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The Disney Difference
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Book Synopsis The Disney Difference by : Wayne Olson
Download or read book The Disney Difference written by Wayne Olson and published by Theme Park Press. This book was released on 2016-12-04 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform Your Business. The Disney Difference is must-reading for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
Book Synopsis The Disney Difference by : Wayne Olson
Download or read book The Disney Difference written by Wayne Olson and published by Createspace Independent Publishing Platform. This book was released on 2016-12-16 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform Your Business or Nonprofit Organization The Disney Difference is must-reading for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience. "The Disney Difference is packed with enjoyable history about Walt Disney and his 'world.' But more than a fun Disney archive, Wayne Olson's book emphasizes the importance of customer relations through the Disney lens. That's why I recommend it. Dazzling customers with remarkable service. Yes!" - Dan T. Cathy, Chairman and CEO Chick-fil-A "I've read lots of books about Disney, and this one is a gem. Read this for new insights and useful ideas." - Mark Sanborn, The Fred Factor "This is a wonderful book. It's not only a tribute to Walt Disney and the philosophy that helped make Disneyland the showcase for an entire industry, but it details that philosophy beautifully and outlines how it can be applied to every business endeavor, large or small. Whatever Walt did he did from his heart. To see the things he believed in being interpreted and incorporated in so many areas of business would make him very proud. It is a must-read!" - Rolly Crump, Disney Imagineer "Executives who strive for improvement look to the handful of organizations that excel decade after decade. Disney is one of these. Wayne Olson has done a masterful job of identifying the service-centric culture that is inherent to Disney's success. Whether you have customers, patients, donors, or constituents, I heartily recommend this book." - Ron Klein, Inc. 500 Entrepreneur "Wayne Olson has written a manual on how to move any organization from good to great to greater. This book will help anyone in any organization to be a better manager and leader. Walt Disney was a master at attention to detail and was a great leader as well. Don't read this book, study it and implement what you learn and your organization will create magic, too, in customer service and in bottom line results." - Lee Cockerell, Former Executive Vice President Walt Disney World Resort, Author of Creating Magic, Time Management Magic, The Customer Rules, and Career Magic "As the Founder of Famous Dave's of America and winner of over 750 Best of Class awards, I eagerly devoured the insights of Wayne's book, The Disney Difference. Wayne spills the beans on the Secret Sauce that has created Disney's 'special magic' that has made the Disney brand Best of Class both stateside and globally. You can only make this happen when you focus on building great people both in your business and in your community. I urge you to get this book NOW!" - Famous Dave Anderson, America's Rib King and Founder, Famous Dave's of America, Inc. "Having spent an entire career in the theme park industry, I have always used Walt's way to inspire staff, from front line to senior leadership. Walt was one of my mentors and I have always loved his attention to detail and exceeding the guest expectations. Wayne's book captures the true spirit of the Disney way and I will use the book as a guide for my team." - Thom Stork, President and CEO, The Florida Aquarium "After building homes in Disney's new town, Celebration, for more than 20 years, and learning the 'Disney Way, ' I found this book captures the magic of creating a unique customer and donor experience!" -David Weekley, Founder David Weekley Homes "A compelling story of relentless customer focus and incredible attention to detail that has set Disney apart from all others. It provides a roadmap on how to deliver the elevated customer experience." - C. Richard Weylman, CSP, CPAE, Author of The Power of Why - Breaking Out in a Competitive Marketplace
Book Synopsis Beauty and the Beast by : Gabrielle-Suzanne Barbot de Villeneuve
Download or read book Beauty and the Beast written by Gabrielle-Suzanne Barbot de Villeneuve and published by Lulu.com. This book was released on 2017-03 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first published version of Beauty and the Beast, written by the French author Gabrielle-Suzanne Barbot de Villeneuve in the mid-18th century and translated by James Robinson Planch . It is a novel-length story intended for adult readers, addressing the issues of the marriage system of the day in which women had no right to choose their husband or to refuse to marry. There is also a wealth of rich back story as to how the Prince became cursed and revelations about Beauty's parentage, which fail to appear in subsequent versions of the now classic fairy tale.
Book Synopsis If Disney Ran Your Hospital by : Fred Lee
Download or read book If Disney Ran Your Hospital written by Fred Lee and published by Distributed (Non-Hap). This book was released on 2004 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Download or read book Ivan written by Katherine Applegate and published by Houghton Mifflin Harcourt. This book was released on 2014 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The true story of Ivan, known as the Shopping Mall Gorilla, who lived alone in a small cage for almost 30 years before being relocated to the gorilla habitat at ZooAtlanta."--
Book Synopsis Kingdom Keepers (Volume 1) by : Ridley Pearson
Download or read book Kingdom Keepers (Volume 1) written by Ridley Pearson and published by Disney Electronic Content. This book was released on 2020-04-14 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Five young teens tapped as models for theme park “guides” (using a new hologram technology developed by the Disney Imagineers) find themselves pitted against Disney villains and witches that threaten both the future of Walt Disney World and the stability of the world outside its walls. Featuring a new cover design and additional content!
Book Synopsis Everyday Lessons #1: Hooray for Differences! (Disney Frozen) by : RH Disney
Download or read book Everyday Lessons #1: Hooray for Differences! (Disney Frozen) written by RH Disney and published by National Geographic Books. This book was released on 2022-01-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes over 30 stickers! Olaf from Disney Frozen learns how differences make us special in this new social-emotional learning storybook from the Everyday Lessons series. Olaf is thrilled to spend a day with the snowgies, but when he gets to their home they don't want to play what he does. With help from Elsa, Anna, Kristoff, and more friends from Disney Frozen, Olaf learns that just because people-and snowgies-like different things doesn't mean they are wrong, or that they care about you any less! Complete with over 30 stickers, this heartwarming storybook is great for children ages 3 to 7 who are learning to accept others! The new Everyday Lessons series uses familiar and beloved Disney characters to teach social-emotional topics to kids such as accepting differences, being polite, and trying new things.
Book Synopsis Disney Pixar Spot the Difference by : Parragon Book Service Limited
Download or read book Disney Pixar Spot the Difference written by Parragon Book Service Limited and published by Parragon. This book was released on 2017-05-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disney Pixar Spot the Difference is filled with fun spot and search puzzles to complete and special reward stickers.
Book Synopsis Disney's The Lion King by : Nancy Parent
Download or read book Disney's The Lion King written by Nancy Parent and published by . This book was released on 1998 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Pride Lands to the jungle, the pictures look the same, but they're not! Seek and see what's different from scene to scene. Full color.
Book Synopsis The Odd Sisters by : Serena Valentino
Download or read book The Odd Sisters written by Serena Valentino and published by Disney Electronic Content. This book was released on 2019-07-02 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Throughout the Villains series, the Odd Sisters have meddled in the lives of the Wicked Queen, The Beast, Ursula, Maleficent, and Mother Gothel, changing the course of fate for the greatest villains ever known. Now, it's time for their reckoning. This latest novel by the author of the wildly popular Villains series goes deeper into the lives of the twisted, diabolical Odd Sisters, finally revealing the dark truth about who they are and where they're from . The Odd Sisters will appeal to fans who can't get enough of the mischievous sisters, as well as draw new readers to Serena Valentino's darkly fascinating take on the Disney Villains.
Book Synopsis Walt Disney World: Then, Now, and Forever by : Jeff Kurtti
Download or read book Walt Disney World: Then, Now, and Forever written by Jeff Kurtti and published by Disney Editions. This book was released on 2008-10-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated version of hard cover souvenir book.
Book Synopsis The Disneyland Encyclopedia by : Chris Strodder
Download or read book The Disneyland Encyclopedia written by Chris Strodder and published by Santa Monica Press. This book was released on 2017-04-11 with total page 581 pages. Available in PDF, EPUB and Kindle. Book excerpt: Completely updated and expanded with over 50 new entries and 300 new photos, The Disneyland Encyclopedia spans the entire history of the park, from its founding more than 50 years ago to the present day. This fascinating book features detailed explorations of 600 Disneyland topics, including lands, attractions, restaurants, stores, events, and significant people. Each of the main encyclopedia entries illuminates the history of a Disneyland landmark, revealing the initial planning strategies for the park’s iconic attractions and detailing how they evolved over the decades. Enriching this unique A-to-Z chronicle are profiles of the personalities who imagined and engineered the kingdom known as “The Happiest Place on Earth.” Discover unbuilt concepts, including Liberty Street, Rock Candy Mountain, and Chinatown, and delight in fascinating trivia about long-lost Disneyland features, from the real rifles in the shooting gallery that was once located on Main Street to the jet-packed Rocket Man who flew above Tomorrowland. The new “Mouscellany" feature adds fun facts, hidden secrets, and odd trivia to the third edition. Overflowing with meticulously researched details and written in a spirited, accessible style, The Disneyland Encyclopedia is a comprehensive and entertaining exploration of the most-influential, most-renovated, and most-loved theme park in the world!
Book Synopsis Entrepreneurship the Disney Way by : Michael G. Goldsby
Download or read book Entrepreneurship the Disney Way written by Michael G. Goldsby and published by Routledge. This book was released on 2018-11-01 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the business story of Walt Disney and the company he built. Combining a unique blend of entrepreneurship, creativity, innovation, and a relentless drive to bring out the best in his teams, Walt Disney created one of the most successful ventures in business history. Outlining the specific processes of the company, Goldsby and Mathews provide the reader with the tools they need to embrace their own entrepreneurial leadership style, to lead effectively, to be more innovative, and to build a successful organization. Through the lens of Disney, the reader learns the fundamentals of entrepreneurship, innovation, and leadership. Beginning with a general introduction to the concepts relevant to the entrepreneurial organization today, the book examines how Disney built his empire and how the company remains an industry leader. The book also provides the opportunity to take the Entrepreneurial Leadership Instrument, which measures one’s style in leading entrepreneurial ventures. The book is divided into two parts: • Part I provides an overview of Disney’s entrepreneurial journey, including the topics of vision, risk-taking, financing, and human resource management; • Part II examines the company’s transition from a family business into a global operation, including topics such as succession planning and strategy. Part II also explores Disney Parks and Resorts, the part of the company that interacts directly with customers, including topics such as culture, employee engagement, customer service, and customer experience. Entrepreneurship the Disney Way brings entrepreneurship, innovation, and leadership to life through the compelling story of one of the most recognizable businessmen and companies of our time. The authors’ interviews with high-level executives provides the reader with a rare inside look into the way his company functions. Disney fans, executives, and students of entrepreneurship, innovation, and leadership will find it a delightful and informing read.
Book Synopsis Lead With Your Customer, 2nd Edition by : Mark David Jones
Download or read book Lead With Your Customer, 2nd Edition written by Mark David Jones and published by Association for Talent Development. This book was released on 2019-02-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model—the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”—internally, as you engage your employees and build your organization’s culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
Book Synopsis The Unofficial Guide to the Disney Cruise Line 2019 by : Erin Foster
Download or read book The Unofficial Guide to the Disney Cruise Line 2019 written by Erin Foster and published by The Unofficial Guides. This book was released on 2018-12-25 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your no-nonsense, consumer-oriented guide to Disney’s Cruise Line The Unofficial Guide to the Disney Cruise Line by Len Testa with Erin Foster, Laurel Stewart, and Ritchey Halphen describes the best of Disney’s ships and itineraries, including a couple of stellar restaurants, top-notch children’s activities, and Castaway Cay, one of the best vacation islands in the Caribbean. The book also lists which on-board entertainment and restaurants should be skipped, including recommendations on what to do instead. Along the way, this indispensable travel companion shows how to save money; choose the right stateroom, ship, and itinerary; and get to and from the cruise with ease. The guide also provides full coverage of the Disney-run European river cruises and includes itinerary and port guides.
Book Synopsis How to Be Like Walt by : Pat Williams
Download or read book How to Be Like Walt written by Pat Williams and published by Simon and Schuster. This book was released on 2010-01-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Be Like is a “character biography” series: biographies that also draw out important lessons from the life of their subjects. In this new book—by far the most exhaustive in the series—Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this book takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney’s life into one straightforward, easy-to-read tale of imagination, perseverance, and optimism. Far from a preachy or oppressive tome, this book scrapes away the minutiae to capture the true magic of a brilliant maverick. Key Features This is for the millions of Disney fans—those who admire his artistry or his business savvy or the products of his namesake company. The tone and style of the book will capture the imagination of younger readers, especially teens, in the same way as How to Be Like Mike. Support within the Disney world includes the daughter and grandson of Walt Disney; nephew and former vice chairman Roy Disney; and numerous Disney insiders who are already spreading the word.
