The Evolution of Quality Concepts and the Related Quality Management

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ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (115 download)

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Book Synopsis The Evolution of Quality Concepts and the Related Quality Management by : Ching-Chow Yang

Download or read book The Evolution of Quality Concepts and the Related Quality Management written by Ching-Chow Yang and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprises usually adopt some quality practices to control the product quality during the manufacturing process in order to assure the delivery of qualitative good products to customers. The quality practices or quality management systems adopted by industries will further evolve due to the changes of quality concepts as time goes by. This chapter discusses the change of quality concepts and the related revolution of quality management systems in the past century. The quality concepts were gradually changed from the achievement of quality standards, satisfaction of customer needs, and expectations to customer delight. Since merely satisfying customers is not enough to ensure customer loyalty, the enterprises gradually focus on customers' emotional responses and their delight in order to pursue their loyalty. The emotion of "delight" is composed of "joy" and "surprise," which can be achieved as the customers' latent requirements are satisfied. Thus, the concept of "customer delight" and the means to provide the innovative quality so as to meet the unsatisfied customers' latent needs are elaborated on. Finally, a framework of innovation creation is developed that is based on the mining of customer's latent requirements. This outline will manifest the essential elements of the related operation steps.

Emergency Medical Services

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Publisher : John Wiley & Sons
ISBN 13 : 111975626X
Total Pages : 1184 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Emergency Medical Services by : Jane H. Brice

Download or read book Emergency Medical Services written by Jane H. Brice and published by John Wiley & Sons. This book was released on 2021-08-12 with total page 1184 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two-volume Emergency Medical Services: Clinical Practice and Systems Oversight delivers a thorough foundation upon which to succeed as an EMS medical director and prepare for the NAEMSP National EMS Medical Directors Course and Practicum. Focusing on EMS in the 'real world', the book offers specific management tools that will be useful in the reader's own local EMS system and provides contextual understanding of how EMS functions within the broader emergency care system at a state, local, and national level. The two volumes offer the core knowledge trainees will need to successfully complete their training and begin their career as EMS physicians, regardless of the EMS systems in use in their areas. A companion website rounds out the book's offerings with audio and video clips of EMS best practice in action. Readers will also benefit from the inclusion of: A thorough introduction to the history of EMS An exploration of EMS airway management, including procedures and challenges, as well as how to manage ventilation, oxygenation, and breathing in patients, including cases of respiratory distress Practical discussions of medical problems, including the challenges posed by the undifferentiated patient, altered mental status, cardiac arrest and dysrhythmias, seizures, stroke, and allergic reactions An examination of EMS systems, structure, and leadership

Organizational excellence through total quality management [electronic resource]

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Publisher : New Age International
ISBN 13 : 8122422896
Total Pages : 22 pages
Book Rating : 4.1/5 (224 download)

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Book Synopsis Organizational excellence through total quality management [electronic resource] by : H. Lal

Download or read book Organizational excellence through total quality management [electronic resource] written by H. Lal and published by New Age International. This book was released on 2008 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.

Total Quality Management

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Publisher : Butterworth-Heinemann
ISBN 13 : 0128110368
Total Pages : 582 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Total Quality Management by : D.R. Kiran

Download or read book Total Quality Management written by D.R. Kiran and published by Butterworth-Heinemann. This book was released on 2016-10-28 with total page 582 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. - Features two chapters on the latest ISO standards - Includes an introduction to statistics to help the reader fully grasp content on statistical quality control - Contains case studies that explore many TQM themes in real life situations

Quality Management

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Publisher :
ISBN 13 : 9788177083415
Total Pages : 0 pages
Book Rating : 4.0/5 (834 download)

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Book Synopsis Quality Management by : Bholanath Das

Download or read book Quality Management written by Bholanath Das and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The quality of products/services assumes great importance for manufacturers/providers in the modern competitive world. In fact, the quest for quality is essentially a search for competitiveness. Being so critical to products and services, it is important to understand quality in its entirety: its evolution and definition; why it is so important for business and industry; and how to attain, maintain, and manage the quality of goods manufactured and services offered. This book provides comprehensive insights into all these aspects. The target audience includes practicing managers responsible for decision-making in an organization, professionals engaged in developing quality culture, academics, and students who are training or being trained for quality management. These groups are directly or indirectly responsible to transform management philosophy and create new visions for enterprises to integrate individual aspirations with organization's excellence.

Quality Control and Assurance

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Publisher : BoD – Books on Demand
ISBN 13 : 953512921X
Total Pages : 230 pages
Book Rating : 4.5/5 (351 download)

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Book Synopsis Quality Control and Assurance by : Leo Kounis

Download or read book Quality Control and Assurance written by Leo Kounis and published by BoD – Books on Demand. This book was released on 2017-02-22 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality control and assurance cover a diverse area of modern life and play, undeniably, an important role. This book brings together a collection of international papers that showcase examples of current research and practice in industry and the medical profession. It is hoped that engineers, researchers and scientists will be assisted in their continuous quest for excelling in qualitative aspects. The Ancient Greek word arete means excellence or virtue and defines the highest qualitative state: a mans effectiveness and skill in goodness (optimum potentiae). Indeed, Ancient Greeks believed that without quality control, specifications are useless and may result to illegitimacy, which in turn may become a threat to society itself.

Principles of Total Quality

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Publisher : CRC Press
ISBN 13 : 020350710X
Total Pages : 498 pages
Book Rating : 4.2/5 (35 download)

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Book Synopsis Principles of Total Quality by : Vincent K. Omachonu

Download or read book Principles of Total Quality written by Vincent K. Omachonu and published by CRC Press. This book was released on 2004-05-27 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr

The Development of Quality Concepts to Form a Total Quality Management (TQM) System

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Publisher :
ISBN 13 :
Total Pages : 10 pages
Book Rating : 4.:/5 (968 download)

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Book Synopsis The Development of Quality Concepts to Form a Total Quality Management (TQM) System by : Ing W. Hansen

Download or read book The Development of Quality Concepts to Form a Total Quality Management (TQM) System written by Ing W. Hansen and published by . This book was released on 1992 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Evolution of Total Quality Management TQM

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Publisher :
ISBN 13 : 9783346168023
Total Pages : 16 pages
Book Rating : 4.1/5 (68 download)

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Book Synopsis The Evolution of Total Quality Management TQM by : Mustafa Munla

Download or read book The Evolution of Total Quality Management TQM written by Mustafa Munla and published by . This book was released on 2020-04-05 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2008 in the subject Engineering - General, Basics, language: English, abstract: Total Quality Management (TQM) can be traced back to as early as the down of the last century but some believe that the importance of quality aroused as soon as the industrial revolution took place. In the early days, quality was observed and guaranteed by inspection. This approach was developed and modified with the passage of time to become Quality Control then later, Quality Assurance and at recent time it has become Known as Total Quality management. It is important to realize that TQM is a dynamic process not a static process that is based upon continuous efforts to improve quality. Since there are no deadlines or targets to be met, in this regard TQM can never be considered complete as it should become a way of life. The objective of this assay is to describe in brief how the concept of TQM was developed.

Total Quality Management (TQM): Concepts, Implementation and Applications

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Publisher :
ISBN 13 : 9781536156010
Total Pages : 97 pages
Book Rating : 4.1/5 (56 download)

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Book Synopsis Total Quality Management (TQM): Concepts, Implementation and Applications by : Jeffry A. Doney

Download or read book Total Quality Management (TQM): Concepts, Implementation and Applications written by Jeffry A. Doney and published by . This book was released on 2019-05-10 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfactionan important dimension of Total Quality Managementprovided in higher education institutions. A questionnaire survey, developed using the well-known service quality model SERVQUAL, was used to explore its five dimensions, namely: reliability, assurance, tangibles, empathy, and responsiveness. Following this, the authors empirically examine the relationship between Total Quality Management-SMEs performance and organizational culture under a moderation model in the Kingdom of Saudi Arabia. The research utilizes partial least squares to examine the moderating effect of organizational culture on the association between Total Quality Management and SMEs performance. Lastly, the authors develop a model and empirically test it to assess the impact of Total Quality Management on incremental and radical innovation and customer satisfaction, finding that Total Quality Management is positively linked to incremental and radical innovation, whereas no association was found for radical innovation and customer satisfaction.

Quality Management Demystified

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Publisher : McGraw Hill Professional
ISBN 13 : 0071483055
Total Pages : 383 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Quality Management Demystified by : Sid Kemp

Download or read book Quality Management Demystified written by Sid Kemp and published by McGraw Hill Professional. This book was released on 2005-12-30 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handy guide provides the basic terms, concepts, and tools for defining, measuring, and managing quality.

Fundamentals of Quality Control and Improvement

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Publisher : John Wiley & Sons
ISBN 13 : 1119692369
Total Pages : 800 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Fundamentals of Quality Control and Improvement by : Amitava Mitra

Download or read book Fundamentals of Quality Control and Improvement written by Amitava Mitra and published by John Wiley & Sons. This book was released on 2021-05-04 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: The newest edition of an insightful and practical statistical approach to quality control and management In the newly revised and thoroughly updated Fifth Edition of Fundamentals of Quality Control and Improvement, accomplished academic, consultant, and author Dr. Amitava Mitra delivers a comprehensive and quantitative approach to quality management techniques. The book demonstrates how to integrate statistical concepts with quality assurance methods, incorporating modern ideas, strategies, and philosophies of quality management. You'll discover experimental design concepts and the use of the Taguchi method to incorporate customer needs, improve lead time, and reduce costs. The new edition also includes brand-new case studies at the end of several chapters, references to the statistical software Minitab 19, and chapter updates that add discussions of trending and exciting topics in quality control. The book includes access to supplementary material for instructors consisting of a new instructor's solutions manual and PowerPoint slides, as well as access to data sets for all readers. Readers will also benefit from the inclusion of: A thorough introduction to the evolution of quality and definitions of quality, quality control, quality assurance, quality circles, and quality improvement teams An exploration of customer needs and market share, as well as the benefits of quality control and the total quality system Practical discussions of quality and reliability, quality improvement, product and service costing, and quality costs A concise treatment of how to measure quality costs, the management of quality, and the interrelationship between quality and productivity Perfect for upper-level undergraduate and graduate students in quality control and improvement, the Fifth Edition of Fundamentals of Quality Control and Improvement will also earn a place in the libraries of business students and those undertaking training programs in Six Sigma.

Operations Management

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Publisher : John Wiley & Sons
ISBN 13 : 9780470524589
Total Pages : 0 pages
Book Rating : 4.5/5 (245 download)

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Book Synopsis Operations Management by : Robert Dan Reid

Download or read book Operations Management written by Robert Dan Reid and published by John Wiley & Sons. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With its abundance of step-by-step solved problems, concepts, and examples of major real-world companies, this text brings unparalleled clarity and transparency to the course.

Total Quality Management

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Publisher :
ISBN 13 : 9788184312379
Total Pages : 238 pages
Book Rating : 4.3/5 (123 download)

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Book Synopsis Total Quality Management by : V.S.Bagad

Download or read book Total Quality Management written by V.S.Bagad and published by . This book was released on 2008 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Definition of quality, Dimensions of quality, Quality planning, Quality costs - Analysis techniques for quality costs, Basic concepts of Total Quality Management, Historical review, Principles of TQM, Leadership Concepts, Role of senior management, Quality council, Quality statements, Strategic planning, Deming philosophy, Barriers to TQM implementation.TQM Principles Customer satisfaction Customer perception of quality, Customer complaints, Service quality, Customer retention, Employee involvement Motivation, Empowerment, Teams, Recognition and reward, Performance appraisal, Benefits, Continuous process improvement Juran trilogy, PDSA cycle, 5S, Kaizen, Supplier partnership Partnering, sourcing, Supplier selection, Supplier rating, Relationship development, Performance measures Basic concepts, Strategy, Performance measure.Statistical Process Control (SPC) The seven tools of quality, Statistical fundamentals Measures of central tendency and dispersion, Population and sample, Normal curve, Control charts for variables and attributes, Process capability, Concept of six sigma, New seven management tools.TQM Tools Benchmarking Reasons to benchmark, Benchmarking process, Quality Function Deployment (QFD) House of quality, QFD process, Benefits, Taguchi quality loss function, Total Productive Maintenance (TPM) Concept, Improvement needs, FMEA Stages of FMEA.Quality Systems Need for ISO 9000 and other quality systems, ISO 9000:2000 quality system Elements, Implementation of quality system, Documentation, Quality auditing, TS 16949, ISO 14000 Concept, Requirements and benefits.

Quality Management

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Publisher :
ISBN 13 : 9780536709219
Total Pages : 886 pages
Book Rating : 4.7/5 (92 download)

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Book Synopsis Quality Management by : David L. Goetsch

Download or read book Quality Management written by David L. Goetsch and published by . This book was released on 2003 with total page 886 pages. Available in PDF, EPUB and Kindle. Book excerpt: A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.

Quality Management for Organizations Using Lean Six Sigma Techniques

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Publisher : CRC Press
ISBN 13 : 1482246996
Total Pages : 616 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Quality Management for Organizations Using Lean Six Sigma Techniques by : Erick Jones

Download or read book Quality Management for Organizations Using Lean Six Sigma Techniques written by Erick Jones and published by CRC Press. This book was released on 2014-02-25 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in conjunction with, or integrated with other quality initiatives remain. An update on the current focus of quality management, Quality Management for Organizations Using Lean Six Sigma Techniqu

Quality Management

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Publisher : Prentice Hall
ISBN 13 : 9780131971349
Total Pages : 814 pages
Book Rating : 4.9/5 (713 download)

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Book Synopsis Quality Management by : David L. Goetsch

Download or read book Quality Management written by David L. Goetsch and published by Prentice Hall. This book was released on 2006 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.