Service Delivery

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Complex Service Delivery Processes, Third Edition

Author : Jean Harvey
Publisher : Quality Press
ISBN 13 : 0873899164
Total Pages : 407 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Complex Service Delivery Processes, Third Edition by : Jean Harvey

Download or read book Complex Service Delivery Processes, Third Edition written by Jean Harvey and published by Quality Press. This book was released on 2015-08-14 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.

Service Delivery

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 9780113300174
Total Pages : 404 pages
Book Rating : 4.3/5 (1 download)

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Book Synopsis Service Delivery by : Great Britain. Office of Government Commerce

Download or read book Service Delivery written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2001 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - ServiceDelivery covers all aspects that must be taken intoconsideration. Issues covered include Service LevelManagement, Financial Management for IT Services, ITService ......

Service Design and Delivery

Author : Mairi Macintyre
Publisher : Springer Science & Business Media
ISBN 13 : 144198321X
Total Pages : 188 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Service Design and Delivery by : Mairi Macintyre

Download or read book Service Design and Delivery written by Mairi Macintyre and published by Springer Science & Business Media. This book was released on 2011-04-02 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

The Best I. T. Service Delivery BOOK EVER!

Author : Erick Simpson
Publisher : Intelligent Enterprise
ISBN 13 : 9780978894320
Total Pages : 576 pages
Book Rating : 4.8/5 (943 download)

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Book Synopsis The Best I. T. Service Delivery BOOK EVER! by : Erick Simpson

Download or read book The Best I. T. Service Delivery BOOK EVER! written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2008-09-01 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.

Service Operations Management eBook_o4

Author : Robert Johnston
Publisher : Pearson Higher Ed
ISBN 13 : 0273740490
Total Pages : 489 pages
Book Rating : 4.2/5 (737 download)

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Book Synopsis Service Operations Management eBook_o4 by : Robert Johnston

Download or read book Service Operations Management eBook_o4 written by Robert Johnston and published by Pearson Higher Ed. This book was released on 2012-08-07 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Public Services Delivery

Author : World Bank
Publisher : World Bank Publications
ISBN 13 : 9780821361405
Total Pages : 276 pages
Book Rating : 4.3/5 (614 download)

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Book Synopsis Public Services Delivery by : World Bank

Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Designing Delivery

Author : Jeff Sussna
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491903775
Total Pages : 232 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing Delivery by : Jeff Sussna

Download or read book Designing Delivery written by Jeff Sussna and published by "O'Reilly Media, Inc.". This book was released on 2015-06-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Service Operations Management

Author : Robert Johnston
Publisher : Pearson Education
ISBN 13 : 9780273683674
Total Pages : 1140 pages
Book Rating : 4.6/5 (836 download)

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Book Synopsis Service Operations Management by : Robert Johnston

Download or read book Service Operations Management written by Robert Johnston and published by Pearson Education. This book was released on 2005 with total page 1140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

Contemporary IT Service Delivery in Enterprise

Author : Prafull Verma
Publisher : Service Integration
ISBN 13 : 9780578466187
Total Pages : 194 pages
Book Rating : 4.4/5 (661 download)

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Book Synopsis Contemporary IT Service Delivery in Enterprise by : Prafull Verma

Download or read book Contemporary IT Service Delivery in Enterprise written by Prafull Verma and published by Service Integration. This book was released on 2019-06-07 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: With radical change in the technology landscape in every enterprise, the inherent IT services embedded in anything and everything that happens in the business, a rapid shift is required to manage and deliver IT services. While legacy systems continue to function and need to be managed by traditional methods, a forward thinking approach is required to manage delivery of services for emerging technologies. This handbook is targeted at service delivery managers in the "service provider" organization but would also be very useful to internal service managers, provided they think of enterprise IT service consumers as customers. It would also greatly benefit IT generalists who may not be directly managing the delivery of services but contributing to or want to understand the subject.

Human Services Online

Author : Jerry Finn
Publisher : CRC Press
ISBN 13 : 9780789010100
Total Pages : 338 pages
Book Rating : 4.0/5 (11 download)

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Book Synopsis Human Services Online by : Jerry Finn

Download or read book Human Services Online written by Jerry Finn and published by CRC Press. This book was released on 2000-09-28 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Will your agency or students have the training to use the Internet in practice? Human Services Online: A New Arena for Service Delivery focuses on ways that Human Services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. This valuable book highlights the array of innovative services now being offered on the Internet and provides guidelines and cautions for human service professionals in using the Internet to enhance their services. Human Services Online: A New Arena for Service Delivery provides much-needed research and empirical evaluation related to human service online activities and points to areas where future research efforts should be directed. The book describes and evaluates cutting-edge Internet-based services, ethical and legal threats to agencies and consumers that may result from online activities, and theoretical discussions of issues that impact human services as consumers and human service agencies increasingly come online. Topics addressed in Human Services Online: A New Arena for Service Delivery include: online therapy/counseling online fundraising online recruitment of volunteers and virtual volunteer programs online consultation, continuing education, and training ethical, legal, and liability issues related to Web sites and online support online support groups and self-help online advocacy and activism promoting access for under-represented populations use of the Internet to impact specific social problems such as domestic violence or HIV/AIDS Human Services Online: A New Arena for Service Delivery provides guidelines and specific suggestions for agencies considering developing online services. The book examines model programs and their effectiveness so that other agencies can replicate them in their own areas, describes cutting-edge online services that today's human services students will need to be aware of as they enter the job market, and provides information for agencies that will enhance their ability to solicit volunteers and contributions on the Internet.

Service Delivery Platforms

Author : Syed A. Ahson
Publisher : CRC Press
ISBN 13 : 1466507799
Total Pages : 448 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Service Delivery Platforms by : Syed A. Ahson

Download or read book Service Delivery Platforms written by Syed A. Ahson and published by CRC Press. This book was released on 2011-03-16 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is becoming increasingly important for telecom operators to be able to provide service delivery platforms (SDP) quickly and efficiently in order to improve the time-to-revenue of value-added services. Presenting a rapid architecture solution to meet this challenge, Service Delivery Platforms: Developing and Deploying Converged Multimedia Service

Making Devolution Work for Service Delivery in Kenya

Author : Abdu Muwonge
Publisher : World Bank Publications
ISBN 13 : 146481726X
Total Pages : 197 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Making Devolution Work for Service Delivery in Kenya by : Abdu Muwonge

Download or read book Making Devolution Work for Service Delivery in Kenya written by Abdu Muwonge and published by World Bank Publications. This book was released on 2022-02-23 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kenya adopted a new Constitution and began the process of devolution in 2010. The new Constitution was the institutional response to longstanding grievances over the centralization of state powers and public sector resources, and regional disparities in service delivery and development outcomes. This radical restructuring of the Kenyan state has three main objectives: decentralizing political power, public sector functions, and public finances; ensuring a more equitable spatial distribution of resources between regions; and promoting more accountable, participatory, and responsive government at all levels. The first elections under the new Constitution were held in 2013. Alongside the national government, 47 new county governments were established. Each county government is made up of a County Executive, headed by an elected Governor and works under the oversight of an elected County Assembly. Seven years after the "devolution train" left the station, this report takes stock of how devolution has affected the delivery of devolved basic services to Kenyan citizens. Whereas devolution was driven by political reform, the ensuing institutions and systems were expected to deliver greater socioeconomic equity through devolved service delivery. The Making Devolution Work for Service Delivery (MDWSD) study is the first major assessment of Kenya’s devolution reform. The study was a jointly coordinated effort by the Government of Kenya and the World Bank. The study provides key messages with respect to what is working, what is not working, and what could work better to enhance service delivery based on the currently available data. It provides an independent assessment of service delivery performance in five sectors, namely health, education, agriculture, urban, and water services and includes an in-depth review of the main pillars of devolved service delivery, namely public financial management, intergovernmental finance, human resource management, politics and accountability.

Enhancing Police Service Delivery

Author : James F. Albrecht
Publisher : Springer Nature
ISBN 13 : 3030614522
Total Pages : 452 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Enhancing Police Service Delivery by : James F. Albrecht

Download or read book Enhancing Police Service Delivery written by James F. Albrecht and published by Springer Nature. This book was released on 2021-02-16 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contemporary police service delivery and performance are complex phenomena. Law enforcement, particularly at the local level, must therefore face the additional challenges of globalization, cybercrime, counter-terrorism and calls for reform, at a time when extreme budgetary constraints are being implemented. Policing operations encompass multiple critical tasks and responsibilities not routinely measured and evaluated, such as response to incidents involving medical assistance, homelessness, mental illness, community engagement, and neighborhood problem-solving endeavors. This volume aims to provide government, criminal justice and policing administrators, policy makers and criminal justice scholars and researchers with comprehensive analyses of the critical issues impacting the challenges inherent in providing effectual public safety, security and service, all from a global perspective. It takes into account popular criticism, extreme budgetary constraints, and the relatively novel and overwhelming challenges of terrorism and cybercrime. The book merges study and practice to identify avenues to best serve community interests, ensure organizational success, and enhance public confidence in policing and in rule of law.

Governance and Service Delivery

Author : Anna Wetterberg
Publisher : RTI Press
ISBN 13 : 1934831182
Total Pages : 189 pages
Book Rating : 4.9/5 (348 download)

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Book Synopsis Governance and Service Delivery by : Anna Wetterberg

Download or read book Governance and Service Delivery written by Anna Wetterberg and published by RTI Press. This book was released on 2016-09-25 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.

Developing Country Perspectives on Public Service Delivery

Author : Anjula Gurtoo
Publisher : Springer
ISBN 13 : 8132221605
Total Pages : 298 pages
Book Rating : 4.1/5 (322 download)

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Book Synopsis Developing Country Perspectives on Public Service Delivery by : Anjula Gurtoo

Download or read book Developing Country Perspectives on Public Service Delivery written by Anjula Gurtoo and published by Springer. This book was released on 2015-05-26 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy and public administration. The last decade has witnessed significant government focus on service delivery in developing nations like South Africa, Philippines, India and Malaysia. At the forefront of this movement has been the public sector reforms significantly driven by two broad factors: public sector inefficiencies and liberal economic ideology. This move towards efficient public service delivery in developing nations (versus developed nations) has required a significant shift in institutional thinking and institutional capacity for the governments. It is therefore no surprise that while economic liberalization has been relatively easy to implement, governance reforms towards public service delivery has been significantly more challenging. In this background, the chapters of the book, with sector themes, examine the three basic foundations of public policy—courses of action, regulatory measures and issues, and funding structures and priorities—in public service delivery. The book is a multi country, multi sector, perspective since it includes studies from Russian Federation, India, Ethiopia, Pakistan, Fiji, South Africa, Columbia, Philippines, Macedonia and India. This perspective lends itself to the investigation for a comprehensive overall development model.

Collaboration in Public Service Delivery

Author : Anka Kekez
Publisher : Edward Elgar Publishing
ISBN 13 : 1788978587
Total Pages : 360 pages
Book Rating : 4.7/5 (889 download)

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Book Synopsis Collaboration in Public Service Delivery by : Anka Kekez

Download or read book Collaboration in Public Service Delivery written by Anka Kekez and published by Edward Elgar Publishing. This book was released on 2019 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.

Alternative Service Delivery

Author : United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Intergovernmental Relations
Publisher :
ISBN 13 :
Total Pages : 994 pages
Book Rating : 4.:/5 (51 download)

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Book Synopsis Alternative Service Delivery by : United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Intergovernmental Relations

Download or read book Alternative Service Delivery written by United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Intergovernmental Relations and published by . This book was released on 1982 with total page 994 pages. Available in PDF, EPUB and Kindle. Book excerpt: