Service Excellence For Sustainability

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Service Excellence for Sustainability

Author : Nur Fazidah Elias
Publisher : Springer Nature
ISBN 13 : 9811625794
Total Pages : 95 pages
Book Rating : 4.8/5 (116 download)

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Book Synopsis Service Excellence for Sustainability by : Nur Fazidah Elias

Download or read book Service Excellence for Sustainability written by Nur Fazidah Elias and published by Springer Nature. This book was released on 2021-07-22 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

Achieving Service Excellence

Author : C. M. Chang
Publisher : Business Expert Press
ISBN 13 : 1606495453
Total Pages : 152 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Achieving Service Excellence by : C. M. Chang

Download or read book Achieving Service Excellence written by C. M. Chang and published by Business Expert Press. This book was released on 2013-11-20 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Values-based Service for Sustainable Business

Author : Bo Edvardsson
Publisher : Routledge
ISBN 13 : 1134047576
Total Pages : 142 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis Values-based Service for Sustainable Business by : Bo Edvardsson

Download or read book Values-based Service for Sustainable Business written by Bo Edvardsson and published by Routledge. This book was released on 2008-10-31 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

Embracing Sustainability Management Through Excellence in Services

Author : Maria Vincenza Ciasullo
Publisher : Springer Nature
ISBN 13 : 3031651154
Total Pages : 232 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Embracing Sustainability Management Through Excellence in Services by : Maria Vincenza Ciasullo

Download or read book Embracing Sustainability Management Through Excellence in Services written by Maria Vincenza Ciasullo and published by Springer Nature. This book was released on with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Six Principles of Service Excellence

Author : Theo Gilbert-Jamison
Publisher : AuthorHouse
ISBN 13 : 1456720694
Total Pages : 158 pages
Book Rating : 4.4/5 (567 download)

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Book Synopsis The Six Principles of Service Excellence by : Theo Gilbert-Jamison

Download or read book The Six Principles of Service Excellence written by Theo Gilbert-Jamison and published by AuthorHouse. This book was released on 2005-08-09 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

Embracing Sustainability Management Through Excellence in Services

Author : Maria Vincenza Ciasullo
Publisher : Springer
ISBN 13 : 9783031651144
Total Pages : 0 pages
Book Rating : 4.6/5 (511 download)

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Book Synopsis Embracing Sustainability Management Through Excellence in Services by : Maria Vincenza Ciasullo

Download or read book Embracing Sustainability Management Through Excellence in Services written by Maria Vincenza Ciasullo and published by Springer. This book was released on 2024-10-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.

Service Excellence in Governance

Author : D. Du Toit
Publisher : Heinemann Educational Books
ISBN 13 :
Total Pages : 452 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Service Excellence in Governance by : D. Du Toit

Download or read book Service Excellence in Governance written by D. Du Toit and published by Heinemann Educational Books. This book was released on 2002 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Designing for Sustainability

Author : Tim Frick
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491935723
Total Pages : 336 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing for Sustainability by : Tim Frick

Download or read book Designing for Sustainability written by Tim Frick and published by "O'Reilly Media, Inc.". This book was released on 2016-08-23 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pixels use electricity, and a lot of it. If the Internet were a country, it would be the sixth largest in terms of electricity use. That’s because today’s average web page has surpassed two megabytes in size, leading to slow load times, frustrated users, and a lot of wasted energy. With this practical guide, your web design team will learn how to apply sustainability principles for creating speedy, user-friendly, and energy-efficient digital products and services. Author Tim Frick introduces a web design framework that focuses on four key areas where these principles can make a difference: content strategy, performance optimization, design and user experience, and green hosting. You’ll discover how to provide users with a streamlined experience, while reducing the environmental impact of your products and services. Learn why 90% of the data that ever existed was created in the last year Use sustainability principles to innovate, reduce waste, and function more efficiently Explore green hosting, sustainable business practices, and lean/agile workflows Put the right things in front of users at precisely the moment they need them—and nothing more Increase site search engine visibility, streamline user experience, and make streaming video more efficient Use Action Items to explore concepts outlined in each chapter

Strategic Entrepreneurship

Author : Nezameddin Faghih
Publisher : Springer Nature
ISBN 13 : 3030860329
Total Pages : 321 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Strategic Entrepreneurship by : Nezameddin Faghih

Download or read book Strategic Entrepreneurship written by Nezameddin Faghih and published by Springer Nature. This book was released on 2021-12-10 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: The result of the application of strategic management philosophy to the nexus of entrepreneurship, innovation, and economy, strategic entrepreneurship fosters sustainable development and competitiveness. This volume provides an introduction to the theories of strategic entrepreneurship and accounts of their real-world applications in the entrepreneurial sector. The book is divided into three parts. Chapters in Part I discuss strategic entrepreneurship dynamics and mechanisms. Chapters in Part II focus on strategic entrepreneurship concepts and theories. Chapters in Part III provide global examples of strategic entrepreneurship practices in action. Presenting a view of strategic entrepreneurship across diverse sectors and industries, this edited volume will be attractive to researchers and students interested in management, entrepreneurship, economics, public administration, and public policy, as well as corporate strategists, managers, and policymakers looking to integrate the principles of strategic entrepreneurship.

Planning, Development and Management of Sustainable Cities

Author : Tan Yigitcanlar
Publisher : MDPI
ISBN 13 : 3038979066
Total Pages : 440 pages
Book Rating : 4.0/5 (389 download)

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Book Synopsis Planning, Development and Management of Sustainable Cities by : Tan Yigitcanlar

Download or read book Planning, Development and Management of Sustainable Cities written by Tan Yigitcanlar and published by MDPI. This book was released on 2019-04-30 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of ‘sustainable urban development’ has been pushed to the forefront of policymaking and politics as the world wakes up to the impacts of climate change and the destructive effects of the Anthropocene. Climate change has emerged to be one of the biggest challenges faced by our planet today, threatening both built and natural systems with long-term consequences, which may be irreversible. While there is a vast body of literature on sustainability and sustainable urban development, there is currently limited focus on how to cohesively bring together the vital issues of the planning, development, and management of sustainable cities. Moreover, it has been widely stated that current practices and lifestyles cannot continue if we are to leave a healthy living planet to not only the next generation, but also to the generations beyond. The current global school strikes for climate action (known as Fridays for Future) evidences this. The book advocates the view that the focus needs to rest on ways in which our cities and industries can become green enough to avoid urban ecocide. This book fills a gap in the literature by bringing together issues related to the planning, development, and management of cities and focusing on a triple-bottom-line approach to sustainability.

Sustainability through Service

Author : Adi Wolfson
Publisher : Springer
ISBN 13 : 3319129643
Total Pages : 91 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Sustainability through Service by : Adi Wolfson

Download or read book Sustainability through Service written by Adi Wolfson and published by Springer. This book was released on 2014-11-10 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the mutual relationship between service and sustainability. It covers methodologies and approaches and describes measurements and tools that can promote sustainability on the service market. Lastly, it presents the different applications of sustainability, together with examples of sustainable services. Environmental concerns have become integral to any decision-making process in the design and implementation of goods and services. With the increasing dominance of the service sector, and as service systems become more complex and interdisciplinary, the focus must move from the exchange of products to that of services. Newly created services should thus aim to incorporate sustainability into their designs while viewing sustainability as a service in its own right. Integrating sustainability in the service design and development process is essential to improving the sustainability of our society and preserving the environment. Moreover, doing so shifts the service boundaries from values that are focused only on personal, local, and current needs and economic profit to those that are broader and more future oriented, ultimately placing greater social and environmental responsibility on all stakeholders. In addition, it advances the current state-of-the-art in sustainable development and service design and contributes to improving the quality of life on a global scale.

How Local Resilience Creates Sustainable Societies

Author : Philip Monaghan
Publisher : Routledge
ISBN 13 : 1136456481
Total Pages : 165 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis How Local Resilience Creates Sustainable Societies by : Philip Monaghan

Download or read book How Local Resilience Creates Sustainable Societies written by Philip Monaghan and published by Routledge. This book was released on 2013-03-01 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: A taboo-shattering book, How Local Resilience Creates Sustainable Societies sets out how visionary national and local leaders can transform unsustainable societies as they attempt to recover from an age of austerity. By eliminating the culture of dependency in a socially and environmentally progressive way, the book shows how to transcend the political and social spectrum and even unify people around a common purpose. It does this by examining how leaders can make smarter interventions within complex systems to prevent the high cost of social and environmental failure arising from our current economic model. The book explores a number of contemporary themes (e.g. green economy, sustainable urban development, banking reform, equality and democratic renewal) and draws on a wealth of global case learning (e.g. Amsterdam, Brighton, Cape Town, Madison, Matara and Toyama).

Corporate Sustainability in Africa

Author : Samuel Adomako
Publisher : Springer Nature
ISBN 13 : 3031292731
Total Pages : 460 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Corporate Sustainability in Africa by : Samuel Adomako

Download or read book Corporate Sustainability in Africa written by Samuel Adomako and published by Springer Nature. This book was released on 2023 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses empirical, theoretical, and policy perspectives in its examination of the development of sustainability management of African firms. Documenting cases of sustainable activities across Africa and accelerating knowledge about the opportunities and challenges facing firms operating in Africa, the chapters examine various aspects of sustainability and sustainable entrepreneurship/innovations in the African context. The authors seek to shed light on how African nations can be positioned to meet the 2030 Sustainable Development Goals as well as the innovative strategies necessary to improve sustainability practices of African firms for greater success. With guidance for scholars and policymakers, this book will serve as a valuable resource, providing readers with an up-to-date and contextual understanding of sustainability practices, drivers, and challenges in Africa. Samuel Adomako is Associate Professor of Strategy at the Birmingham Business School at the University of Birmingham, UK. Albert Danso is Associate Professor of Accounting and Finance at the Leicester Castle Business School at De Montfort University, UK. Agyenim Boateng is Professor of Finance and Director of Finance and Banking Research Centre at the Leicester Castle Business School at De Montfort University, UK.

Marketing in Transition: Scarcity, Globalism, & Sustainability

Author : Colin L. Campbell
Publisher : Springer
ISBN 13 : 3319186876
Total Pages : 506 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Marketing in Transition: Scarcity, Globalism, & Sustainability by : Colin L. Campbell

Download or read book Marketing in Transition: Scarcity, Globalism, & Sustainability written by Colin L. Campbell and published by Springer. This book was released on 2015-06-03 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume includes the full proceedings from the 2009 World Marketing Congress held in Oslo, Norway with the theme Marketing in Transition: Scarcity, Globalism, & Sustainability. The focus of the conference and the enclosed papers is on marketing thought and practices throughout the world. This volume resents papers on various topics including marketing management, marketing strategy and consumer behavior. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Routledge Handbook of Trends and Issues in Tourism Sustainability, Planning and Development, Management, and Technology

Author : Alastair M. Morrison
Publisher : Taylor & Francis
ISBN 13 : 1000934268
Total Pages : 652 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Routledge Handbook of Trends and Issues in Tourism Sustainability, Planning and Development, Management, and Technology by : Alastair M. Morrison

Download or read book Routledge Handbook of Trends and Issues in Tourism Sustainability, Planning and Development, Management, and Technology written by Alastair M. Morrison and published by Taylor & Francis. This book was released on 2023-09-12 with total page 652 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook offers a comprehensive overview of theoretical and practical perspectives for tracking and interpreting trends and issues in tourism sustainability, planning and development, management, and technology. Tourism is a dynamic and unpredictable industry and understanding its trends and issues is critical for the successful and sustainable development of the private and public sector. As such, this Handbook proposes clear definitions and provides a systematic classification scheme for such analysing. It reviews trends and issues in four thematic areas of tourism: sustainability; planning and development; management and technology with contributions from 83 leading tourism scholars from across the globe. The Handbook provides insights on the differences among domestic, outbound, and inbound markets and acknowledges that the supply sub-sectors of tourism are diverse, highlighting variations by geographic regions. The book emphasises the necessity to prioritise sustainability and the achievement of the UN's Sustainable Development Goals (SDGs). Students and professionals interested in tourism, hospitality, and sustainability will find a wealth of multidisciplinary knowledge in this Handbook.

The Routledge Companion to Corporate Branding

Author : Oriol Iglesias
Publisher : Taylor & Francis
ISBN 13 : 1000573583
Total Pages : 535 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis The Routledge Companion to Corporate Branding by : Oriol Iglesias

Download or read book The Routledge Companion to Corporate Branding written by Oriol Iglesias and published by Taylor & Francis. This book was released on 2022-04-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This companion is a prestige reference work that offers students and researchers a comprehensive overview of the emerging co-created, multi-stakeholder, and sustainable approach to corporate brand management, representing a paradigm shift in the literature. The volume contains 30 chapters, organised into 6 thematic sections. The first section is an introductory one, which underscores the evolution of brand management thinking over time, presenting the corporate brand management field, introducing the current debates in the literature, and discussing the key dimensions of the emerging corporate brand management paradigm. The next five sections focus in turn on one of the key dimensions that characterize the emerging approach to corporate brand management: co-creation, sustainability, polysemic corporate narratives, transformation (history and future) and corporate culture. Every chapter provides a deep reflection on current knowledge, highlighting the most relevant debates and tensions, and offers a roadmap for future research avenues. The final chapter of each section is a commentary on the section, written by a senior leading scholar in the corporate brand management field. This wide-ranging reference work is primarily for students, scholars, and researchers in management, marketing, and brand management, offering a single repository on the current state of knowledge, current debates, and relevant literature. Written by an international selection of leading authors from the USA, Europe, Asia, Africa, and Australia, it provides a balanced, authoritative overview of the field and convenient access to an emerging perspective on corporate brand management.

Sustainability in Austerity

Author : Philip Monaghan
Publisher : Routledge
ISBN 13 : 1351278347
Total Pages : 217 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Sustainability in Austerity by : Philip Monaghan

Download or read book Sustainability in Austerity written by Philip Monaghan and published by Routledge. This book was released on 2017-09-08 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the economic crisis of 2008/09 unfolded, it became apparent that the huge mountains of debt being built up by central governments were unsustainable and that savage cuts would be needed to balance budgets. It also became clear that the public sector would be one of the first in line when the axe started swinging. Yet, at the very same time, green advocates from business, academia and civil society were making calls for greater investment at the local level in the big sustainability issues of the day such as fostering sustainable consumption or educating communities on making the transition to a low-carbon economy. The upshot is that leaders in local government are going to be asked to do a lot more work on environmental and social sustainability but with much less money. To make matters worse, increasing public scepticism about why we should deal with these dilemmas in the first place has been exacerbating the problem, notably exemplified by concerns over the robustness of the science of climate change. Local sustainability faces a perfect storm. Sustainability in Austerity has been written to provide local leaders with a lifebelt in these turbulent times. It empowers local authorities to address the challenges they now face – by offering a treasure chest of cost-neutral and powerful ways for leaders in local government to advance sustainability as nations emerge from the global recession. The book sets out the required rules for leadership and proposes a myriad of innovative strategies for self-help achieved through habit-forming behaviour change among council members, staff and local communities alike. Packed with international case studies, anecdotes and management tips derived from a wealth of learning by like-minded peers across the world – all of whom have faced and overcome serious sustainability challenges – the book will be a touchstone for professionals working in areas such as: democracy and decision-making; corporate assets and resources; economic development and planning; waste and environmental services; fleet and logistics; and community management. There is an impressive array of books that provide fresh and innovative thinking on sustainability, but the vast majority have ignored or overlooked inspirational stories of positive change in local government. Sustainability in Austerity is a game-changing book and will be essential reading for managers and councillors in local government across the world, in either emerging or developed economies; managers in central government; community organisation leaders; academics; and management consultants who work with this sector on policy and performance.