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Rethinking Public Service Delivery
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Book Synopsis Rethinking Public Service Delivery by : John Alford
Download or read book Rethinking Public Service Delivery written by John Alford and published by Bloomsbury Publishing. This book was released on 2012-06-25 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
Download or read book Rethinking Service Delivery written by and published by . This book was released on 2006 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Rethinking Public Strategy by : Sean Lusk
Download or read book Rethinking Public Strategy written by Sean Lusk and published by Bloomsbury Publishing. This book was released on 2014-07-23 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text includes numerous case studies from around the globe – from South Africa to Singapore, the USA to Germany, and from China to the Czech Republic – that ground the exposition in real experience. Based on state-of-the-art research by two expert practitioners in the field, it offers an essential guide to the art of strategy in the contemporary public sector, and encourages readers to evaluate critically the various approaches to strategy.
Book Synopsis Rethinking Public Services by : Rajiv Prabhakar
Download or read book Rethinking Public Services written by Rajiv Prabhakar and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this important new text, Rajiv Prabhakar reviews the evidence for different models of public services arguing that a combination of state, market and civil society provision is essential in the 21st century and drawing out the implications for different contexts, services and forms of provision.
Book Synopsis Rethinking Public Administration by : Marc Holzer
Download or read book Rethinking Public Administration written by Marc Holzer and published by Edward Elgar Publishing. This book was released on 2023-08-14 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments.
Book Synopsis Rethinking the Delivery of Public Services to Citizens by : F. Leslie Seidle
Download or read book Rethinking the Delivery of Public Services to Citizens written by F. Leslie Seidle and published by IRPP. This book was released on 1995 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Book Synopsis Rethinking Public Institutions in India by : Devesh Kapur
Download or read book Rethinking Public Institutions in India written by Devesh Kapur and published by Oxford University Press. This book was released on 2018-02-16 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: While a growing private sector and a vibrant civil society can help compensate for the shortcomings of India’s public sector, the state is—and will remain—indispensable in delivering basic governance. In Rethinking Public Institutions in India, distinguished political and economic thinkers critically assess a diverse array of India’s core federal institutions, from the Supreme Court and Parliament to the Election Commission and the civil services. Relying on interdisciplinary approaches and decades of practitioner experience, this volume interrogates the capacity of India’s public sector to navigate the far-reaching transformations the country is experiencing. An insightful introduction to the functioning of Indian democracy, it offers a roadmap for carrying out fundamental reforms that will be necessary for India to build a reinvigorated state for the twenty-first century.
Book Synopsis Rethinking Democratic Accountability by : Robert D. Behn
Download or read book Rethinking Democratic Accountability written by Robert D. Behn and published by Rowman & Littlefield. This book was released on 2004-05-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditionally, American government has created detailed, formal procedures to ensure that its agencies and employees are accountable for finances and fairness. Now in the interest of improved performance, we are asking our front-line workers to be more responsive, we are urging our middle managers to be innovative, and we are exhorting our public executives to be entrepreneurial. Yet what is the theory of democratic accountability that empowers public employees to exercise such discretion while still ensuring that we remain a government of laws? How can government be responsive to the needs of individual citizens and still remain accountable to the entire polity? In Rethinking Democratic Accountability, Robert D. Behn examines the ambiguities, contradictions, and inadequacies in our current systems of accountability for finances, fairness, and performance. Weaving wry observations with political theory, Behn suggests a new model of accountability—with "compacts of collective, mutual responsibility"—to address new paradigms for public management.
Book Synopsis Co-Production and Public Service Management by : Victor Pestoff
Download or read book Co-Production and Public Service Management written by Victor Pestoff and published by Routledge. This book was released on 2018-10-03 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.
Book Synopsis Rethinking Public Administration by : Marc Holzer
Download or read book Rethinking Public Administration written by Marc Holzer and published by Edward Elgar Publishing. This book was released on 2023-08-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments. Reflecting upon the well-established field of studies on public administration, this book examines how it might reposition itself as society's necessary and best investment. Concise and timely, the book first draws on the arts and humanities for portrayals of bureaucracy's unintended impacts, before moving to highlight that public organizations must deliver on governmental promises to build trust with their stakeholders, outlining how willful blindness can result in organizational disasters. Holzer concludes by confronting the popular notion that governments should be run according to the principles of the private sector, and provides an insightful rethinking of how public administration should be practiced. Demonstrating the full range of competencies necessary to manage the public sector, Rethinking Public Administration will be essential reading for all scholars and students of public administration and management, public policy, government and political science. Providing a practical approach to the topic, it will also be advantageous to policymakers and other actors involved in the public sector.
Book Synopsis Rethinking Corporatization and Public Services in the Global South by : David A. McDonald
Download or read book Rethinking Corporatization and Public Services in the Global South written by David A. McDonald and published by Bloomsbury Publishing. This book was released on 2014-04-10 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: After three decades of privatization and anti-state rhetoric, government ownership and public management are back in vogue. This book explores this rapidly growing trend towards 'corporatization' - public enterprises owned and operated by the state, with varying degrees of autonomy. If sometimes driven by neoliberal agendas, there exist examples of corporatization that could herald a brighter future for equity-oriented public services. Drawing on original case studies from Asia, Africa and Latin America, this book critically examines the histories, structures, ideologies and social impacts of corporatization in the water and electricity sectors, interrogating the extent to which it can move beyond commercial goals to deliver progressive public services. The first collection of its kind, Rethinking Corporatization and Public Services in the Global South offers rich empirical insight and theoretical depth into what has become one of the most important public policy shifts for essential services in the global South.
Book Synopsis Rethinking Urban Parks by : Setha M. Low
Download or read book Rethinking Urban Parks written by Setha M. Low and published by University of Texas Press. This book was released on 2009-05-21 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A study of public recreation space and how urban developers can encourage ethnic diversity through planning that supports multiculturalism. Urban parks such as New York City’s Central Park provide vital public spaces where city dwellers of all races and classes can mingle safely while enjoying a variety of recreations. By coming together in these relaxed settings, different groups become comfortable with each other, thereby strengthening their communities and the democratic fabric of society. But just the opposite happens when, by design or in ignorance, parks are made inhospitable to certain groups of people. This pathfinding book argues that cultural diversity should be a key goal in designing and maintaining urban parks. Using case studies of New York City’s Prospect Park, Orchard Beach in Pelham Bay Park, and Jacob Riis Park in the Gateway National Recreation Area, as well as New York’s Ellis Island Bridge Proposal and Philadelphia's Independence National Historical Park, the authors identify specific ways to promote, maintain, and manage cultural diversity in urban parks. They also uncover the factors that can limit park use, including historical interpretive materials that ignore the contributions of different ethnic groups, high entrance or access fees, park usage rules that restrict ethnic activities, and park “restorations” that focus only on historical or aesthetic values. With the wealth of data in this book, urban planners, park professionals, and all concerned citizens will have the tools to create and maintain public parks that serve the needs and interests of all the public.
Author :Peter C. Humphreys Publisher :Institute of Public Administration ISBN 13 :9781902448008 Total Pages :108 pages Book Rating :4.4/5 (48 download)
Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys
Download or read book Improving Public Service Delivery written by Peter C. Humphreys and published by Institute of Public Administration. This book was released on 1998 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Rethinking Public Governance by : Jacob Torfing
Download or read book Rethinking Public Governance written by Jacob Torfing and published by Edward Elgar Publishing. This book was released on 2023-06-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this innovative book, Jacob Torfing, a leading scholar of the field, critically evaluates emerging ideas, practices and institutions that are transforming how public governance is perceived, theorised and conducted in practice. With a novel focus on the production of innovative public value outcomes, it identifies cutting-edge developments in public governance and considers how it may transform in the future to present innovative solutions to societal problems.
Book Synopsis New Strategies for Public Pay by : Howard Risher
Download or read book New Strategies for Public Pay written by Howard Risher and published by Jossey-Bass. This book was released on 1997-05-22 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: The government has acknowledged that its program of compensation and rewards is a roadblock in its movements to reinvent government operations. In its report, From Red Tape to Results: Creating a Government That Works Better and Costs Less, the National Performance Review recommends that government agencies design their own compensation programs to help improve operations. In New Strategies for Public Pay, leading experts examine current civil service compensation systems; analyze proposals for reform; discuss issues of equity and fairness, merit pay, collective bargaining, labor market influences, and more; and offer viable compensation alternatives, which have proven to work in private industry, to current government pay systems.
Book Synopsis Rethinking Public Private Partnerships by : Lewis, Mervyn K.
Download or read book Rethinking Public Private Partnerships written by Lewis, Mervyn K. and published by Edward Elgar Publishing. This book was released on 2021-08-27 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public private partnerships (PPPs) have been a controversial approach to procuring public infrastructure services. Against a background of recent trenchant criticism of PPPs, Mervyn K. Lewis, a leading scholar in the area, re-examines their utility. He questions what PPPs can and cannot do, why governments choose this route and whether PPPs can ever be good value for money.
Book Synopsis Citizen, Customer, Partner: Engaging the Public in Public Management by : John Clayton Thomas
Download or read book Citizen, Customer, Partner: Engaging the Public in Public Management written by John Clayton Thomas and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
