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The Investigation Of Personality States And Situational Characteristics In Customer Service Jobs
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Book Synopsis The Investigation of Personality States and Situational Characteristics in Customer Service Jobs by : Lei Huang
Download or read book The Investigation of Personality States and Situational Characteristics in Customer Service Jobs written by Lei Huang and published by . This book was released on 2009 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Oxford Handbook of Psychological Situations by : John F. Rauthmann
Download or read book The Oxford Handbook of Psychological Situations written by John F. Rauthmann and published by Oxford University Press. This book was released on 2020-07-01 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: Situations matter. They let people express their personalities and values; provoke motivations, emotions, and behaviors; and are the contexts in which people reason and act. The psychological assessment of situations is a new and rapidly developing area of research, particularly within the fields of personality and social psychology. This volume compiles state-of-the-art knowledge on psychological situations in chapters written by experts in their respective research areas. Bringing together historical reviews, theoretical pieces, methodological descriptions, and empirical applications, this volume is the definitive, go-to source for a psychology of situations.
Book Synopsis Advances in Experimental Social Psychology by : Bertram Gawronski
Download or read book Advances in Experimental Social Psychology written by Bertram Gawronski and published by Academic Press. This book was released on 2021-02-26 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Advances in Experimental Social Psychology series is the premier outlet for reviews of mature, high-impact research programs in social psychology. Contributions to the series provide defining pieces of established research programs, reviewing and integrating thematically related findings by individual scholars or research groups. Topics discussed in Volume 63 include Social Evaluation, Whole Traits, Paradoxical Thinking and Intractable Conflicts, Face Perception, and Social Perception. - Provides one of the most cited series in the field of experimental social psychology - Contains contributions of major empirical and theoretical interest - Represents the best and brightest in new research, theory and practice in social psychology
Book Synopsis The Oxford Handbook of Organizational Citizenship Behavior by : Philip M. Podsakoff
Download or read book The Oxford Handbook of Organizational Citizenship Behavior written by Philip M. Podsakoff and published by Oxford University Press. This book was released on 2018 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Organizational Citizenship Behavior provides a broad and interdisciplinary review of state-of-the-art research on organizational citizenship behaviors (OCBs), and related constructs such as contextual performance, spontaneous organizational behavior, prosocial behavior, and proactive behavior in the workplace. Contributors address the conceptualization and measurement of OCBs; the antecedents, correlates, and consequences of these behaviors; and the methodological issues that are common when studying OCBs. In addition, this handbook pushes future scholarship in this and related areas by identifying substantive questions, methods, and issues for future research. The result is a single resource that will inform and inspire scholars, students, and practitioners of the origins of this construct, the current state of research on this topic, and potentially exciting avenues for future exploration. This handbook is designed to meet the needs of a broad spectrum of researchers and advanced undergraduate and graduate students in a variety of disciplines including management, organizational behavior, human resources management, and industrial and organizational psychology, as well as those interested in studying citizenship behavior in a variety of organizational contexts including marketing, nursing, engineering, sports, and education.
Book Synopsis Handbook of Personality at Work by : Neil Christiansen
Download or read book Handbook of Personality at Work written by Neil Christiansen and published by Routledge. This book was released on 2013-07-18 with total page 952 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personality has emerged as a key factor when trying to understand why people think, feel, and behave the way they do at work. Recent research has linked personality to important aspects of work such as job performance, employee attitudes, leadership, teamwork, stress, and turnover. This handbook brings together into a single volume the diverse areas of work psychology where personality constructs have been applied and investigated, providing expert review and analysis based on the latest advances in the field.
Book Synopsis Psychological Assessment in South Africa by : Sumaya Laher
Download or read book Psychological Assessment in South Africa written by Sumaya Laher and published by NYU Press. This book was released on 2013-01-01 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the research related to psychological assessment across South Africa. The thirty-six chapters provide a combination of psychometric theory and practical assessment applications in order to combine the currently disparate research that has been conducted locally in this field. Existing South African texts on psychological assessment are predominantly academic textbooks that explain psychometric theory and provide brief descriptions of a few testing instruments. Psychological Assessment in South Africa provides in-depth coverage of a range of areas within the broad field of psychological assessment, including research conducted with various psychological instruments. The chapters critically interrogate the current Eurocentric and Western cultural hegemonic practices that dominate the field of psychological assessment. The book therefore has the potential to function both as an academic text for graduate students, as well as a specialist resource for professionals, including psychologists, psychometrists, remedial teachers and human resource practitioners.
Book Synopsis Dynamic Personality Science. Integrating Between-Person Stability and Within-Person Change by : Nadin Beckmann
Download or read book Dynamic Personality Science. Integrating Between-Person Stability and Within-Person Change written by Nadin Beckmann and published by Frontiers Media SA. This book was released on 2017-12-28 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personality can be understood from at least two perspectives. One focuses on stable, between-person differences, or traits. The other perspective focuses on within-person differences and dynamics, i.e., fluctuations in personality in response to situations and across time. This Research Topic reflects recent developments in personality research to integrate both trait and dynamic perspectives. An integrated view on personality recognizes both stability in between-person differences and within-person change. Contributors are drawn from research teams across Europe, North America and Australasia, and from basic and applied fields, including organizational, educational, and clinical. The studies reported provide new evidence in support of an integrative approach, highlight currently active areas of research and propose new directions of research. Current streams of research include the study of contingent units of personality and within-person processes underlying traits, the comparisons of findings based on within- vs. between-person data, the conceptualisation and operationalization of perceived and objective change in situation variables, the malleability of personality and the potential for personality interventions. Integrative approaches using within-person designs provide new, bottom-up insights into general principles of personality that explain differences between people while reflecting the complexities of within-person personality dynamics at the level of the individual.
Book Synopsis Workplace Psychology by : Kris Powers
Download or read book Workplace Psychology written by Kris Powers and published by . This book was released on 2019 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace Psychology: Issues and Application is a compilation of open content for students of Psychology 104: Workplace Psychology at Chemeketa Community College. It is an optional print edition of the OER textbook in use in those classes.
Book Synopsis The SAGE Handbook of Organizational Behavior by : Julian Barling
Download or read book The SAGE Handbook of Organizational Behavior written by Julian Barling and published by SAGE. This book was released on 2008-07-24 with total page 777 pages. Available in PDF, EPUB and Kindle. Book excerpt: This milestone handbook brings together an impressive collection of international contributions on micro research in organizational behavior. Focusing on core micro organizational behaviour issues, chapters cover key themes such as individual and group behaviour. The SAGE Handbook of Organizational Behavior Volume One provides students and scholars with an insightful and wide reaching survey of the current state of the field and is an indespensible road map to the subject area. The SAGE Handbook of Organizational Behavior Volume Two edited by Stewart R Clegg and Cary L Cooper draws together contributions from leading macro organizational behaviour scholars.
Book Synopsis Handbook of Psychology, Industrial and Organizational Psychology by : Irving B. Weiner
Download or read book Handbook of Psychology, Industrial and Organizational Psychology written by Irving B. Weiner and published by John Wiley & Sons. This book was released on 2012-10-10 with total page 820 pages. Available in PDF, EPUB and Kindle. Book excerpt: Psychology is of interest to academics from many fields, as well as to the thousands of academic and clinical psychologists and general public who can't help but be interested in learning more about why humans think and behave as they do. This award-winning twelve-volume reference covers every aspect of the ever-fascinating discipline of psychology and represents the most current knowledge in the field. This ten-year revision now covers discoveries based in neuroscience, clinical psychology's new interest in evidence-based practice and mindfulness, and new findings in social, developmental, and forensic psychology.
Book Synopsis Organizational Behaviour: Text and Cases, 3rd Edition by : Singh Kavita
Download or read book Organizational Behaviour: Text and Cases, 3rd Edition written by Singh Kavita and published by Vikas Publishing House. This book was released on 2015 with total page 589 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of Organizational Behaviour: Text and Cases offers a concise yet comprehensive coverage of the theories that determine behaviour in organizations. The relationship between effective organizational behaviour and the effective functioning of an organization is established through a clear and lucid style of presentation. With the help of necessary concepts, tools and techniques necessary for understanding behaviour in organizations, this book attempts to unfold human behaviour at four levels; starting from the individual processes and moving on to the interpersonal, organizational, and change processes. It encourages active learning through exercises, field projects and case studies, and develops competencies that are essential for becoming successful managers and effective employees in organizations. The three new chapters—Career, Planning and Management; Performance and Reward Management; and Gender Issues in Management—help readers understand organizational behaviour in the current Indian business scenario better. KEY FEATURES • Classroom-tested case studies pertaining to actual incidents from the workplace • Several examples from BPCL, HCL Technologies, Wipro, Infosys and SAP highlighting the best practices in the industry • Caselets focusing on behavioural issues in organizations • Field projects involving students in data collection and analysis • Marginalia summarizing crucial points and serving as quick references • A companion website featuring multiple-choice questions, learning objectives, an instructor’s manual, and PowerPoint lecture slides enabling effective presentation of concepts
Download or read book Research in Education written by and published by . This book was released on 1974 with total page 1262 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance Measurement by : Winston Bennett
Download or read book Performance Measurement written by Winston Bennett and published by Psychology Press. This book was released on 2014-02-04 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the course of the past few years, teaching, research, and practice has underscored the importance of performance measurement and criterion development as topics of great interest, considerable debate, and some misunderstanding. It has also become clear that the field needs to address a compendium of research, applications, and issues. Performance Measurement: Current Perspectives and Future Challenges brings together internationally recognized leaders in the field and each examines the subject matter in a way that has never been done--focusing on the dynamic nature of work and the tremendous demands being placed on assessment and measurement as core organizational activities. It also uniquely uses their expertise to provide critical pointers to not only the practical implications of work in the field, but also to the new and continuing issues to be addressed and research to be conducted. The book will be useful to both scientists and practitioners.
Book Synopsis The Big Five Personality Factors by : Boele de Raad
Download or read book The Big Five Personality Factors written by Boele de Raad and published by Hogrefe Publishing. This book was released on 2000 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the origin, history, rationale, procedures, developments, models and practical applications of the so-called Big Five traits, providing a concise but thorough insight into the Big Five model of personality and its emergence from the lexical trait approach to personality structure. Written by one of the world's leading experts in this field, this integrated text includes a critical description of the theory that provides readers with all the necessary background information. The text is of interest to specialists in the field of personality and to applied psychologists.
Book Synopsis Handbook of Research on Effective Communication, Leadership, and Conflict Resolution by : Normore, Anthony H.
Download or read book Handbook of Research on Effective Communication, Leadership, and Conflict Resolution written by Normore, Anthony H. and published by IGI Global. This book was released on 2016-02-26 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order for an organization to thrive, it is essential to develop key strategies for interaction, leadership, and management within diverse settings. Refining these skills ultimately aids in the arbitration of any potential conflicts that may arise during intra-organizational interactions. The Handbook of Research on Effective Communication, Leadership, and Conflict Resolution evaluates operational strategies and interpersonal skill development for the successful leadership and management of modern organizations. Highlighting various governance and interaction techniques that assist in mediating organizational controversies, this handbook of research is a vital source for professionals, leaders, managers, and human resource specialists interested in developing skills needed to efficiently communicate, collaborate, and negotiate across differences within an organization.
Book Synopsis Handbook on the Temporal Dynamics of Organizational Behavior by : Yannick Griep
Download or read book Handbook on the Temporal Dynamics of Organizational Behavior written by Yannick Griep and published by Edward Elgar Publishing. This book was released on 2020-05-29 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook on the Temporal Dynamics of Organizational Behavior is designed to help scholars begin to address the temporal shortcomings in the extant organizational behavior literature. The handbook provides conceptual and methodological reasons to study organizational behavior from a dynamic perspective and offers new conceptual and theoretical insights on some of the most popular organizational behavior topics. Unlike many other handbooks, this one provides methodological and analytical tools, including syntax and example data files, to help researchers tackle dynamic research questions effectively.
Book Synopsis Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations by : Normore, Anthony
Download or read book Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations written by Normore, Anthony and published by IGI Global. This book was released on 2019-03-08 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: As communication and leadership skills are both essential for personal and organizational success, new approaches and management styles are continuously being sought. Emerging technologies, automation opportunities, and a diverse workforce are just a few of the challenges business professionals must be prepared for in today’s workplace environment. The Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations provides emerging research exploring the theoretical and practical aspects of managing and solving conflicts, and introduces updated approaches for refining communication and leadership skills. Featuring coverage on a broad range of topics such as emotional intelligence, organizational crises, and virtual team management, this book is ideally designed for professionals, leaders, managers, and human resource specialists seeking current research on developing the skills and consciousness needed to effectively communicate, negotiate, and collaborate in diverse organizations.