories, communities impacted by U.S. military action or political intervention, Cold War alliances and fissures, and, most recently, new forms of U.S. empire after 9/11. From the Mohawk Nation, Korea, and the Philippines to Iraq and the hills of New Jersey, the contributors show how a methodological and theoretical commitment to ethnography sharpens all of our understandings of the novel and timeworn ways people live, thrive, and resist in the imperial present. Contributors: Kevin K. Birth, Joe Bryan, John F. Collins, Jean Dennison, Erin Fitz-Henry, Adriana María Garriga-López, Olívia Maria Gomes da Cunha, Matthew Gutmann, Ju Hui Judy Han, J. Kēhaulani Kauanui, Eleana Kim, Heonik Kwon, Soo Ah Kwon, Darryl Li, Catherine Lutz, Sunaina Maira, Carole McGranahan, Sean T. Mitchell, Jan M. Padios, Melissa Rosario, Audra Simpson, Ann Laura Stoler, Lisa Uperesa, David Vine

Designing the Best Call Center for Your Business

Author : Brendan Read
Publisher : CRC Press
ISBN 13 : 1040159192
Total Pages : 315 pages
Book Rating : 4.0/5 (41 download)

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Book Synopsis Designing the Best Call Center for Your Business by : Brendan Read

Download or read book Designing the Best Call Center for Your Business written by Brendan Read and published by CRC Press. This book was released on 2005-01-02 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

Strong Language

Author : Chris West
Publisher : Chris West
ISBN 13 : 1544523572
Total Pages : 227 pages
Book Rating : 4.5/5 (445 download)

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Book Synopsis Strong Language by : Chris West

Download or read book Strong Language written by Chris West and published by Chris West. This book was released on 2022-02-10 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: A great brand voice grabs attention, persuades your audience, and builds loyalty. But as the number of brand channels explodes, organisations are finding it harder than ever to create a consistent, differentiated brand voice and express exactly what they stand for. In Strong Language, international tone of voice expert Chris West walks you through the process of creating a compelling brand voice – and getting everyone to use it from day one. Discover the three levels that every brand voice operates on, and learn step-by-step how to create practical tone of voice guidelines, flex your brand voice for different situations, and get organisational support to create the change you want. Drawing on his experience working with hundreds of brands – including Alphabet’s Moonshot Factory, Harry Winston, the world's biggest carmaker, and startups in fintech, edtech, and skincare – Chris West’s Strong Language framework will guide you to the breakthrough voice you need to outsmart and outperform your competitors.

The Routledge Handbook of Corpus Approaches to Discourse Analysis

Author : Eric Friginal
Publisher : Routledge
ISBN 13 : 0429535627
Total Pages : 758 pages
Book Rating : 4.4/5 (295 download)

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Book Synopsis The Routledge Handbook of Corpus Approaches to Discourse Analysis by : Eric Friginal

Download or read book The Routledge Handbook of Corpus Approaches to Discourse Analysis written by Eric Friginal and published by Routledge. This book was released on 2020-12-17 with total page 758 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Corpus Approaches to Discourse Analysis highlights the diversity, breadth, and depth of corpus approaches to discourse analysis, compiling new and original research from notable scholars across the globe. Chapters showcase recent developments influenced by the exponential growth in linguistic computing, advances in corpus design and compilation, and the applications of sound quantitative and interpretive techniques in analyzing text and discourse patterns. Key discourse domains covered by 35 empirical chapters include: • Research contexts and methodological considerations; • Naturally occurring spoken, professional, and academic discourse; • Corpus approaches to conversational discourse, media discourse, and professional and academic writing. The Routledge Handbook of Corpus Approaches to Discourse Analysis is key reading for both experienced and novice researchers working at the intersection of corpus linguistics and discourse analysis, as well as anyone undertaking study in these areas, as well as anyone interested in related fields and adjacent research approaches.

The Routledge Handbook of Language Testing

Author : Glenn Fulcher
Publisher : Routledge
ISBN 13 : 1000464695
Total Pages : 748 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Routledge Handbook of Language Testing by : Glenn Fulcher

Download or read book The Routledge Handbook of Language Testing written by Glenn Fulcher and published by Routledge. This book was released on 2021-12-15 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition of The Routledge Handbook of Language Testing provides an updated and comprehensive account of the area of language testing and assessment. The volume brings together 35 authoritative articles, divided into ten sections, written by 51 leading specialists from around the world. There are five entirely new chapters covering the four skills: reading, writing, listening, and speaking, as well as a new entry on corpus linguistics and language testing. The remaining 30 chapters have been revised, often extensively, or entirely rewritten with new authorship teams at the helm, reflecting new generations of expertise in the field. With a dedicated section on technology in language testing, reflecting current trends in the field, the Handbook also includes an extended epilogue written by Harding and Fulcher, contemplating what has changed between the first and second editions and charting a trajectory for the field of language testing and assessment. Providing a basis for discussion, project work, and the design of both language tests themselves and related validation research, this Handbook represents an invaluable resource for students, researchers, and practitioners working in language testing and assessment and the wider field of language education.

The Routledge Handbook of Discourse Analysis

Author : Michael Handford
Publisher : Routledge
ISBN 13 : 1136672923
Total Pages : 709 pages
Book Rating : 4.1/5 (366 download)

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Book Synopsis The Routledge Handbook of Discourse Analysis by : Michael Handford

Download or read book The Routledge Handbook of Discourse Analysis written by Michael Handford and published by Routledge. This book was released on 2013-06-17 with total page 709 pages. Available in PDF, EPUB and Kindle. Book excerpt: Approaches to discourse analysis -- Register and genre -- Developments in spoken discourse -- Educational applications -- Institutional applications -- Identity, culture and discourse.

The Concise Encyclopedia of Applied Linguistics

Author : Carol A. Chapelle
Publisher : John Wiley & Sons
ISBN 13 : 1119147379
Total Pages : 1700 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis The Concise Encyclopedia of Applied Linguistics by : Carol A. Chapelle

Download or read book The Concise Encyclopedia of Applied Linguistics written by Carol A. Chapelle and published by John Wiley & Sons. This book was released on 2020-01-09 with total page 1700 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a wide-ranging overview of the issues and research approaches in the diverse field of applied linguistics Applied linguistics is an interdisciplinary field that identifies, examines, and seeks solutions to real-life language-related issues. Such issues often occur in situations of language contact and technological innovation, where language problems can range from explaining misunderstandings in face-to-face oral conversation to designing automated speech recognition systems for business. The Concise Encyclopedia of Applied Linguistics includes entries on the fundamentals of the discipline, introducing readers to the concepts, research, and methods used by applied linguists working in the field. This succinct, reader-friendly volume offers a collection of entries on a range of language problems and the analytic approaches used to address them. This abridged reference work has been compiled from the most-accessed entries from The Encyclopedia of Applied Linguistics (www.encyclopediaofappliedlinguistics.com), the more extensive volume which is available in print and digital format in 1000 libraries spanning 50 countries worldwide. Alphabetically-organized and updated entries help readers gain an understanding of the essentials of the field with entries on topics such as multilingualism, language policy and planning, language assessment and testing, translation and interpreting, and many others. Accessible for readers who are new to applied linguistics, The Concise Encyclopedia of Applied Linguistics: Includes entries written by experts in a broad range of areas within applied linguistics Explains the theory and research approaches used in the field for analysis of language, language use, and contexts of language use Demonstrates the connections among theory, research, and practice in the study of language issues Provides a perfect starting point for pursuing essential topics in applied linguistics Designed to offer readers an introduction to the range of topics and approaches within the field, The Concise Encyclopedia of Applied Linguistics is ideal for new students of applied linguistics and for researchers in the field.