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Self Service Technologies
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Book Synopsis Technologies of Consumer Labor by : Michael Palm
Download or read book Technologies of Consumer Labor written by Michael Palm and published by Routledge. This book was released on 2016-11-03 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.
Book Synopsis The Adoption of Self-Service Technologies by : Claudia Jasmand
Download or read book The Adoption of Self-Service Technologies written by Claudia Jasmand and published by GRIN Verlag. This book was released on 2007-06-06 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2006 in the subject Business economics - Offline Marketing and Online Marketing, grade: 9, Maastricht University, language: English, abstract: The combination of today’s ever increasing competition in the marketplace and rapid technology development change the way how services are designed, produced, and experienced. One of the outcomes of this changing nature of services is the proliferation of self-service technologies, which reflect a new way how companies seek to efficiently serve their customers. However, not all self-service technologies are successfully adopted, and not all consumers engage in the technology-based self-service economy. So, what drives consumers to provide services by themselves without service employee involvement? This master thesis aims at gaining further insight into the factors being critical to the consumers’ adoption of self-service technologies. In particular, this research focuses on the role of consumer readiness consisting of role clarity, motivation, and ability, and the moderating effects of consumers’ trust and experiences related to the service provider and the self-service technology on the consumers’ voluntary decision to use airlines’ self-check-in op-tions. In addition, a potential self-service technology interface dependence of the adoption factors’ influence is examined by means of a scenario-based approach. The corresponding empirical study makes use of a web-based survey facing the 239 respondents with the choice between the counter check-in and either a kiosk or Internet check-in option. The results confirm the critical role of motivation and role clarity, but question the raison-d’être of the dimension ability. The findings also provide evidence for trust and experiences having moderating effects on the relationship between consumer readiness and self-service technology use. A potential self-service technology interface dependence of the factors is suggested by the results; however, the alternative explanation that the sample’s Internet-experience is responsible for the identified dependence can not be ruled out. This master thesis contributes to a deeper understanding of critical factors influencing the adoption of self-service technologies, and underlines the importance of integrating all three aspects relevant to SST adoption – the consumer, self-service technology, and service provider.
Book Synopsis The Self-Service Data Roadmap by : Sandeep Uttamchandani
Download or read book The Self-Service Data Roadmap written by Sandeep Uttamchandani and published by "O'Reilly Media, Inc.". This book was released on 2020-09-10 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data-driven insights are a key competitive advantage for any industry today, but deriving insights from raw data can still take days or weeks. Most organizations can’t scale data science teams fast enough to keep up with the growing amounts of data to transform. What’s the answer? Self-service data. With this practical book, data engineers, data scientists, and team managers will learn how to build a self-service data science platform that helps anyone in your organization extract insights from data. Sandeep Uttamchandani provides a scorecard to track and address bottlenecks that slow down time to insight across data discovery, transformation, processing, and production. This book bridges the gap between data scientists bottlenecked by engineering realities and data engineers unclear about ways to make self-service work. Build a self-service portal to support data discovery, quality, lineage, and governance Select the best approach for each self-service capability using open source cloud technologies Tailor self-service for the people, processes, and technology maturity of your data platform Implement capabilities to democratize data and reduce time to insight Scale your self-service portal to support a large number of users within your organization
Book Synopsis Marketing Opportunities and Challenges in a Changing Global Marketplace by : Shuang Wu
Download or read book Marketing Opportunities and Challenges in a Changing Global Marketplace written by Shuang Wu and published by Springer Nature. This book was released on 2020-06-15 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume explores marketing opportunities and challenges that exist in the current, fast-changing landscape of the global marketplace. Current global issues such as the rising middle class in emerging markets, disruptive technological breakthroughs, big data analytics, changing consumer habits and concerns over national trade policies have renewed ethical concerns around consumer privacy and the tools companies use to operate, market to, connect and build a relationship with their customers. Featuring the full proceedings from the 2019 Academy of Marketing Science (AMS) Annual Conference held in Vancouver, Canada, this book explores and assess the rate of change that drives companies to evaluate and adapt their marketing strategies to remain competitive. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review (AMSR). Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Book Synopsis Self Service Technologies a Clear and Concise Reference by : Gerardus Blokdyk
Download or read book Self Service Technologies a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-03-07 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does Self service technologies analysis isolate the fundamental causes of problems? Who sets the Self service technologies standards? How does the organization define, manage, and improve its Self service technologies processes? What will drive Self service technologies change? Are there recognized Self service technologies problems? This instant Self service technologies self-assessment will make you the reliable Self service technologies domain authority by revealing just what you need to know to be fluent and ready for any Self service technologies challenge. How do I reduce the effort in the Self service technologies work to be done to get problems solved? How can I ensure that plans of action include every Self service technologies task and that every Self service technologies outcome is in place? How will I save time investigating strategic and tactical options and ensuring Self service technologies opportunity costs are low? How can I deliver tailored Self service technologies advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Self service technologies essentials are covered, from every angle: the Self service technologies self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Self service technologies outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Self service technologies practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Self service technologies are maximized with professional results. Your purchase includes access details to the Self service technologies self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Book Synopsis Self Service Technologies by : Gerardus Blokdyk
Download or read book Self Service Technologies written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does Self service technologies analysis show the relationships among important Self service technologies factors? What other areas of the organization might benefit from the Self service technologies team's improvements, knowledge, and learning? What are specific Self service technologies Rules to follow? What are the short and long-term Self service technologies goals? What are the key elements of your Self service technologies performance improvement system, including your evaluation, organizational learning, and innovation processes? This premium Self service technologies self-assessment will make you the dependable Self service technologies domain auditor by revealing just what you need to know to be fluent and ready for any Self service technologies challenge. How do I reduce the effort in the Self service technologies work to be done to get problems solved? How can I ensure that plans of action include every Self service technologies task and that every Self service technologies outcome is in place? How will I save time investigating strategic and tactical options and ensuring Self service technologies costs are low? How can I deliver tailored Self service technologies advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Self service technologies essentials are covered, from every angle: the Self service technologies self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Self service technologies outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Self service technologies practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Self service technologies are maximized with professional results. Your purchase includes access details to the Self service technologies self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.
Book Synopsis Technology Interactions by : Henry R. Harms
Download or read book Technology Interactions written by Henry R. Harms and published by McGraw-Hill/Glencoe. This book was released on 1998-05-01 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Information and Communication Technologies in Tourism 2021 by : Wolfgang Wörndl
Download or read book Information and Communication Technologies in Tourism 2021 written by Wolfgang Wörndl and published by Springer Nature. This book was released on 2021-01-11 with total page 587 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.
Book Synopsis The Fourth Industrial Revolution by : Klaus Schwab
Download or read book The Fourth Industrial Revolution written by Klaus Schwab and published by Currency. This book was released on 2017-01-03 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress.
Book Synopsis Technologies of the Self by : Michel Foucault
Download or read book Technologies of the Self written by Michel Foucault and published by Taylor & Francis. This book was released on 1988 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis On The Origins of Self-Service by : Franck Cochoy
Download or read book On The Origins of Self-Service written by Franck Cochoy and published by Routledge. This book was released on 2015-07-24 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most marketing scholars implicitly consider independent merchants as conservative and passive actors, and study the modernization of retailing via department stores, chains and supermarkets. In this innovative study, Franck Cochoy challenges this perspective and takes a close look at the transformation of commerce through the lens of Progressive Grocer, an American trade magazine launched in 1922. Aimed at modernizing small independent grocery stores, Progressive Grocer sowed the seeds for modern self-service which spread in small retail outlets, sometimes well before the advent of the large retail spaces which are traditionally viewed as the origin of the self-service economy. The author illustrates how this publication had a highly influential role on what the trade considered to be best practice and shaped what was considered to be cutting edge. By displacing the consumer and their agency from the centre of analytic attention, this innovative book highlights the complex impact of social, technical and retailing environment factors that structure and delimit consumer freedom in the marketplace. This detailed critical analysis of the origins of self-service will be of interest to a wide variety of scholars not only in marketing and consumer research, but also in business history, sociology and cultural studies.
Book Synopsis Information and Communication Technologies in Tourism 2020 by : Julia Neidhardt
Download or read book Information and Communication Technologies in Tourism 2020 written by Julia Neidhardt and published by Springer Nature. This book was released on 2019-12-16 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares the latest findings discussed at the conference and highlights various topics within the field, including social media, destination marketing, recommender systems and decision-making, virtual and augmented reality, technology in tourism, and research on hotels and activities. Readers will find a wealth of state-of-the-art insights and ideas on how information and communication technologies can be applied in travel and tourism.
Book Synopsis Performance Dashboards by : Wayne W. Eckerson
Download or read book Performance Dashboards written by Wayne W. Eckerson and published by John Wiley & Sons. This book was released on 2005-10-27 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Book Synopsis Impact of E-Business Technologies on Public and Private Organizations: Industry Comparisons and Perspectives by : Bak, Ozlem
Download or read book Impact of E-Business Technologies on Public and Private Organizations: Industry Comparisons and Perspectives written by Bak, Ozlem and published by IGI Global. This book was released on 2011-03-31 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book assesses the impact of e-business technologies on different organizations, which include higher education institutions, multinational automotive corporations, and health providers"--Provided by publisher.
Book Synopsis Top Five Regrets of the Dying by : Bronnie Ware
Download or read book Top Five Regrets of the Dying written by Bronnie Ware and published by Hay House, Inc. This book was released on 2019-08-13 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised edition of the best-selling memoir that has been read by over a million people worldwide with translations in 29 languages. After too many years of unfulfilling work, Bronnie Ware began searching for a job with heart. Despite having no formal qualifications or previous experience in the field, she found herself working in palliative care. During the time she spent tending to those who were dying, Bronnie's life was transformed. Later, she wrote an Internet blog post, outlining the most common regrets that the people she had cared for had expressed. The post gained so much momentum that it was viewed by more than three million readers worldwide in its first year. At the request of many, Bronnie subsequently wrote a book, The Top Five Regrets of the Dying, to share her story. Bronnie has had a colourful and diverse life. By applying the lessons of those nearing their death to her own life, she developed an understanding that it is possible for everyone, if we make the right choices, to die with peace of mind. In this revised edition of the best-selling memoir that has been read by over a million people worldwide, with translations in 29 languages, Bronnie expresses how significant these regrets are and how we can positively address these issues while we still have the time. The Top Five Regrets of the Dying gives hope for a better world. It is a courageous, life-changing book that will leave you feeling more compassionate and inspired to live the life you are truly here to live.
Book Synopsis Computers Helping People with Special Needs by : Klaus Miesenberger
Download or read book Computers Helping People with Special Needs written by Klaus Miesenberger and published by Springer. This book was released on 2014-06-26 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two-volume set LNCS 8547 and 8548 constitutes the refereed proceedings of the 14th International Conference on Computers Helping People with Special Needs, ICCHP 2014, held in Paris, France, in July 2014. The 132 revised full papers and 55 short papers presented were carefully reviewed and selected from 362 submissions. The papers included in the first volume are organized in the following topical sections: accessible media; digital content and media accessibility; 25 years of the Web: weaving accessibility; towards e-inclusion for people with intellectual disabilities; the impact of PDF/UA on accessible PDF; accessibility of non-verbal communication; emotions for accessibility (E4A), games and entertainment software; accessibility and therapy; implementation and take-up of e-accessibility; accessibility and usability of mobile platforms for people with disabilities and elderly persons; portable and mobile platforms for people with disabilities and elderly persons; people with cognitive disabilities: At, ICT and AAC; autism: ICT and AT; access to mathematics, science and music and blind and visually impaired people: AT, HCI and accessibility.
Book Synopsis Handbook of Services Marketing and Management by : Teresa Swartz
Download or read book Handbook of Services Marketing and Management written by Teresa Swartz and published by SAGE. This book was released on 2000 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
