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Services A Lusager
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Book Synopsis The Bureaucrat and the Poor by : Vincent Dubois
Download or read book The Bureaucrat and the Poor written by Vincent Dubois and published by Routledge. This book was released on 2016-03-16 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
Book Synopsis Marketing Libraries in a Web 2.0 World by : Dinesh Gupta
Download or read book Marketing Libraries in a Web 2.0 World written by Dinesh Gupta and published by Walter de Gruyter. This book was released on 2011-07-14 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marketing the 21st century library and information organization to its new age customers using Web 2.0 tools is a hot topic. These proceedings focus on the marketing applications and (non- technical) aspects of Web 2.0 in library and information set ups. The papers in English and French are exploring and discussing the following aspects: General concepts of Web 2.0 and marketing of library and information organizations; How libraries are adopting Web 2.0 marketing strategies; Marketing libraries to clients in using Web 2.0 tools; International trends and Interesting cases of marketing through Web 2.0 tools.
Book Synopsis Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque by : Réjean Savard
Download or read book Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque written by Réjean Savard and published by Walter de Gruyter. This book was released on 2013-02-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Book Synopsis The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services by : Sueli Mara Soares Pinto Ferreira
Download or read book The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services written by Sueli Mara Soares Pinto Ferreira and published by Walter de Gruyter. This book was released on 2006-05-19 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
Book Synopsis The Politics of Alterity by : Sarah Mazouz
Download or read book The Politics of Alterity written by Sarah Mazouz and published by Rowman & Littlefield. This book was released on 2022-11-08 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is France afraid of her others? By looking back at the discourses and practices that have been formed over the last fifteen years, Sarah Mazouz addresses French politics of alterity. Drawing on an ethnographic survey conducted in both public administrations in charge of combating racial discrimination and in naturalisation offices in a large city in the Paris region, she shows how immigration, nation, and racialisation are articulated in the social space. Through the analysis of these two public offices, Mazouz questions the processes of inclusion and exclusion within the national group itself and between the national and the foreigner. In so doing, she seeks to grasp the paradoxical relationship between the French Republic and her others and the plural logics producing national order.
Book Synopsis Water for Peace: Organizing for water programs by :
Download or read book Water for Peace: Organizing for water programs written by and published by . This book was released on 1968 with total page 1084 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Publisher :KARTHALA Editions ISBN 13 :2811100628 Total Pages :174 pages Book Rating :4.8/5 (111 download)
Download or read book written by and published by KARTHALA Editions. This book was released on with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Citizens and the New Governance by : Luc Rouban
Download or read book Citizens and the New Governance written by Luc Rouban and published by . This book was released on 1999 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume addresses the relationship of citizenship and public management in Europe. After 15 years of state reform, it is time for an overall discussion of the theoretical and empirical impact and limits of New Public Management, as one of the latest reorientations in public administration, on the practice of citizenship. It points out the tension between a focus on improvement of state bureaucracies, on the one hand, and the involvement of citizens in the co-production of policies on the other. It also points to a fundamental change that is taking place: the imortance of state apparatuses for the development and sustainability of viable societies is being de-emphasized and special attention to "governance" is now taking over the central place, that for so long has been occupied by attention to "government". Through the eco-production of public policies by citizens and public authorities working together, a new civil society is emerging. The book highlights the fact that the re-invention of the citizen is of crucial importance to public administration practice, as well as to the various public administration disciplines in Europe.
Book Synopsis The Routledge Handbook of State-Owned Enterprises by : Luc Bernier
Download or read book The Routledge Handbook of State-Owned Enterprises written by Luc Bernier and published by Routledge. This book was released on 2020-05-27 with total page 679 pages. Available in PDF, EPUB and Kindle. Book excerpt: State-owned enterprises make up roughly 10 percent of the world economy, yet they are woefully understudied. This handbook offers the first synthesis of the topic since the 1980s and offers a comprehensive reference for a generation. The authors provide a detailed explanation of the theory that underpins the expansion of state-owned enterprises in the 21st century. Each chapter delivers an overview of current knowledge, as well as identifying issues and relevant debates for future research. The authors explain how state-owned enterprises are used in both developed and developing countries and offer an insight into complex and fascinating organizations such as the German municipal conglomerates or the multinational companies owned by states. New modes of governance and regulation have been invented to make sure they act in the public interest. This handbook brings together a wealth of international scholars, offering multiple theoretical perspectives to help shape a brave new world. It will be of interest to teachers and students of Economics, Public Administration and Business, academics, established researchers and PhD students seeking rigorous literature reviews on specific aspects of SOEs, as well as practitioners and decision makers in international organizations.
Download or read book Canadiana written by and published by . This book was released on 1986 with total page 824 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Citoyen ou consommateur by : Raphaële Espiet-Kilty
Download or read book Citoyen ou consommateur written by Raphaële Espiet-Kilty and published by Presses Univ Blaise Pascal. This book was released on 2006 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Access to Social Rights in Europe by : Mary Daly
Download or read book Access to Social Rights in Europe written by Mary Daly and published by Council of Europe. This book was released on 2002-01-01 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: The views of rights holders
Book Synopsis Recherches ouvertes sur le numérique by : PAPY Fabrice
Download or read book Recherches ouvertes sur le numérique written by PAPY Fabrice and published by Lavoisier. This book was released on 2013-06-01 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: En quelques années, les organisations publiques et privées ont imposé à leurs salariés une grande conversion numérique au nom de la performance économique et de l’optimisation des ressources et des moyens. Ce diktat technologique a été massivement plébiscité par les individus eux-mêmes qui ont volontairement intégré ce processus de numérisation à leurs activités personnelles, socialisantes et ludiques. Malgré les études menées ces dernières années en sciences humaines et sociales, confirmant la persistance de fossés numériques, l’émergence de situations de non-usages volontaires et le risque d’avènement d’une société du contrôle, la transformation numérique sociétale apparaît réellement irréversible. Ce nouvel ordre numérique engendre de nouvelles recompositions en matière de communication et de gouvernance au sein des organisations, des changements radicaux dans les relations sociales, des logiques de flux, d’instantanéité, d’immédiateté et d’interopérabilité, etc., et s’avère d’une grande richesse pour la Recherche en Sciences Humaines qui découvre dans cet univers numérique, de nouveaux objets d’étude que cet ouvrage invite à découvrir.
Book Synopsis Lexique Français-Anglais Services aux personnes by : Céline Dudouet
Download or read book Lexique Français-Anglais Services aux personnes written by Céline Dudouet and published by Educagri Editions. This book was released on 2013-10-07 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Le secteur des services à la personne est en plein essor en France et en Europe. Il offre une grande diversité de métiers d'avenir et les offres d'emplois abondent. Ses acteurs travaillent aujourd'hui avec des publics de tous horizons, et peuvent aussi être amenés à se déplacer à l'étranger : c'est pourquoi l'anglais est devenu un atout certain et une compétence recherchée afin de répondre aux besoins de tous types de publics. Enseignantes dans la filière SAPAT (Services aux personnes et aux territoires), les auteures ont conçu ce livret pour accompagner leur pédagogie ainsi que les démarches professionnelles en anglais, de plus en plus fréquentes dans leurs formations. Ce lexique s'adresse à toutes les personnes en lien avec les différents secteurs des services : apprenants (du CAP au BTS, préparation aux concours et écoles de formation aux métiers des secteurs paramédicaux et sociaux), professionnels, et enseignants/formateurs pour un prolongement de leur pédagogie lorsqu'ils sont conduits à travailler sur du vocabulaire technique et professionnel et lors de la mise en place d'actions en collaboration avec des interlocuteurs anglophones. Il s'agit là d'un outil de formation - en aucun cas d'un manuel scolaire -, qui intervient en complément des cours dans le but d'aider à développer la communication en anglais dans le secteur des services. Le vocabulaire et les expressions les plus récurrents et les plus usités dans le domaine de spécialisation sont regroupés, selon les différents domaines d'intervention, en 10 chapitres : 1. Les publics ; 2. Organismes et professionnels ; 3. Les besoins ; 4. Le confort corporel de la personne ; 5. Le confort matériel ; 6. La nutrition ; 7. La santé ; 8. La vie quotidienne ; 9. Le cadre d'intervention ; 10. Milieu rural et territoire. Le contenu n'est pas exhaustif, tant ce secteur est vaste. Afin de faciliter la recherche de termes précis dans l'une ou l'autre langue, sont proposés en fin de lexique un index alphabétique français et un index alphabétique anglais. Ce lexique vous accompagnera dans vos études, dans votre formation professionnelle, dans vos déplacements à l'étranger (voyages, séjours, stages), et vous aidera à communiquer plus facilement en anglais dans votre secteur professionnel.
Book Synopsis Experience in Healthcare Innovation by : Luigi Flora
Download or read book Experience in Healthcare Innovation written by Luigi Flora and published by John Wiley & Sons. This book was released on 2024-06-17 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the experience of patients, users, healthcare professionals and other stakeholders to innovate and rethink healthcare organizations and systems is gaining ground. Deploying these innovative methods and practices, however, requires an understanding and mastery of theoretical principles, as well as experimenting with them in the field. Experience in Healthcare Innovation alternates between theoretical presentations and case studies/examples in order to present the key notions of innovation in healthcare and the experiences of the people at the heart of healthcare ecosystems. It brings together diverse and complementary perspectives, shedding new light on the issue of healthcare experience through the prism of innovation. It includes a wealth of resources, ideas and results for all of those in healthcare wishing to implement innovative approaches that place the human experience at the heart of healthcare ecosystems.
Book Synopsis Trafic et performances des réseaux de télécoms by : FICHE Georges
Download or read book Trafic et performances des réseaux de télécoms written by FICHE Georges and published by Lavoisier. This book was released on 2003-07-01 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cet ouvrage présente l'ensemble des méthodes d'analyse qui permettent d'assurer l'écoulement du trafic et la qualité de service des réseaux de télécommunications. Pour cela, il propose une méthodologie appliquée à toutes les phases de vie, de la conception à l'exploitation des systèmes. Cet ouvrage décrit ainsi les architectures et fonctions du point de vue des performances. Il définit ensuite les concepts de base (télétrafic, qualité de service, normalisation), puis les outils (théorie et loi des probabilités, statistiques) et les méthodes d'évaluation (fiabilité, sûreté de fonctionnement, files d'attente). Ces notions sont concrétisées par des modèles et des outils de simulation. Enfin, la mise en oeuvre de l'ensemble de ces techniques grâce à une méthodologie industrielle permet d'atteindre le maximum d'efficacité tout en respectant les contraintes de l'industrie et du marché.
Book Synopsis Data protection in the context of covid-19. A short (hi)story of tracing applications by : Elise Poillot
Download or read book Data protection in the context of covid-19. A short (hi)story of tracing applications written by Elise Poillot and published by Roma TrE-Press. This book was released on 2021-11-13 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: The volume presents the results of a research project (named “Legafight”) funded by the Luxembourg Fond National de la Recherche in order to verify if and how digital tracing applications could be implemented in the Grand-Duchy in order to counter and abate the Covid-19 pandemic. This inevitably brought to a deep comparative overview of the various existing various models, starting from that of the European Union and those put into practice by Belgium, France, Germany and Italy, with attention also to some Anglo-Saxon approaches (the UK and Australia). Not surprisingly the main issue which had to be tackled was that of the protection of the personal data collected through the tracing applications, their use by public health authorities and the trust laid in tracing procedures by citizens. Over the last 18 months tracing apps have registered a rise, a fall, and a sudden rebirth as mediums devoted not so much to collect data, but rather to distribute real time information which should allow informed decisions and be used as repositories of health certifications.
