The Frontline Leader

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The Front-Line Leader

Author : Chris Van Gorder
Publisher : John Wiley & Sons
ISBN 13 : 1118933346
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis The Front-Line Leader by : Chris Van Gorder

Download or read book The Front-Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

Leadership Basics for Frontline Managers

Author : Bill Templeman
Publisher : CRC Press
ISBN 13 : 1040082017
Total Pages : 154 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Leadership Basics for Frontline Managers by : Bill Templeman

Download or read book Leadership Basics for Frontline Managers written by Bill Templeman and published by CRC Press. This book was released on 2014-03-05 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.

Process Safety Leadership from the Boardroom to the Frontline

Author : CCPS (Center for Chemical Process Safety)
Publisher : John Wiley & Sons
ISBN 13 : 1119519314
Total Pages : 277 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Process Safety Leadership from the Boardroom to the Frontline by : CCPS (Center for Chemical Process Safety)

Download or read book Process Safety Leadership from the Boardroom to the Frontline written by CCPS (Center for Chemical Process Safety) and published by John Wiley & Sons. This book was released on 2019-07-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive leadership guide on safe practices The release of chemicals and other hazardous materials pose significant, potentially catastrophic threats worldwide. An alarming number of such events, all of which are preventable, occur too often. Reducing the frequency of serious incidents is a fundamental responsibility of leadership at all levels, from frontline managers and supervisors to C-suite executives and the board of directors as well. Process Safety Leadership from the Boardroom to the Frontline is a practical, authoritative guide that clearly demonstrates how to create a viable culture of safety within an organization, implement and maintain disciplined management systems, and address the risks of process safety deficiencies. The most important factor in any management system is leadership. For chemical process safety management, effective and informed leadership provides direction, reinforces commitment, and drives responsibility. Written by experts from the Center for Chemical Process Safety, the world's largest provider of engineering curriculum materials for process safety, this pragmatic book contains the critical information and guidelines required to lead and manage process safety. Detailed yet accessible chapters examine topics such as strengthening management system accountability, driving operation within constraints, ensuring corporate memory, verifying execution, and more. Designed to be frequently used, shared, and discussed by leadership teams throughout an organization, this indispensable resource: Demonstrates the many ways process safety benefits an organization, based on benchmarking and broad industrial experience Develops skills and expands knowledge needed to drive consistent, reliable process safety performance Describes essential behaviors and actions for leaders to drive excellence in process safety cultures and disciplined management systems Helps establish risk criteria and safeguards for companies Presents new and previously unpublished experiences, approaches, and thinking Written for executives, plant leaders, functional managers, frontline supervisors and also individual contributors, Process Safety Leadership from the Boardroom to the Frontline provides a much-needed guide for instituting safe practices within a company. The Center for Chemical Process Safety (CCPS) has been the world leader in developing and disseminating information on process safety management and technology since 1985. The CCPS, an industry technology alliance of the American Institute of Chemical Engineers (AIChE), has published over 100 books in its process safety guidelines and process safety concepts series, and over 10 training modules through its Safety in Chemical Engineering Education (SAChE) series.

Leading on the Frontline

Author : Linda Cruse
Publisher : John Wiley & Sons
ISBN 13 : 0730365808
Total Pages : 280 pages
Book Rating : 4.7/5 (33 download)

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Book Synopsis Leading on the Frontline by : Linda Cruse

Download or read book Leading on the Frontline written by Linda Cruse and published by John Wiley & Sons. This book was released on 2018-10-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your leadership with powerful lessons from the frontline Leading on the Frontline brings humanitarian leadership into the boardroom, giving business leaders a powerful lesson in engagement, motivation, inspiration and innovation. Drawing upon a lifetime of humanitarian work in some of the world’s most difficult places, author Linda Cruse shares stories from the frontline that illustrate how to dig deep, inspire, thrive and more. Business leaders work on a different type of frontline — one that is no less volatile, uncertain, complex and ambiguous — and the ability to deal effectively with the unexpected sets great leaders apart from the herd. Tap into your own intuition, compassion and courage; keep composure under pressure; align vision with strategic goals; exercise mental toughness — these skills are required in the aftermath of a tsunami in Thailand or a landslide in Nepal, and in business, they propel good people to great feats of leadership. This book presents extraordinary stories of extraordinary people who confront the best and worst of humanity every day. These people accomplish big things with few resources, prioritise progress over personal comfort and prevail over seemingly impossible odds. Their lessons contain multitudes for those who aspire to be great leaders — and the very best version of themselves. Learn the secrets of effective leadership through the frontline humanitarian lens Master the art of storytelling to build morale, strengthen teamwork and define problem solving paradigms See everyday situations in a new way, discover new possibilities and unearth new solutions Learn how extraordinary people confront fear, face death and find joy in the most difficult circumstances Whether on the frontline or in the boardroom, the objective is the same: to achieve goals and exceed expectations. Leading on the Frontline equips leaders with the skills and perspective they need to emerge victorious in a relentlessly volatile, constantly changing world.

Front Line Leadership

Author : Nicholas R. Ripplinger
Publisher :
ISBN 13 : 9781944177195
Total Pages : 164 pages
Book Rating : 4.1/5 (771 download)

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Book Synopsis Front Line Leadership by : Nicholas R. Ripplinger

Download or read book Front Line Leadership written by Nicholas R. Ripplinger and published by . This book was released on 2016-03-09 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Resumes don't tell employers everything they need to know about prospective leadership hires. That is never truer than with our veterans. A better approach would be to ask, 'What have you learned, and how will you apply it?'" Nick Ripplinger Through honest, compelling storytelling, Nick Ripplinger takes the reader through various scenarios and illustrates how leadership decisions, both good and bad, impact a situation and the lives of those involved. By pinpointing specific lessons he learned through these experiences, Nick offers his insights and discusses how these lessons apply not only to the military but to the business world as well. In this book Nick shares lessons such as: The danger of using fear as a leadership style The significance of documenting goals The importance of taking care of yourself The value of collaboration The consequences of not having a plan Nick offers the reader a glimpse into his head and his heart as he shares his oftentimes grueling experiences. In an honest, authentic way, Nick uses these stories to illustrate what works and what doesn't with regard to effective leadership, and further explains the results and repercussions of key decisions. The stories are entertaining, but the lessons learned at the end of each chapter are invaluable for anyone wanting to grow as a leader."

Leadership

Author : Theo Veldsman
Publisher : KR Publishing
ISBN 13 : 9781869226091
Total Pages : pages
Book Rating : 4.2/5 (26 download)

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Book Synopsis Leadership by : Theo Veldsman

Download or read book Leadership written by Theo Veldsman and published by KR Publishing. This book was released on 2016-10-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 80 Contributors, 56 Chapters - This is the most comprehensive leadership book.

Frontline Leadership - The Hurdle

Author : David McPeak
Publisher : Utility Business Media
ISBN 13 : 1662914164
Total Pages : 90 pages
Book Rating : 4.6/5 (629 download)

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Book Synopsis Frontline Leadership - The Hurdle by : David McPeak

Download or read book Frontline Leadership - The Hurdle written by David McPeak and published by Utility Business Media. This book was released on 2021-09-14 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s hard to jump over a hurdle from a standing position. And leadership has its share of hurdles. Like a track athlete needs to focus on their run up, which includes preparation and training, to jump over hurdles, leaders must have an effective run up to overcome their hurdles. This book discusses the run up of culture creation and developing relationships while defining what leadership is and outlining characteristics and skills shared by successful leaders. Readers will develop a more complete definition of leadership through insights, principles, and scenarios shared throughout the book and walk away with an understanding of how to practice leadership and maximize their effectiveness and potential. Topics covered include sources of leadership and how it is measured; creating alignment and culture; leadership styles; emotional intelligence and decision making; effective communication; coaching and feedback; developing relationships; leading change; and teaching and training. Readers will be exposed to powerful lessons on balancing influence and authority and taking full ownership and responsibility for their team. They will learn how to favor positives and proaction over negatives and reaction and focus more on asking than telling. They will also learn to avoid the pitfalls of basing consequences on results alone and decisions made based on comfort and convenience. Doctors practice medicine and leaders must practice leadership. This entertaining, insightful, and inspiration book identifies leadership as a skill and explains how it can be learned, practiced, and improved. Read it and learn what it takes to create an effective leadership run up, overcome hurdles, and take leadership to the next level.

The Fearless Front Line

Author : Ray Attiyah
Publisher : Routledge
ISBN 13 : 9781937134617
Total Pages : 0 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis The Fearless Front Line by : Ray Attiyah

Download or read book The Fearless Front Line written by Ray Attiyah and published by Routledge. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leaders are committed to improving and growing their businesses, but all too often they find themselves mired in operational details and daily issues, leaving no time to pursue bold visions. "The Fearless Front Line "is a call to action for these leaders: to set a standard of fearlessness where front line workers have an "I run this place!" mindset that reflects pride and ownership of their critical role. This, in turn, liberates leadership to focus on the big-picture, bold strategies to improve and grow the business. Featuring Ray Attiyah's Run-Improve-Grow (RIG) model, "The Fearless Front Line "provides readers with critical processes and tools, including the RIG Roadmap, World Class Time Allocation standards, and What Went Well Daily Huddle scripts to create responsive, innovative, and nimble organizations and inspired, accountable, and confident teams. With "The Fearless Front Line," leaders can benefit from a proven program to drive perpetual and transformational improvement and growth.

Street-level Leadership

Author : Janet Vinzant Denhardt
Publisher : Georgetown University Press
ISBN 13 : 9780878407057
Total Pages : 216 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Street-level Leadership by : Janet Vinzant Denhardt

Download or read book Street-level Leadership written by Janet Vinzant Denhardt and published by Georgetown University Press. This book was released on 1998 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance. This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.

Becoming a Strategic Leader

Author : Richard L. Hughes
Publisher : John Wiley & Sons
ISBN 13 : 1118046579
Total Pages : 288 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Becoming a Strategic Leader by : Richard L. Hughes

Download or read book Becoming a Strategic Leader written by Richard L. Hughes and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s organizations face difficult challenges in order to remain competitive—the quickening pace of change, increasing uncertainty, growing ambiguity, and complexity. To meet these challenges, organizations must broaden the scope of leadership responsibility for strategic leadership and engage more people in the process of leadership. In Becoming a Strategic Leader Rich Hughes and Kate Beatty from the Center for Creative Leadership (CCL) offer executives and managers a handbook for implementing a strategic leadership process that reaches leaders at all levels of organizations. Based on CCL’s successful Developing the Strategic Leader Program, this book outlines the framework of strategic leadership and contains practical suggestions on how to develop the individual, team, and organizational skills needed for institutions to become more adaptable, flexible, and resilient. The authors also show how individual managers can exercise effective strategic leadership through their distinctive and systemic approach—thinking, acting, and influencing.

The Founder's Mentality

Author : Chris Zook
Publisher : Harvard Business Review Press
ISBN 13 : 1633691179
Total Pages : 223 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis The Founder's Mentality by : Chris Zook

Download or read book The Founder's Mentality written by Chris Zook and published by Harvard Business Review Press. This book was released on 2016-05-17 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Washington Post Bestseller Three Principles for Managing—and Avoiding—the Problems of Growth Why is profitable growth so hard to achieve and sustain? Most executives manage their companies as if the solution to that problem lies in the external environment: find an attractive market, formulate the right strategy, win new customers. But when Bain & Company’s Chris Zook and James Allen, authors of the bestselling Profit from the Core, researched this question, they found that when companies fail to achieve their growth targets, 90 percent of the time the root causes are internal, not external—increasing distance from the front lines, loss of accountability, proliferating processes and bureaucracy, to name only a few. What’s more, companies experience a set of predictable internal crises, at predictable stages, as they grow. Even for healthy companies, these crises, if not managed properly, stifle the ability to grow further—and can actively lead to decline. The key insight from Zook and Allen’s research is that managing these choke points requires a “founder’s mentality”—behaviors typically embodied by a bold, ambitious founder—to restore speed, focus, and connection to customers: • An insurgent’s clear mission and purpose • An unambiguous owner mindset • A relentless obsession with the front line Based on the authors’ decade-long study of companies in more than forty countries, The Founder’s Mentality demonstrates the strong relationship between these three traits in companies of all kinds—not just start-ups—and their ability to sustain performance. Through rich analysis and inspiring examples, this book shows how any leader—not only a founder—can instill and leverage a founder’s mentality throughout their organization and find lasting, profitable growth.

Judgment on the Front Line

Author : Chris DeRose
Publisher : Penguin
ISBN 13 : 1101561718
Total Pages : 277 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis Judgment on the Front Line by : Chris DeRose

Download or read book Judgment on the Front Line written by Chris DeRose and published by Penguin. This book was released on 2012-10-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

The Frontline Leader

Author : Ern Prentice
Publisher : Mirabel Publishing
ISBN 13 : 9781925716320
Total Pages : 292 pages
Book Rating : 4.7/5 (163 download)

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Book Synopsis The Frontline Leader by : Ern Prentice

Download or read book The Frontline Leader written by Ern Prentice and published by Mirabel Publishing. This book was released on 2017-12-30 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Leadership Without Easy Answers

Author : Ronald A. Heifetz
Publisher : Harvard University Press
ISBN 13 : 0674038479
Total Pages : 361 pages
Book Rating : 4.6/5 (74 download)

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Book Synopsis Leadership Without Easy Answers by : Ronald A. Heifetz

Download or read book Leadership Without Easy Answers written by Ronald A. Heifetz and published by Harvard University Press. This book was released on 2009-07-01 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: The economy uncertain, education in decline, cities under siege, crime and poverty spiraling upward, international relations roiling: we look to leaders for solutions, and when they don’t deliver, we simply add their failure to our list of woes. In doing do, we do them and ourselves a grave disservice. We are indeed facing an unprecedented crisis of leadership, Ronald Heifetz avows, but it stems as much from our demands and expectations as from any leader’s inability to meet them. His book gets at both of these problems, offering a practical approach to leadership for those who lead as well as those who look to them for answers. Fitting the theory and practice of leadership to our extraordinary times, the book promotes a new social contract, a revitalization of our civic life just when we most need it. Drawing on a dozen years of research among managers, officers, and politicians in the public realm and the private sector, among the nonprofits, and in teaching, Heifetz presents clear, concrete prescriptions for anyone who needs to take the lead in almost any situation, under almost any organizational conditions, no matter who is in charge, His strategy applies not only to people at the top but also to those who must lead without authority—activists as well as presidents, managers as well as workers on the front line.

Leadership Above the Line

Author : Sarah Sumner
Publisher :
ISBN 13 : 9781414305738
Total Pages : 0 pages
Book Rating : 4.3/5 (57 download)

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Book Synopsis Leadership Above the Line by : Sarah Sumner

Download or read book Leadership Above the Line written by Sarah Sumner and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you living “above the line”? Are you living and leading with integrity, excellence, and character? In Leadership above the Line, Dr. Sarah Sumner introduces a grid called The People Model. The People Model is versatile. It freely goes wherever people are. It applies to relationships anywhere—in the workplace, the home, volunteer clubs, businesses, government, nonprofits, schools, churches, hospitals, you name it. But what sets The People Model apart is its ethical dimension—it will help you become a better person. The People Model describes three sets of people—Strategists, Humanitarians, and Diplomats—and its goal is to help people live above the line in all three categories. Apply The People Model and you will increase your self-awareness, find new motivation, and be able to approach relationships with creativity that will make you more effective. Leadership above the Line takes a unique approach among books of this genre, in that it doesn't just explain The People Model, it models it through an engaging story—one that might just sound familiar to parts of your own story! Leadership above the Line also includes an entire section on applying The People Model, as well as a People Model Test and a People Model Workbook for small groups. Leadership above the Line invites you to experience living and leading above the line.

Blue-Collar Leadership

Author : Mack Story
Publisher : Kaizenops
ISBN 13 : 9780692654316
Total Pages : 118 pages
Book Rating : 4.6/5 (543 download)

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Book Synopsis Blue-Collar Leadership by : Mack Story

Download or read book Blue-Collar Leadership written by Mack Story and published by Kaizenops. This book was released on 2016-03-13 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally, there is a book specifically created for the often overlooked and underdeveloped blue-collar workers on the front lines. My passion is to help leaders and organizations invest in those on the front lines or to help you invest in yourself. For the blue-collar workers I value so much: I've written the book I wish someone would have given me this book nearly 30 years ago when I started my career on the front lines. It would have changed my life then. It can change your life now. Separate yourself from the crowd quickly by learning how to master the traits High Impact leaders value most. You will learn how to get noticed for the right reasons and how to get promoted for the right reasons. You will learn how to become recognized as a front line leader worth following, and you don't need formal authority (position) because you will develop something better: moral authority (influence). I've made this book easy to read for the non-readers on the front lines. There are 30 chapters with 3 pages each. If you read a chapter a day (3 pages) you will easily complete the book in 1 month even if you're a non-reader. I've written this book specifically for the often overlooked great people with so much untapped potential on the front lines. If you're on the front lines it will help you better understand: - how to make an impact from where you are - how to be recognized for your abilities - how to position yourself well for promotions - how to increase your influence with your leaders and your teammates - how to be a better team player - how & why you should accept more responsibility - how to intentionally become more valuable to the company - how to become more valuable and successful as an individual - how to lead yourself well in order to create a better future for yourself This book will actually be great for anyone at any level in any industry, but the greatest value will be for those in the blue-collar world on the front lines along with the first few layers of front line leaders. Of course, higher level leaders also need to know and understand what's in this book to multiply the potential of those on the front lines.

The Hidden Leader

Author : Scott Edinger
Publisher : AMACOM
ISBN 13 : 0814434002
Total Pages : 254 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Hidden Leader by : Scott Edinger

Download or read book The Hidden Leader written by Scott Edinger and published by AMACOM. This book was released on 2015-02-04 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps managers recognize hidden gems in the workplace and learn how to utilize them for their greatest impact. Think you can spot the leaders in your company? Don’t assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than “good employees”, these are “hidden leaders” and they are critical to an organization’s long-term success. Managers today need to make the most of all their resources—and The Hidden Leader shows them how to identify and cultivate these talented but under utilized employees, who: Demonstrate integrity Lead through authentic relationships Focus on results Work from clear customer purpose Fulfill the value promise of the company Don’t settle for the traditional feedback that tells you these are “good employees” who deserve a pat on the back and a 3 percent increase at the end of the year. These hidden leaders will soon be pulled out by another organization giving them the opportunity they deserve. Supported by real-world examples of hidden leaders in action--and QR codes readers can scan for instant access to online assessments--The Hidden Leader helps managers discover these secret saviors and enable them to deliver even greater value to customers.