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Author : Paul R. Marr
Publisher :
ISBN 13 :
Total Pages : 268 pages
Book Rating : 4.:/5 (141 download)
Download or read book The Automobile Dealership Service Industry written by Paul R. Marr and published by . This book was released on 1985 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Andrew Rezin
Publisher : Prentice Hall
ISBN 13 : 9780132725408
Total Pages : 0 pages
Book Rating : 4.7/5 (254 download)
Download or read book Automotive Service Management written by Andrew Rezin and published by Prentice Hall. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.
Author : Robert Genat
Publisher : MotorBooks International
ISBN 13 : 1610608038
Total Pages : 172 pages
Book Rating : 4.6/5 (16 download)
Download or read book American Car Dealership written by Robert Genat and published by MotorBooks International. This book was released on 1999 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Max Zanan
Publisher :
ISBN 13 : 9781691591329
Total Pages : 128 pages
Book Rating : 4.5/5 (913 download)
Download or read book The Art and Science of Running a Car Dealership written by Max Zanan and published by . This book was released on 2019-10-09 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the pocket guide I wish I had when I first became a general manager of a Mitsubishi dealership in New York. Honestly, I am not the brightest star in the sky and made every mistake anyone could've possibly made. Unfortunately, I see dealer principals/general managers/general sales managers making the same mistakes today. The only difference is the time and consequences of these mistakes. I got my first GM gig in 2004. That was in the beginning days of the Internet, before millennials joined the workforce, and way before any viable disrupters entered the market space. It was a lot easier to get away with mistakes then. I don't think you could get away with making the same mistakes now. The stakes are too high. Automotive retail profit margins are tiny. According to the National Automobile Dealers Association (NADA), automotive net profit margin as of March 31, 2019 was merely 1.38 percent. As a result, every misstep makes it harder to stay in business.The car business desperately needs better leadership skills, understanding of social media, inventory management, fixed operations, and so much more. There is no educational barrier to the entry into car business, and there are only a handful of universities offering a major in car dealership general management, such as Liberty and Keiser. On top of that, only a tiny percentage of dealer principals and general managers attend the National Automobile Dealer Association University. That means that a vast majority of general managers receive training on the job, even if we took business-related classes in college. The auto business is a different animal. General information will only carry you so far. That is exactly why general managers make the same mistakes year after year. My goal is to break this vicious cycle and provide as much information as possible to ensure that automotive retail survives the disruptions we are witnessing today. We need to be ready for the next generation of car buyers, people who are more computer savvy and not afraid to search for better deals. According to surveys, 80 percent of millennials plan to buy a vehicle in the next five years. In fact, millennials worldwide will buy about 40 percent of all vehicles in the next decade. At the same time, they spend an average of 17 hours on line before going to a dealership.Are you ready for them?
Author :
Publisher :
ISBN 13 :
Total Pages : 1104 pages
Book Rating : 4.:/5 (334 download)
Download or read book Automobile Dealer and Repairer written by and published by . This book was released on 1910 with total page 1104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Max Zanan
Publisher :
ISBN 13 : 9781641844017
Total Pages : 156 pages
Book Rating : 4.8/5 (44 download)
Download or read book Effective Car Dealer written by Max Zanan and published by . This book was released on 2020-07-13 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is my fourth book on the auto industry, and I have written it because this business is complicated, sophisticated, and ever-changing. Automotive retail is changing slowly, and one of the main reasons for that are the franchise laws. I want to urge you to operate as though franchise laws don't exist to protect you. Carvana is not going anywhere and neither is Amazon. At some point they will join forces. Also, OEM's such as Tesla, Rivian, and many more are going to go directly to the consumer, bypassing the dealer network altogether. At the end of the day, awesome customer service, whether in sales, service, or parts, will keep your customers coming back for more. Poor service and a cumbersome sales experience will drive them elsewhere-Carvana, CarMax, Tesla, Jiffy Lube, Firestone, Good Year, Valvoline, NAPA Parts, Pep Boys, etc.COVID-19 is already having a profound effect on consumer behavior and the way in which we buy and service cars. I predict that there will be two types of dealers after this pandemic abates-the first will change their business operations, adopting frictionless digital and showroom retail; the second will hope that things go back to normal and that nothing needs to change. Unfortunately, the second type of dealer will be out of business. It is ultimately your choice whether to accept change. Consumers will continue to purchase cars. The only question is: Will they will be buying from you?
Author : United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Antitrust and Monopoly
Publisher :
ISBN 13 :
Total Pages : 1596 pages
Book Rating : 4.F/5 ( download)
Download or read book Automotive Repair Industry written by United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Antitrust and Monopoly and published by . This book was released on 1969 with total page 1596 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dawson Taylor
Publisher :
ISBN 13 :
Total Pages : 168 pages
Book Rating : 4.:/5 (31 download)
Download or read book Your Future in the Automotive Industry written by Dawson Taylor and published by . This book was released on 1963 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mohamad Idrakisyah
Publisher : Mohamad Idrakisyah
ISBN 13 :
Total Pages : 259 pages
Book Rating : 4./5 ( download)
Download or read book Automotive After Sales Management - A Practical Guide to Successful Workshop Parts & Service Operations written by Mohamad Idrakisyah and published by Mohamad Idrakisyah. This book was released on 2021-02-23 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: The after sales segment of the automotive industry is gaining prominence over sales. The intensive competition in sales of new cars has reduced profit margins, but on the other hand, this is compensated from the higher profit margin derived from the after sales business. The onus is on the automotive manufacturers to heed to the new importance of the after sales business in reacting to the changes and expectations of customers. This book is written as a practical guide manual on matters relating to the management of the after sales business. The objective is to bring about improvements in all levels of the after sales operations in workshops. The growth, profitability and sustainability of the after sales dealerships are possible when the business is managed in an effective and efficient manner. The chapters in the book covers all matters pertaining to the after sales operations, written in an easy-to-understand manner for practical and straightforward implementation across dealerships.
Author : Carl Sewell
Publisher : Crown Currency
ISBN 13 : 0307567311
Total Pages : 241 pages
Book Rating : 4.3/5 (75 download)
Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author : Max Zanan
Publisher : Create Space Independent Publishing Platform
ISBN 13 : 1977545513
Total Pages : 72 pages
Book Rating : 4.9/5 (775 download)
Download or read book Perfect Dealership written by Max Zanan and published by Create Space Independent Publishing Platform. This book was released on 2017-11-07 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Remember travel agencies? They were a thriving business not so long ago. Then online services transformed the industry, and brick-and-mortar travel agencies died--and died quickly. Today, traditional car dealerships are facing much the same threat. Innovative and convenient digital startups and services threaten to disrupt the traditional car-sale process, egged on by consumers who aren't happy with the existing sales process. If car dealerships don't adapt, they too will face an industry-wide extinction. Perfect Dealership offers help and hope for dealerships struggling to adapt to this digital-based paradigm shift. Consultant Max Zanan applies fifteen years of automotive-industry experience to the future of the car dealership. Arguing that dealerships must make significant changes if they are to survive the coming storm, Zanan takes a close look at every department within the business, including human resources,business development centers,information technology,parts and service, andfinance and insurance.By improving the role of each department and transforming them from individual echelons into a cohesive whole, Zanan offers a road map for the creation of a perfect dealership--the only way to remain relevant and solvent in the digital age.
Author : Steven E. Shaw
Publisher : Morgan James Publishing
ISBN 13 : 1600378447
Total Pages : 138 pages
Book Rating : 4.6/5 (3 download)
Download or read book Cheating the Dealer written by Steven E. Shaw and published by Morgan James Publishing. This book was released on 2011-05-03 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cheating the Dealer is Steven Shaw's way of informing consumers of the real dealership world. Customers will finally be armed with the knowledge and tools to ensure a winning experience at the dealership. Cheating the Dealer is single handedly changing the view of the American buying public.
Author : United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Consumer Affairs, Foreign Commerce, and Tourism
Publisher :
ISBN 13 :
Total Pages : 52 pages
Book Rating : 4.F/5 ( download)
Download or read book Customer Choice in Automotive Repair Shops written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Consumer Affairs, Foreign Commerce, and Tourism and published by . This book was released on 2003 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Antitrust and Monopoly
Publisher :
ISBN 13 :
Total Pages : 1124 pages
Book Rating : 4.:/5 (319 download)
Download or read book Automotive Repair Industry written by United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Antitrust and Monopoly and published by . This book was released on 1969 with total page 1124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Investigates automobile repair business to determine if automobile manufacturers create anticompetitive environment causing the inordinately high cost increases for automobile parts and labor to effect repairs.
Author : Max Zanan
Publisher : Independently Published
ISBN 13 : 9781792652929
Total Pages : 102 pages
Book Rating : 4.6/5 (529 download)
Download or read book Car Business 101 written by Max Zanan and published by Independently Published. This book was released on 2018-12-24 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automotive retail is at crossroads--either it gets better or becomes extinct. Consumers are dissatisfied with the sales process in brick and mortar dealerships and that is the driving force behind the rise of Carvana and other industry disrupters. However, it is not too late to fix the way car dealerships operate and improve their reputation. Car Business 101 highlights irrational and counterproductive behavior that car dealers engage in on a daily basis. If you own or work in a car dealership it will be easy to recognize insanity that goes on in Sales, F&I, BDC, HR, and Parts & Service departments. This book offers a fresh perspective and plenty of practical solutions that should be implemented as soon as possible. It is informative and entertaining at the same time. It is a must read for dealer principals, dealership employees, and vendors that service car dealers.
Author : Marco Gobetto
Publisher : Springer Science & Business Media
ISBN 13 : 9400775938
Total Pages : 258 pages
Book Rating : 4.4/5 (7 download)
Download or read book Operations Management in Automotive Industries written by Marco Gobetto and published by Springer Science & Business Media. This book was released on 2013-10-23 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has proved its worth over the years as a text for courses in Production Management at the Faculty of Automotive Engineering in Turin, Italy, but deserves a wider audience as it presents a compendium of basics on Industrial Management, since it covers all major topics required. It treats all subjects from product development and “make or buy”-decision strategies to the manufacturing systems setting and management through analysis of the main resources needed in production and finally exploring the supply chain management and the procurement techniques. The very last chapter recapitulates the previous ones by analysing key management indicators to pursue the value creation that is the real purpose of every industrial enterprise. As an appendix, a specific chapter is dedicated to the basics of production management where all main relevant definitions, techniques and criteria are treated, including some numerical examples, in order to provide an adequate foundation for understanding the other chapters. This book will be of use not only to Automotive Engineering students but a wide range of readers who wish to gain insight in the world of automotive engineering and the automotive industry in general.
Author : Mindy Mozer
Publisher : The Rosen Publishing Group, Inc
ISBN 13 : 1448896134
Total Pages : 82 pages
Book Rating : 4.4/5 (488 download)
Download or read book Getting a Job in Automotive Care and Service written by Mindy Mozer and published by The Rosen Publishing Group, Inc. This book was released on 2013-07-15 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people who are car enthusiasts and are mechanically inclined dream of a career in automotive care and service. This work is essential and incredibly valuable since so few know how to do it. As the nation has again begun to embrace the opportunities offered by trade schools and vocational education, the time is again ripe to encourage mechanically skilled teens to pursue this career path. This guide describes the wide range of jobs and specializations in the field, including small and large engines, diesel, auto body repair, glass repair, and auto service managers. It also describes the skills, education, and training necessary, including the new computer skills required for increasingly high-tech diagnostic tools and cars and their operating systems. Helpful tips regarding job search and interview strategies, customer service, and lifelong learning and skills training are shared. This career guide also conforms to the career preparedness standards of the Common Core Curriculum regarding the reading of informational text.
