Sustainable Customer Experience Design

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Sustainable Customer Experience Design

Author : Bert Smit
Publisher : Routledge
ISBN 13 : 1317217861
Total Pages : 536 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Sustainable Customer Experience Design by : Bert Smit

Download or read book Sustainable Customer Experience Design written by Bert Smit and published by Routledge. This book was released on 2018-05-30 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.

The Philosophy of Sustainable Design

Author : Jason F. McLennan
Publisher : Ecotone Publishing
ISBN 13 : 9780974903309
Total Pages : 376 pages
Book Rating : 4.9/5 (33 download)

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Book Synopsis The Philosophy of Sustainable Design by : Jason F. McLennan

Download or read book The Philosophy of Sustainable Design written by Jason F. McLennan and published by Ecotone Publishing. This book was released on 2004 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author outlines the major ideas and issues that have emerged in the growing movement of green architecture and sustainable design over the last thirty years. The book asks individuals to understand how the philosophy of sustainable design can affect their own work.

User Experience in the Age of Sustainability

Author : Kem-Laurin Kramer
Publisher : Elsevier
ISBN 13 : 0123877954
Total Pages : 225 pages
Book Rating : 4.1/5 (238 download)

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Book Synopsis User Experience in the Age of Sustainability by : Kem-Laurin Kramer

Download or read book User Experience in the Age of Sustainability written by Kem-Laurin Kramer and published by Elsevier. This book was released on 2012-05-25 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: User Experience in the Age of Sustainability focuses on the economic, sociological and environmental movement in business to make all products including digital ones more sustainable. Not only are businesses finding a significant ROI from these choices, customers are demanding this responsible behaviour. The author looks at user experience practice through the lens of sustainability whether it be a smart phone, service - based subscription solutions or sustainable packaging to expose the ways in which user researchers and designers can begin to connect to the sustainability not merely as a theoretical. This book has a practical take on the matter providing a framework along with case studies and personal stories from doing this work successfully. Both hardware and software design are covered. Learn about the fundamentals of sustainability and how it can change the future of user experience professionals Learn how to integrate sustainability into designs with a solid framework using user research methodology, techniques, and purposeful metrics Find out how to integrate sustainability frameworks into the software and product development cycles Find out how sustainability applies to mobile and digital products with discussions on user messaging, dematerialization, and efficient design See how companies have made it work with case studies

Designing for Sustainability

Author : Tim Frick
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491935723
Total Pages : 370 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing for Sustainability by : Tim Frick

Download or read book Designing for Sustainability written by Tim Frick and published by "O'Reilly Media, Inc.". This book was released on 2016-08-23 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pixels use electricity, and a lot of it. If the Internet were a country, it would be the sixth largest in terms of electricity use. That’s because today’s average web page has surpassed two megabytes in size, leading to slow load times, frustrated users, and a lot of wasted energy. With this practical guide, your web design team will learn how to apply sustainability principles for creating speedy, user-friendly, and energy-efficient digital products and services. Author Tim Frick introduces a web design framework that focuses on four key areas where these principles can make a difference: content strategy, performance optimization, design and user experience, and green hosting. You’ll discover how to provide users with a streamlined experience, while reducing the environmental impact of your products and services. Learn why 90% of the data that ever existed was created in the last year Use sustainability principles to innovate, reduce waste, and function more efficiently Explore green hosting, sustainable business practices, and lean/agile workflows Put the right things in front of users at precisely the moment they need them—and nothing more Increase site search engine visibility, streamline user experience, and make streaming video more efficient Use Action Items to explore concepts outlined in each chapter

Customer Experiences with Soul: A New Era in Design

Author : Simon Robinson
Publisher : Lulu.com
ISBN 13 : 0995715807
Total Pages : 250 pages
Book Rating : 4.9/5 (957 download)

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Book Synopsis Customer Experiences with Soul: A New Era in Design by : Simon Robinson

Download or read book Customer Experiences with Soul: A New Era in Design written by Simon Robinson and published by Lulu.com. This book was released on 2017-06-06 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.

Design Charrettes for Sustainable Communities

Author : Patrick M. Condon
Publisher : Island Press
ISBN 13 : 1610910591
Total Pages : 192 pages
Book Rating : 4.6/5 (19 download)

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Book Synopsis Design Charrettes for Sustainable Communities by : Patrick M. Condon

Download or read book Design Charrettes for Sustainable Communities written by Patrick M. Condon and published by Island Press. This book was released on 2012-09-26 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to more synthetic, holistic, and integrated urban design strategies, Design Charrettes for Sustainable Communities is a practical manual to accomplish complex community design decisions and create more green, clean, and equitable communities. The design charrette has become an increasingly popular way to engage the public and stakeholders in public planning, and Design Charrettes for Sustainable Communities shows how citizens and officials can use this tool to change the way they make decisions, especially when addressing issues of the sustainable community. Designed to build consensus and cooperation, a successful charrette produces a design that expresses the values and vision of the community. Patrick Condon outlines the key features of the charrette, an inclusive decision-making process that brings together citizens, designers, public officials, and developers in several days of collaborative workshops. Drawing on years of experience designing sustainable urban environments and bringing together communities for charrettes, Condon’s manual provides step-by-step instructions for making this process work to everyone’s benefit. He translates emerging sustainable development concepts and problem-solving theory into concrete principles in order to explain what a charrette is, how to organize one, and how to make it work to produce sustainable urban design results.

The Customer Experience Manual

Author : Alan Pennington
Publisher : Pearson UK
ISBN 13 : 1292148470
Total Pages : 233 pages
Book Rating : 4.2/5 (921 download)

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Book Synopsis The Customer Experience Manual by : Alan Pennington

Download or read book The Customer Experience Manual written by Alan Pennington and published by Pearson UK. This book was released on 2016-09-12 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt:

SustainAble

Author : Aaris Sherin
Publisher : Rockport Publishers
ISBN 13 : 1616738928
Total Pages : 192 pages
Book Rating : 4.6/5 (167 download)

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Book Synopsis SustainAble by : Aaris Sherin

Download or read book SustainAble written by Aaris Sherin and published by Rockport Publishers. This book was released on 2008-07-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustainable design is gaining prominence as a pivotal issue for the future of contemporary practice at the best design schools and at professional design conferences. Graphic designers and their clients are increasingly demanding sustainable solutions. Designers want to address these needs when presenting their work for consideration. As businesses continue to adapt to and provide environmental solutions with their own products, they are demanding it from their creative partners, and designers need to be on the forefront of these initiatives by being well informed. SustainAble will provide the information they need to be ahead of the curve on sustainability issues, inform them on sustainable applications and to approach the issue of sustainability in the areas of paper, printing, formats, materials, inks, and executions.

GRASPED Attitudes and the Customer Experience

Author : Steven Brough
Publisher : GRASPED Digital
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4./5 ( download)

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Book Synopsis GRASPED Attitudes and the Customer Experience by : Steven Brough

Download or read book GRASPED Attitudes and the Customer Experience written by Steven Brough and published by GRASPED Digital. This book was released on 2024-04-13 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: "GRASPED Attitudes and the Customer Experience: Vol. 12 Designing Memorable Moments That Matter" dives deep into the essence of customer experience as the lifeblood of brand loyalty and differentiation. This comprehensive guide articulates the pivotal role of CX in forging emotional connections, fostering repeat business, and driving brand advocacy. It's an insightful read for anyone committed to elevating the customer journey through innovative, technology-driven solutions and personalized engagements. The uniqueness of this volume is its holistic and strategic approach to customer experience, blending practical strategies with a profound understanding of the psychological impact of CX on consumer attitudes. It stands apart by offering a blend of theory, case studies, and actionable insights for crafting unforgettable customer experiences that not only meet but exceed customer expectations, securing long-term loyalty and driving business growth.

Sustainable Design

Author : Daniel A. Vallero
Publisher : John Wiley & Sons
ISBN 13 : 0470130628
Total Pages : 354 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Sustainable Design by : Daniel A. Vallero

Download or read book Sustainable Design written by Daniel A. Vallero and published by John Wiley & Sons. This book was released on 2008-04-25 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientific Principles to Guide Sustainable Design Decisions From thermodynamics to fluid dynamics to computational chemistry, this book sets forth the scientific principles underlying the need for sustainable design, explaining not just the "hows" of sustainable design and green engineering, but also the "whys." Moreover, it provides readers with the scientific principles needed to guide their own sustainable design decisions. Throughout the book, the authors draw from their experience in architecture, civil engineering, environmental engineering, planning, and public policy in order to build an understanding of the interdisciplinary nature of sustainable design. Written to enable readers to take a more scientific approach to sustainable design, the book offers many practical features, including: Case studies presenting the authors' firsthand accounts of actual green projects Lessons learned from Duke University's Smart House Program that demonstrate the concepts and techniques discussed in the book Exercises that encourage readers to use their newfound knowledge to solve green design problems Figures, tables, and sidebars illustrating key concepts and summarizing important points For architects, designers, and engineers, this book enables them to not only implement green design methods, but also to choose these methods based on science. With its many examples, case studies, and exercises, the book is also an ideal textbook for students in civil and environmental engineering, construction, and architectural engineering.

New Directions in Sustainable Design

Author : Adrian Parr
Publisher : Routledge
ISBN 13 : 1136909990
Total Pages : 280 pages
Book Rating : 4.1/5 (369 download)

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Book Synopsis New Directions in Sustainable Design by : Adrian Parr

Download or read book New Directions in Sustainable Design written by Adrian Parr and published by Routledge. This book was released on 2010-10-09 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recently there has been a plethora of work published on the topic of sustainability, much of which is purely theoretical or technical in its approach. More often than not these books fail to introduce readers to the larger challenge of what thinking sustainably might entail. Combining a series of well know authors in contemporary philosophy with established practitioners of sustainable design, this book develops a coherent theoretical framework for how theories of sustainability might engage with the growing practice of design. This book: brings together new and emerging perspectives on sustainability provides cohesive and jargon-free reading articulates the specificity of both theory and practice, to develop a symbiotic relationship which allows the reader to understand what thinking sustainably entails This volume describes a variety of new ways to approach sustainable design and it equips the next generation of designers with necessary conceptual tools for thinking sustainably.

Sustainability by Design

Author : John Ehrenfeld
Publisher : Yale University Press
ISBN 13 : 0300158432
Total Pages : 541 pages
Book Rating : 4.3/5 (1 download)

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Book Synopsis Sustainability by Design by : John Ehrenfeld

Download or read book Sustainability by Design written by John Ehrenfeld and published by Yale University Press. This book was released on 2008-01-01 with total page 541 pages. Available in PDF, EPUB and Kindle. Book excerpt: The environment.

Sustainable Design for the Built Environment

Author : Rob Fleming
Publisher : Routledge
ISBN 13 : 1351659170
Total Pages : 342 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Sustainable Design for the Built Environment by : Rob Fleming

Download or read book Sustainable Design for the Built Environment written by Rob Fleming and published by Routledge. This book was released on 2019-01-18 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustainable Design for the Built Environment marks the transition of sustainable design from a specialty service to the mainstream approach for creating a healthy and resilient built environment. This groundbreaking and transformative approach introduces sustainable design in a clear, concise, easy-to-read format. This book takes the reader deep into the foundations of sustainable design, and creates a holistic and integrative approach addressing the social, cultural, ecological, and aesthetic aspects in addition to the typical performance-driven goals. The first section of the book is themed around the origins, principles, and frameworks of sustainable design aimed at inspiring a deeper, broader, and more inclusive view of sustainability. The second section examines strategies such as biophilia and biomimicry, adaptation and resilience, health and well-being. The third section examines the application of sustainability principles from the global, urban, district, building, and human scale, illustrating how a systems thinking approach allows sustainable design to span the context of time, space, and varied perspectives. This textbook is intended to inspire a new vision for the future that unites human activity with natural processes to form a regenerative, coevolutionary model for sustainable design. By allowing the reader an insightful look into the history, motivations, and values of sustainable design, they begin to see sustainable design, not only as a way to deliver green buildings, but as a comprehensive and transformative meta-framework that is so needed in every sector of society. Supported by extensive online resources including videos and PowerPoints for each chapter, this book will be essential reading for students of sustainability and sustainable design.

Design Education for a Sustainable Future

Author : Rob Fleming
Publisher : Routledge
ISBN 13 : 1136659781
Total Pages : 264 pages
Book Rating : 4.1/5 (366 download)

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Book Synopsis Design Education for a Sustainable Future by : Rob Fleming

Download or read book Design Education for a Sustainable Future written by Rob Fleming and published by Routledge. This book was released on 2013-04-26 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustainability is a powerful force that is fundamentally reshaping humanity’s relationship to the natural world and is ushering in the Age of Integration. The move from well-intentioned environmental friendliness to the higher bar of integral sustainability and regenerative design demands a new type of design professional, one that is deeply collaborative, ethically grounded, empathically connected and technologically empowered. As a response, this book argues for a great leap forward in design education: from an individualistic and competitive model casually focused on greening; to a new approach defined by an integral consciousness, shaped by the values of inclusivity and cooperation, and implemented by a series of integrative behaviors including: an ethically infused design brief a co-creative design process on-going value engineering pre-emptive engineering design validation through simulation on-line enabled integrated learning the use of well vetted rating systems. This book contains the integral frameworks, whole system change methodologies and intrinsic values that will assist professors and their students in an authentic and effective pursuit of design education for a sustainable future.

Customer Experience in Fashion Retailing

Author : Bethan Alexander
Publisher : Taylor & Francis
ISBN 13 : 104004462X
Total Pages : 414 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Customer Experience in Fashion Retailing by : Bethan Alexander

Download or read book Customer Experience in Fashion Retailing written by Bethan Alexander and published by Taylor & Francis. This book was released on 2024-06-20 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text provides a holistic, integrated and in-depth perspective on the growing field of customer experience (CX), in a fashion context. Merging three core perspectives – academic, creative agency and retailer – the book takes a chronological approach to tracing the evolution of customer experience from the physical store, to omnichannel through channel convergence to consider the future of fashion retailing and customer experience. Beginning with the theoretical perspective, customer experience evolution in a fashion retail context is traced, considering the definition of customer experience, physical retail, the digitalisation of customer experience, omni-channel retail, in-store technologies and envisioning future retail CX. The retail creative agency perspective looks at how to locate and design customer experience journeys, designing harmonised CX across retail brand environments online and offline, responsible retailing and taking a human-centric approach to create visceral, wellbeing-based experiences. Finally, the retailer perspective explores real-life case studies of great customer experience from international brands, including Zara, Nike, Ecoalf, To Summer and Anya Hindmarch. Pedagogical features to aid understanding are built in throughout, including chapter objectives and reflective questions. Comprehensive and unique in its approach, Customer Experience in Fashion Retailing is recommended reading for students studying Fashion Retail Management, Customer Experience, Retail Design and Visual Merchandising, Fashion Psychology and Fashion Marketing.

Designing the Sustainable School

Author : Alan Ford
Publisher : Images Publishing
ISBN 13 : 1864702370
Total Pages : 258 pages
Book Rating : 4.8/5 (647 download)

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Book Synopsis Designing the Sustainable School by : Alan Ford

Download or read book Designing the Sustainable School written by Alan Ford and published by Images Publishing. This book was released on 2007 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having designed more than 75 K-12 school projects, and with a long-standing commitment to sustainability and a passion for architecture, Alan Ford is perfectly positioned to present this illuminating collection of sustainable school projects from around the world. Designing the Sustainable School is a compendium of ideas illustrating how some very talented architects and committed facility planners are meeting the challenge of creating better schools for the 21st century. They are creating schools that are eco-friendly, embody high-performance design principles, are rich in architectural character, and enhance the health and well-being of students and teachers. The projects represent a wide range of design solutions, aesthetics, location, and scale, ranging in size from the Aga Khan Award-winning three-room schoolhouse in Burkina Faso by Diebedo Francis Kere, to the 2500-student, 260,000-square-foot high school in Santa Ana, California by LPA Architects. Each of the 45 featured projects is presented with an overview of the components of the high-performance "tool kit" employed by architects to achieve sustainable design goals. Collectively, these demonstrate the breadth of tools that today's architects can employ to build a sustainable future for our children.

The Routledge Handbook of Tourism Experience Management and Marketing

Author : Saurabh Kumar Dixit
Publisher : Routledge
ISBN 13 : 042951574X
Total Pages : 655 pages
Book Rating : 4.4/5 (295 download)

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Book Synopsis The Routledge Handbook of Tourism Experience Management and Marketing by : Saurabh Kumar Dixit

Download or read book The Routledge Handbook of Tourism Experience Management and Marketing written by Saurabh Kumar Dixit and published by Routledge. This book was released on 2020-06-08 with total page 655 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co-creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents. Tourism experience drives the contemporary tourist’s behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantial light on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing. Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries.