Front Office Management in Hospitality Lodging Operations

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Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781494943646
Total Pages : 0 pages
Book Rating : 4.9/5 (436 download)

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Book Synopsis Front Office Management in Hospitality Lodging Operations by : Matt A. Casado

Download or read book Front Office Management in Hospitality Lodging Operations written by Matt A. Casado and published by Createspace Independent Publishing Platform. This book was released on 2014-03-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.

Hotel Front Office Management

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Publisher : Wiley
ISBN 13 : 9780471287124
Total Pages : 0 pages
Book Rating : 4.2/5 (871 download)

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Book Synopsis Hotel Front Office Management by : James A. Bardi

Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley. This book was released on 1996-08-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Managing Front Office Operations

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Publisher : Educational Institute
ISBN 13 : 9780133430783
Total Pages : 0 pages
Book Rating : 4.4/5 (37 download)

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Book Synopsis Managing Front Office Operations by : Michael L. Kasavana

Download or read book Managing Front Office Operations written by Michael L. Kasavana and published by Educational Institute. This book was released on 2013-04-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

The Magic Carriage

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Publisher : Magic Cariage
ISBN 13 : 9780987573780
Total Pages : 150 pages
Book Rating : 4.5/5 (737 download)

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Book Synopsis The Magic Carriage by : M. P. Grace

Download or read book The Magic Carriage written by M. P. Grace and published by Magic Cariage. This book was released on 2013-07-26 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Queen's new carriage, covered in gold and set with diamonds, vanishes. It is whisked into other realms, by supernatural energy. The Little penguins, and their mythological friends face perils dusted with drama and sprinkled with magic, to get the coach safely home to London. The Magic Carriage ventures to times, places and people, with very un-boring history. The Coachmaker, one of the last of his kind in the world, is a treasure hunter of unusual objects. After recycling a hundred bits and pieces collected from famous inventions, buildings, ships, aircraft and the like, he decorated the interior of the Queen's new coach with them. Here a bit of Spitfire, there a piece of Shakespeare's mulberry tree. Though his collection seems far-fetched, this part of the story is true. These artefacts possess supernatural energy, which draws the magic carriage and its unlikely travelling companions into realms not always of the here and now. Happenstance unites them in a mission to guard the Magic Carriage and get it safely home to London. Five little Australian penguins, The Lion and the Unicorn, The Harp of Ireland, The Goddess Britannia, St. George and his Dragon, each play their part to protect crown property, as they face perils beyond their wildest dreams. Imagine the Queen's response when her beautiful new coach arrives unexpectedly in London packed with little penguins. Let the Magic Carriage convey you and your loved ones, for generations to come, into a timeless fairy penguin tale, where blended facts and fiction brings to life some truly wonderful people, places and mythology from around the globe.

Front Office

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Author :
Publisher : Routledge
ISBN 13 : 1136402004
Total Pages : 211 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Front Office by : P. Abbott

Download or read book Front Office written by P. Abbott and published by Routledge. This book was released on 2010-02-17 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Textbook Of Front Office Mgmt & Op

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Author :
Publisher : Tata McGraw-Hill Education
ISBN 13 : 9780070655768
Total Pages : 0 pages
Book Rating : 4.6/5 (557 download)

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Book Synopsis Textbook Of Front Office Mgmt & Op by : Andrews

Download or read book Textbook Of Front Office Mgmt & Op written by Andrews and published by Tata McGraw-Hill Education. This book was released on 2007-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Front Office Operation

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Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781535045926
Total Pages : 264 pages
Book Rating : 4.0/5 (459 download)

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Book Synopsis Front Office Operation by : Chiranjib Kumar, Ph.d.

Download or read book Front Office Operation written by Chiranjib Kumar, Ph.d. and published by Createspace Independent Publishing Platform. This book was released on 2016-07-03 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way. The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.

Textbook Of Hotel Front Office: Management & Operations

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Publisher :
ISBN 13 : 9788182040496
Total Pages : pages
Book Rating : 4.0/5 (44 download)

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Book Synopsis Textbook Of Hotel Front Office: Management & Operations by : Yadav

Download or read book Textbook Of Hotel Front Office: Management & Operations written by Yadav and published by . This book was released on 2010-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Principles of Hotel Front Office Operations

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Author :
Publisher : Cengage Learning Business Press
ISBN 13 : 9781844800902
Total Pages : 325 pages
Book Rating : 4.8/5 (9 download)

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Book Synopsis Principles of Hotel Front Office Operations by : Sue Baker

Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by Cengage Learning Business Press. This book was released on 2001-11-27 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Front Office Management and Operations

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Publisher :
ISBN 13 :
Total Pages : 40 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Front Office Management and Operations by : Linsley T. DeVeau

Download or read book Front Office Management and Operations written by Linsley T. DeVeau and published by . This book was released on 1996 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: -Inn Syst front desk simulation reference manual and exercise/Jim Dougan.

Hotel Front Office Management

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Author :
Publisher : Wiley Global Education
ISBN 13 : 1118135792
Total Pages : 512 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Hotel Front Office Management by : James A. Bardi

Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley Global Education. This book was released on 2011-08-24 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Hotel Operations Management

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Publisher : Prentice Hall
ISBN 13 : 9780134337623
Total Pages : 624 pages
Book Rating : 4.3/5 (376 download)

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Book Synopsis Hotel Operations Management by : David K. Hayes

Download or read book Hotel Operations Management written by David K. Hayes and published by Prentice Hall. This book was released on 2016 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.

Hotel Management and Operations

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Publisher : Wiley
ISBN 13 : 9780471285687
Total Pages : 0 pages
Book Rating : 4.2/5 (856 download)

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Book Synopsis Hotel Management and Operations by : Denney G. Rutherford

Download or read book Hotel Management and Operations written by Denney G. Rutherford and published by Wiley. This book was released on 1994-08-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this updated edition, Rutherford reexamines the fundamentals of hotel management in light of the latest trends. The introductory and connective essays have been expanded and updated, and completely new sections have been added on the vital topics of today.

Front Office Operation ( A Practical Approach)

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Publisher :
ISBN 13 :
Total Pages : 174 pages
Book Rating : 4.6/5 (57 download)

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Book Synopsis Front Office Operation ( A Practical Approach) by : Dr Sanjeev Kumar Saxena

Download or read book Front Office Operation ( A Practical Approach) written by Dr Sanjeev Kumar Saxena and published by . This book was released on 2020-06-04 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front Office or the Reception is the show window of the hotel and is the department responsible for the sale of hotel rooms through systematic reservations of hotel rooms, followed by registration and assigning the rooms to the guest. The front office could be called the control centre of the rooms division, providing 24-hour attention towards the handling and service of all guest requirements and needs.The Front Office employees play a vital role in the creation of a positive first and final impression, and the establishment of an on-going rapport with guests. In addition, the front office employees are influential in shaping the city's perception and judgement of the hotel through contact with restaurant patrons and visitors to the hotel. As the front office is the front of the organization, its personnel and staff is under constant observation by guests and visitors. It ensures that the guest arriving at the hotel are received, luggage handled and the formalities of check-in completed.A warm welcome, a smile, courtesy and genuine politeness contributes to a guest's satisfaction. As the front office is the first department that meets the guest, the first impression it creates is a lasting one and is the most crucial.All services and facilities available in the rooms as well as in the hotel are explained to the guests by the front office. The front office is also responsible for communication and for maintaining records of the guests who have stayed in the hotel and also develop a strong and positive working relationship with all other departments to develop an empathy with the problems that they may be encountering. The department is headed by a Front Office Manager/Room Division Manager.

Principles of Hotel Front Office Operations

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Author :
Publisher : Burns & Oates
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Principles of Hotel Front Office Operations by : Sue Baker

Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by Burns & Oates. This book was released on 2000 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Principles of Hotel Front Office Operations

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Author :
Publisher : Burns & Oates
ISBN 13 : 9780304327294
Total Pages : 289 pages
Book Rating : 4.3/5 (272 download)

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Book Synopsis Principles of Hotel Front Office Operations by : Sue Baker

Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by Burns & Oates. This book was released on 1994-01-01 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hotel Front Office

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Publisher :
ISBN 13 : 9781259004971
Total Pages : 0 pages
Book Rating : 4.0/5 (49 download)

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Book Synopsis Hotel Front Office by : Sudhir Andrews

Download or read book Hotel Front Office written by Sudhir Andrews and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: