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Summary Customer Mania
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Book Synopsis Summary: Customer Mania by : BusinessNews Publishing,
Download or read book Summary: Customer Mania written by BusinessNews Publishing, and published by Primento. This book was released on 2013-02-15 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Ken Blanchard, Jim Ballard and Fred Finch's book: "Customer Mania: It’s Never Too Late to Build a Customer-Focused Company". This complete summary of the ideas from Ken Blanchard, Jim Ballard and Fred Finch's book "Customer Mania" shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, people-first, customer-oriented culture, it will be difficult to build your business going forward. Fortunately, any company large or small can achieve this. Note that you can’t build a customer-focused company by emphasizing the results that you want to achieve. This is the equivalent of putting the cart before the horse. When you focus on results, getting people to do the right thing will be an effort – people will have to be convinced that’s the right way to go. A much more effective idea is to concentrate on building your people first, and then they will just naturally take care of the customer in the ways you prefer. Get your people acting with passion and commitment and everything else will just naturally fall into place. With astute management, you’ll even be able to create a self-perpetuating cycle where the work feeds the energy of the people involved, which in turn means the work gets done better, leading to increased levels of energy in the future and so on. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Customer Mania" and discover the key to succeeding in business!
Book Synopsis Customer Mania! by : Kenneth Blanchard
Download or read book Customer Mania! written by Kenneth Blanchard and published by Simon and Schuster. This book was released on 2016-03-22 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.
Download or read book Customer Mania! written by and published by . This book was released on 2010 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Mania! by : Kenneth Blanchard
Download or read book Customer Mania! written by Kenneth Blanchard and published by Simon and Schuster. This book was released on 2004-11-15 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum!—owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants—the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.
Book Synopsis Customer Mania ! by : Ken Blancehard
Download or read book Customer Mania ! written by Ken Blancehard and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Mania!: It's Never Too Late to Build a Customer-Focused Company by : Kenneth ; Ballard Blanchard (Jim ; Finch, Fred)
Download or read book Customer Mania!: It's Never Too Late to Build a Customer-Focused Company written by Kenneth ; Ballard Blanchard (Jim ; Finch, Fred) and published by . This book was released on 2004 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Summary: Customer Culture by : BusinessNews Publishing,
Download or read book Summary: Customer Culture written by BusinessNews Publishing, and published by Primento. This book was released on 2013-02-15 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Michael Basch's book: "Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day". This summary of the ideas from Michael Basch's book "Customer Culture" shows how building a business that focuses exclusively on what the customer wants requires the right systems to be put in place so that the company consistently acts to achieve that goal. In his book, the author explains that the behavior of employees is an extension of the company’s prevailing culture and beliefs, and this needs to be tackled first in order to serve customers well. By reading this summary, you will understand what makes up customer culture and the six elements needed to make sure you deliver an outstanding customer experience. Added-value of this summary: • Save time • Understand key principles • Improve the customer focus of your company To learn more, read "Customer Culture" and find out what you need to start doing today to make your customers the main focus of your business.
Download or read book Money Mania written by Bob Swarup and published by Bloomsbury Publishing USA. This book was released on 2014-02-25 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: From ancient Rome to the Great Meltdown of 2008, this account of financial crises throughout history reveals the common human foibles that drive economic booms and busts.
Download or read book Auto Mania written by Tom McCarthy and published by Yale University Press. This book was released on 2007-01-01 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: The twentieth-century American experience with the automobile has much to tell us about the relationship between consumer capitalism and the environment, Tom McCarthy contends. In Auto Mania he presents the first environmental history of the automobile that shows how consumer desire (and manufacturer decisions) created impacts across the product lifecycle--from raw material extraction to manufacturing to consumer use to disposal. From the provocative public antics of young millionaires who owned the first cars early in the twentieth century to the SUV craze of the 1990s, Auto Mania explores developments that touched the environment. Along the way McCarthy examines how Henry Ford’s fetish for waste reduction tempered the environmental impacts of Model T mass production; how Elvis Presley’s widely shared postwar desire for Cadillacs made matters worse; how the 1970s energy crisis hurt small cars; and why baby boomers ignored worries about global warming. McCarthy shows that problems were recognized early. The difficulty was addressing them, a matter less of doing scientific research and educating the public than implementing solutions through America’s market economy and democratic government. Consumer and producer interests have rarely aligned in helpful ways, and automakers and consumers have made powerful opponents of regulation. The result has been a mixed record of environmental reform with troubling prospects for the future.
Download or read book Fudge-a-Mania written by Judy Blume and published by Penguin. This book was released on 2011-12-01 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of the classic Fudge series from Judy Blume, bestselling author of Tales of a Fourth Grade Nothing! Peter Hatcher can’t catch a break. His little brother, Fudge—the five-year-old human hurricane—has big plans to marry Peter’s sworn enemy, Sheila Tubman. That alone would be enough to ruin Peter’s summer, but now his parents have decided to rent a summer home next door to Sheila the Cootie Queen’s house. Peter will be trapped with Fudge and Sheila for three whole weeks! “As a kid, Judy Blume was my favorite author, and Tales of a Fourth Grade Nothing was my favorite book.”—Jeff Kinney, author of the bestselling Wimpy Kid series Love Fudge, Peter, and Sheila? Read all the books featuring your favorite characters: Tales of a Fourth Grade Nothing Otherwise Known as Sheila the Great Superfudge Double Fudge
Book Synopsis Summary of Tony Robbins and Christopher Zook's The Holy Grail of Investing by : Milkyway Media
Download or read book Summary of Tony Robbins and Christopher Zook's The Holy Grail of Investing written by Milkyway Media and published by Milkyway Media. This book was released on 2024-03-11 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the Summary of Tony Robbins and Christopher Zook's The Holy Grail of Investing in 20 minutes. Please note: This is a summary & not the original book. "The Holy Grail of Investing" by Tony Robbins and Christopher Zook is a comprehensive guide to achieving financial independence through strategic investing. The book draws on insights from financial experts like Alan Greenspan, Ray Dalio, and the late Jack Bogle, emphasizing principles such as the avoidance of losses, proper asset allocation, asymmetric risk-reward opportunities, and diversification. Robbins and Zook highlight the success of alternative investment managers who have delivered extraordinary returns through unique opportunities and economic resilience...
Download or read book Gung Ho! written by Ken Blanchard and published by Harper Collins. This book was released on 1997-10-08 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are: The Spirit of the Squirrel The Way of the Beaver The Gift of the Goose These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success. Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story. Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization. Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers.
Book Synopsis Bitcoin Mania by : Learn2succeed.com Incorporated
Download or read book Bitcoin Mania written by Learn2succeed.com Incorporated and published by Productive Publications. This book was released on 2015-03-27 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: A delightfully cynical book which looks at the paper fiat currencies which we use everyday and questions how long they can survive. Could worthless paper be replaced by an ingenious worldwide cryptocurrency called "Bitcoin" which threatens to overturn the tables of traditional fiat money changers?
Book Synopsis Quarterly Summary of Australian Statistics by : Australia. Commonwealth Bureau of Census and Statistics
Download or read book Quarterly Summary of Australian Statistics written by Australia. Commonwealth Bureau of Census and Statistics and published by . This book was released on 1966 with total page 1138 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Veni, Vidi, Video by : Frederick Wasser
Download or read book Veni, Vidi, Video written by Frederick Wasser and published by University of Texas Press. This book was released on 2009-06-23 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: A funny thing happened on the way to the movies. Instead of heading downtown to a first-run movie palace, or even to a suburban multiplex with the latest high-tech projection capabilities, many people's first stop is now the neighborhood video store. Indeed, video rentals and sales today generate more income than either theatrical releases or television reruns of movies. This pathfinding book chronicles the rise of home video as a mass medium and the sweeping changes it has caused throughout the film industry since the mid-1970s. Frederick Wasser discusses Hollywood's initial hostility to home video, which studio heads feared would lead to piracy and declining revenues, and shows how, paradoxically, video revitalized the film industry with huge infusions of cash that financed blockbuster movies and massive marketing campaigns to promote them. He also tracks the fallout from the video revolution in everything from changes in film production values to accommodate the small screen to the rise of media conglomerates and the loss of the diversity once provided by smaller studios and independent distributors.
Book Synopsis Monthly Summary of Australian Statistics. Bulletin by : Australia. Commonwealth Bureau of Census and Statistics
Download or read book Monthly Summary of Australian Statistics. Bulletin written by Australia. Commonwealth Bureau of Census and Statistics and published by . This book was released on 1966 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book National Gaming Summary written by and published by . This book was released on 2000 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt:
