Service Automation Foundation Courseware

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Publisher : Van Haren
ISBN 13 : 9401802084
Total Pages : 147 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Automation Foundation Courseware by : Jan Willem Middelburg

Download or read book Service Automation Foundation Courseware written by Jan Willem Middelburg and published by Van Haren. This book was released on 2018-02-08 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.

ITIL® 4 Foundation Courseware - English

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Author :
Publisher : Van Haren
ISBN 13 : 9401803951
Total Pages : 201 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ITIL® 4 Foundation Courseware - English by : Van Haren Learning Solutions a.o.

Download or read book ITIL® 4 Foundation Courseware - English written by Van Haren Learning Solutions a.o. and published by Van Haren. This book was released on 2019-02-28 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.

BiSL Foundation Courseware - English

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Publisher : Van Haren
ISBN 13 : 9401811776
Total Pages : 249 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis BiSL Foundation Courseware - English by : Frank Outvorst

Download or read book BiSL Foundation Courseware - English written by Frank Outvorst and published by Van Haren. This book was released on 2024-03-15 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the standard in Business Information Management (BIM). BiSL offers a structure and guideline for BIM. BiSL establishes connections between operational information management and strategic information management and provides tools for the (further) professionalization of business information management. All these topics are covered in this training material, which supports the preparation for various official BiSL exams such as those of APMG-international (BiSL Foundation), EXIN (Business information management) and Van Haren Certify (BiSL Foundation). The BiSL Foundation exam. In combination with the explanations of the training materials by your instructor, you can prepare optimally for the exam. This training addresses the principles of BiSL and the process framework defined by BiSL. The principles and the framework as a whole, the executive processes (divided into usage management, functionality management, and connecting processes), the controlling processes, and the directive processes are discussed. There is ample opportunity for the exchange of experiences, always returning to the theory. The courseware consists of: handouts, exercises, articles, and a practice exam.Target audience: information management, functional management employees, and IT professionals who want to better understand the demand side.The presentations explain the theory. With the practice assignments, you can further familiarize yourself with the material during the training. The questions of the practice exam give an insight into what you can expect on the exam. This training material fully aligns with the publication BiSL, a framework for business information management. The following updates have been included in this courseware. A new process has been described: Operational chain alignment. The arrangement of the processes in the controlling layer has changed. More attention is paid to topics such as Big Data, Cloud, security, and chains. Attention is given to several other frameworks, models, and standards. The position and context of business information management are more clearly described. Compared to the previous edition of this training material, adjustments have been made only on the necessary substantive points, ensuring alignment with the new edition of the framework. In terms of structure/composition, both of the course content and of the various assignments and exercises, the course material has remained unchanged.

ATS Course Catalog

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Publisher :
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis ATS Course Catalog by : United States. Internal Revenue Service

Download or read book ATS Course Catalog written by United States. Internal Revenue Service and published by . This book was released on 1992 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service strategy

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Publisher : The Stationery Office
ISBN 13 : 0113310455
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service strategy by : Great Britain. Office of Government Commerce

Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Sustainability of Higher Education: A Global Perspective (Penerbit USM)

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Publisher : Penerbit USM
ISBN 13 : 9674613161
Total Pages : 183 pages
Book Rating : 4.6/5 (746 download)

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Book Synopsis Sustainability of Higher Education: A Global Perspective (Penerbit USM) by : Rosni Bakar

Download or read book Sustainability of Higher Education: A Global Perspective (Penerbit USM) written by Rosni Bakar and published by Penerbit USM. This book was released on 2019 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the higher education landscape is ever evolving, sustainability continues to be an essential concern. This publication covers existing sustainability matters ranging from internationalisation and Massive Open Online Courses (MOOCs) to university social responsibility. The main contribution of this book is to reveal the efforts and issues of internationalisation of higher education for sustainable tomorrow from global perspectives. Since the institutions educate current and future decision makers, the play a key role in building more sustainable entities and creating new paradigms. The articles are written by a number of experts with various backgrounds in higher education that give global perspective on the issues of sustainability. Specific country studies give a timely review on the substantial growth of higher education institutions in certain parts of the world. This publication provides invaluable knowledge and skills to guide the reader in designing appropriate frameworks in critical problem solving of current higher education issues.

VeriSMTM: Unwrapped and Applied

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Publisher : Van Haren
ISBN 13 : 9401803714
Total Pages : 530 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis VeriSMTM: Unwrapped and Applied by : Claire Agutter

Download or read book VeriSMTM: Unwrapped and Applied written by Claire Agutter and published by Van Haren. This book was released on 2018-09-25 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

Resources in Education

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Publisher :
ISBN 13 :
Total Pages : 760 pages
Book Rating : 4.U/5 (183 download)

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Book Synopsis Resources in Education by :

Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Digital Diploma Mills

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Publisher : Aakar Books
ISBN 13 : 9788187879275
Total Pages : 142 pages
Book Rating : 4.8/5 (792 download)

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Book Synopsis Digital Diploma Mills by : David F. Noble

Download or read book Digital Diploma Mills written by David F. Noble and published by Aakar Books. This book was released on 2012-10 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: An analysis that cuts through the rhetorical claims of the higher education through internet that these developments will bring benefits for all.

Powerful Python

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1098175662
Total Pages : 197 pages
Book Rating : 4.0/5 (981 download)

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Book Synopsis Powerful Python by : Aaron Maxwell

Download or read book Powerful Python written by Aaron Maxwell and published by "O'Reilly Media, Inc.". This book was released on 2024-11-08 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Once you've mastered the basics of Python, how do you skill up to the top 1%? How do you focus your learning time on topics that yield the most benefit for production engineering and data teams—without getting distracted by info of little real-world use? This book answers these questions and more. Based on author Aaron Maxwell's software engineering career in Silicon Valley, this unique book focuses on the Python first principles that act to accelerate everything else: the 5% of programming knowledge that makes the remaining 95% fall like dominos. It's also this knowledge that helps you become an exceptional Python programmer, fast. Learn how to think like a Pythonista: explore advanced Pythonic thinking Create lists, dicts, and other data structures using a high-level, readable, and maintainable syntax Explore higher-order function abstractions that form the basis of Python libraries Examine Python's metaprogramming tool for priceless patterns of code reuse Master Python's error model and learn how to leverage it in your own code Learn the more potent and advanced tools of Python's object system Take a deep dive into Python's automated testing and TDD Learn how Python logging helps you troubleshoot and debug more quickly

Documentation Abstracts

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Author :
Publisher :
ISBN 13 :
Total Pages : 760 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Documentation Abstracts by :

Download or read book Documentation Abstracts written by and published by . This book was released on 1992 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Foundations of Probabilistic Programming

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Publisher : Cambridge University Press
ISBN 13 : 110848851X
Total Pages : 583 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis Foundations of Probabilistic Programming by : Gilles Barthe

Download or read book Foundations of Probabilistic Programming written by Gilles Barthe and published by Cambridge University Press. This book was released on 2020-12-03 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the theoretical underpinnings of modern probabilistic programming and presents applications in e.g., machine learning, security, and approximate computing. Comprehensive survey chapters make the material accessible to graduate students and non-experts. This title is also available as Open Access on Cambridge Core.

The Effective Change Manager's Handbook

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Publisher : Kogan Page Publishers
ISBN 13 : 0749473088
Total Pages : 632 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The Effective Change Manager's Handbook by : Richard Smith

Download or read book The Effective Change Manager's Handbook written by Richard Smith and published by Kogan Page Publishers. This book was released on 2014-11-03 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.

Concrete Mathematics

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Publisher : Addison-Wesley Professional
ISBN 13 : 0134389980
Total Pages : 811 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Concrete Mathematics by : Ronald L. Graham

Download or read book Concrete Mathematics written by Ronald L. Graham and published by Addison-Wesley Professional. This book was released on 1994-02-28 with total page 811 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces the mathematics that supports advanced computer programming and the analysis of algorithms. The primary aim of its well-known authors is to provide a solid and relevant base of mathematical skills - the skills needed to solve complex problems, to evaluate horrendous sums, and to discover subtle patterns in data. It is an indispensable text and reference not only for computer scientists - the authors themselves rely heavily on it! - but for serious users of mathematics in virtually every discipline. Concrete Mathematics is a blending of CONtinuous and disCRETE mathematics. "More concretely," the authors explain, "it is the controlled manipulation of mathematical formulas, using a collection of techniques for solving problems." The subject matter is primarily an expansion of the Mathematical Preliminaries section in Knuth's classic Art of Computer Programming, but the style of presentation is more leisurely, and individual topics are covered more deeply. Several new topics have been added, and the most significant ideas have been traced to their historical roots. The book includes more than 500 exercises, divided into six categories. Complete answers are provided for all exercises, except research problems, making the book particularly valuable for self-study. Major topics include: Sums Recurrences Integer functions Elementary number theory Binomial coefficients Generating functions Discrete probability Asymptotic methods This second edition includes important new material about mechanical summation. In response to the widespread use of the first edition as a reference book, the bibliography and index have also been expanded, and additional nontrivial improvements can be found on almost every page. Readers will appreciate the informal style of Concrete Mathematics. Particularly enjoyable are the marginal graffiti contributed by students who have taken courses based on this material. The authors want to convey not only the importance of the techniques presented, but some of the fun in learning and using them.

Department of Homeland Security Appropriations for 2011, Part 1B, 111-2 Hearings

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Publisher :
ISBN 13 :
Total Pages : 1466 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Department of Homeland Security Appropriations for 2011, Part 1B, 111-2 Hearings by :

Download or read book Department of Homeland Security Appropriations for 2011, Part 1B, 111-2 Hearings written by and published by . This book was released on 2010 with total page 1466 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Department of Homeland Security Appropriations for 2011

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Publisher :
ISBN 13 :
Total Pages : 1518 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Department of Homeland Security Appropriations for 2011 by : United States. Congress. House. Committee on Appropriations. Subcommittee on Homeland Security

Download or read book Department of Homeland Security Appropriations for 2011 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Homeland Security and published by . This book was released on 2010 with total page 1518 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Research Services Directory

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Publisher :
ISBN 13 :
Total Pages : 960 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Research Services Directory by :

Download or read book Research Services Directory written by and published by . This book was released on 1993 with total page 960 pages. Available in PDF, EPUB and Kindle. Book excerpt: