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Sustainable Service
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Book Synopsis Values-based Service for Sustainable Business by : Bo Edvardsson
Download or read book Values-based Service for Sustainable Business written by Bo Edvardsson and published by Routledge. This book was released on 2008-10-31 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
Book Synopsis Sustainable Service by : Adi Wolfson
Download or read book Sustainable Service written by Adi Wolfson and published by Business Expert Press. This book was released on 2016-06-27 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every one of us produce and/or use services on a daily basis. Each of these services provision requires both physical and nonphysical resources, and have potentially short and long-term effects on both the local and the global scales. Thus, in order to perpetuate the services for long periods of time without negatively influencing the natural or social environment, we should produce and deliver sustainable services. In Sustainable Service, readers will find an overview on the main paradigms, concepts and terminology in the fields of sustainability and service science, in the process discussing the benefits to be gained by - and the challenges entailed in - their reciprocal relationship. In addition, they will find techniques to enhance the sustainability of services by integrating smart use of resources with behaving with environmental and social awareness. Finally, adopting the ideas in the book will promote the co-creation of sustainable services between provider and customer while turning the customer to a provider of sustainability to current and subject generations.
Book Synopsis Discovering the Soul of Service by : Leonard L. Berry
Download or read book Discovering the Soul of Service written by Leonard L. Berry and published by Simon and Schuster. This book was released on 1999-07-13 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
Book Synopsis Sustainable Consumer Services by : Minna Halme
Download or read book Sustainable Consumer Services written by Minna Halme and published by Routledge. This book was released on 2012-05-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal for consumer oriented business should be to make a profit and to do it without costing the Earth. Yet exactly how to satisfy the needs and wants of consumers without contributing to environmental degradation is proving to be the essential, but elusive goal for businesses in the 21st century. The leading solution is to substitute material consumption with the consumption of services that offer consumers convenience and value but eliminate much of the inefficiency and waste associated with our throw-away society. Sustainable consumer services for households - services that are delivered to consumers at the premises such as home delivery of organic food, appliance leasing, mobile laundry services, internet marketing of homeservices or car pool schemes - provide a key part of the answer of how to reduce material consumption and waste while still turning a profit. Yet until now there has been little information to guide the development of such business models and practices, and to develop ways to make service-based consumption more attractive to consumers than object-ownership-based models. This book, equally a practical business handbook and business course text, provides the missing link in sustainable household service competitiveness by examining the issues, looking at business models, providing dozens of real-life best-practice examples and presenting data from the first large-scale consumer survey that explains consumer behaviour and what they want from home service provision. The book is an essential resource for businesses and public or nonprofit organizations and housing organizations entering the growing consumer services market. It provides a wealth of business know-how on what works and what doesn t, how to avoid potential pitfalls, and how to provide consumer services at the household level that are profitable, environmentally sustainable and that add to consumers quality of life.
Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Book Synopsis Sustainable Manufacturing by : Rainer Stark
Download or read book Sustainable Manufacturing written by Rainer Stark and published by Springer. This book was released on 2017-01-16 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume presents the research results of the Collaborative Research Center 1026 “Sustainable manufacturing - shaping global value creation”. The book aims at providing a reference guide of sustainable manufacturing for researchers, describing methodologies for development of sustainable manufacturing solutions. The volume is structured in four chapters covering the following topics: sustainable manufacturing technology, sustainable product development, sustainable value creation networks and systematic change towards sustainable manufacturing. The target audience comprises both researchers and practitioners in the field of sustainable manufacturing, but the book may also be beneficial for graduate students.
Book Synopsis Designing Sustainable Energy for All by : Carlo Vezzoli
Download or read book Designing Sustainable Energy for All written by Carlo Vezzoli and published by Springer. This book was released on 2018-05-17 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book addresses the issue of diffusing sustainable energy access in low- and middle-income contexts. Access to energy is one of the greatest challenges for many people living in low- income and developing contexts, as around 1.4 billion people lack access to electricity. Distributed Renewable Energy systems (DRE) are considered a promising approach to address this challenge and provide energy access to all. However, even if promising, the implementation of DRE systems is not always straightforward. The book analyses, discusses and classifies the promising Sustainable Product-Service System (S.PSS) business models to deliver Distributed Renewable Energy systems in an effective, efficient and sustainable way. Its message is supported with cases studies and examples, discussing the economic, environmental and socioethical benefits as well as its limitations and barriers to its implementation. An innovative design approach is proposed and a set of design tools are supplied, enabling readers to create and develop Sustainable Product-Service System (S.PSS) solutions to deliver Distributed Renewable Energy systems. Practical applications of the book’s design approach and tools by companies and practitioners are discussed and the book will be of interest to readers in design, industry, governmental institutions, NGOs as well as researchers.
Book Synopsis Sustainability through Service by : Adi Wolfson
Download or read book Sustainability through Service written by Adi Wolfson and published by Springer. This book was released on 2014-11-10 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the mutual relationship between service and sustainability. It covers methodologies and approaches and describes measurements and tools that can promote sustainability on the service market. Lastly, it presents the different applications of sustainability, together with examples of sustainable services. Environmental concerns have become integral to any decision-making process in the design and implementation of goods and services. With the increasing dominance of the service sector, and as service systems become more complex and interdisciplinary, the focus must move from the exchange of products to that of services. Newly created services should thus aim to incorporate sustainability into their designs while viewing sustainability as a service in its own right. Integrating sustainability in the service design and development process is essential to improving the sustainability of our society and preserving the environment. Moreover, doing so shifts the service boundaries from values that are focused only on personal, local, and current needs and economic profit to those that are broader and more future oriented, ultimately placing greater social and environmental responsibility on all stakeholders. In addition, it advances the current state-of-the-art in sustainable development and service design and contributes to improving the quality of life on a global scale.
Book Synopsis Innovative Logistics Services and Sustainable Lifestyles by : Ani Melkonyan
Download or read book Innovative Logistics Services and Sustainable Lifestyles written by Ani Melkonyan and published by Springer. This book was released on 2019-02-26 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume aims to describe the transformation of supply chain management (SCM) and logistics services by merging sustainable logistics, SCM, sustainable consumption and lifestyle research. This assessment of the transformation potential serves the development of sustainable business models and optimized decision-making systems for achieving sustainable economic value creation within a green economy. In 5 sections, the volume takes a unique transdisciplinary approach to assess sustainable business practices within SCM and the logistics sector, and to understand the interactions between logistics services and consumer lifestyles while creating transparency within the decision making process. This book will be of particular interest to academics, policymakers, planners, and politicians. Section 1 introduces readers to the importance of blended research and innovation between sustainable SCM and consumer lifestyles for transformation towards a green economy. Section 2 addresses the question of how trends and developments in consumption behavior and lifestyles influence the development of sustainable logistics. Section 3 discusses the transformation potential towards sustainable logistics using the food sector as an example. Section 4 focuses on strategic decision making in SCM, and how long-term improvements of sustainability performance can be achieved. Section 5 concludes with policy recommendations as well as research and innovation perspectives for future sustainable development with SCM and logistics.
Book Synopsis Sustainable Water and Sanitation Services by : Livelihoods & Natural Resource Managment Institute
Download or read book Sustainable Water and Sanitation Services written by Livelihoods & Natural Resource Managment Institute and published by Routledge. This book was released on 2014-01-03 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the work of the WASHCost project run by the IRC International Water and Sanitation Centre (IRC), this book provides an evaluation of the water, sanitation and hygiene (WASH) sectors in the context of developing countries and is the first systematic study of applying the life-cycle cost approach to assessing allocations. It presents unit cost estimates of the WASH sector across geographic locations and technologies, including rural and peri-urban areas, and these are compared with service levels. It analyses detailed data from more than 5000 households across nine agro-climatic zones in Andhra Pradesh State in India. Key issues assessed include poverty analysis of service levels, cost drivers and factors at the village and household level, and governance aspects such as transparency, accountability and value for money in relation to unit costs and service levels. This is the most comprehensive study of the WASH sector in India and elsewhere that utilises the life-cycle cost approach, along with GIS, econometric modelling and qualitative research methods. Not only does it contribute to research and methodology in this area, but the analysis also provides valuable insights for planners, policy makers and bi-lateral donors. The authors show how the methodology can also be applied in other developing country contexts.
Book Synopsis Serviceology for Smart Service System by : Yuriko Sawatani
Download or read book Serviceology for Smart Service System written by Yuriko Sawatani and published by Springer. This book was released on 2016-10-05 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Book Synopsis Routledge Handbook of Sustainable Design by : Rachel Beth Egenhoefer
Download or read book Routledge Handbook of Sustainable Design written by Rachel Beth Egenhoefer and published by Taylor & Francis. This book was released on 2024-04-15 with total page 816 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Sustainable Design considers the design, not only of artifacts, but of structures, systems, and interactions in the context of sustaining our shared planet. This revised edition introduces new and updated chapters, as well as a new section on pedagogy for sustainable design. With authors from around the world, design is positioned in context with recent crises such as global pandemics, racial reckoning, political unrest, and natural disasters. Just as design is an interdisciplinary field, the climate crisis is deeply tangled in racial justice, gender justice, global health, economics, trade, and more. Divided into six sections, it presents a holistic approach to understanding the many facets of sustainable design: Part 1: Systems and Design Part 2: Complexities of Sustainable Design Part 3: Community Engaged Design for Local and Global Diversity Part 4: Design for Sustainable Behaviors Part 5: Design Futures Part 6: Pedagogy in Design for Sustainability Arguing that design needs to restore, regenerate, and rejuvenate our planet and people, this handbook will be invaluable to researchers, students, and practitioners across all subdisciplines of design, architecture, business, energy management, visual arts, and environmental studies, among others.
Book Synopsis Business Transformation for a Sustainable Future by : Samuel Petros Sebhatu
Download or read book Business Transformation for a Sustainable Future written by Samuel Petros Sebhatu and published by Routledge. This book was released on 2021-09-05 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. Part of the Principle of Responsible Management Education (PRME) series, the book promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice. A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The chapters in the book, each written by a strong and well-recognized team of researchers in the field, open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and also requires a deep mind shift. The book presents cases from business (including Ikea and Eataly) and other service networks including the Base of the Pyramid (BoP), and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices) and micro (business practices and individual behavior). This book is where research meets real-world business and societal practice. The chapters are grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century. The book is intended for graduate- and postgraduate-level students and executive education with implications for practitioners. Furthermore, it contributes to multidisciplinary research in the field of interaction between business and society with a view to extending the firm-centric view to encompass a broader, systemic, and dynamic understanding of business and societal transformation.
Book Synopsis Exploring Services Science by : Jean-Henry Morin
Download or read book Exploring Services Science written by Jean-Henry Morin and published by Springer Science & Business Media. This book was released on 2010-07-15 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed post-proceedings of the First International Conference on Exploring Services Science (IESS) in Geneva, Switzerland, in February 2010. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline, which leverages methods, results and knowledge stemming from management, social and cognitive science, law, ethics, economics, and computer science towards the development of own concepts, methods, techniques and approaches and thus creating the basis for the production of transdisciplinary results. The 19 full and 8 short papers accepted for IESS were selected from 42 submissions and cover a wide spectrum of issues related to service design, service creation, service composition, service management, and service networks as well as their applications in businesses and public administration.
Book Synopsis Assessing and enhancing sustainable voluntary medical male circumcision services for HIV prevention in East and Southern Africa by : World Health Organization
Download or read book Assessing and enhancing sustainable voluntary medical male circumcision services for HIV prevention in East and Southern Africa written by World Health Organization and published by World Health Organization. This book was released on 2023-11-03 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Sustainability and the City by : Adi Wolfson
Download or read book Sustainability and the City written by Adi Wolfson and published by Business Expert Press. This book was released on 2017-10-30 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cities are without a doubt one of the miracles of human creation and the embodiment of the human environment. Insofar as they are large and densely populated human settlements with defined legal and political boundaries that comprise clusters of buildings, open spaces, public facilities and infrastructure, cities are mainly spaces of services that are exchanged between a wide variety of stakeholders-namely, residents, traders, visitors, and the city authorities. Moreover, the provision of cities' services has profound effect on the local and global sustainability. Thus, municipal services should comprise environmental, social, and economic values, which are designed, produced, and delivered in concert. Over the years, a variety of new urban models and concepts have been designed and proposed as viable means to reestablish the bond between the human and the natural environments, to increase the quality of life within cities and to reduce the impacts that cities have on the social and natural environments (e.g., sustainable city, smart city, or resilient city). Herein, a new model of the service city is presented, including architecture and several pertinent examples, which considers it as a platform that manages and integrates the services and systems currently provided by the city while offering additional supporting services to increase the effectiveness of the value and to achieve the goal of sustainability.
Book Synopsis Sustainable Water and Sanitation Services by :
Download or read book Sustainable Water and Sanitation Services written by and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the work of the WASHCost project run by the IRC International Water and Sanitation Centre (IRC), this book provides an evaluation of the water, sanitation and hygiene (WASH) sectors in the context of developing countries and is the first systematic study of applying the life-cycle cost approach to assessing allocations. It presents unit cost estimates of the WASH sector across geographic locations and technologies, including rural and peri-urban areas, and these are compared with service levels. It analyses detailed data from more than 5000 households across nine agro-climatic zones in Andhra Pradesh State in India. Key issues assessed include poverty analysis of service levels, cost drivers and factors at the village and household level, and governance aspects such as transparency, accountability and value for money in relation to unit costs and service levels. This is the most comprehensive study of the WASH sector in India and elsewhere that utilises the life-cycle cost approach, along with GIS, econometric modelling and qualitative research methods. Not only does it contribute to research and methodology in this area, but the analysis also provides valuable insights for planners, policy makers and bi-lateral donors. The authors show how the methodology can also be applied in other developing country contexts.
