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Service Quality In Leisure Events Tourism And Sport 2nd Edition
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Book Synopsis Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition by : John Buswell
Download or read book Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition written by John Buswell and published by CABI. This book was released on 2016-12-20 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Book Synopsis Research Methods for Leisure, Recreation and Tourism, 2nd Edition by : Ercan Sirakaya-Turk
Download or read book Research Methods for Leisure, Recreation and Tourism, 2nd Edition written by Ercan Sirakaya-Turk and published by CABI. This book was released on 2017-04-13 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describing the fundamental elements of research methods for leisure, recreation and tourism, this new edition of a popular textbook is updated throughout. It covers the measurement of variables, sampling, questionnaire design and evaluation methods, and also a wider discussion of writing proposals, communicating research findings, cross-cultural research, and the use of new technologies in conducting research. Written by internationally renowned researchers in an accessible style, this book introduces both undergraduate and graduate students to the vital skills they will need to succeed in the leisure, recreation, tourism and hospitality industries.
Book Synopsis Leisure, Sport and Tourism, Politics, Policy and Planning, 4th Edition by : A J Veal
Download or read book Leisure, Sport and Tourism, Politics, Policy and Planning, 4th Edition written by A J Veal and published by CABI. This book was released on 2017-05-05 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: The gap between theory and practice in the leisure, sport and tourism studies areas seems to have widened as scholars have become more specialized. Nevertheless, it is imperative that students be as familiar as possible with a wide range of social and political theory, and also be able to reconcile that knowledge with their own current and future roles as practicing professionals. As well as extensive updating of sources, this new edition examines such topics as libertarianism, theocracy, anti-establishment politics, and the concept of generations. A new chapter presents discussions of a number of 'issues and challenges' facing the leisure, sport and tourism sector. Introducing the subject for undergraduate and postgraduate students of leisure, sport and tourism, this book is also a useful addition to the shelf of any policy maker or practitioner within the industries.
Book Synopsis Food and Wine Tourism, 2nd Edition by : Erica Croce
Download or read book Food and Wine Tourism, 2nd Edition written by Erica Croce and published by CABI. This book was released on 2017-04-13 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This established textbook explores how regions, and food industry, travel and hospitality companies present themselves to tourists experiencing the culture, history and ambience of a location through the food and wine it produces. It provides practical suggestions and guidelines for establishing a food-related tourism destination and business, discussing the environment, understanding the food tourist, supply issues, tours and tasting sessions, themed itineraries, planning and developing the tourist product, marketing and best practice strategies. It also includes numerous case studies from around the world and plentiful pedagogical features to aid student learning. If food and wine tourism is well planned, managed and controlled, it can become a real economic resource. Suitable for students in tourism and leisure subjects, the practical application provided in this book also makes it an ideal resource for those operating in the food and wine sector.
Book Synopsis Practical Tourism Research, 2nd Edition by : Stephen L J Smith
Download or read book Practical Tourism Research, 2nd Edition written by Stephen L J Smith and published by CABI. This book was released on 2016-12-19 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training in research methods is increasingly important for students of tourism, and this broad, accessible textbook outlines the concepts and tools essential to understand, manage, and conduct research. Taking a practical approach throughout, this new edition provides advice on the use and cautions associated with some of the more common research designs and tools used by tourism researchers. Also including an increased use of handy pedagogical features to aid learning, this new edition is an essential overview for undergraduate and postgraduate students of tourism research, as well as a useful resource for researchers, consultants and managers.
Book Synopsis Tourism Information Technology, 3rd Edition by : Pierre J Benckendorff
Download or read book Tourism Information Technology, 3rd Edition written by Pierre J Benckendorff and published by CABI. This book was released on 2019-02-21 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully updated, this new edition covers IT applications and social media across the industry, including airlines, travel intermediaries, accommodation, food service, destinations, events and entertainment. Organized around the visitor journey, it considers how tourists use technologies for decision making before, during and after their travels.
Book Synopsis Events and Infrastructures by : Barbara Grabher
Download or read book Events and Infrastructures written by Barbara Grabher and published by Taylor & Francis. This book was released on 2024-05-13 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovative and the first of its kind, this informative and multidisciplinary book explores the socio-cultural significance inherent in event infrastructures. While mainstream event management literature addresses event infrastructures mainly through its operational relevance, this carefully compiled edited volume takes infrastructures as an analytical point in respect to its social, political, economic and cultural potential of the study of events. Borrowing from the ongoing social scientific debates on the geography, sociology and anthropology of infrastructures, critical questions are posed in relation to the event contexts. With references to events in Argentina, Malawi, Spain and the UK, among others, the volume combines an international perspective with a highly relevant subject for contemporary event management education. By bringing together theoretical as well as empirical readings on the question of event infrastructures from a critical point of view, the debates are relevant to practitioners and researchers as well as undergraduate and postgraduate students in the field of events, leisure, tourism, anthropology, sociology, geography and urban planning – among others.
Book Synopsis Strategic Management in Tourism, 3rd Edition. CABI Tourism Texts by : Luiz Moutinho
Download or read book Strategic Management in Tourism, 3rd Edition. CABI Tourism Texts written by Luiz Moutinho and published by CABI. This book was released on 2018-02-26 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive textbook has, at its core, the importance of linking strategic thinking with action in the management of tourism. It provides an analytical evaluation of the most important global trends, as well as an analysis of the impact of crucial environmental issues and their implications. Now in its third edition, and reviewing the major factors affecting international tourism management, this well-established student resource provides an essential overview of strategic management for students and professionals in the tourism sector.
Book Synopsis Rural Tourism and Enterprise by : Ade Oriade
Download or read book Rural Tourism and Enterprise written by Ade Oriade and published by CABI. This book was released on 2017-05-02 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marketing and management processes across industries can be very similar, but contexts vary where political intervention, public interest and local sustainability are involved. The rural business setting is especially intricate due to the assortment of different business opportunities, ranging from traditional agriculture, to tourism enterprise and even high-tech business. Including pedagogical features and full colour throughout, this new textbook provides an engaging and thought-provoking resource for students and practitioners of tourism, rural business and related industries.
Book Synopsis Service Quality in Leisure and Tourism by : Christine Williams
Download or read book Service Quality in Leisure and Tourism written by Christine Williams and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Sport Events by : T. Christopher Greenwell
Download or read book Managing Sport Events written by T. Christopher Greenwell and published by Human Kinetics. This book was released on 2019-06-28 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Running a successful sporting event—whether it’s a local event, state championship, or international competition—requires the knowledge and skills to plan, organize, promote, lead, and communicate effectively. Managing Sport Events, Second Edition With Web Resource, will prepare readers to manage events with ease, guiding them through the entire process, from event conception to postevent evaluation. Merging research findings with best practices, Managing Sport Events, Second Edition, presents the key principles of event management to prepare students to enter the field with the skills needed to immediately engage in event production and evaluation. With updated references throughout, the second edition emphasizes practical application by offering plenty of contemporary examples and learning opportunities for students: New industry profiles at the beginning of each chapter showcase professionals putting theory into practice Added sections address emerging trends and topics, such as sustainability and event security Examples show how new technologies can be utilized for event management and event presentation Scenarios highlighting recreational and community events better represent smaller-scale events such as a local 5K run or a youth basketball tournament Case studies and learning activities at the end of each chapter allow students to put theory into practice A new web resource offers mini case studies with multiple-choice questions that provide immediate feedback to help students gauge their comprehension Managing Sport Events, Second Edition, leads students through the reality of what it takes to conduct a successful event. Starting with event conception and development, the text then addresses key planning areas, including staffing, budgeting, marketing, promotion, sponsorship, and legal and risk management. It then moves into key operational areas such as services, logistics, and on-site management, and it concludes the process with postevent duties and considerations. Managing Sport Events, Second Edition, integrates the traditional business segments of sport management with the unique requirements of event management. This guide is an essential resource for current and future professionals working in parks and recreation, tourism and hospitality, and sports at all levels—youth, high school, college, amateur, minor league, professional, and international competition.
Download or read book Events MISmanagement written by Tim Brown and published by Goodfellow Publishers Ltd. This book was released on 2022-05-11 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: A unique text that looks at events from a very different perspective – that of how and why events fail and what can be learnt from this in both a practical and academic perspective. It provides a case study approach to the event planning process with the cases illustrating how core planning theory and concepts fails to emerge in practice and why.
Book Synopsis Service Quality in Leisure and Tourism by : Andrea Krauz
Download or read book Service Quality in Leisure and Tourism written by Andrea Krauz and published by . This book was released on 2016-09-15 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism has been one of the world's fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organizations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. Service Quality in Leisure and Tourism aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region.Delivering high quality service within the hospitality industry positively influences a customer's perception of value. Tourist satisfaction is the result of the interaction between a tourist's experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customer's next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.
Book Synopsis Trends in Tourist Behavior by : Andrés Artal-Tur
Download or read book Trends in Tourist Behavior written by Andrés Artal-Tur and published by Springer. This book was released on 2019-01-17 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines both how tourist behavior is being shaped by the new tourism products and segments that are appearing on the European market and how the tourist experience influences post-trip evaluation of destinations and of tourism and hospitality businesses. On this basis, practical implications and recommendations are highlighted that will help destination management organizations to improve the performance of their destinations and particular businesses. The first part of the book explores visitor engagement with a range of new products relating to sports activities and events, city tourism, wine tourism, and youth tourism. In the second part, the focus is primarily on the ways in which tourist experiences influence subsequent trip recommendations, revisiting attitudes, and reviewing behavior on social media. Other topics to be addressed include the factors affecting tourism expenditure on accommodation in World Heritage Cities and the impacts of experience on the motivation of participants in recreational sports tourism events. The book will be of interest for researchers, industry professionals, under- and postgraduate students, and others who wish to learn about new trends in tourist behavior and emerging tourism products.
Book Synopsis Service Quality Management In Hospitality, Tourism & Leisure by : Connie Mok
Download or read book Service Quality Management In Hospitality, Tourism & Leisure written by Connie Mok and published by Routledge. This book was released on 2005-05-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers Today Expect A Very High Overall Level Of Service In Hospitality, Tourism, And Leisure. This Book Highlights Concepts And Strategies That Will Improve The Delivery Of Services, And Provides Clear And Simple Explanations Of Theoretical Concepts And Their Practical Applications.
Book Synopsis Torkildsen's Sport and Leisure Management by : Rob Wilson
Download or read book Torkildsen's Sport and Leisure Management written by Rob Wilson and published by Taylor & Francis. This book was released on 2012-04-27 with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt: For nearly thirty years George Torkildsen’s classic textbook has been the most comprehensive and engaging introduction to sport and leisure management available to students at all levels. Now in a fully revised sixth edition, it is still the only textbook that covers all the key topics taught within contemporary sport and leisure management courses. This new edition includes expanded coverage of the practical managerial skills that students must develop if aiming for a career in the sport and leisure industry, from planning and managing people to marketing and entrepreneurship. It includes five completely new chapters on leisure in the home, financial management, quality management and law and enterprise, reflecting important developments in contemporary sport and leisure. This edition retains the hallmark strengths of previous editions, including in-depth discussion of the social and cultural context of sport and leisure, full analysis of the public, private and voluntary sectors, and a review of key products and services, including sport, tourism, the arts, play and leisure in the natural environment. Richly illustrated throughout with up-to-date evidence, data, case-studies and international examples, each chapter also contains a range of useful pedagogical features, such as discussion questions, practical tasks and structured guides to further reading and resources. For the first time, a dedicated companion website offers additional teaching and learning resources for students and lecturers. Visit the companion website at www.routledge.com/textbooks/taylor
Book Synopsis Leisure Services Management by : Amy R. Hurd
Download or read book Leisure Services Management written by Amy R. Hurd and published by Human Kinetics. This book was released on 2019-01-23 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leisure Services Management, Second Edition, prepares students for the challenges they’ll face as entry- to mid-level recreation and leisure managers. The book outlines the essential knowledge and skills that successful managers need to have and helps students build those competencies by encouraging them to think as managers. The text’s activities, projects, and examples help students connect the competencies to real-world situations. Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will learn what management is, what the manager’s role is, and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. Throughout the text, students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession. For each chapter, the authors provide experiential learning activities that simulate real on-the-job situations. Each of these activities asks students to assume one of the many roles of a new manager. They’ll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they’ll assume as a manager. The activities will help students develop the competencies they’ll need in order to meet the challenges of this evolving field. New to this edition of Leisure Services Management are the following student-friendly features: Updated sidebars in which professionals in the field offer early career advice for future managers Real examples from all three sectors—public, nonprofit, and commercial—giving a broad perspective of parks and recreation, tourism, sport, therapeutic recreation, and outdoor recreation International perspectives and examples, encouraging students to think globally Information about the exam for becoming a Certified Park and Recreation Professional (CPRP) The text also includes a web study guide, which includes links to sample forms from the actual files of leisure managers to assist students in understanding and using important management tools. With an overview of key concepts by chapter, detailed case studies, a glossary, and a competency scorecard, the web study guide will help students build their knowledge of the content area, apply the information learned to their current work environment or a future internship, and prepare for future certifications. The competency-driven approach of Leisure Services Management, Second Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their new position.
