Security and Usability

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596553854
Total Pages : 741 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Security and Usability by : Lorrie Faith Cranor

Download or read book Security and Usability written by Lorrie Faith Cranor and published by "O'Reilly Media, Inc.". This book was released on 2005-08-25 with total page 741 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human factors and usability issues have traditionally played a limited role in security research and secure systems development. Security experts have largely ignored usability issues--both because they often failed to recognize the importance of human factors and because they lacked the expertise to address them. But there is a growing recognition that today's security problems can be solved only by addressing issues of usability and human factors. Increasingly, well-publicized security breaches are attributed to human errors that might have been prevented through more usable software. Indeed, the world's future cyber-security depends upon the deployment of security technology that can be broadly used by untrained computer users. Still, many people believe there is an inherent tradeoff between computer security and usability. It's true that a computer without passwords is usable, but not very secure. A computer that makes you authenticate every five minutes with a password and a fresh drop of blood might be very secure, but nobody would use it. Clearly, people need computers, and if they can't use one that's secure, they'll use one that isn't. Unfortunately, unsecured systems aren't usable for long, either. They get hacked, compromised, and otherwise rendered useless. There is increasing agreement that we need to design secure systems that people can actually use, but less agreement about how to reach this goal. Security & Usability is the first book-length work describing the current state of the art in this emerging field. Edited by security experts Dr. Lorrie Faith Cranor and Dr. Simson Garfinkel, and authored by cutting-edge security and human-computerinteraction (HCI) researchers world-wide, this volume is expected to become both a classic reference and an inspiration for future research. Security & Usability groups 34 essays into six parts: Realigning Usability and Security---with careful attention to user-centered design principles, security and usability can be synergistic. Authentication Mechanisms-- techniques for identifying and authenticating computer users. Secure Systems--how system software can deliver or destroy a secure user experience. Privacy and Anonymity Systems--methods for allowing people to control the release of personal information. Commercializing Usability: The Vendor Perspective--specific experiences of security and software vendors (e.g.,IBM, Microsoft, Lotus, Firefox, and Zone Labs) in addressing usability. The Classics--groundbreaking papers that sparked the field of security and usability. This book is expected to start an avalanche of discussion, new ideas, and further advances in this important field.

The Psychology of Information Security

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Author :
Publisher : IT Governance Ltd
ISBN 13 : 1849287910
Total Pages : 84 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis The Psychology of Information Security by : Leron Zinatullin

Download or read book The Psychology of Information Security written by Leron Zinatullin and published by IT Governance Ltd. This book was released on 2016-01-26 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Psychology of Information Security – Resolving conflicts between security compliance and human behaviour considers information security from the seemingly opposing viewpoints of security professionals and end users to find the balance between security and productivity. It provides recommendations on aligning a security programme with wider organisational objectives, successfully managing change and improving security culture‎.

Essential Cybersecurity Science

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491921072
Total Pages : 190 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Essential Cybersecurity Science by : Josiah Dykstra

Download or read book Essential Cybersecurity Science written by Josiah Dykstra and published by "O'Reilly Media, Inc.". This book was released on 2015-12-08 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’re involved in cybersecurity as a software developer, forensic investigator, or network administrator, this practical guide shows you how to apply the scientific method when assessing techniques for protecting your information systems. You’ll learn how to conduct scientific experiments on everyday tools and procedures, whether you’re evaluating corporate security systems, testing your own security product, or looking for bugs in a mobile game. Once author Josiah Dykstra gets you up to speed on the scientific method, he helps you focus on standalone, domain-specific topics, such as cryptography, malware analysis, and system security engineering. The latter chapters include practical case studies that demonstrate how to use available tools to conduct domain-specific scientific experiments. Learn the steps necessary to conduct scientific experiments in cybersecurity Explore fuzzing to test how your software handles various inputs Measure the performance of the Snort intrusion detection system Locate malicious “needles in a haystack” in your network and IT environment Evaluate cryptography design and application in IoT products Conduct an experiment to identify relationships between similar malware binaries Understand system-level security requirements for enterprise networks and web services

Security and Usability

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Author :
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596514891
Total Pages : 740 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Security and Usability by : Lorrie Faith Cranor

Download or read book Security and Usability written by Lorrie Faith Cranor and published by "O'Reilly Media, Inc.". This book was released on 2005-08-25 with total page 740 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human factors and usability issues have traditionally played a limited role in security research and secure systems development. Security experts have largely ignored usability issues--both because they often failed to recognize the importance of human factors and because they lacked the expertise to address them. But there is a growing recognition that today's security problems can be solved only by addressing issues of usability and human factors. Increasingly, well-publicized security breaches are attributed to human errors that might have been prevented through more usable software. Indeed, the world's future cyber-security depends upon the deployment of security technology that can be broadly used by untrained computer users. Still, many people believe there is an inherent tradeoff between computer security and usability. It's true that a computer without passwords is usable, but not very secure. A computer that makes you authenticate every five minutes with a password and a fresh drop of blood might be very secure, but nobody would use it. Clearly, people need computers, and if they can't use one that's secure, they'll use one that isn't. Unfortunately, unsecured systems aren't usable for long, either. They get hacked, compromised, and otherwise rendered useless. There is increasing agreement that we need to design secure systems that people can actually use, but less agreement about how to reach this goal. Security & Usability is the first book-length work describing the current state of the art in this emerging field. Edited by security experts Dr. Lorrie Faith Cranor and Dr. Simson Garfinkel, and authored by cutting-edge security and human-computerinteraction (HCI) researchers world-wide, this volume is expected to become both a classic reference and an inspiration for future research. Security & Usability groups 34 essays into six parts: Realigning Usability and Security---with careful attention to user-centered design principles, security and usability can be synergistic. Authentication Mechanisms-- techniques for identifying and authenticating computer users. Secure Systems--how system software can deliver or destroy a secure user experience. Privacy and Anonymity Systems--methods for allowing people to control the release of personal information. Commercializing Usability: The Vendor Perspective--specific experiences of security and software vendors (e.g., IBM, Microsoft, Lotus, Firefox, and Zone Labs) in addressing usability. The Classics--groundbreaking papers that sparked the field of security and usability. This book is expected to start an avalanche of discussion, new ideas, and further advances in this important field.

Usable Security

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Author :
Publisher : Morgan & Claypool Publishers
ISBN 13 : 1627055304
Total Pages : 166 pages
Book Rating : 4.6/5 (27 download)

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Book Synopsis Usable Security by : Simson Garfinkel

Download or read book Usable Security written by Simson Garfinkel and published by Morgan & Claypool Publishers. This book was released on 2014-10-01 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been roughly 15 years of research into approaches for aligning research in Human Computer Interaction with computer Security, more colloquially known as ``usable security.'' Although usability and security were once thought to be inherently antagonistic, today there is wide consensus that systems that are not usable will inevitably suffer security failures when they are deployed into the real world. Only by simultaneously addressing both usability and security concerns will we be able to build systems that are truly secure. This book presents the historical context of the work to date on usable security and privacy, creates a taxonomy for organizing that work, outlines current research objectives, presents lessons learned, and makes suggestions for future research.

Advanced Communications and Multimedia Security

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Author :
Publisher : Springer
ISBN 13 : 9781402072062
Total Pages : 320 pages
Book Rating : 4.0/5 (72 download)

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Book Synopsis Advanced Communications and Multimedia Security by : Borka Jerman-Blazic

Download or read book Advanced Communications and Multimedia Security written by Borka Jerman-Blazic and published by Springer. This book was released on 2002-08-31 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced Communications and Multimedia Security presents a state-of-the-art review of current perspectives as well as the latest developments in the area of communications and multimedia security. It examines requirements, issues and solutions pertinent to securing information networks, and identifies future security-related research challenges. A wide spectrum of topics is discussed, including: -Applied cryptography; -Biometry; -Communication systems security; -Applications security; Mobile security; -Distributed systems security; -Digital watermarking and digital signatures. This volume comprises the proceedings of the sixth Joint Working Conference on Communications and Multimedia Security (CMS'02), which was sponsored by the International Federation for Information Processing (IFIP) and held in September 2002 in Portoroz, Slovenia. It constitutes essential reading for information security specialists, researchers and professionals working in the area of computer science and communication systems.

Security Protocols XX

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Author :
Publisher : Springer
ISBN 13 : 364235694X
Total Pages : 286 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Security Protocols XX by : Bruce Christianson

Download or read book Security Protocols XX written by Bruce Christianson and published by Springer. This book was released on 2012-11-28 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed post-workshop proceedings of the 20th International Workshop on Security Protocols, held in Cambridge, UK, in April 2012. Following the tradition of this workshop series, each paper war revised by the authors to incorporate ideas from the workshop, and is followed in these proceedings by an edited transcription of the presentation and ensuing discussion. The volume contains 14 papers with their transcriptions as well as an introduction, i.e. 29 contributions in total. The theme of the workshop was "Bringing protocols to life".

HCI for Cybersecurity, Privacy and Trust

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Author :
Publisher : Springer Nature
ISBN 13 : 3030503097
Total Pages : 696 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis HCI for Cybersecurity, Privacy and Trust by : Abbas Moallem

Download or read book HCI for Cybersecurity, Privacy and Trust written by Abbas Moallem and published by Springer Nature. This book was released on 2020-07-10 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the Second International Conference on HCI for Cybersecurity, Privacy and Trust, HCI-CPT 2020, held as part of the 22nd International Conference, HCI International 2020, which took place in Copenhagen, Denmark, in July 2020. The total of 1439 papers and 238 posters included in the 37 HCII 2020 proceedings volumes was carefully reviewed and selected from 6326 submissions. HCI-CPT 2020 includes a total of 45 regular papers; they were organized in topical sections named: human factors in cybersecurity; privacy and trust; usable security approaches. As a result of the Danish Government's announcement, dated April21, 2020, to ban all large events (above 500 participants) until September 1, 2020, the HCII 2020 conference was held virtually.

People and Computers XII

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1447136012
Total Pages : 419 pages
Book Rating : 4.4/5 (471 download)

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Book Synopsis People and Computers XII by : Harold Thimbleby

Download or read book People and Computers XII written by Harold Thimbleby and published by Springer Science & Business Media. This book was released on 2013-03-14 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most organisations try to protect their systems from unauthorised access, usually through passwords. Considerable resources are spent designing secure authentication mechanisms, but the number of security breaches and problems is still increasing (DeAlvare, 1990; Gordon, 1995; Hitchings, 1995). Unauthorised access to systems, and resulting theft of information or misuse of the system, is usually due to hackers "cracking" user passwords, or obtaining them through social engineering. System security, unlike other fields of system development, has to date been regarded as an entirely technical issue - little research has been done on usability or human factors related to use of security mechanisms. Hitchings (1995) concludes that this narrow perspective has produced security mechanisms which are much less effective than they are generally thought to be. Davis & Price (1987) point out that, since security is designed, implemented, used and breached by people, human factors should be considered in the design of security mechanism. It seems that currently hackers pay more attention to human factors than security designers do. The technique of social engineering, for instanc- obtaining passwords by deception and persuasion- exploits users' lack of security awareness. Hitchings (1995) also suggests that organisational factors ought to be considered when assessing security systems. The aim of the study described in this paper was to identify usability and organisational factors which affect the use of passwords. The following section provides a brief overview of authentication systems along with usability and organisational issues which have been identified to date. 1.

How to Measure Anything in Cybersecurity Risk

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119085292
Total Pages : 304 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis How to Measure Anything in Cybersecurity Risk by : Douglas W. Hubbard

Download or read book How to Measure Anything in Cybersecurity Risk written by Douglas W. Hubbard and published by John Wiley & Sons. This book was released on 2016-07-25 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A ground shaking exposé on the failure of popular cyber risk management methods How to Measure Anything in Cybersecurity Risk exposes the shortcomings of current "risk management" practices, and offers a series of improvement techniques that help you fill the holes and ramp up security. In his bestselling book How to Measure Anything, author Douglas W. Hubbard opened the business world's eyes to the critical need for better measurement. This book expands upon that premise and draws from The Failure of Risk Management to sound the alarm in the cybersecurity realm. Some of the field's premier risk management approaches actually create more risk than they mitigate, and questionable methods have been duplicated across industries and embedded in the products accepted as gospel. This book sheds light on these blatant risks, and provides alternate techniques that can help improve your current situation. You'll also learn which approaches are too risky to save, and are actually more damaging than a total lack of any security. Dangerous risk management methods abound; there is no industry more critically in need of solutions than cybersecurity. This book provides solutions where they exist, and advises when to change tracks entirely. Discover the shortcomings of cybersecurity's "best practices" Learn which risk management approaches actually create risk Improve your current practices with practical alterations Learn which methods are beyond saving, and worse than doing nothing Insightful and enlightening, this book will inspire a closer examination of your company's own risk management practices in the context of cybersecurity. The end goal is airtight data protection, so finding cracks in the vault is a positive thing—as long as you get there before the bad guys do. How to Measure Anything in Cybersecurity Risk is your guide to more robust protection through better quantitative processes, approaches, and techniques.

Prioritizing Web Usability

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Author :
Publisher : Pearson Education
ISBN 13 : 0132798158
Total Pages : 668 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis Prioritizing Web Usability by : Jakob Nielsen

Download or read book Prioritizing Web Usability written by Jakob Nielsen and published by Pearson Education. This book was released on 2006-04-20 with total page 668 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2000, Jakob Nielsen, the world’s leading expert on Web usability, published a book that changed how people think about the Web— Designing Web Usability (New Riders). Many applauded. A few jeered. But everyone listened. The best-selling usability guru is back and has revisited his classic guide, joined forces with Web usability consultant Hoa Loranger, and created an updated companion book that covers the essential changes to the Web and usability today. Prioritizing Web Usability is the guide for anyone who wants to take their Web site(s) to next level and make usability a priority! Through the authors’ wisdom, experience, and hundreds of real-world user tests and contemporary Web site critiques, you’ll learn about site design, user experience and usability testing, navigation and search capabilities, old guidelines and prioritizing usability issues, page design and layout, content design, and more!

Human Aspects of Information Security, Privacy, and Trust

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Author :
Publisher : Springer
ISBN 13 : 3319076205
Total Pages : 460 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Human Aspects of Information Security, Privacy, and Trust by : Theo Tryfonas

Download or read book Human Aspects of Information Security, Privacy, and Trust written by Theo Tryfonas and published by Springer. This book was released on 2014-06-07 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the Second International Conference on Human Aspects of Information Security, Privacy, and Trust, HAS 2014, held as part of HCI International 2014 which took place in Heraklion, Crete, Greece, in June 2014 and incorporated 14 conferences which similar thematic areas. HCII 2014 received a total of 4766 submissions, of which 1476 papers and 220 posters were accepted for publication after a careful reviewing process. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The 38 papers presented in the HAS 2014 proceedings are organized in topical sections named: usable security; authentication and passwords; security policy and awareness; human behaviour in cyber security and privacy issues.

Security and Privacy in Cyber-Physical Systems

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119226066
Total Pages : 522 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Security and Privacy in Cyber-Physical Systems by : Houbing Song

Download or read book Security and Privacy in Cyber-Physical Systems written by Houbing Song and published by John Wiley & Sons. This book was released on 2017-09-11 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a team of experts at the forefront of the cyber-physical systems (CPS) revolution, this book provides an in-depth look at security and privacy, two of the most critical challenges facing both the CPS research and development community and ICT professionals. It explores, in depth, the key technical, social, and legal issues at stake, and it provides readers with the information they need to advance research and development in this exciting area. Cyber-physical systems (CPS) are engineered systems that are built from, and depend upon the seamless integration of computational algorithms and physical components. Advances in CPS will enable capability, adaptability, scalability, resiliency, safety, security, and usability far in excess of what today’s simple embedded systems can provide. Just as the Internet revolutionized the way we interact with information, CPS technology has already begun to transform the way people interact with engineered systems. In the years ahead, smart CPS will drive innovation and competition across industry sectors, from agriculture, energy, and transportation, to architecture, healthcare, and manufacturing. A priceless source of practical information and inspiration, Security and Privacy in Cyber-Physical Systems: Foundations, Principles and Applications is certain to have a profound impact on ongoing R&D and education at the confluence of security, privacy, and CPS.

Information and Communications Security

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Author :
Publisher : Springer
ISBN 13 : 3540361596
Total Pages : 508 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Information and Communications Security by : Robert H. Deng

Download or read book Information and Communications Security written by Robert H. Deng and published by Springer. This book was released on 2003-08-02 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains the proceedings of the 4th International Conference on - formation and Communications Security (ICICS2002). The three previous c- ferenceswereheldinBeijing(ICICS97),Sydney(ICICS99)andXian(ICICS01), where we had an enthusiastic and well-attended event. ICICS2002 is sponsored and organized by the Laboratories for Information Technology, Singapore, in co-operation with the Engineering Research Center for Information Security Technology of the Chinese Academy of Sciences and the International C- munications and Information Security Association (ICISA). During the past ?ve years the conference has placed equal emphasis on the theoretical and practical aspects of information and communications security and has established itself as a forum at which academic and industrial people meet and discuss emerging security challenges and solutions. We hope to uphold this tradition by o?ering you yet another successful meeting with a rich and interesting program. The response to the Call For Papers was overwhelming, 161 paper submissions were received. Therefore, the paper selection process was very competitive and di?cult–only41paperswereacceptedandmanygoodpapershadtoberejected. The success of the conference depends on the quality of the program. We are indebted to our program committee members and the external referees for the wonderful job they did.

Practical UNIX and Internet Security

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Author :
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449310125
Total Pages : 989 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Practical UNIX and Internet Security by : Simson Garfinkel

Download or read book Practical UNIX and Internet Security written by Simson Garfinkel and published by "O'Reilly Media, Inc.". This book was released on 2003-02-21 with total page 989 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Practical Unix Security was first published more than a decade ago, it became an instant classic. Crammed with information about host security, it saved many a Unix system administrator from disaster. The second edition added much-needed Internet security coverage and doubled the size of the original volume. The third edition is a comprehensive update of this very popular book - a companion for the Unix/Linux system administrator who needs to secure his or her organization's system, networks, and web presence in an increasingly hostile world.Focusing on the four most popular Unix variants today--Solaris, Mac OS X, Linux, and FreeBSD--this book contains new information on PAM (Pluggable Authentication Modules), LDAP, SMB/Samba, anti-theft technologies, embedded systems, wireless and laptop issues, forensics, intrusion detection, chroot jails, telephone scanners and firewalls, virtual and cryptographic filesystems, WebNFS, kernel security levels, outsourcing, legal issues, new Internet protocols and cryptographic algorithms, and much more.Practical Unix & Internet Security consists of six parts: Computer security basics: introduction to security problems and solutions, Unix history and lineage, and the importance of security policies as a basic element of system security. Security building blocks: fundamentals of Unix passwords, users, groups, the Unix filesystem, cryptography, physical security, and personnel security. Network security: a detailed look at modem and dialup security, TCP/IP, securing individual network services, Sun's RPC, various host and network authentication systems (e.g., NIS, NIS+, and Kerberos), NFS and other filesystems, and the importance of secure programming. Secure operations: keeping up to date in today's changing security world, backups, defending against attacks, performing integrity management, and auditing. Handling security incidents: discovering a break-in, dealing with programmed threats and denial of service attacks, and legal aspects of computer security. Appendixes: a comprehensive security checklist and a detailed bibliography of paper and electronic references for further reading and research. Packed with 1000 pages of helpful text, scripts, checklists, tips, and warnings, this third edition remains the definitive reference for Unix administrators and anyone who cares about protecting their systems and data from today's threats.

Usable Usability

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 111824043X
Total Pages : 256 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Usable Usability by : Eric Reiss

Download or read book Usable Usability written by Eric Reiss and published by John Wiley & Sons. This book was released on 2012-06-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The A-to-Z guide to spotting and fixing usability problems Frustrated by pop-ups? Forms that make you start over if you miss a field? Nonsensical error messages? You're not alone! This book helps you simply get it right the first time (or fix what's broken). Boasting a full-color interior packed with design and layout examples, this book teaches you how to understand a user's needs, divulges techniques for exceeding a user's expectations, and provides a host of hard won advice for improving the overall quality of a user's experience. World-renowned UX guru Eric Reiss shares his knowledge from decades of experience making products useable for everyone...all in an engaging, easy-to-apply manner. Reveals proven tools that simply make products better, from the users' perspective Provides simple guidelines and checklists to help you evaluate and improve your own products Zeroes in on essential elements to consider when planning a product, such as its functionality and responsiveness, whether or not it is ergonomic, making it foolproof, and more Addresses considerations for product clarity, including its visibility, understandability, logicalness, consistency, and predictability Usable Usability walks you through numerous techniques that will help ensure happy customers and successful products!

Don't Make Me Think

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Author :
Publisher : Pearson Education
ISBN 13 : 0321648781
Total Pages : 325 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis Don't Make Me Think by : Steve Krug

Download or read book Don't Make Me Think written by Steve Krug and published by Pearson Education. This book was released on 2009-08-05 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Five years and more than 100,000 copies after it was first published, it's hard to imagine anyone working in Web design who hasn't read Steve Krug's "instant classic" on Web usability, but people are still discovering it every day. In this second edition, Steve adds three new chapters in the same style as the original: wry and entertaining, yet loaded with insights and practical advice for novice and veteran alike. Don't be surprised if it completely changes the way you think about Web design. Three New Chapters! Usability as common courtesy -- Why people really leave Web sites Web Accessibility, CSS, and you -- Making sites usable and accessible Help! My boss wants me to ______. -- Surviving executive design whims "I thought usability was the enemy of design until I read the first edition of this book. Don't Make Me Think! showed me how to put myself in the position of the person who uses my site. After reading it over a couple of hours and putting its ideas to work for the past five years, I can say it has done more to improve my abilities as a Web designer than any other book. In this second edition, Steve Krug adds essential ammunition for those whose bosses, clients, stakeholders, and marketing managers insist on doing the wrong thing. If you design, write, program, own, or manage Web sites, you must read this book." -- Jeffrey Zeldman, author of Designing with Web Standards