Service Management A Complete Guide 2020 Edition

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IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author : Dolf van der Haven
Publisher : Van Haren
ISBN 13 : 9401807035
Total Pages : 108 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition by : Dolf van der Haven

Download or read book IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

The Complete Guide to Business Risk Management

Author : Kit Sadgrove
Publisher : Routledge
ISBN 13 : 1000152065
Total Pages : 743 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis The Complete Guide to Business Risk Management by : Kit Sadgrove

Download or read book The Complete Guide to Business Risk Management written by Kit Sadgrove and published by Routledge. This book was released on 2020-07-26 with total page 743 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.

Fleet Management Complete Self-Assessment Guide

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489147622
Total Pages : pages
Book Rating : 4.1/5 (476 download)

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Book Synopsis Fleet Management Complete Self-Assessment Guide by : Gerardus Blokdyk

Download or read book Fleet Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What tools and technologies are needed for a custom Fleet management project? Are there any easy-to-implement alternatives to Fleet management? Sometimes other solutions are available that do not require the cost implications of a full-blown project? What sources do you use to gather information for a Fleet management study? What is the purpose of Fleet management in relation to the mission? What is Effective Fleet management? This valuable Fleet management self-assessment will make you the principal Fleet management domain auditor by revealing just what you need to know to be fluent and ready for any Fleet management challenge. How do I reduce the effort in the Fleet management work to be done to get problems solved? How can I ensure that plans of action include every Fleet management task and that every Fleet management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Fleet management opportunity costs are low? How can I deliver tailored Fleet management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Fleet management essentials are covered, from every angle: the Fleet management self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Fleet management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Fleet management practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Fleet management are maximized with professional results. Your purchase includes access details to the Fleet management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Complete Guide to Human Resources and the Law, 2020 Edition

Author : Shilling
Publisher : Wolters Kluwer
ISBN 13 : 1543811140
Total Pages : 1878 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2020 Edition by : Shilling

Download or read book Complete Guide to Human Resources and the Law, 2020 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2019-08-23 with total page 1878 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945

Making Sense of Change Management

Author : Esther Cameron
Publisher : Kogan Page Publishers
ISBN 13 : 0749472596
Total Pages : 464 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Making Sense of Change Management by : Esther Cameron

Download or read book Making Sense of Change Management written by Esther Cameron and published by Kogan Page Publishers. This book was released on 2015-03-03 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.

Warehouse Management

Author : Gwynne Richards
Publisher : Kogan Page Publishers
ISBN 13 : 074946075X
Total Pages : 344 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Warehouse Management by : Gwynne Richards

Download or read book Warehouse Management written by Gwynne Richards and published by Kogan Page Publishers. This book was released on 2011-06-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warehouses are an integral link in the modern supply chain, ensuring that the correct product is delivered in the right quantity, in good condition, at the required time, and at minimal cost: in effect, the perfect order. The effective management of warehouses is vital in minimizing costs and ensuring the efficient operation of any supply chain. Warehouse Management is a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including: cost reduction productivity people management warehouse operations With helpful tools, hints and up-to-date information, Warehouse Management provides an invaluable resource for anyone looking to reduce costs and boost productivity.

Justcoding's Practical Guide to Coding Management

Author : Rose T. Dunn
Publisher :
ISBN 13 : 9781683080886
Total Pages : 150 pages
Book Rating : 4.0/5 (88 download)

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Book Synopsis Justcoding's Practical Guide to Coding Management by : Rose T. Dunn

Download or read book Justcoding's Practical Guide to Coding Management written by Rose T. Dunn and published by . This book was released on 2016-10-01 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: JustCoding's Practical Guide to Coding Management Rose T. Dunn, MBA, RHIA, CPA, FACHE, FHFMA, CHPS ICD-10's arrival changed more than code selection--it's also brought challenges related to coder productivity, coding quality and accuracy, staffing shortages, coder education and training, and the increased need for auditing. The old rules and standards for running a department no longer apply, and coding managers must update their efforts, just as coders themselves have. This book gives coding managers new benchmarks, standards, and tips to ensure they're running an effective coding department. It provides strategies for coder retention, best practices to balance internal and outsourced coders, and tips for managing on-site and remote staff. The book also provides much-needed information for managers on how to educate their teams on coding's role within the revenue cycle.

The Ultimate Modern Guide to Artificial Intelligence

Author : Enamul Haque
Publisher : Enamul Haque
ISBN 13 :
Total Pages : 293 pages
Book Rating : 4.6/5 (919 download)

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Book Synopsis The Ultimate Modern Guide to Artificial Intelligence by : Enamul Haque

Download or read book The Ultimate Modern Guide to Artificial Intelligence written by Enamul Haque and published by Enamul Haque. This book was released on 2020-07-21 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: The era of artificial intelligence has arrived. You, who only felt far from artificial intelligence, and the growing dream trees, are now inseparable from artificial intelligence. What does AI have to do with me? Isn't it a distant future that has nothing to do with me, not a scientist, a technician, or a computer programmer? Well, Artificial intelligence is not a story of someone who has nothing to do with it, but the fact is, it is now everyone's story. AI is already deeply infiltrating everyone's life. The question is no longer whether we use technology or not; it's about working together in a better way. Surrounding technologies like Siri, Alexa, or Cortana are seamlessly integrated into our interactions. We walk into the room, turn on the lights, play songs, change the room temperature, keep track of shopping lists, book a ride at the airport, or remind ourselves to take the proper medication on time. It is now necessary to look at artificial intelligence from a broader and larger perspective. You should not just hang on to complex deep learning algorithms and think only through science and technology but through the eyes of emotions and humanities. These days, elementary school students learn English and coding at school. Tomorrow's elementary school students will learn AI. Of course, not everyone needs to be an AI expert. But if you don't understand AI, you will be left out of the trend of changing times. AI comes before English and coding. This is because artificial intelligence is the language and tool of the future. This book opens your door to the most critical understanding needed of AI and other relevant disruptive technologies. Artificial intelligence will significantly change societal structures and the operations of companies. The next generation of employees needs to be trained as a workforce before entering the job market, and the existing workforce is regularly recharged and skilled. There is plenty on this for reskilling too. This is the most definitive compendium of AI, The Internet of Things, Machine Learning, Deep Learning, Data Science, Big Data, Cloud Computing, Neural networks, Robotics, the future of work and the future of intelligent industries.

Customer Service Management in Africa

Author : Robert Ebo Hinson
Publisher : CRC Press
ISBN 13 : 0429631944
Total Pages : 454 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Customer Service Management in Africa by : Robert Ebo Hinson

Download or read book Customer Service Management in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.

Data Governance

Author : Dimitrios Sargiotis
Publisher : Springer Nature
ISBN 13 : 3031672682
Total Pages : 553 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Data Governance by : Dimitrios Sargiotis

Download or read book Data Governance written by Dimitrios Sargiotis and published by Springer Nature. This book was released on with total page 553 pages. Available in PDF, EPUB and Kindle. Book excerpt:

ITIL® 2011 Edition - A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087539258
Total Pages : 193 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ITIL® 2011 Edition - A Pocket Guide by : Jan van Bon

Download or read book ITIL® 2011 Edition - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

Understanding Public Services

Author : E.K. Sarter
Publisher : Policy Press
ISBN 13 : 1447364015
Total Pages : 196 pages
Book Rating : 4.4/5 (473 download)

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Book Synopsis Understanding Public Services by : E.K. Sarter

Download or read book Understanding Public Services written by E.K. Sarter and published by Policy Press. This book was released on 2023-02-28 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dive inside this textbook for an accessible guide to the discipline of public services. Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate. Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change. Key features to support student learning include: • objectives at the beginning of each chapter; • case studies and examples; • end of chapter summaries; • reflective questions; • further reading recommendations and resources. Bringing together authors with expertise in politics and public policy, social policy and law, this book is essential reading for everybody studying public services.

The Routledge Handbook of FinTech

Author : K. Thomas Liaw
Publisher : Routledge
ISBN 13 : 1000375706
Total Pages : 491 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis The Routledge Handbook of FinTech by : K. Thomas Liaw

Download or read book The Routledge Handbook of FinTech written by K. Thomas Liaw and published by Routledge. This book was released on 2021-06-14 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a comprehensive and cutting-edge guide to FinTech. The chapters are written by an international selection of authors from Europe, North America, Asia, and Australia. They are the leading experts in their relevant subject and come from both academia and industry. Each chapter provides a balanced overview of the current state of the art in the field, identifies potential issues, and discusses future trends. The book is analytical and engaging, and the authors reflect on where the research agenda is likely to advance in the future.

The Universal Service Desk (USD)

Author : Brian Johnson
Publisher : IT Governance Ltd
ISBN 13 : 178778150X
Total Pages : 244 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis The Universal Service Desk (USD) by : Brian Johnson

Download or read book The Universal Service Desk (USD) written by Brian Johnson and published by IT Governance Ltd. This book was released on 2020-05-28 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.

The Future of Service Post-COVID-19 Pandemic, Volume 1

Author : Jungwoo Lee
Publisher : Springer Nature
ISBN 13 : 9813341262
Total Pages : 232 pages
Book Rating : 4.8/5 (133 download)

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Book Synopsis The Future of Service Post-COVID-19 Pandemic, Volume 1 by : Jungwoo Lee

Download or read book The Future of Service Post-COVID-19 Pandemic, Volume 1 written by Jungwoo Lee and published by Springer Nature. This book was released on 2021-02-08 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

ITIL Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Leisure Services Management

Author : Amy R. Hurd
Publisher : Human Kinetics
ISBN 13 : 1718213433
Total Pages : 410 pages
Book Rating : 4.7/5 (182 download)

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Book Synopsis Leisure Services Management by : Amy R. Hurd

Download or read book Leisure Services Management written by Amy R. Hurd and published by Human Kinetics. This book was released on 2023-11-15 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leisure Services Management, Third Edition, outlines essential knowledge and competencies for successful leisure managers. The text prepares students for the Certified Park and Recreation Professional (CPRP) exam and for careers in commercial recreation, public agencies, and the nonprofit sector