Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises

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Author :
Publisher : IGI Global
ISBN 13 : 1799869989
Total Pages : 308 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises by : Toubes, Diego R.

Download or read book Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises written by Toubes, Diego R. and published by IGI Global. This book was released on 2021-05-21 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism destinations are traditionally dominated by small and medium-sized enterprises that provide a wide range of products to tourists such as accommodation, travel services, transportation, recreation and entertainment, and food and beverage services. New knowledge and global risks have emerged, and small and medium-sized tourism enterprises (SMTEs) are now highly vulnerable. Recently, the COVID-19 pandemic has hit the whole world and caused a change in the tourism paradigm. Many SMTEs around the world have been severely affected by the need to completely shut down their activities for months, and expectations for recovery in the medium term are not optimistic. SMTEs do not have the capacity and increased resources—financial, human, operational—of large companies to prepare for crisis contingencies (planning) and respond to the challenges they face. They simply do not have the resources or knowledge for risk analysis and the creation of crisis teams or plans. This is an area of growing importance and concern, both in the public and private sectors, where specific research and more in-depth knowledge are needed. Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises connects research in the field of crisis management with the risks affecting small and medium-sized tourism enterprises. The book presents prevailing research on SME-related planning, response, and recovery during crisis situations, further propelling much-needed literature on these challenges in today’s tourism industry. The chapters cover important topics such as terrorism threats, disaster management, resilient strategies, pandemic management, and risk analysis. The target audience of this book will be composed of professionals working in the tourism and hospitality industries, restaurateurs, travel agencies, hotel executives, directors, managers, crisis and risk planners, policymakers, government officials, researchers, and academicians who are interested in the threats to tourism businesses and how small and medium-sized enterprises can manage and navigate these risks.

Risk Issues and Crisis Management in Public Relations

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Publisher : Kogan Page Publishers
ISBN 13 : 0749454431
Total Pages : 265 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Risk Issues and Crisis Management in Public Relations by : Michael Regester

Download or read book Risk Issues and Crisis Management in Public Relations written by Michael Regester and published by Kogan Page Publishers. This book was released on 2008-06-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns.

Risk and Crisis Communications

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Publisher : John Wiley & Sons
ISBN 13 : 1118093445
Total Pages : 159 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Risk and Crisis Communications by : Pamela (Ferrante) Walaski

Download or read book Risk and Crisis Communications written by Pamela (Ferrante) Walaski and published by John Wiley & Sons. This book was released on 2011-07-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: The go-to guide for learning what to say and how to say it In this climate of near constant streams of media messages, organizations need to know how to effectively communicate risks to their audiences and what to say when a crisis strikes. Risk and Crisis Communications: Methods and Messages is designed to help organizations understand the essential components of communicating about risks during a crisis, and it carves out a role for safety health and environmental (SH&E) professionals in the process. Covering common theoretical concepts and explaining the positions of noted experts in the field such as Peter Sandman and Vincent Covello, the book provides a fundamental understanding of the process behind crafting effective messages for a variety of different situations and explains the consequences of saying the wrong thing to an emotional audience. Incorporating numerous case studies—including the BP Deepwater Horizon Oil Spill and the 2010 H1N1 pandemic—it shows how messages can change the way an audience perceives an event and how they react to it, clearly demonstrating how ineffective messages can create untold difficulties for an organization's public image. Savvy SH&E professionals know that their role in helping to craft risk and crisis messages as well as assisting in the execution of risk communication plans provides a critical path to becoming more valuable members of their organizations. Risk and Crisis Communications: Methods and Messages provides invaluable assistance in helping SH&E professionals add value to their organization.

Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation

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Author :
Publisher : Oxford University Press, USA
ISBN 13 : 9780195529081
Total Pages : 0 pages
Book Rating : 4.5/5 (29 download)

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Book Synopsis Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation by : Tony Jaques

Download or read book Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation written by Tony Jaques and published by Oxford University Press, USA. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to focus on issues and crisis management, as well as touching upon the related fields of risk and reputation. A common theme throughout is the close relationship between all of these areas and also the integration of these disciplines within the context of public relations and communications.TJaques is an Australian consultant.

Crisis Ready

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Publisher : Mascot Books
ISBN 13 : 9781684014132
Total Pages : 0 pages
Book Rating : 4.0/5 (141 download)

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Book Synopsis Crisis Ready by : Melissa Agnes

Download or read book Crisis Ready written by Melissa Agnes and published by Mascot Books. This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur--and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you.

Lukaszewski on Crisis Communication

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Publisher : Rothstein Publishing
ISBN 13 : 1931332649
Total Pages : 422 pages
Book Rating : 4.9/5 (313 download)

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Book Synopsis Lukaszewski on Crisis Communication by : James Lukaszewski

Download or read book Lukaszewski on Crisis Communication written by James Lukaszewski and published by Rothstein Publishing. This book was released on 2015-04-03 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.

Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice

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Publisher : John Wiley & Sons
ISBN 13 : 1119081793
Total Pages : 450 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice by : Vincent T. Covello

Download or read book Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice written by Vincent T. Covello and published by John Wiley & Sons. This book was released on 2021-12-10 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: COMMUNICATING IN R!SK, CRISIS, AND HIGH STRESS SITUATIONS LEARN THE UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A MAJOR LEADER IN THE FIELD Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you. Communicating in Risk, Crisis, and High Stress Situations brings together in one resource proven scientific research with practical, hands-on guidance from a world leader in the field. The book covers such critical topics as trust, stakeholder engagement, misinformation, messaging, and audience perceptions in the context of stress. This book is uniquely readable, thorough, and useful, thanks to features that include: Evidence-based theories and concepts that underlie and guide practice Tools and guidelines for practical and effective planning and application Experience-based advice for facing challenges posed by mainstream and social media Provocative case studies that bring home the key principles and strategies Illuminating case diaries that use the author’s breadth and depth of experience to create extraordinary learning opportunities The book is a necessity for managers, engineers, scientists, and others who must communicate difficult technical concepts to a concerned public. It also belongs on the bookshelves of leaders and communicators in public and private sector organizations looking for a one-stop reference and evidence-based practical guide for communicating effectively in emotionally charged situations. Written by a highly successful academic, consultant, and trainer, the book is also designed as a resource for training and education.

Natural Disaster Risk Management

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Author :
Publisher : Springer
ISBN 13 : 3319206753
Total Pages : 529 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Natural Disaster Risk Management by : Ulrich Ranke

Download or read book Natural Disaster Risk Management written by Ulrich Ranke and published by Springer. This book was released on 2015-09-18 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides a thorough introduction to natural disaster risk management. Many aspects of disaster risk management, such as those involved in earthquakes, volcanic eruptions, floods, avalanches and mudslides call for similar prevention and preparedness instruments, management concepts, and countermeasures. This textbook assumes the viewpoint of a regional disaster risk manager who is responsible for a certain area, and for making the lives of the people who live there safer, regardless of the type of natural disaster that may occur. The same holds true for boosting preparedness and awareness in the population at risk. The book includes numerous examples of hazard mitigation concepts and techniques, as well as ways of intensively involving the local population in prevention schemes at an early stage. Furthermore, it provides an in-depth examination of the function of risk communication, both as an instrument for disseminating official information and as a function of public media. In closing, a chapter on risk splitting offers insights into insurance-based models for risk financing. This comprehensive book is a must-read for all students, researchers and practitioners dealing with natural disaster risk management.

Innovative Thinking in Risk, Crisis, and Disaster Management

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Author :
Publisher : Gower Publishing, Ltd.
ISBN 13 : 1409460258
Total Pages : 287 pages
Book Rating : 4.4/5 (94 download)

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Book Synopsis Innovative Thinking in Risk, Crisis, and Disaster Management by : Dr Simon Bennett

Download or read book Innovative Thinking in Risk, Crisis, and Disaster Management written by Dr Simon Bennett and published by Gower Publishing, Ltd.. This book was released on 2012-08-28 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk is an enduring theme of modern life. It permeates the political, economic and environmental domains. Some risks are unavoidable. Others are not. Innovative Thinking in Risk, Crisis, and Disaster Management provides ideas and action plans for risk, crisis, and disaster management in a risk society, based on late-modern approaches such as technological citizenship; delegated authority; and exploitation of 'lay' knowledge. Written in an accessible style, with technical terms defined and explained, it offers genuinely original thinking that will be of interest to academics, students, and commentators. Primarily though, it will be of value to practitioners in the emergency services, industry and commerce, and to planners and policy makers at national and local government level. The book deals with issues of civil safety and security. It covers management of socio-technical risks and hazards; environmental risk; social and economic impacts of ICT; and risk perception. In addition it touches upon terrorism; public order; emergency responding; high risk technologies; energy supply; climate change; natural disasters; and employment-related issues-all within a social context that prioritises risk reduction. The problems we face in the twenty-first century are not intractable. All we need is a little less dogma and a little more imagination.

Risk, Crisis and Security Management

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Author :
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Risk, Crisis and Security Management by : Edward P. Borodzicz

Download or read book Risk, Crisis and Security Management written by Edward P. Borodzicz and published by John Wiley & Sons. This book was released on 2005-07-11 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has two aims. First, it shows how risk, crisis and security, may be linked in an organisational context. Second, it reviews the role of simulation and gaming in responding to these phenomena. Issues of risk management are implicit in every debate about how social services such as health, transport and public safety are to be managed, and how corporate activity is to be regulated. This book informs that debate by considering the relationships between risk and security. Includes case studies such as the Kings Cross underground disaster, September 11, Hong Kong race track fire, and Arthur Anderson and the London ambulance computer failure.

Risk and Crisis Communication

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Publisher : Kendall/Hunt Publishing Company
ISBN 13 : 9781465286444
Total Pages : 0 pages
Book Rating : 4.2/5 (864 download)

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Book Synopsis Risk and Crisis Communication by : Kenneth A. Lachlan

Download or read book Risk and Crisis Communication written by Kenneth A. Lachlan and published by Kendall/Hunt Publishing Company. This book was released on 2020-10-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risks are all around us. From catastrophic weather events to gun violence, from infrastructure failings to financial devastation...we live with the threat of risk every day. How do we get those who are at risk, or who have already been impacted by crisis, to do what they need to do to minimize the risk? We need to get information to the right audience, get them to take the risk seriously, and get them to act in a manner that makes sense. There is a distinction between crisis communication and risk communication, and that is an important point that is discussed throughout the text. Risk and Crisis Communication explores the different types of crisis and risk communication, the manner in which it affects different audiences, various ways of understanding these communicator efforts, and best practices in communicating in a manner that minimizes harm.

Social Media Use In Crisis and Risk Communication

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Publisher : Emerald Group Publishing
ISBN 13 : 1787562697
Total Pages : 323 pages
Book Rating : 4.7/5 (875 download)

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Book Synopsis Social Media Use In Crisis and Risk Communication by : Harald Hornmoen

Download or read book Social Media Use In Crisis and Risk Communication written by Harald Hornmoen and published by Emerald Group Publishing. This book was released on 2018-10-01 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ebook edition of this title is Open Access and is freely available to read online. Presenting research on social media use in crisis and risk cases: a terrorist attack, a natural disaster and an infectious disease of international concern, this book investigates how social media plays a crucial role in mitigating or preventing crises.

Crisis and Disaster Management for Sport

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Publisher : Routledge
ISBN 13 : 0429775482
Total Pages : 184 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis Crisis and Disaster Management for Sport by : Richard Shipway

Download or read book Crisis and Disaster Management for Sport written by Richard Shipway and published by Routledge. This book was released on 2020-11-11 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis and Disaster Management for Sport is the first book to introduce key concepts and best practice in crisis and disaster management in sport and international sports events. The book draws from multiple disciplines to provide insight into the issues and challenges involved in planning for, and managing, crises and disasters in the context of sport. With an initial focus on sports event and venue resilience, the book also explores social, community and individual resilience within sport and examines concepts and issues such as fandom, risk perception, crowd control and management, crisis communication and reputational risk and the growing challenges posed by climate change. The book includes real-world case studies as well as disaster management-related simulation and scenario-building exercises and looks ahead to what might be the most significant threats in future to the safe and sustainable management of sport. With the devastating impacts of COVID-19 illustrating the central importance of resilience and proper preparation for crises and disasters, this book is an essential read for all researchers, students, practitioners and policy-makers working in sport, tourism, entertainment, leisure and critical event studies.

Crisis, Disaster and Risk

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Publisher : Routledge
ISBN 13 : 1317473590
Total Pages : 189 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Crisis, Disaster and Risk by : Kyle Farmbry

Download or read book Crisis, Disaster and Risk written by Kyle Farmbry and published by Routledge. This book was released on 2015-01-28 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the interactions of theories of risk with natural disasters, health crises, and crises in the areas of science and technology. Using organizational frameworks developed exclusively by the author, it provides a series of best practices and lessons related to each of the emergency and crisis situations covered. These lessons will assist students and practitioners, engaged in learning about and reacting to crises, to better respond to them. The mass protests that erupted in China during the spring of 1989 were not confined to Beijing and Shanghai. Cities and towns across the great breadth of China were engulfed by demonstrations, which differed regionally in content and tone: the complaints and protest actions in prosperous Fuijan Province on the south China coast were somewhat different from those in Manchuria or inland Xi'an or the country towns of Hunan. The variety of the reactions is a barometer of the political and economic climate in contemporary China. In this book, Western China specialists who were on the spot that spring describe and analyze the upsurges of protest that erupted around them.

Soft Targets and Crisis Management

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Publisher : CRC Press
ISBN 13 : 1315451077
Total Pages : 445 pages
Book Rating : 4.3/5 (154 download)

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Book Synopsis Soft Targets and Crisis Management by : Michael J. Fagel

Download or read book Soft Targets and Crisis Management written by Michael J. Fagel and published by CRC Press. This book was released on 2016-09-19 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uniting the best of Michael Fagel and Jennifer Hesterman's books in the fields of homeland security and emergency management, the editors of this volume present the prevailing issues affecting the homeland security community today. Many natural and man-made threats can impact our communities—but these well-known and highly respected authors create order from fear, guiding the reader through risk assessment, mitigation strategies, community EOC planning, and hardening measures based upon real-life examples, case studies, and current research in the practice. As terrorist attacks and natural disasters continue to rock the world, Soft Targets and Crisis Management emphasizes the vulnerability of soft targets like schools, churches, and hospitals, and presents the methodology necessary to respond and recover in the event of a crisis in those arenas. Features: Based on ASIS award-winning texts Provides a multi-faceted look at crisis management principles Offers community-specific examples for diverse locales and threat centers Includes up-to-date case studies on soft target attacks from around the world A must-read for security, emergency management, and criminal justice professionals, Soft Targets and Crisis Management: What Emergency Planners and Security Professionals Need to Know is a crucial text for practitioners seeking to make the world a safer place for others.

The Social Roots of Risk

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Publisher : Stanford University Press
ISBN 13 : 0804791406
Total Pages : 318 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis The Social Roots of Risk by : Kathleen Tierney

Download or read book The Social Roots of Risk written by Kathleen Tierney and published by Stanford University Press. This book was released on 2014-07-23 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book about risk and disaster—and how they get amplified—is fascinating and hugely important as we face an ever-more-turbulent world.” —Rebecca Solnit, award-winning author of A Field Guide to Getting Lost The first decade of the twenty-first century saw a remarkable number of large-scale disasters. Earthquakes in Haiti and Sumatra underscored the serious economic consequences that catastrophic events can have on developing countries, while 9/11 and Hurricane Katrina showed that first world nations remain vulnerable. The Social Roots of Risk argues against the widespread notion that cataclysmic occurrences are singular events, driven by forces beyond our control. Instead, Kathleen Tierney contends that disasters of all types—be they natural, technological, or economic—are rooted in common social and institutional sources. Put another way, risks and disasters are produced by the social order itself—by governing bodies, organizations, and groups that push for economic growth, oppose risk-reducing regulation, and escape responsibility for tremendous losses when they occur. Considering a wide range of historical and looming events—from a potential mega-earthquake in Tokyo that would cause devastation far greater than what we saw in 2011, to BP’s accident history prior to the 2010 blowout—Tierney illustrates trends in our behavior, connecting what seem like one-off events to illuminate historical patterns. Like risk, human resilience also emerges from the social order, and this book makes a powerful case that we already have a significant capacity to reduce the losses that disasters produce. A provocative rethinking of the way that we approach and remedy disasters, The Social Roots of Risk leaves readers with a better understanding of how our own actions make us vulnerable to the next big crisis—and what we can do to prevent it. “Brilliant . . . Drawing on a trove of timely case studies, Tierney analyses how factors such as speculative finance and rampant development allow natural and economic blips to tip more easily into catastrophe.” —Nature

Handbook of Risk and Crisis Communication

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Author :
Publisher : Routledge
ISBN 13 : 1000153088
Total Pages : 653 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Handbook of Risk and Crisis Communication by : Robert L. Heath

Download or read book Handbook of Risk and Crisis Communication written by Robert L. Heath and published by Routledge. This book was released on 2020-10-28 with total page 653 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. Now available in paperback, the Handbook of Risk and Crisis Communication can be readily used in graduate coursework and individual research programs. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook provides vital insights for all disciplines studying risk, and is required reading for scholars and researchers investigating risk and crisis in various contexts.