Success Metrics

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Success Metrics

Author : Martin Klubeck
Publisher : Apress
ISBN 13 : 1484225864
Total Pages : 231 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Success Metrics by : Martin Klubeck

Download or read book Success Metrics written by Martin Klubeck and published by Apress. This book was released on 2017-02-09 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn’t. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals. Business leaders too often succumb to the working assumption that they only have to show shareholders and boards of trustees that they are turning a profit—the higher the profit, the more successful their stewardship of the company. Wrong! To truly thrive and endure, all organizations—corporate, government, small, large, nonprofit, or startup—need to define and pursue the underlying purpose for their existence. To measure success, leaders today are missing a key meta-analytic in their toolbox. In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics steps you through the process of identifying and combining the right measures to gauge, narrate, and guide your organization's progress toward true success. All organizations have a common goal to be successful. All leaders want to make data-informed decisions and use measures to improve processes, communicate progress, and gain support. The problem is that proxy or partial measures don’t measure overall success and can be misleading. They measure performance parameters, progress on a specific task, customer feedback, and other piecemeal indices—which taken separately fail to describe an organization’s progress toward overall success. The author's integrated measures of success can be used to communicate organizational progress to stakeholders, shareholders, boards of trustees, corporate leaders, the workforce, and the customer base and thereby galvanize broad commitment to organizational success. Klubeck shows how his principles and methods of measuring overall success can be applied at all levels: individual, team, group, department, division, and organization. What You Will Learn: Understand why you should measure success instead of performance Understand what to measure and what not to measure Integrate the measures of success to tell a complete story Share measures of success with different audiences Who This Book Is For Organizational leaders at all levels from the executive suite to middle management, analysts and consultants who are tasked with designing metrics programs for organizations, individuals interested in adapting the author's framework to measure overall personal success in multiple dimensions

Metrics

Author : Martin Klubeck
Publisher : Apress
ISBN 13 : 1430237279
Total Pages : 355 pages
Book Rating : 4.4/5 (32 download)

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Book Synopsis Metrics by : Martin Klubeck

Download or read book Metrics written by Martin Klubeck and published by Apress. This book was released on 2012-01-13 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization? Metrics: How to Improve Key Business Results provides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the “why” of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs. Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book: Provides a step-by-step guide for building an organizational effectiveness report card Takes you from identifying key services and products and using metrics, to determining business strategy Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT

The Tyranny of Metrics

Author : Jerry Z. Muller
Publisher : Princeton University Press
ISBN 13 : 0691191263
Total Pages : 245 pages
Book Rating : 4.6/5 (911 download)

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Book Synopsis The Tyranny of Metrics by : Jerry Z. Muller

Download or read book The Tyranny of Metrics written by Jerry Z. Muller and published by Princeton University Press. This book was released on 2019-04-30 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the obsession with quantifying human performance threatens business, medicine, education, government—and the quality of our lives Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself—and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all.

Working Backwards

Author : Colin Bryar
Publisher : St. Martin's Press
ISBN 13 : 1250267609
Total Pages : 304 pages
Book Rating : 4.2/5 (52 download)

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Book Synopsis Working Backwards by : Colin Bryar

Download or read book Working Backwards written by Colin Bryar and published by St. Martin's Press. This book was released on 2021-02-09 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two long-time Amazon executives—with lessons and techniques you can apply to your own company, and career, right now. In Working Backwards, two long-serving Amazon executives reveal the principles and practices that have driven the success of one of the most extraordinary companies the world has ever known. With twenty-seven years of Amazon experience between them—much of it during the period of unmatched innovation that created products and services including Kindle, Amazon Prime, Amazon Studios, and Amazon Web Services—Bryar and Carr offer unprecedented access to the Amazon way as it was developed and proven to be repeatable, scalable, and adaptable. With keen analysis and practical steps for applying it at your own company—no matter the size—the authors illuminate how Amazon’s fourteen leadership principles inform decision-making at all levels of the company. With a focus on customer obsession, long-term thinking, eagerness to invent, and operational excellence, Amazon’s ground-level practices ensure these characteristics are translated into action and flow through all aspects of the business. Working Backwards is both a practical guidebook and the story of how the company grew to become so successful. It is filled with the authors’ in-the-room recollections of what “Being Amazonian” is like and how their time at the company affected their personal and professional lives. They demonstrate that success on Amazon’s scale is not achieved by the genius of any single leader, but rather through commitment to and execution of a set of well-defined, rigorously-executed principles and practices—shared here for the very first time. Whatever your talent, career or organization might be, find out how you can put Working Backwards to work for you.

Lean Product Management

Author : Mangalam Nandakumar
Publisher : Packt Publishing Ltd
ISBN 13 : 1788832973
Total Pages : 239 pages
Book Rating : 4.7/5 (888 download)

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Book Synopsis Lean Product Management by : Mangalam Nandakumar

Download or read book Lean Product Management written by Mangalam Nandakumar and published by Packt Publishing Ltd. This book was released on 2018-05-31 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to product management exploring the best practices: identifying the impact-driven product, planning for success, setting up and measuring time-bound metrics, and developing a lean product roadmap. Key Features Identifying Impact-Driven Products Investing in Key Business Outcomes Value mapping to maintain a lean product backlog Utilizing time-bound product metrics Eliminating process waste Book Description Lean Product Management is about finding the smartest way to build an Impact Driven Product that can deliver value to customers and meet business outcomes when operating under internal and external constraints. Author, Mangalam Nandakumar, is a product management expert, with over 17 years of experience in the field. Businesses today are competing to innovate. Cost is no longer the constraint, execution is. It is essential for any business to harness whatever competitive advantage they can, and it is absolutely vital to deliver the best customer experience possible. The opportunities for creating impact are there, but product managers have to improvise on their strategy every day in order to capitalize on them. This is the Agile battleground, where you need to stay Lean and be able to respond to abstract feedback from an ever shifting market. This is where Lean Product Management will help you thrive. Lean Product Management is an essential guide for product managers, and to anyone embarking on a new product development. Mangalam Nandakumar will help you to align your product strategy with business outcomes and customer impact. She introduces the concept of investing in Key Business Outcomes as part of the product strategy in order to provide an objective metric about which product idea and strategy to pursue. You will learn how to create impactful end-to-end product experiences by engaging stakeholders and reacting to external feedback. What you will learn How do you execute ideas that matter? How can you define the right success metrics? How can you plan for product success? How do you capture qualitative and quantitative insights about the product? How do you know whether your product aligns to desired business goals? What processes are slowing you down? Who this book is for If you are leading a team that is building a new product, then this book is for you. The book is targeted at product managers, functional leads in enterprises, business sponsors venturing into new product offerings, product development teams, and start-up founders.

Industrial Environmental Performance Metrics

Author : National Academy of Engineering and National Research Council
Publisher : National Academies Press
ISBN 13 : 030906242X
Total Pages : 265 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Industrial Environmental Performance Metrics by : National Academy of Engineering and National Research Council

Download or read book Industrial Environmental Performance Metrics written by National Academy of Engineering and National Research Council and published by National Academies Press. This book was released on 1999-09-24 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industrial Environmental Performance Metrics is a corporate-focused analysis that brings clarity and practicality to the complex issues of environmental metrics in industry. The book examines the metrics implications to businesses as their responsibilities expand beyond the factory gateâ€"upstream to suppliers and downstream to products and services. It examines implications that arise from greater demand for comparability of metrics among businesses by the investment community and environmental interest groups. The controversy over what sustainable development means for businesses is also addressed. Industrial Environmental Performance Metrics identifies the most useful metrics based on case studies from four industriesâ€"automotive, chemical, electronics, and pulp and paperâ€"and includes specific corporate examples. It contains goals and recommendations for public and private sector players interested in encouraging the broader use of metrics to improve industrial environmental performance and those interested in addressing the tough issues of prioritization, weighting of metrics for meaningful comparability, and the longer term metrics needs presented by sustainable development.

Industrial Hygiene Performance Metrics

Author :
Publisher : AIHA
ISBN 13 : 1931504121
Total Pages : 146 pages
Book Rating : 4.9/5 (315 download)

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Book Synopsis Industrial Hygiene Performance Metrics by :

Download or read book Industrial Hygiene Performance Metrics written by and published by AIHA. This book was released on 2001 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Performance Metrics for Assessing Driver Distraction

Author : Gary L Rupp
Publisher : SAE International
ISBN 13 : 0768034965
Total Pages : 266 pages
Book Rating : 4.7/5 (68 download)

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Book Synopsis Performance Metrics for Assessing Driver Distraction by : Gary L Rupp

Download or read book Performance Metrics for Assessing Driver Distraction written by Gary L Rupp and published by SAE International. This book was released on 2010-12-06 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the study of secondary task demands imposed by in-vehicle devices on the driver while driving. It provides a mechanism for researchers to evaluate how in-vehicle devices such as navigation systems – as well as other devices such as cell phones – affect driver distraction and impact safety. This book, which features the work presented by international experts at the 4th International Driver Metrics Workshop, in June 2008, offers a summary of the current state of driver metrics research. Edited by workshop moderator Dr. Gary L. Rupp, the book introduces vital information to support the design of in-vehicle information and communication systems (IVIS). Topics covered include: • Driver object and event detection • Peripheral detection tasks (PDT) • Tactile-based detection tasks (TDT) • Modified Sternberg method for assessing visual and cognitive load of in-vehicle tasks • Modified Sternberg method for assessing peripheral detection task and lane change tests • The relationship between performance metrics and crash risk • Characterizing driver behaviors observed in naturalist driving studies • Developing metrics from lane change test studies

Web Metrics

Author : Jim Sterne
Publisher : John Wiley & Sons
ISBN 13 : 0471450502
Total Pages : 450 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Web Metrics by : Jim Sterne

Download or read book Web Metrics written by Jim Sterne and published by John Wiley & Sons. This book was released on 2003-05-12 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: There now exists a wealth of tools and techniques that can determine if and how a Web site is providing business value to its owners. This book is a survey of those metrics and is as important to IT executives as it is to marketing professionals. Jim Sterne is recognized worldwide as a leading Internet business expert and is the author of several Wiley books, including WWW Marketing, Third Edition (0-471-41621-5) Explains the criteria for building a successful site, surveying the tools, services, techniques, and standards for Web measurement, and fully integrating those metrics with the customer experience Companion Web site contains links to online tools, resources, and white papers

Quality of Service Architectures for Wireless Networks: Performance Metrics and Management

Author : Adibi, Sasan
Publisher : IGI Global
ISBN 13 : 1615206817
Total Pages : 716 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis Quality of Service Architectures for Wireless Networks: Performance Metrics and Management by : Adibi, Sasan

Download or read book Quality of Service Architectures for Wireless Networks: Performance Metrics and Management written by Adibi, Sasan and published by IGI Global. This book was released on 2010-01-31 with total page 716 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book further explores various issues and proposed solutions for the provision of Quality of Service (QoS) on the wireless networks"--Provided by publisher.

Moneyball: The Art of Winning an Unfair Game

Author : Michael Lewis
Publisher : W. W. Norton & Company
ISBN 13 : 0393066231
Total Pages : 337 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Moneyball: The Art of Winning an Unfair Game by : Michael Lewis

Download or read book Moneyball: The Art of Winning an Unfair Game written by Michael Lewis and published by W. W. Norton & Company. This book was released on 2004-03-17 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Michael Lewis’s instant classic may be “the most influential book on sports ever written” (People), but “you need know absolutely nothing about baseball to appreciate the wit, snap, economy and incisiveness of [Lewis’s] thoughts about it” (Janet Maslin, New York Times). One of GQ's 50 Best Books of Literary Journalism of the 21st Century Just before the 2002 season opens, the Oakland Athletics must relinquish its three most prominent (and expensive) players and is written off by just about everyone—but then comes roaring back to challenge the American League record for consecutive wins. How did one of the poorest teams in baseball win so many games? In a quest to discover the answer, Michael Lewis delivers not only “the single most influential baseball book ever” (Rob Neyer, Slate) but also what “may be the best book ever written on business” (Weekly Standard). Lewis first looks to all the logical places—the front offices of major league teams, the coaches, the minds of brilliant players—but discovers the real jackpot is a cache of numbers?numbers!?collected over the years by a strange brotherhood of amateur baseball enthusiasts: software engineers, statisticians, Wall Street analysts, lawyers, and physics professors. What these numbers prove is that the traditional yardsticks of success for players and teams are fatally flawed. Even the box score misleads us by ignoring the crucial importance of the humble base-on-balls. This information had been around for years, and nobody inside Major League Baseball paid it any mind. And then came Billy Beane, general manager of the Oakland Athletics. He paid attention to those numbers?with the second-lowest payroll in baseball at his disposal he had to?to conduct an astonishing experiment in finding and fielding a team that nobody else wanted. In a narrative full of fabulous characters and brilliant excursions into the unexpected, Michael Lewis shows us how and why the new baseball knowledge works. He also sets up a sly and hilarious morality tale: Big Money, like Goliath, is always supposed to win . . . how can we not cheer for David?

Social Media Metrics Secrets

Author : John Lovett
Publisher : John Wiley & Sons
ISBN 13 : 1118149025
Total Pages : 321 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Social Media Metrics Secrets by : John Lovett

Download or read book Social Media Metrics Secrets written by John Lovett and published by John Wiley & Sons. This book was released on 2011-07-07 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Invaluable advice on analyzing and measuring the effects of social media Do you wish you could sit down with an expert to figure out whether or not your social media initiatives are working? With Social Media Metrics Secrets, you can! Expert John Lovett taps into his years of training and experience to reveal tips, tricks, and advice on how to analyze and measure the effects of social media and gauge the success of your initiatives. He uses mini case studies to demonstrate how to manage social operations with process and technology by applying key performance indicators, and assessing the business value of social media. Highlights how social media can impact all aspects of your business and transform the way you quantify successful interactions with customers Shares innovative techniques for managing the massive volume of social analytics data by putting data to work in ways that contribute to your organizational goals Details techniques for adopting a Social Analytics Framework for understanding evolving consumer behavior necessary to compete in a socially networked future Written in a conversational tone, Social Media Metrics Secrets goes behind the scenes to present you with unbeatable advice and unparalleled insight into social media metrics.

Project Management Metrics, KPIs, and Dashboards

Author : Harold Kerzner
Publisher : John Wiley & Sons
ISBN 13 : 1119851564
Total Pages : 450 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Project Management Metrics, KPIs, and Dashboards by : Harold Kerzner

Download or read book Project Management Metrics, KPIs, and Dashboards written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2023-01-12 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project Management Metrics, KPIs,and Dashboards Enables readers to easily understand and implement essential strategies on measuring project management performance Project Management Metrics, KPIs, and Dashboards provides complete coverage of what metrics and KPIs are and how to use them effectively, offering comprehensive coverage of the different dashboard types, design issues, and applications that readers may come across during practical application of the concepts. To aid in seamless reader comprehension, the work includes full-color dashboards from some of the most successful project management companies. As a modern resource, the work aligns with PMI’s PMBOK® Guide and stresses value-driven project management. Written by the leading authority in the field, sample topics covered in the work are as follows: Stakeholder relations management, effective metric measurements, selecting the right project metrics, innovation metrics, and how to become and stay agile Comparing traditional and nontraditional projects, defining complexity, decision making, fluid methodologies, global project management, and project management methodologies/frameworks Customer relations management, a new look at defining project success, and why customer satisfaction must always be considered Scope creep, scope creep dependencies, causes of scope creep, the business side of scope creep, and ways to minimize scope creep For project managers across all industries, Project Management Metrics, KPIs, and Dashboards is a valuable resource on the subject that will bolster your awareness of what good metrics management really entails and arm you with the important knowledge needed to measure and communicate performance more effectively.

Data-Driven Decision Making for Long-Term Business Success

Author : Singh, Sonia
Publisher : IGI Global
ISBN 13 :
Total Pages : 515 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Data-Driven Decision Making for Long-Term Business Success by : Singh, Sonia

Download or read book Data-Driven Decision Making for Long-Term Business Success written by Singh, Sonia and published by IGI Global. This book was released on 2023-12-21 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's academic environment, the challenge of ensuring lasting commercial and economic success for organizations has become more daunting than ever before. The relentless surge in data-driven decision-making, based on innovative technologies such as blockchain, IoT, and AI, has created a digital frontier filled with complexity. Maintaining a healthy firm that can continually provide innovative products and services to the public while fueling economic growth has become a formidable puzzle. Moreover, this digital transformation has ushered in new risks, from pervasive cybersecurity threats to the ethical challenges surrounding artificial intelligence. In this evolving landscape, academic scholars face the pressing challenge of deciphering the path to long-term organizational prosperity in an era dominated by data. Data-Driven Decision Making for Long-Term Business Success serves as guidance and insights amidst this academic challenge. It is the definitive solution for scholars seeking to uncover the complexities of data-driven decision-making and its profound impact on organizational success. Each meticulously curated chapter delves into a specific facet of this transformative journey, from the implications of modern technologies and pricing optimization to the ethics underpinning data-driven strategies and the metaverse's influence on decision-making.

Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software

Author : Muketha, Geoffrey Muchiri
Publisher : IGI Global
ISBN 13 : 1522576797
Total Pages : 391 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software by : Muketha, Geoffrey Muchiri

Download or read book Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software written by Muketha, Geoffrey Muchiri and published by IGI Global. This book was released on 2019-07-26 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise resource planning (ERP) is a class of integrated software that uses software technologies to implement real-time management of business processes in an organization. ERPs normally cut across organizations, making them large and complex. Software researchers have for many years established that complexity affects software quality negatively and must therefore be controlled with novel metrics and models of evaluation that can determine when the software is at acceptable levels of quality and when not. Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software is a critical scholarly publication that examines ERP development, performance, and challenges in business settings to help improve decision making in organizations that have embraced ERPs, improve the efficiency and effectiveness of their activities, and improve their return on investments (ROI). Highlighting a wide range of topics such as data mining, higher education, and security, this book is essential for professionals, software developers, researchers, academicians, and security professionals.

API Analytics for Product Managers

Author : Deepa Goyal
Publisher : Packt Publishing Ltd
ISBN 13 : 1803241969
Total Pages : 344 pages
Book Rating : 4.8/5 (32 download)

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Book Synopsis API Analytics for Product Managers by : Deepa Goyal

Download or read book API Analytics for Product Managers written by Deepa Goyal and published by Packt Publishing Ltd. This book was released on 2023-02-21 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research, strategize, market, and continuously measure the effectiveness of APIs to meet your SaaS business goals with this practical handbook Key FeaturesTransform your APIs into revenue-generating entities by turning them into productsMeet your business needs by improving the way you research, strategize, market, and measure resultsCreate and implement a variety of metrics to promote growthBook Description APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers' needs, expectations, and satisfaction too. Once you've gathered your data, you'll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs. What you will learnBuild a long-term strategy for an APIExplore the concepts of the API life cycle and API maturityUnderstand APIs from a product management perspectiveCreate support models for your APIs that scale with the productApply user research principles to APIsExplore the metrics of activation, retention, engagement, and churnCluster metrics together to provide contextExamine the consequences of gameable and vanity metricsWho this book is for If you're a product manager, engineer, or product executive charged with making the most of APIs for your SaaS business, then this book is for you. Basic knowledge of how APIs work and what they do is essential before you get started with this book, since the book covers the analytical side of measuring their performance to help your business grow.

Team Metrics

Author : Mike Woodcock
Publisher : Routledge
ISBN 13 : 1351547062
Total Pages : 337 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Team Metrics by : Mike Woodcock

Download or read book Team Metrics written by Mike Woodcock and published by Routledge. This book was released on 2017-07-05 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mike Woodcock and Dave Francis are two of the most influential writers and designers of materials for team development of the last 30 years. This collection of Team Metrics brings together some of their very best material for measuring aspects of team performance. The collection includes a variety of audits, questionnaires and surveys, which can be used in a training environment or as real-time team interventions. The 27 items in the collection cover team and team leader skills, team development, team motivation, team roles, team culture, climate and communication, making this a must-have collection of team development materials for trainers, facilitators and team leaders. A CD is supplied with every manual which provides a Powerpoint slide presentation for each of the 27 metrics.