The Facilitator Excellence Handbook

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The Facilitator Excellence Handbook

Author : Fran Rees
Publisher : John Wiley & Sons
ISBN 13 : 0787979805
Total Pages : 422 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis The Facilitator Excellence Handbook by : Fran Rees

Download or read book The Facilitator Excellence Handbook written by Fran Rees and published by John Wiley & Sons. This book was released on 2005-07-08 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator. The book addresses a variety of facilitation opportunities, challenges, and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations Instructions for designing and leading group work Examples of how various levels of facilitator competency are called for in different types of groups Techniques for facilitating meetings, teams, virtual teams, and organization-wide projects Discussions on the art of facilitating and what makes a great facilitator

Unleashing Excellence

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Enterprise Excellence Handbook: A Step-by-Step Guide to Success

Author : Rod Baxter
Publisher : Lulu.com
ISBN 13 : 1329653076
Total Pages : 438 pages
Book Rating : 4.3/5 (296 download)

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Book Synopsis Enterprise Excellence Handbook: A Step-by-Step Guide to Success by : Rod Baxter

Download or read book Enterprise Excellence Handbook: A Step-by-Step Guide to Success written by Rod Baxter and published by Lulu.com. This book was released on 2016-08-26 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Enterprise Excellence Handbook is a step-by-step guide to success designed for leaders and practitioners. It is organized in five major sections describing strategy, culture, project management, problem solving, and workshop facilitation. It is a must-have resource that will guide you in creating immediate and sustainable value for your organization. This Handbook includes: Strategy Driven for Success to define, deploy, and achieve strategic objectives; Cultural Engagement for Success to create an engaged and high-performing culture; Project Management for Success to complete projects within budget and on time; Problem Solving for Success to eliminate the root cause and implement a sustainable solution; Workshop Facilitation for Success to efficiently and effectively facilitate fast-paced events - problem-solving workshops and other types of workshops. With the purchase of this handbook, the reader has access to a downloadable file containing all templates referenced in the book.

The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition

Author : Russell T. Westcott
Publisher : Quality Press
ISBN 13 : 0873898613
Total Pages : 513 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition by : Russell T. Westcott

Download or read book The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition written by Russell T. Westcott and published by Quality Press. This book was released on 2013-10-07 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQs Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.

The ASQ Certified Manager of Quality/Organizational Excellence Handbook

Author : Sandra L Furterer
Publisher : Quality Press
ISBN 13 : 1951058070
Total Pages : 555 pages
Book Rating : 4.9/5 (51 download)

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Book Synopsis The ASQ Certified Manager of Quality/Organizational Excellence Handbook by : Sandra L Furterer

Download or read book The ASQ Certified Manager of Quality/Organizational Excellence Handbook written by Sandra L Furterer and published by Quality Press. This book was released on 2021-01-25 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.

Facilitator's Guide to Participatory Decision-Making

Author : Sam Kaner
Publisher : John Wiley & Sons
ISBN 13 : 111804701X
Total Pages : 363 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Facilitator's Guide to Participatory Decision-Making by : Sam Kaner

Download or read book Facilitator's Guide to Participatory Decision-Making written by Sam Kaner and published by John Wiley & Sons. This book was released on 2011-03-10 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The best book on collaboration ever written!" —Diane Flannery, founding CEO, Juma Ventures And now this classic book is even better—much better. Completely revised and updated, the second edition is loaded with new tools and techniques. Two powerful new chapters on agenda design A full section devoted to reaching closure More than twice as many tools for handling difficult dynamics 70 brand-new pages and over 100 pages significantly improved

Mastering Facilitation: 7 Principles & 1 Law

Author : Victor Chandrawira
Publisher : M&C!
ISBN 13 : 623030113X
Total Pages : 180 pages
Book Rating : 4.2/5 (33 download)

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Book Synopsis Mastering Facilitation: 7 Principles & 1 Law by : Victor Chandrawira

Download or read book Mastering Facilitation: 7 Principles & 1 Law written by Victor Chandrawira and published by M&C!. This book was released on 2020-03-30 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meetings are not always effective. No clear agenda, no participation from the audience, and no decision after hours of meeting - these are just few things contributing to an ineffective meeting. Imagine you are the leader of the meeting - would you let this happen? Leading a meeting is about progressing towards a decision making, to come to a conclusion of what to do next. Aside from a clear agenda of why a meeting is needed, those in the room have their role to play. As participants, their ideas and thoughts do matters to the objective of the meeting. Leading a meeting is about facilitating the thinking process and communication among all participants, including yourself. If you agree with this statement, then this book is for you!

The Facilitator's Fieldbook

Author : Thomas Justice
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814420087
Total Pages : 482 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Facilitator's Fieldbook by : Thomas Justice

Download or read book The Facilitator's Fieldbook written by Thomas Justice and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: Loaded with procedures, checklists, guidelines, samples, and templates, The Facilitator's Fieldbook covers all the key areas of successful team management, including establishing ground rules, planning meetings and agendas, brainstorming, resolving conflict, making decisions, and helping groups optimize their time. The completely revised third edition of this longtime go-to resource for novice and experienced facilitators provides new team-building exercises as well as updated information on virtual meetings, mediation, strategic planning, and much more. You'll also gain tips on maintaining the tone and flow of meetings, and will learn to determine when to delegate projects to individuals rather than assembling a group. Collaborative projects have become an increasingly prevalent feature of modern business strategies and workplace dynamics. But intentional, strategic facilitation is essential to making sure these groups and teams are effective. The Facilitator's Fieldbook provides readers the comprehensive tools and knowledge they need to help their teams--and, ultimately, their organizations--succeed.

The Project Meeting Facilitator

Author : Tammy Adams
Publisher : John Wiley & Sons
ISBN 13 : 1119120217
Total Pages : 165 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis The Project Meeting Facilitator by : Tammy Adams

Download or read book The Project Meeting Facilitator written by Tammy Adams and published by John Wiley & Sons. This book was released on 2015-03-17 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever been involved in a project that didn’t require a meeting? Neither have we. Well-run project meetings allow teams to get through the maze of distractions and obstacles to achieve results. Unfortunately, many project meetings aren’t well-run—they are viewed, by team members, as unproductive, tedious, wastes of precious time. But you can change that. The Project Meeting Facilitator contains practical techniques and practices that will help you facilitate our meetings more effectively, transforming them into well-planned, well-managed journeys that engage the team while achieving the intended goals.

Collaborative Problem Solving

Author : Lawrence A. Machi
Publisher : Corwin Press
ISBN 13 : 1071946668
Total Pages : 199 pages
Book Rating : 4.0/5 (719 download)

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Book Synopsis Collaborative Problem Solving by : Lawrence A. Machi

Download or read book Collaborative Problem Solving written by Lawrence A. Machi and published by Corwin Press. This book was released on 2024-05-21 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engage your school communities in collaboratively solving your biggest problems Schools are complex places where problems come in all shapes and sizes, and where decisions impact students’ lives. Leading groups in solving these problems sometimes can be a daunting task. Collaborative Problem-Solving outlines a process to help veteran and new leaders alike to create thoughtful, organized, and collaborative solutions for the simple to the most difficult problems they face. Rooted in theory, this comprehensive guide presents a seven-step process that addresses all types of problems. Each chapter outlines the tasks and procedures required to successfully navigate each step, while providing helpful analogies and illustrations, alongside common foibles and fumbles leaders should avoid. Additional features include: An explanation of participatory problem-solving Prerequisites for successful collaboration and rules for collaborative leaders "Task Cue Cards" that offer facilitation lesson plans to approach each step in the process A "Problem Solver’s Toolbox" that covers meeting designs, roles, communication strategies, and more An annotated guide for further reading, providing a wealth of additional information and resources Practical and relevant, this book is a user-friendly manual for school leaders seeking to employ a problem-solving process that works so that they and their teams can feel confident their efforts will result in a successful resolution.

Advanced Facilitation Strategies

Author : Ingrid Bens
Publisher : Wiley + ORM
ISBN 13 : 1118046765
Total Pages : 249 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Advanced Facilitation Strategies by : Ingrid Bens

Download or read book Advanced Facilitation Strategies written by Ingrid Bens and published by Wiley + ORM. This book was released on 2012-07-05 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

Retreats That Work

Author : Merianne Liteman
Publisher : John Wiley & Sons
ISBN 13 : 1118429486
Total Pages : 560 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Retreats That Work by : Merianne Liteman

Download or read book Retreats That Work written by Merianne Liteman and published by John Wiley & Sons. This book was released on 2012-06-29 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the best-selling first edition, this greatly expanded and updated version contains forty-seven new activities, more information about how to design and lead retreats, and additional suggestions for how to recover when things go wrong. A CD-ROM allows you to print out chapters for distribution to key leaders, duplicate templates, and produce handouts for specific exercises. Whether you're planning to lead an offsite retreat for the first time or the ninety-ninth time, this easy-to-use, one-stop resource provides: Step-by-step instructions for leading a wide variety of tested exercises. Insight into establishing effective working relationships with clients. Information on what to include in your retreat designs. Suggestions for encouraging participants to speak up and play an active role. Tools for managing conflict. Guidance on making decisions during a retreat and changing course when necessary. Strategies for developing and implementing action plans. Tips for follow-up so you can keep the change train on track. Order your copy of this practical guide today!

Process-Based Facilitation

Author : Wayne J. Vick MBA CPF
Publisher : iUniverse
ISBN 13 : 1491763116
Total Pages : 449 pages
Book Rating : 4.4/5 (917 download)

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Book Synopsis Process-Based Facilitation by : Wayne J. Vick MBA CPF

Download or read book Process-Based Facilitation written by Wayne J. Vick MBA CPF and published by iUniverse. This book was released on 2015-04-27 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Socrates used facilitative methods in teaching philosophy, and for good reason: They work! Fast forward to today, and managers, supervisors, consultants, trainers, and others are learning to use facilitative techniques to improve performance in the workplace and other areas that demand results. The authors of this series, led by an expert with twenty-five years of experience as a professional facilitator, provide a complete model of group facilitation in Process-Based Facilitation. In this first volume, they introduce the basic skills of facilitation, the process-based facilitation model, many facilitation methods, and evaluation of the facilitators methods and assessment of style. Inside, youll get: ? tested and proven facilitation planning methods, including dozens of worksheets; ? explanations on elements of the process-based facilitation model; ? Discussion reviews the seven values of facilitation and twelve core principles of facilitation; ? multiple methods to guide intervention as a facilitator; ? sixty-five articles describing concept models, frameworks, tools, and techniques of facilitation. Loaded with figures, tables, and worksheets, this book is easy to read, review, and most importantuse. Whether youre a novice or a professional, this book will help you apply facilitative techniques to succeed in and out of work.

School Portfolio Toolkit

Author : Victoria Bernhardt
Publisher : Routledge
ISBN 13 : 1317922611
Total Pages : 337 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis School Portfolio Toolkit by : Victoria Bernhardt

Download or read book School Portfolio Toolkit written by Victoria Bernhardt and published by Routledge. This book was released on 2013-10-02 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The School Portfolio Toolkit is a book that includes over 300 tools, strategies, templates, and examples for use in building school portfolios and for planning, implementing, and evaluating continuous school improvement. The Toolkit was written to support school personnel with the mechanics of putting together a school portfolio, as well as to offer processes and strategies to move whole school staffs into and through continuous improvement. The tools in the Toolkit will help staffs create, implement, and maintain school portfolios and begin the journey of continuous improvement. Each chapter deals with one topic related to the school portfolio and comprehensive school improvement, with related documents and tools. The School Portfolio Toolkit book provides templates, tools, examples, and strategies that will help you analyze your school's data, create a vision that is truly shared by the school staff, build a continuous school improvement plan to implement the school vision, formulate a leadership structure to implement the vision, involve parents, community, and business in implementing the vision, embed up to forty different powerful professional development designs into your school plan, evaluate your continuous school improvement work, and create a School Portfolio that will organize and serve as a framework for the continuation of this work

Facilitating the Project Lifecycle

Author : Janet A. Means
Publisher : John Wiley & Sons
ISBN 13 : 9780787980641
Total Pages : 312 pages
Book Rating : 4.9/5 (86 download)

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Book Synopsis Facilitating the Project Lifecycle by : Janet A. Means

Download or read book Facilitating the Project Lifecycle written by Janet A. Means and published by John Wiley & Sons. This book was released on 2005-08-05 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Step by step, Facilitating the Project Lifecycle guides theproject manager/facilitator in making smart choices about when andhow to pull key talent together to spell success for the projectand ultimately the organization. The authors will help youunderstand the benefits of using facilitated group work sessions toget real work done during a project and get it done better and moreefficiently than more traditional individual work approaches. Inaddition, the book includes: Recommendations for capitalizing on group knowledge toaccelerate the building of key project deliverables and ensuretheir quality as they are built A work session structure for planning, delivering, andfollowing up facilitated work sessions Guides for building key project deliverables Sample agendas Proven techniques for managing the group dynamics

The Art and Power of Facilitation

Author : Alice Zavala
Publisher : Berrett-Koehler Publishers
ISBN 13 : 152309656X
Total Pages : 198 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The Art and Power of Facilitation by : Alice Zavala

Download or read book The Art and Power of Facilitation written by Alice Zavala and published by Berrett-Koehler Publishers. This book was released on 2007-10 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Volume of the Business Analysis Essential Library Series The heart of the business analyst's role is to drive various constituencies through processes to achieve consensus on the needs of the business. Successfully facilitating meetings — whether a one-on-one interview or a larger presentation — is essential to business analysis. The Art and Power of Facilitation: Running Powerful Meetings provides powerful tools that the business analyst can use to negotiate through the myriad of meetings, informal work sessions, and formal workshops that are necessary to develop business requirements.

Management and Leadership – A Guide for Clinical Professionals

Author : Sanjay Patole
Publisher : Springer
ISBN 13 : 331911526X
Total Pages : 296 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Management and Leadership – A Guide for Clinical Professionals by : Sanjay Patole

Download or read book Management and Leadership – A Guide for Clinical Professionals written by Sanjay Patole and published by Springer. This book was released on 2015-01-05 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will provide anyone with an interest in the clinic with a basic guide on those things that are not taught during medical school or any other pre-clinical trainings. The line-up of authors was carefully assembled to include experts in all respective fields to give this volume the authority it requires to be a relevant text for many.