Restaurant Customer Service Superstars

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Superstar Customer Service

Author : Rick Conlow
Publisher : Red Wheel/Weiser
ISBN 13 : 1601635184
Total Pages : 224 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Superstar Customer Service by : Rick Conlow

Download or read book Superstar Customer Service written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-11-25 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Are you having an even tougher time finding new customers for your product or service? Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you’ll ever have... but it has the potential to make you a Superstar! Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

Celebrity Service

Author : Geoff Ramm
Publisher : Sra Books
ISBN 13 : 9781912300181
Total Pages : 160 pages
Book Rating : 4.3/5 (1 download)

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Book Synopsis Celebrity Service by : Geoff Ramm

Download or read book Celebrity Service written by Geoff Ramm and published by Sra Books. This book was released on 2018-07 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin crew member who gives away prizes, to the restaurant in downtown Philadelphia with knockout entertainments, you'll see how service will always lead to the sale.

How to Be a Sales Superstar

Author : Mark Tewart
Publisher : John Wiley & Sons
ISBN 13 : 0470300965
Total Pages : 256 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis How to Be a Sales Superstar by : Mark Tewart

Download or read book How to Be a Sales Superstar written by Mark Tewart and published by John Wiley & Sons. This book was released on 2008-10-20 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Making the sale is tougher than. That's why sales professionals and business owners who want to be the best need more than just smooth talk to make it in the sales business. Selling is a job that requires an updated toolkit for real, lasting success. This practical guide teaches you all the specialized skills you need to be a sales superstar. You'll learn how to better understand prospects, master the skills to draw in new customers, and discover the secret to closing any deal.

Customer Service in Tourism and Hospitality

Author : Simon Hudson
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1911396471
Total Pages : 306 pages
Book Rating : 4.9/5 (113 download)

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Book Synopsis Customer Service in Tourism and Hospitality by : Simon Hudson

Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2017-09-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

Customer Service for Hospitality and Tourism

Author : Simon Hudson
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1908999349
Total Pages : 166 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis Customer Service for Hospitality and Tourism by : Simon Hudson

Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.

Restaurant Man

Author : Joe Bastianich
Publisher : Penguin
ISBN 13 : 1101583541
Total Pages : 342 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis Restaurant Man by : Joe Bastianich

Download or read book Restaurant Man written by Joe Bastianich and published by Penguin. This book was released on 2012-05-01 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times Bestselling Book--Great gift for Foodies “The best, funniest, most revealing inside look at the restaurant biz since Anthony Bourdain’s Kitchen Confidential.” —Jay McInerney With a foreword by Mario Batali Joe Bastianich is unquestionably one of the most successful restaurateurs in America—if not the world. So how did a nice Italian boy from Queens turn his passion for food and wine into an empire? In Restaurant Man, Joe charts a remarkable journey that first began in his parents’ neighborhood eatery. Along the way, he shares fascinating stories about his establishments and his superstar chef partners—his mother, Lidia Bastianich, and Mario Batali. Ever since Anthony Bourdain whet literary palates with Kitchen Confidential, restaurant memoirs have been mainstays of the bestseller lists. Serving up equal parts rock ’n’ roll and hard-ass business reality, Restaurant Man is a compelling ragu-to-riches chronicle that foodies and aspiring restauranteurs alike will be hankering to read.

Unleashing Excellence

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Front of the House

Author : Jeff Benjamin
Publisher : Simon and Schuster
ISBN 13 : 1941868029
Total Pages : 208 pages
Book Rating : 4.9/5 (418 download)

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Book Synopsis Front of the House by : Jeff Benjamin

Download or read book Front of the House written by Jeff Benjamin and published by Simon and Schuster. This book was released on 2015-03-31 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the bestselling tradition of Restaurant Man and Setting the Table, Front of the House is a revealing and wryly humorous behind-the-scenes look at the gracious art of great restaurant service. Great restaurant service is a gracious art that's been studied, practiced and polished by Jeff Benjamin, two-time James Beard Award nominee and managing partner of Philadelphia's acclaimed Vetri family of restaurants. Sagacious and observant, he beckons us behind the scenes for an insider's look at reserving a table, what your server thinks of you, what it takes to get ejected from a fine restaurant and a host of other revelations.

Superstar Leadership

Author : Rick Conlow
Publisher : Red Wheel/Weiser
ISBN 13 : 1601635281
Total Pages : 215 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Superstar Leadership by : Rick Conlow

Download or read book Superstar Leadership written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-04-22 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover and implement “the most important, proven leadership principles and ideas” in just thirty-one days with this step-by-step manual (Ken Hicks, CEO/Chairman, Footlocker, Inc.). It is the rare excellent boss who can achieve great results by earning their staff’s loyalty and inspiring exemplary performance. Now you can learn the secrets of these Superstar leaders—and become one of them. Superstar Leadership examines the key habits of the best and worst bosses, identifying nine key performance drivers that are proven to increase and sustain results. Do you want to earn more money for your company? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously decreasing turnover, improving innovation, and having fun? With evaluations and activities designed to help you hones your leadership skills, you can achieve all of this. Superstar Leadership will teach you: Why fifty percent of managers fail, and how to avoid being one of them Seven keys to employee motivation The high-performance formula that will catapult your career success The nine strategies of a Superstar leader How to create a high-performing team and exceed your goals And much more!

Delight Your Customers

Author : Steve Curtin
Publisher : AMACOM
ISBN 13 : 0814432824
Total Pages : 200 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Delight Your Customers by : Steve Curtin

Download or read book Delight Your Customers written by Steve Curtin and published by AMACOM. This book was released on 2013-07-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.

Managing Customer Relationships and Building Loyalty

Author : Jochen Wirtz
Publisher : Ws Professional
ISBN 13 : 9781944659363
Total Pages : 76 pages
Book Rating : 4.6/5 (593 download)

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Book Synopsis Managing Customer Relationships and Building Loyalty by : Jochen Wirtz

Download or read book Managing Customer Relationships and Building Loyalty written by Jochen Wirtz and published by Ws Professional. This book was released on 2017 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface -- Introduction -- The search for customer loyalty -- The wheel of loyalty -- Building a foundation for loyalty -- Strategies for developing loyalty bonds with customers -- Strategies for reducing customer defections -- Enablers of customer loyalty strategies -- CRM: customer relationship management -- Conclusion -- Summary -- Endnotes

WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations

Author : Bryan Williams
Publisher : Lulu.com
ISBN 13 : 0578083450
Total Pages : 108 pages
Book Rating : 4.5/5 (78 download)

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Book Synopsis WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations by : Bryan Williams

Download or read book WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations written by Bryan Williams and published by Lulu.com. This book was released on 2011-05-27 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, "Work in this restaurant like you own it!" My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders' best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points. About the AuthorDr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement.Learn more about Bryan and B.Williams Enterprise at www.bwenterprise.net .

Stern's Guide to the Cruise Vacation: 2015 Edition

Author : Stern's Travel Guides Ltd.
Publisher : Xlibris Corporation
ISBN 13 : 1499042248
Total Pages : 778 pages
Book Rating : 4.4/5 (99 download)

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Book Synopsis Stern's Guide to the Cruise Vacation: 2015 Edition by : Stern's Travel Guides Ltd.

Download or read book Stern's Guide to the Cruise Vacation: 2015 Edition written by Stern's Travel Guides Ltd. and published by Xlibris Corporation. This book was released on 2014-08-15 with total page 778 pages. Available in PDF, EPUB and Kindle. Book excerpt: This valuable guide assists you in selecting the ship best suited to your taste, advises you on how to prepare for your cruise, and explains what toexpect once you are onboard. Stern discusses every major port of call worldwide, listing details on attractions, beaches, hotels, restaurants, shopping, sports, and other recreation. He also includes guidelines on howto make the most of an eight-hour stay in port.

Stern’S Guide to the Cruise Vacation: 2018 Edition

Author : Steven B. Stern
Publisher : Xlibris Corporation
ISBN 13 : 1543432018
Total Pages : 670 pages
Book Rating : 4.5/5 (434 download)

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Book Synopsis Stern’S Guide to the Cruise Vacation: 2018 Edition by : Steven B. Stern

Download or read book Stern’S Guide to the Cruise Vacation: 2018 Edition written by Steven B. Stern and published by Xlibris Corporation. This book was released on 2017-08-03 with total page 670 pages. Available in PDF, EPUB and Kindle. Book excerpt: The extent of detail given . . . is good not only for the novice cruiser finding their way around . . . but also for the veteran cruiser who wants to know the latest about the newest ships (CyberCruises.com). This is the book with which to gain a full and thorough understanding of the wonderful world of cruising. Repeat cruisers and novices alike will gain from the volume of featuresmenus, daily schedules, photos, as well as details on every cruise ship and port of call throughout the world. This should be the encyclopedia for any cruise aficionado (World of Cruising). People whove never cruised beforeor those who have, but find themselves faced with a confusing onslaught of new shipsneed to know a great deal, and this book goes a long way in providing it (Chicago Tribune). Sterns Guide to the Cruise Vacation is one of the most comprehensive authorities and a must-have for both the novice and the seasoned cruiser (Porthole Magazine).

Engaging Service

Author : Bryan Williams
Publisher : Lulu.com
ISBN 13 : 0578044889
Total Pages : 118 pages
Book Rating : 4.5/5 (78 download)

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Book Synopsis Engaging Service by : Bryan Williams

Download or read book Engaging Service written by Bryan Williams and published by Lulu.com. This book was released on 2009-06-03 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.

Front of the House

Author : Jeff Benjamin
Publisher : Simon and Schuster
ISBN 13 : 1941868118
Total Pages : 208 pages
Book Rating : 4.9/5 (418 download)

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Book Synopsis Front of the House by : Jeff Benjamin

Download or read book Front of the House written by Jeff Benjamin and published by Simon and Schuster. This book was released on 2015-04-14 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the bestselling tradition of Restaurant Man and Setting the Table, Front of the House is a revealing and wryly humorous behind-the-scenes look at the gracious art of great restaurant service. Great restaurant service is a gracious art that’s been studied, practiced and polished by Jeff Benjamin, two-time James Beard Award nominee and managing partner of Philadelphia’s acclaimed Vetri family of restaurants. Sagacious and observant, he beckons us behind the scenes for an insider’s look at reserving a table, what your server thinks of you, what it takes to get ejected from a fine restaurant and a host of other revelations.

Revenue Superstar!

Author : Johan Hammer
Publisher : Johan Hammer
ISBN 13 :
Total Pages : 52 pages
Book Rating : 4./5 ( download)

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Book Synopsis Revenue Superstar! by : Johan Hammer

Download or read book Revenue Superstar! written by Johan Hammer and published by Johan Hammer. This book was released on 2016-07-14 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: **2017 overview update, based on feedback from readers: The purpose of this update is to make sure it’s super clear what this book is and what it is not. Please read this before you buy the book to avoid any misunderstandings. If you are looking for an in-depth and detailed guide to the art of hospitality / hotel revenue management, this is not it. In short, what inspired me to write this book was my frustration at not being able to find a simple book that explains revenue management in a way that anybody can understand. It does not matter whether you are already an experienced revenue manager, just starting out, or someone who just wants to learn more about the profession; regardless of what stage of your hotel revenue management career you are at, you will find valuable, practical ideas in this book that will help you thrive. ** Being a hotel revenue manager requires mastering complex systems, keeping abreast of evolving technologies and adapting to continuous change. To be successful, the best revenue managers repeatedly ask difficult questions, seeking answers that will safeguard the financial health of their hotels and ensure their rooms are not only booked, but optimized. But what may surprise you is that answers to these questions are more than attainable—they also illuminate a set of simple rules that every revenue manager can follow to become a Revenue Superstar.