Robotic How Improves Customer Emotion

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Robotic How Improves Customer Emotion

Author : Johnny Ch Lok
Publisher :
ISBN 13 :
Total Pages : 530 pages
Book Rating : 4.6/5 (536 download)

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Book Synopsis Robotic How Improves Customer Emotion by : Johnny Ch Lok

Download or read book Robotic How Improves Customer Emotion written by Johnny Ch Lok and published by . This book was released on 2020-06-13 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁How to apply robotic to raise customer service performanceWe need to know why robotic can raise or improve service performance. I shall explain how and why service will be failure easily if services lack (AI) artificial intelligent service assistance. Frontline employees may be raised effciency, if (AI) can assist them to serve clients. For DHL goods transport service business example, if (AI) can be applied to assist DHL warehouses tasks. Then robotics can help any customers to deliver their goods to right shelves accurately in order to frieight their goods to deliver to another country by air plan rapidly. So, robotic can help DHL warehouses operation efficiency to raise the on time delivery must avoid too late to deliver to any one country's goods receiver's home easily.Robotics can also help e-commerce to rise user experience. When they can choose any products to make decision to rapidly from internet. For example, companies that dominate, such as Amazon and Google, they concentrated on ease of use robotic to assist online buyers to choose any products rapidly from their websites, and everybody wanted to follow suit. Once, people were able to buy any sell online, the importance of the user experience become appearent almost instantly.The robotic web created on environment where there was no switching penalty to buy from one supplier or another. There are no need to walk out of a shop and across town to another one. It became the norm to type the product, the online busy into a robotic search engines visit a suit shown on the results. It is a good online buyer choice experience when robotic is participated to e-commerce in their online choice process. So, robotic may be influenced to raise e-commerce product choice to chooce to buy the product from online sale channel. For Amazon, online bookstore and IKEA furniture manufacturers example, their success is linked in excellence in robotic service aspect development, e.g. readers can find any topic ebooks to choose to read from Amazon online library as well as compare their price easily, when robotic technology is developed to Amazon publish e-library as well as IKEA furniture applied robotic to participate to design any furniture manufacturers in order to attract many furniture clients to choose to buy. Moreover, many businesses find themselves robotics hace to integrate these products and services, physical shops ( possibly with self-service kiosk, transactional websites, smart phone, apps, social media, presence and call centres . So, (AI) technology and robotic have done a lot of good service performance.Differentiation through the characteristics of cruising route method from (AI) tool route judgementFuture, (AI) tool can attempt to help any cruise entertainment service providers to judge how to design different route to attract different countries age cruise clients' choices to satisfy their cruise journey entertainment needs. The determinants of the cruising route's characteristics ( functional, social, and emotion) is important factor to influence the cruise service provider's success. Cruising product is no longer selected primarily for the cruising service, but for the content of cruising route. So, the cruising route will influence the cruise consumer individual emotion, because it is the main service need for every cruise consumer.The approach called the " land sea cruising in product development" is increasingly becoming an area of interest, e.g. determining the direction of the effects of the individual cruising route characteristics on service value's perception, and providing an evaluation model of the route's perception, and indicating significance variables of attraction.

Improving Service Quality and Customer Engagement With Marketing Intelligence

Author : Sinha, Mudita
Publisher : IGI Global
ISBN 13 :
Total Pages : 393 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Improving Service Quality and Customer Engagement With Marketing Intelligence by : Sinha, Mudita

Download or read book Improving Service Quality and Customer Engagement With Marketing Intelligence written by Sinha, Mudita and published by IGI Global. This book was released on 2024-07-17 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: To succeed, businesses must keep up with the ever-changing technological landscape and constantly introduce new advancements. The rise of digitalization has wholly transformed how companies interact with their customers, presenting both opportunities and challenges. Marketing professionals are inundated with data and need guidance on leveraging it effectively to craft successful marketing strategies. Additionally, the ethical and privacy concerns surrounding the collection and use of customer data make the marketing landscape even more complex. Improving Service Quality and Customer Engagement With Marketing Intelligence is a groundbreaking book that offers a comprehensive solution to these challenges. This book is a must-read for marketing professionals, business owners, and students, providing a practical guide to navigating the digital age. It explores the impact of digitalization on marketing practices. It offers insights into customer behavior, equipping readers with the knowledge and skills needed to thrive in today's competitive market. The book's interdisciplinary approach integrates insights from marketing, technology, data science, and ethics, giving readers a holistic understanding of marketing intelligence.

Robotic Brings What Benefits

Author : Johnny Ch LOK
Publisher :
ISBN 13 :
Total Pages : 540 pages
Book Rating : 4.6/5 (55 download)

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Book Synopsis Robotic Brings What Benefits by : Johnny Ch LOK

Download or read book Robotic Brings What Benefits written by Johnny Ch LOK and published by . This book was released on 2020-06-18 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: ⦁How robotic improves client communicationOn how robotic improvement to client communication beneficial aspect, robotics can help organizations to build better communication to clients. Clients communication is very important to influence customers' confidence and positive emotion feeling and service satisfactory feeling between the service providers and clients. However, robotics can help any service providers to improve communication service more efficient . I shall explain as below:Raising high communication effort, one-on-one meetings is importatn element to influence client's confident. Robotics can improve one-on-one meeting skill , e.g. let clients to feel that it is social intelligence skill. Consumer is emotional person, if the client feels the seller or service provider can not communicate to let him to understand what he is introducing his product or service clearly. Then, the seller will may lose the client. However, if robotics can participate any sale tasks, e.g. introducing the product's advantages to let the clients to know. Then, robotics can let the clients to understand whether what the product's actual function or advantages. So, robotics may be participated to be replaced any one salesperson to help him to introduce any product's benefits or advantages or finction to let clients to know in the shop. If any clients discover the shop's salespeople are robotics It is too fun to attract their emotion. Shop is such one entertainment place to let clients have chance to contact robotic salespeople. When they contact them, they can enquire the robotics any questions which concern the different product features and advantages.Then, robotics can entertain them to make any recommendations concern whether which products have different unique characteristics or functions to let them to know or understand clearly. So, robotics can be one good communication tool to replace any shop salespeople in shops. Then, their products introducing service can satisfy any client's enquiring needs, also their sale chance will raise. Hence, in the future, robotics can be attempted to participate any sale enquire service to achieve improving sale performance in any shops. It is one important new shop sale communication tool, robotics can replace any salespeople in shop in possible. If they can be participated on salespeople communication task in shop, their communication assistance may help any salespeople to solve any clients' enquiries immediately when the shop has many clients need to enquire any one salesperson, but the shop has no enough salespeople to answer their enquiries in the same time.

Emotional Robots

Author : Alex Zohar
Publisher : Chronicle Books
ISBN 13 : 1648960731
Total Pages : 88 pages
Book Rating : 4.6/5 (489 download)

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Book Synopsis Emotional Robots by : Alex Zohar

Download or read book Emotional Robots written by Alex Zohar and published by Chronicle Books. This book was released on 2021-05-18 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Blending pop culture iconography with the existential threat of technological creations turning on their creators, Emotional Robots is a compulsively readable graphic novella set in an all-too presciently depicted world in which advanced robots successfully compete with humans—in sports, music, and art—in pursuit of emotional intelligence. Displaced by the robots' technological triumph, humans abandon Earth in search of a new planet to call home. But what happens to the robots when newer, faster, smarter, better robots replace them? What happens when civil unrest grows between robot generations? An astute take on the human condition and the illusory promises of technology, Emotional Robots is captivating fable for the modern age. With keen wit and dark humor, it artfully tackles universal themes urgently relevant to our time, asking readers the question faced by each new generation of humans (and robots): Is history condemned to repeat itself?

Leveraging Emotional and Artificial Intelligence for Organisational Performance

Author : Catherine Prentice
Publisher : Springer Nature
ISBN 13 : 9819918650
Total Pages : 180 pages
Book Rating : 4.8/5 (199 download)

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Book Synopsis Leveraging Emotional and Artificial Intelligence for Organisational Performance by : Catherine Prentice

Download or read book Leveraging Emotional and Artificial Intelligence for Organisational Performance written by Catherine Prentice and published by Springer Nature. This book was released on 2023-05-11 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience. This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality. The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.

AI and Emotional Intelligence for Modern Business Management

Author : Bhardwaj, Bhawana
Publisher : IGI Global
ISBN 13 :
Total Pages : 437 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis AI and Emotional Intelligence for Modern Business Management by : Bhardwaj, Bhawana

Download or read book AI and Emotional Intelligence for Modern Business Management written by Bhardwaj, Bhawana and published by IGI Global. This book was released on 2023-10-16 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ever-evolving field of management in today's corporate world is marked by constant disruptions and turbulence. The emergence of Artificial Intelligence (AI) and Emotional Intelligence (EI) presents opportunities for automation, optimization, and effective leadership, but it also raises concerns about job displacement and the need to bridge the gap between these two domains. AI and Emotional Intelligence for Modern Business Management: Bridging the Gap and Nurturing Success offers solutions to closing the knowledge gap. This book provides comprehensive insights and practical strategies to academic scholars, researchers, practitioners, educators, and students. Targeting a diverse audience, this book serves as a solution-oriented resource for navigating the complexities of AI and EI in business management. By addressing both AI and EI, the book equips readers with the necessary tools to integrate these domains seamlessly into modern business management practices, stimulating informed discussions, inspiring innovative approaches, and fostering a deeper understanding of the opportunities and challenges posed by these emerging fields.

Leveraging AI and Emotional Intelligence in Contemporary Business Organizations

Author : Sharma, Dipanker
Publisher : IGI Global
ISBN 13 :
Total Pages : 471 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Leveraging AI and Emotional Intelligence in Contemporary Business Organizations by : Sharma, Dipanker

Download or read book Leveraging AI and Emotional Intelligence in Contemporary Business Organizations written by Sharma, Dipanker and published by IGI Global. This book was released on 2023-12-18 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are facing an array of complex challenges that demand innovative solutions. From managing a diverse workforce and harnessing the power of data analytics to adapting to remote work and the pressing need for emotionally intelligent leaders, the demands on modern businesses are constantly evolving and increasing. Staying ahead of these challenges is not only essential for survival but also for thriving in an ever-changing environment. Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.

Emotional Design in Human-Robot Interaction

Author : Hande Ayanoğlu
Publisher : Springer Nature
ISBN 13 : 3319967223
Total Pages : 199 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Emotional Design in Human-Robot Interaction by : Hande Ayanoğlu

Download or read book Emotional Design in Human-Robot Interaction written by Hande Ayanoğlu and published by Springer Nature. This book was released on 2019-09-09 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: While social robots participation increases in everyday human life, their presence in diverse contexts and situations is expected. At the same point, users tend to become more demanding regarding their roles, abilities, behaviour and appearance. Thus, designers and developers are confronted with the need to design more sophisticated robots that can produce such a positive reaction from users so as to become well accepted in various cases of use. Like this, Human-Robot Interaction has become a developing area. Emotions are an important part in human life, since they mediate the interaction with other humans, entities and/or products. In recent years, there has been an increase in the importance of emotions applied to the design field, giving rise to the so-called Emotional Design area. In the case of Human-Robot Interaction, the emotional design can help to elicit (e.g., pleasurable) or prevent (e.g., unpleasant) emotional/affective reactions/responses. This book gives a practical introduction to emotional design in human-robot interaction and supports designers with knowledge and research tools to help them take design decisions based on a User-Centred Design approach. It should also be useful to people interested in design processes, even if not directly related to the design of social robots but, instead, to other technology-based artefacts. The text is meant as a reference source with practical guidelines and advice for design issues.

Consumer Psychology in Tourism and Hospitality

Author : Ying Qu
Publisher : Frontiers Media SA
ISBN 13 : 2832527957
Total Pages : 455 pages
Book Rating : 4.8/5 (325 download)

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Book Synopsis Consumer Psychology in Tourism and Hospitality by : Ying Qu

Download or read book Consumer Psychology in Tourism and Hospitality written by Ying Qu and published by Frontiers Media SA. This book was released on 2023-06-30 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Sound and Robotics

Author : Richard Savery
Publisher : CRC Press
ISBN 13 : 1000993655
Total Pages : 349 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Sound and Robotics by : Richard Savery

Download or read book Sound and Robotics written by Richard Savery and published by CRC Press. This book was released on 2023-12-21 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sound in human–robot interaction currently encompasses a wide range of approaches and methodologies not easily classified, analyzed or compared among projects. This edited book covers the state of the art in sound and robotics, aiming to gather existing approaches in a combined volume. Collecting chapters from world-leading academic and industry authors, Sound and Robotics: Speech, Non-Verbal Audio and Robotic Musicianship explores how robots can communicate through speech, non-verbal audio and music. The first set of chapters explores how robots use verbal communication, considering the possibilities of speech for human–robot interaction. The second section shifts to roles of non-verbal communication in HRI, including consequential sound, sonification and audio cues. The third and final section describes current approaches to robotic musicianship and their evaluation. This book is primarily aimed at HRI researchers, ranging from those who have never used sound to those very experienced with sound. Alongside robotic researchers, this book will present avenues for a diverse range of musicians, composers and sound designers to become introduced to the world of HRI and learn of potential creative directions in robotics.

Advances in Computational Vision and Robotics

Author : George A. Tsihrintzis
Publisher : Springer Nature
ISBN 13 : 3031386515
Total Pages : 549 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Advances in Computational Vision and Robotics by : George A. Tsihrintzis

Download or read book Advances in Computational Vision and Robotics written by George A. Tsihrintzis and published by Springer Nature. This book was released on 2023-11-13 with total page 549 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in Computational Vision and Robotics contains research papers from diverse field of engineering, computer science, social and bio-medical science. This book contains various research articles from the following domain: i. Pattern recognition and Robotic Vision. ii. Artificial Intelligence and Deep Learning application. iii. Big Data Application in Robotics. iv. Deep Learning and Neural Network. Authors from the area of Particle Swarm Optimization, Defect Detection, Gesture Information Collection, Image Processing and Remote Sensing, Melody Recognition, Convolution Neural Network and Satellite Image processing etc. have contributed their research outcomes.

2nd European Conference on the Impact of Artificial Intelligence and Robotics

Author : Florinda Matos
Publisher : Academic Conferences International limited
ISBN 13 : 191276475X
Total Pages : pages
Book Rating : 4.9/5 (127 download)

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Book Synopsis 2nd European Conference on the Impact of Artificial Intelligence and Robotics by : Florinda Matos

Download or read book 2nd European Conference on the Impact of Artificial Intelligence and Robotics written by Florinda Matos and published by Academic Conferences International limited. This book was released on 2020-10-22 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of contributors to the 2nd European Conference on the Impact of Artificial Intelligence and Robotics (ECIAIR 2020), hosted by ACI and Instituto Universitário de Lisboa (ISCTE-IUL), Portugal on 22-23 October 2020. The Conference Chair is Dr Florinda Matos, and the Programme Chairs are Dr Ana Maria de Almeida and Prof Isabel Salavisa, all from Instituto Universitário de Lisboa (ISCTE-IUL), Portugal.

Advances in Artificial Intelligence

Author : Marie-Jean Meurs
Publisher : Springer
ISBN 13 : 303018305X
Total Pages : 637 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Advances in Artificial Intelligence by : Marie-Jean Meurs

Download or read book Advances in Artificial Intelligence written by Marie-Jean Meurs and published by Springer. This book was released on 2019-05-21 with total page 637 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 32nd Canadian Conference on Artificial Intelligence, Canadian AI 2019, held in Kingston, ON, Canada, in May 2019. The 27 regular papers and 34 short papers presented together with 8 Graduate Student Symposium papers and 4 Industry Track papers were carefully reviewed and selected from 132 submissions. The focus of the conference was on artificial intelligence research and advanced information and communications technology.

Handbook of Research on Synthetic Emotions and Sociable Robotics: New Applications in Affective Computing and Artificial Intelligence

Download Handbook of Research on Synthetic Emotions and Sociable Robotics: New Applications in Affective Computing and Artificial Intelligence PDF Online Free

Author : Vallverd£, Jordi
Publisher : IGI Global
ISBN 13 : 1605663557
Total Pages : 598 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis Handbook of Research on Synthetic Emotions and Sociable Robotics: New Applications in Affective Computing and Artificial Intelligence by : Vallverd£, Jordi

Download or read book Handbook of Research on Synthetic Emotions and Sociable Robotics: New Applications in Affective Computing and Artificial Intelligence written by Vallverd£, Jordi and published by IGI Global. This book was released on 2009-05-31 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book focuses on the integration of emotions into artificial environments such as computers and robotics"--Provided by publisher.

Using Machine Learning to Detect Emotions and Predict Human Psychology

Author : Rai, Mritunjay
Publisher : IGI Global
ISBN 13 :
Total Pages : 332 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Using Machine Learning to Detect Emotions and Predict Human Psychology by : Rai, Mritunjay

Download or read book Using Machine Learning to Detect Emotions and Predict Human Psychology written by Rai, Mritunjay and published by IGI Global. This book was released on 2024-02-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the realm of analyzing human emotions through Artificial Intelligence (AI), a myriad of challenges persist. From the intricate nuances of emotional subtleties to the broader concerns of ethical considerations, privacy implications, and the ongoing battle against bias, AI faces a complex landscape when venturing into the understanding of human emotions. These challenges underscore the intricate balance required to navigate the human psyche with accuracy. The book, Using Machine Learning to Detect Emotions and Predict Human Psychology, serves as a guide for innovative solutions in the field of emotion detection through AI. It explores facial expression analysis, where AI decodes real-time emotions through subtle cues such as eyebrow movements and micro-expressions. In speech and voice analysis, the book unveils how AI processes vocal nuances to discern emotions, considering elements like tone, pitch, and language intricacies. Additionally, the power of text analysis is of great importance, revealing how AI extracts emotional tones from diverse textual communications. By weaving these systems together, the book offers a holistic solution to the challenges faced by AI in understanding the complex landscape of human emotions.

Social Robotics

Author : Filippo Cavallo
Publisher : Springer Nature
ISBN 13 : 3031246675
Total Pages : 607 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Social Robotics by : Filippo Cavallo

Download or read book Social Robotics written by Filippo Cavallo and published by Springer Nature. This book was released on 2023-01-31 with total page 607 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two-volume set LNAI 13817 and 13818 constitutes the refereed proceedings of the 14th International Conference on Social Robotics, ICSR 2022, which took place in Florence, Italy, in December 2022. The 111 papers presented in the proceedings set were carefully reviewed and selected from 143 submissions. The contributions were organized in topical sections as follows: Social robot navigation and interaction capabilities (voice, tactile); Social robot perception and control capabilities; Investigating non verbal interaction with Social robots; Foster attention and engagement strategies in social robots; Special Session 1: Social Robotics Driven by Intelligent Perception and Endogenous Emotion-Motivation Core; Special Session 2: Adaptive behavioral models of robotic systems based on brain-inspired AI cognitive architectures; Advanced HRI capabilities for interacting with children; Social robots as advanced educational tool; Social robot applications in clinical and assistive scenarios; Collaborative social robots through dynamic game; Design and evaluate user’s robot perception and acceptance; Ethics, gender & trust in social robotics.

Handbook of Research on Synthesizing Human Emotion in Intelligent Systems and Robotics

Author : Vallverdú, Jordi
Publisher : IGI Global
ISBN 13 : 146667279X
Total Pages : 496 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Handbook of Research on Synthesizing Human Emotion in Intelligent Systems and Robotics by : Vallverdú, Jordi

Download or read book Handbook of Research on Synthesizing Human Emotion in Intelligent Systems and Robotics written by Vallverdú, Jordi and published by IGI Global. This book was released on 2014-11-30 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotions convey significant information through means of natural language analysis, embodiment, and emotional signing. Machines equipped with the ability to experience and interpret emotions perform better in complex environments and share in the emotionally-rich social context. The Handbook of Research on Synthesizing Human Emotion in Intelligent Systems and Robotics presents a solid framework for taking human-robot interaction closer to its full potential. Presenting a close look at all the factors involved in modeling emotions and applying a thorough understanding of human emotional recognition to technology, this volume appeals to active researchers in the fields of artificial emotions, artificial intelligence, computing, robotics, philosophy, and psychology, as well as to students interested in the research of synthetic emotions.