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Author :
Publisher :
ISBN 13 :
Total Pages : 142 pages
Book Rating : 4.:/5 (931 download)
Download or read book The International Research Symposium on Service Excellence in Management (QUIS) written by and published by . This book was released on 2014 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : R. SRINIVASAN
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120345606
Total Pages : 288 pages
Book Rating : 4.1/5 (23 download)
Download or read book SERVICES MARKETING written by R. SRINIVASAN and published by PHI Learning Pvt. Ltd.. This book was released on 2012-03-05 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third edition continues to give a clear analysis of what Services Marketing is all about. The book is reinforced with many illuminating case studies. What makes this new edition appealing to the readers are the reorganized chapters. Furthermore, new cases have been added and the existing cases have been updated to make the text as per the current scenario. The cases, set within the Indian context, lend a practical dimension to the subject, familiarizing the student with the developments in the Services Marketing area in India today. What is New to This Edition : • Updated cases and figures incorporated with current data The revised edition, with its emphasis on recent data and the contemporary Services Marketing scenario is an ideal companion for the budding managers. It should also be of great use to the practising managers attending various Management Development Programmes (MDPs) and Executive Development Programmes (EDPs).
Download or read book QUIS 9 symposium written by and published by . This book was released on 2005 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Antonella Petrillo
Publisher : BoD – Books on Demand
ISBN 13 : 1803557621
Total Pages : 294 pages
Book Rating : 4.8/5 (35 download)
Download or read book Digital Transformation written by Antonella Petrillo and published by BoD – Books on Demand. This book was released on 2022-10-05 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the business world, digital transformation involves finding and developing new strategies and modernizing the information technology of private and public companies. This book presents practices, challenges, and opportunities related to digital transformation. It includes fourteen chapters that address digital transformation in a variety of industries, including finance, construction, education, marketing, and more.
Author : Helmut Krcmar
Publisher : Springer
ISBN 13 : 3319127187
Total Pages : 335 pages
Book Rating : 4.3/5 (191 download)
Download or read book Trusted Cloud Computing written by Helmut Krcmar and published by Springer. This book was released on 2014-11-15 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents the scientific results of the projects related to the Trusted Cloud Program, covering fundamental aspects of trust, security, and quality of service for cloud-based services and applications. These results aim to allow trustworthy IT applications in the cloud by providing a reliable and secure technical and legal framework. In this domain, business models, legislative circumstances, technical possibilities, and realizable security are closely interwoven and thus are addressed jointly. The book is organized in four parts on “Security and Privacy”, “Software Engineering and Software Quality”, “Platforms, Middleware and Integration”, and “Social Aspects, Business Models and Standards”. It thus provides a holistic view on technological, societal, and legal aspects, which are indispensable not only to ensure the security of cloud services and the data they process, but also to gain the trust of society, business, industry, and science in these services. The ultimate goal of the book, as well as of the Trusted Cloud Program in general, is to distribute these results to a broader audience in both academia and industry, and thus to help with the proliferation of "Industry 4.0" services.
Author : Dagmar Lund-Durlacher
Publisher : Springer
ISBN 13 : 3030156249
Total Pages : 382 pages
Book Rating : 4.0/5 (31 download)
Download or read book Corporate Sustainability and Responsibility in Tourism written by Dagmar Lund-Durlacher and published by Springer. This book was released on 2019-05-03 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers essential insights into how the world's second largest industry, tourism, is responding to challenges involved in expanding the corporate social responsibility (CSR) concept to corporate sustainability and responsibility, referred to as CSR 2.0. It analyzes the typical setup of tourism with various types of commercial agents: corporations, small and medium sized enterprises, public-private partnerships, social enterprises and local cooperatives. In addition, the book examines a broad range of voluntary initiatives, the effectiveness of these efforts, and how contextual and wider policy features shape these relationships. The book is divided into three parts, the first of which elaborates on strategic drivers and rationales for CSR. In turn, the second part introduces readers to design approaches for CSR programs and envisaged impacts, while part three focuses on implementation, certification, reporting, and possible outcomes. Each part offers a mixture of theoretical perspectives, synthesis analyses and case studies. The respective chapters tackle a broad spectrum of tourism sub-sectors, e.g. the cruise industry, aviation, gastronomy, nature-based tourism, and urban destinations.
Author : Bernard Davis
Publisher : Routledge
ISBN 13 : 1136402837
Total Pages : 448 pages
Book Rating : 4.1/5 (364 download)
Download or read book Food and Beverage Management written by Bernard Davis and published by Routledge. This book was released on 2008-04-22 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Food and Beverage Management 4e provides a complete introduction to this vital area of hospitality management. Now in its fourth edition, this best-selling text has been completely revised and restructured to reflect current practice and teaching and includes updated information on all areas, especially technology, operations and staffing issues. Each chapter has a user friendly structure including aims, exercises and further study hints. Food and Beverage Management 4e is the introductory bible for people entering food and beverage management studies or practice.
Author : Martin Hepp
Publisher : Springer
ISBN 13 : 3319104918
Total Pages : 203 pages
Book Rating : 4.3/5 (191 download)
Download or read book E-Commerce and Web Technologies written by Martin Hepp and published by Springer. This book was released on 2014-08-18 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 15th International Conference on Electronic Commerce and Web Technologies (EC-Web) held in Munich, Germany, in September 2014. The 11 full and 8 short papers included in this volume were carefully reviewed and selected from 46 submissions. The papers are organized in topical sections on data, information, and knowledge management for e-business; Semantic Web and linked open data for e-business; search, matchmaking, recommender and comparison systems; economics, management, and law; and social interaction in e-business.
Author : Svetla T. Marinova
Publisher : Taylor & Francis
ISBN 13 : 1000835154
Total Pages : 254 pages
Book Rating : 4.0/5 (8 download)
Download or read book Reconfiguration of Business Models and Ecosystems written by Svetla T. Marinova and published by Taylor & Francis. This book was released on 2023-02-10 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Decoupling of business models and ecosystems is the disconnection of certain characteristic activities originally planned and completed in coincidence. It could bring in an immense adverse shock in the functioning of established business models and ecosystems possibly bringing them to resilience. Core causes for decoupling and resilience of business models and ecosystems are jolts, known as global crisis, universal pandemics, etc. The undesirable outcomes of critical events can reveal unique circumstances for business model and ecosystem resilience. Business model and ecosystem resilience represents a mandatory prerequisite for firms challenging their functioning and even very existence. Research has been conducted thus far, nevertheless this theme requires significantly more consideration. The key objective of this book is to bring further insights in the field delivering a thorough examination of the ways in which business models and ecosystems can develop resilience under extraordinary conditions. In the book, the resilience of business models and ecosystems is analysed aiming to investigate further the specifics of the relevant processes securing resilience and its outcomes. The resilience of business models and ecosystems is scrutinised as a credible way for enhancing the predispositions of firm’s survivability. Chapter 9 of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-NonCommercial-No Derivatives 4.0 license.
Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1799886077
Total Pages : 2004 pages
Book Rating : 4.7/5 (998 download)
Download or read book Research Anthology on Cross-Industry Challenges of Industry 4.0 written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-02-05 with total page 2004 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Industry 4.0 brings on a new bout of transformation and fundamental changes in various industries, the traditional manufacturing and production methods are falling to the wayside. Industrial processes must embrace modern technology and the most recent trends to keep up with the times. With “smart factories”; the automation of information and data; and the inclusion of IoT, AI technologies, robotics, and cloud computing comes new challenges to tackle. These changes are creating new threats in security, reliability, the regulations around legislation and standardization of technologies, malfunctioning devices or operational disruptions, and more. These effects span a variety of industries and need to be discussed. Research Anthology on Cross-Industry Challenges of Industry 4.0 explores the challenges that have risen as multidisciplinary industries adapt to the Fourth Industrial Revolution. With a shifting change in technology, operations, management, and business models, the impacts of Industry 4.0 and digital transformation will be long-lasting and will forever change the face of manufacturing and production. This book highlights a cross-industry view of these challenges, the impacts they have, potential solutions, and the technological advances that have brought about these new issues. It is ideal for mechanical engineers, electrical engineers, manufacturers, supply chain managers, logistics specialists, investors, managers, policymakers, production scientists, researchers, academicians, and students looking for cross-industry research on the challenges associated with Industry 4.0.
Author : Hugo Guyader
Publisher : Linköping University Electronic Press
ISBN 13 : 9176851168
Total Pages : 133 pages
Book Rating : 4.1/5 (768 download)
Download or read book The Heart and Wallet Paradox of Collaborative Consumption written by Hugo Guyader and published by Linköping University Electronic Press. This book was released on 2019-03-07 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collaborative consumption is a peer-to-peer (P2P) exchange of goods and services facilitated by online platforms. This phenomenon is driven by technologies that make it easier and cheaper to redistribute and share the use of existing but underutilized private resources. It is embedded in the paradigm shift in society towards access-based consumption, in opposition to acquisition and private individual ownership. Firms take on the new role of enabler of collaborative consumption by developing online platforms and smartphone apps that facilitate P2P exchanges between people in their roles of peer providers and consumers. Collaborative consumption is anchored to two opposite logics of consumption: sharing and market exchange. This results in the Heart & Wallet paradox with its tensions between a pro-social orientation and communal norms on the one hand, and a for-profit orientation and market norms on the other hand. While diverse societal and regulatory aspects of the so-called “sharing economy” are discussed in popular debate, scholars have yet to catch up on the theoretical implications from these influences on business activities and consumer behavior. This thesis aims to improve the understanding of collaborative consumption by contributing to the conceptualization of this new phenomenon as intertwined with coexisting sharing and market logics. The research is based on two papers taking the perspective of the firms operating online platforms that facilitate collaborative consumption, and two papers taking the perspective of the peer providers and consumers participating in P2P exchanges. The context of shared mobility (i.e. P2P car rental, ridesharing) is explored through three cases, using interviews with online platform managers and participants in collaborative consumption, participant observation, a netnography, a cross-sectional survey of platform users, and document analyses. This thesis situates collaborative consumption in the access paradigm, based on the temporal redistribution and monetization of private resources facilitated via online platforms, while nurturing the feelings of communal belonging and the sharing ethos embedded in P2P exchanges. Investigating the tensions of the Heart & Wallet paradox of collaborative consumption, I highlight the opposing rationales between the sharing logic of the original nonmonetary practices initiated by grassroots communities and the market logic of platform business models. I further emphasize the key function of communal identification for participants and the role of perceived sharing authenticity—the pitfalls of sharewashing for firms. This thesis contributes to service research by advancing the understanding of P2P exchanges and the conceptualization of collaborative consumption. Kollaborativ konsumtion bygger på P2P-utbyte (peer-to-peer) av varor och tjänster genom online-plattformar. Detta fenomen drivs på av teknologi som gör det enklare och billigare att dela användningen av befintliga men underutnyttjade privata resurser. Det är inbäddat i paradigmskiftet i samhället mot tillgångsbaserad konsumtion, i motsats till privat ägande. Företag får en ny roll som underlättare av kollaborativ konsumtion där privatpersoner istället intar rollerna som både leverantörer och konsumenter. Kollaborativ konsumtion är förankrat i två motsatta logiker: delning och varuutbyte. Detta resulterar i Heart & Wallet-paradoxen med spänningar emellan en pro-social orientering som bygger på gemensamma normer, och en vinstdrivande orientering baserad på marknadsnormer. Medan det funnits en debatt kring den så kallade ”delningsekonomin” och dess samhälleliga och legala implikationer, så har den akademiska debatten ännu ej hunnit ta fart kring dess påverkan på affärsverksamhet och konsumentbeteende. Avhandlingen syftar till att förbättra förståelsen av kollaborativ konsumtion genom att bidra till konceptualiseringen av detta fenomen där delningslogik och marknadslogik samexisterar. Avhandlingen är baserad på två artiklar som undersöker kollaborativ konsumtion från ett företagsperspektiv och två artiklar där begreppet studeras ur de deltagande individernas perspektiv. Kontexten ”shared mobility” (d.v.s. privat biluthyrning, samåkning) undersöks i tre organisationer med hjälp av intervjuer med anställda på onlineplattformar och deltagare i kollaborativ konsumtion, deltagarobservationer, en nätnografi, en tvärsnittsundersökning av plattformsanvändare och dokumentanalyser. Avhandlingen placerar kollaborativ konsumtion i paradigmet kring studier av tillgång till tjänster, där den temporära omfördelningen i tid och monetariseringen av privata resurser underlättas via online-plattformar, samtidigt som den gemensamma tillhörigheten och det ”delningsetos” som finns inbäddat i P2P-utbyten uppmuntras. Genom att undersöka spänningarna i Heart & Wallet-paradoxen i kollaborativ konsumtion, belyser jag motsättningarna mellan delningslogiken från gräsrotsrörelsen och marknadslogiken i plattformsaffärsmodellerna. Vidare diskuterar jag den centrala rollen av ”communal identification”-upplevelsen av autencitet vid delning av resurser för kollaborativ konsumtion. Avhandlingen bidrar till tjänsteforskningen kring tillgång till tjänster genom en ökad förståelse av P2P-utbyten och en konceptualisering av kollaborativ konsumtion.
Author : Academy of Management
Publisher :
ISBN 13 :
Total Pages : 230 pages
Book Rating : 4.E/5 ( download)
Download or read book The Academy of Management News written by Academy of Management and published by . This book was released on 2006 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bolat, Hür Bersam
Publisher : IGI Global
ISBN 13 : 1522578668
Total Pages : 424 pages
Book Rating : 4.5/5 (225 download)
Download or read book Agile Approaches for Successfully Managing and Executing Projects in the Fourth Industrial Revolution written by Bolat, Hür Bersam and published by IGI Global. This book was released on 2019-03-15 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication between man and machine is vital to completing projects in the current day and age. Without this constant connectiveness as we enter an era of big data, project completion will result in utter failure. Agile Approaches for Successfully Managing and Executing Projects in the Fourth Industrial Revolution addresses changes wrought by Industry 4.0 and its effects on project management as well as adaptations and adjustments that will need to be made within project life cycles and project risk management. Highlighting such topics as agile planning, cloud projects, and organization structure, it is designed for project managers, executive management, students, and academicians.
Author : Nur Fazidah Elias
Publisher : Springer Nature
ISBN 13 : 9811625794
Total Pages : 95 pages
Book Rating : 4.8/5 (116 download)
Download or read book Service Excellence for Sustainability written by Nur Fazidah Elias and published by Springer Nature. This book was released on 2021-07-22 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Author : Roya Rahimi
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 191509707X
Total Pages : 238 pages
Book Rating : 4.9/5 (15 download)
Download or read book The Sharing Economy and the Tourism Industry written by Roya Rahimi and published by Goodfellow Publishers Ltd. This book was released on 2022-04-29 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field.
Author : Sonja Christ-Brendemühl
Publisher : Springer Nature
ISBN 13 : 3658378859
Total Pages : 284 pages
Book Rating : 4.6/5 (583 download)
Download or read book Digital Technology in Service Encounters written by Sonja Christ-Brendemühl and published by Springer Nature. This book was released on 2022-06-27 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters. To retain competitiveness, it seems mandatory to increase service encounter efficiency by embedding digital technology into the existing processes. However, there is little empirical evidence on how such technological implementations affect the sentiments, attitudes, and behaviors of frontline employees. Likewise, research on interrelated customer responses is scarce. To address this matter, this book presents four distinct yet related studies to investigate the impact of digital technology on frontline employees, customers, and ultimately service firms. The results and implications provide meaningful insights for theory and practice.
Author : Evert Gummesson
Publisher : SAGE
ISBN 13 : 1473926831
Total Pages : 369 pages
Book Rating : 4.4/5 (739 download)
Download or read book Case Theory in Business and Management written by Evert Gummesson and published by SAGE. This book was released on 2017-01-25 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: ′This meticulous book submits research and the research process to deep scrutiny. It debunks the unhelpful dichotomy between quantitative and qualitative research and highlights the great value of multi-method and interactive research, approaches that have greatly deepened our thinking.′ – Professor Adrian Payne, University of New South Wales, Australia / Professor Pennie Frow, University of Sydney Setting out to dispel the argument that case study research lacks the science, theory and therefore validity of other forms of research, Evert Gummesson combines many decades of experience as both a renowned scholar and a reflective practitioner to effectively bridge the divide between case theory and how it is applied in practice. Bringing the fundamental strengths of cases to the fore, Gummesson introduces the ′Case Theory′ concept as an expanded version of case study research which includes both methodology and the types of results that emerge by: Guiding the reader in the theoretical and philosophical underpinning Demonstrating how to translate theory to pertinent research practice that address the real and consequential issues in business and management today. This book will appeal to students, academics and researchers who are interested in the science and philosophy behind case study research as well as the methodology and a thought-provoking read for anyone who wants to be challenged about their belief of case study theory.
