The Resource Management and Capacity Planning Handbook: A Guide to Maximizing the Value of Your Limited People Resources

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071836195
Total Pages : 256 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Resource Management and Capacity Planning Handbook: A Guide to Maximizing the Value of Your Limited People Resources by : Jerry Manas

Download or read book The Resource Management and Capacity Planning Handbook: A Guide to Maximizing the Value of Your Limited People Resources written by Jerry Manas and published by McGraw Hill Professional. This book was released on 2014-08-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE DEFINITIVE GUIDE TO MAXIMIZING LIMITED RESOURCES TO INNOVATE AND GROW Trying to accomplish too much with too few resources has become almost customary in business today. More often than not, though, all that we "accomplish" is delayed projects, mass confusion, and missed opportunities--not the achievement of business goals. The Resource Management and Capacity Planning Handbook helps you tackle the critical challenges of resource management and capacity planning head on by providing a proven tool for making the leap from chaos to control: the Capacity Quadrant, a framework for addressing visibility, prioritization, optimization of existing resources, and integrated planning and governance. The Resource Management and Capacity Planning Handbook demystifies the complexities of resource capacity and demand management and offers clear ways for maximizing your limited resources to drive business growth and sustainability. This groundbreaking guide includes: The latest benchmark data from a comprehensive study of resource management Case studies from organizations that have used the book's methods with great success Tools for overcoming common barriers and making decisions involving time capture, resource assignments, and competing priorities Recommendations on ownership of the organization's resource management and capacity planning functions Considerations for addressing the human side of resource management and capacity planning The Resource Management and Capacity Planning Handbook gives you the information, insight, and proven methods to take your company where it has never been before. PRAISE FOR THE RESOURCE MANAGEMENT AND CAPACITY PLANNING HANDBOOK "There are lots of leadership books, scores of human resources books, and plenty of project and portfolio management books. This is the first book dedicated to what is essentially the drivetrain of organizations--the effective use of its people toward its most important activities. This is Manas's best and most ambitious book yet." -- Judith E. Glaser, CEO, Benchmark Communications, Inc.; Chairman of The Creating WE Institute; and author of the bestselling Conversational Intelligence "Jerry's book and the Capacity Quadrant model he outlines give you a realistic view of your workforce and an approach to maximizing the 'people power' in your organization that's easy to understand and apply. It could very well help transform your company and make you a hero in the process!" -- Dave Garrett, President and CEO, ProjectManagement.com "Unlike lifeless products, people skills and capacity are difficult to measure and vary widely between 'good' days and 'bad' days. Manas steps nimbly through this minefield with solid evidence and practical advice--all laced together in an easy-to-read style." -- R. Max Wideman FCSCE, FEIC, FICE, FPMI "It didn't take me too long into reading when I realized how much we really needed this book. I wish we had it when we started implementing Resource Capacity Planning and Investment Planning. I will make sure all of my staff members have copies." -- Gary Merrifield, PMP, Manager, IT Project Delivery and Quality Assurance, Blue Cross Blue Shield of Louisiana "A great guide to the most important topic in management: how to maximize your limited people resources." -- Hans Heuschkel, Senior Business Intelligence Analyst/Project Manager, Swiss insurance company

The Art of Capacity Planning

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Author :
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596551835
Total Pages : 156 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis The Art of Capacity Planning by : John Allspaw

Download or read book The Art of Capacity Planning written by John Allspaw and published by "O'Reilly Media, Inc.". This book was released on 2008-09-23 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success on the web is measured by usage and growth. Web-based companies live or die by the ability to scale their infrastructure to accommodate increasing demand. This book is a hands-on and practical guide to planning for such growth, with many techniques and considerations to help you plan, deploy, and manage web application infrastructure. The Art of Capacity Planning is written by the manager of data operations for the world-famous photo-sharing site Flickr.com, now owned by Yahoo! John Allspaw combines personal anecdotes from many phases of Flickr's growth with insights from his colleagues in many other industries to give you solid guidelines for measuring your growth, predicting trends, and making cost-effective preparations. Topics include: Evaluating tools for measurement and deployment Capacity analysis and prediction for storage, database, and application servers Designing architectures to easily add and measure capacity Handling sudden spikes Predicting exponential and explosive growth How cloud services such as EC2 can fit into a capacity strategy In this book, Allspaw draws on years of valuable experience, starting from the days when Flickr was relatively small and had to deal with the typical growth pains and cost/performance trade-offs of a typical company with a Web presence. The advice he offers in The Art of Capacity Planning will not only help you prepare for explosive growth, it will save you tons of grief.

Capacity Planning for Web Services

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Author :
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 614 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Capacity Planning for Web Services by : Daniel A. Menascé

Download or read book Capacity Planning for Web Services written by Daniel A. Menascé and published by Prentice Hall. This book was released on 2002 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt: MenascT (computer science, George Mason U.) and Almeida (computer science, U. of Minas Gerais, Brazil) provide a quantitative analysis of Web service availability and a framework for understanding and planning Web services. They discuss benchmarking, load testing, workload forecasting, and performan

A-Z of Capacity Management

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Author :
Publisher : Booklocker.com
ISBN 13 : 9781634927574
Total Pages : 260 pages
Book Rating : 4.9/5 (275 download)

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Book Synopsis A-Z of Capacity Management by : Dominic Ogbonna

Download or read book A-Z of Capacity Management written by Dominic Ogbonna and published by Booklocker.com. This book was released on 2017-11-20 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most often we are told the "what and why" of capacity management, but not how to make it happen. This book provides good practical approach on how to implement the process, with a view to bringing its benefits to the organization. Capacity management is incomplete without business driven capacity planning.

Tomcat: The Definitive Guide

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 059655205X
Total Pages : 322 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Tomcat: The Definitive Guide by : Jason Brittain

Download or read book Tomcat: The Definitive Guide written by Jason Brittain and published by "O'Reilly Media, Inc.". This book was released on 2003-06-13 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jakarta Tomcat is not only the most commonly used open source servlet engine today, it's become the de facto standard by which other servlet engines are measured. Powerful and flexible, it can be used as a stand-alone web server or in conjunction with another server, like Apache or IIS, to run servlets or JSPs. But mastery of Tomcat is not easy: because it's as complex as it is complete. Tomcat: The Definitive Guide answers vexing questions that users, administrators, and developers alike have been asking. This concise guide provides much needed information to help harness Tomcat's power and wealth of features.Tomcat: The Definitive Guide offers something for everyone who uses Tomcat. System and network administrators will find detailed instructions on installation, configuration, and maintenance. For users, it supplies insightful information on how to deploy Tomcat. And seasoned enterprise Java developers will have a complete reference to setting up, running, and using this powerful softwareThe book begins with an introduction to the Tomcat server and includes an overview of the three types of server configurations: stand-alone, in-process, and out-of-process. The authors show how directories are laid out, cover the initial setup, and describe how to set the environment variables and modify the configuration files, concluding with common errors, problems, and solutions. In subsequent chapters, they cover: The server.xml configuration file Java Security manager Authentication schemes and Tomcat users The Secure Socket Layer (SSL) Tomcat JDBC Realms Installing servlets and Java Server Pages Integrating Tomcat with Apache Advanced Tomcat configuration and much more.Tomcat: The Definitive Guide covers all major platforms, including Windows, Solaris, Linux, and Mac OS X, contains details on Tomcat configuration files, and has a quick-start guide to get developers up and running with Java servlets and JavaServer Pages. If you've struggled with this powerful yet demanding technology in the past, this book will provide the answers you need.

Site Reliability Engineering

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

The Complete Guide to Portfolio Construction and Management

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Publisher : John Wiley & Sons
ISBN 13 : 111997688X
Total Pages : 325 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis The Complete Guide to Portfolio Construction and Management by : Lukasz Snopek

Download or read book The Complete Guide to Portfolio Construction and Management written by Lukasz Snopek and published by John Wiley & Sons. This book was released on 2012-02-06 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the wake of the recent financial crisis, many will agree that it is time for a fresh approach to portfolio management. The Complete Guide to Portfolio Construction and Management provides practical investment advice for building a robust, diversified portfolio. Written by a high-profile investment adviser, this book reveals a practical portfolio management framework and new approach to portfolio construction based on four key market forces: macro, fundamental, technical, and behavioural. It is an insight that takes the focus off numbers, looking instead at the role of risk and behavior in finance. As we have seen with the recent finance meltdown, traditional portfolio management techniques are flawed. Investors need to understand those flaws and learn how to incorporate risk management and behavioral finance into their asset management strategies. With a foreword by industry leader Francois-Serge L'habitant, this is your one-stop guide, with new ways for you to manage, grow and preserve your investment portfolio, even in uncertain markets.

Capacity Planning with SAP

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Author :
Publisher : Espresso Tutorials GmbH
ISBN 13 :
Total Pages : 211 pages
Book Rating : 4./5 ( download)

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Book Synopsis Capacity Planning with SAP by : Uwe Göhring

Download or read book Capacity Planning with SAP written by Uwe Göhring and published by Espresso Tutorials GmbH. This book was released on with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your organization need to improve the way it manages capacity management in SAP? This book dives into an often overlooked area of SAP and provides readers with an understanding of SAP Capacity Management functionality, including capacity planning, sequencing, leveling, and scheduling. Identify quick wins you can implement to improve results and identify opportunities. Learn more about your options for resource leveling and identify how to leverage capacity planning to build a more robust supply chain program at your organization. Explore how to leverage material requirements planning (MRP) and advanced planning systems (APS) in SAP to build a better supply program. Take an indepth look at how to translate planned and customer demand into an effective production program. Walk through standard SAP ERP functionality available for capacity management planning. By using practical examples, tips, and screenshots, the author brings readers quickly up to speed on the fundamentals of SAP Capacity Management. - How to leverage SAP Capacity Management - Capacity planning best practices - Options for capacity scheduling in SAP ERP - Automatic resource and material scheduling with SAP APO

Complete Guide to Human Resources and the Law, 2023 Edition (IL)

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Publisher : Wolters Kluwer Law & Business
ISBN 13 : 1543855415
Total Pages : 1888 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2023 Edition (IL) by : Shilling

Download or read book Complete Guide to Human Resources and the Law, 2023 Edition (IL) written by Shilling and published by Wolters Kluwer Law & Business. This book was released on 1998 with total page 1888 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Deep Work

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Publisher : Grand Central Publishing
ISBN 13 : 1455586668
Total Pages : 228 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis Deep Work by : Cal Newport

Download or read book Deep Work written by Cal Newport and published by Grand Central Publishing. This book was released on 2016-01-05 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN AMAZON BEST BOOK OF 2O16 PICK IN BUSINESS & LEADERSHIP WALL STREET JOURNAL BUSINESS BESTSELLER A BUSINESS BOOK OF THE WEEK AT 800-CEO-READ Master one of our economy’s most rare skills and achieve groundbreaking results with this “exciting” book (Daniel H. Pink) from an “exceptional” author (New York Times Book Review). Deep work is the ability to focus without distraction on a cognitively demanding task. It's a skill that allows you to quickly master complicated information and produce better results in less time. Deep Work will make you better at what you do and provide the sense of true fulfillment that comes from craftsmanship. In short, deep work is like a super power in our increasingly competitive twenty-first century economy. And yet, most people have lost the ability to go deep-spending their days instead in a frantic blur of e-mail and social media, not even realizing there's a better way. In Deep Work, author and professor Cal Newport flips the narrative on impact in a connected age. Instead of arguing distraction is bad, he instead celebrates the power of its opposite. Dividing this book into two parts, he first makes the case that in almost any profession, cultivating a deep work ethic will produce massive benefits. He then presents a rigorous training regimen, presented as a series of four "rules," for transforming your mind and habits to support this skill. 1. Work Deeply 2. Embrace Boredom 3. Quit Social Media 4. Drain the Shallows A mix of cultural criticism and actionable advice, Deep Work takes the reader on a journey through memorable stories-from Carl Jung building a stone tower in the woods to focus his mind, to a social media pioneer buying a round-trip business class ticket to Tokyo to write a book free from distraction in the air-and no-nonsense advice, such as the claim that most serious professionals should quit social media and that you should practice being bored. Deep Work is an indispensable guide to anyone seeking focused success in a distracted world.

The Comprehensive Plan

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Publisher : Routledge
ISBN 13 : 1000514234
Total Pages : 285 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis The Comprehensive Plan by : David Rouse

Download or read book The Comprehensive Plan written by David Rouse and published by Routledge. This book was released on 2021-12-30 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practice of comprehensive planning is changing dramatically in the 21st century to address the pressing need for more sustainable, resilient, and equitable communities. Drawing on the latest research and best practice examples, The Comprehensive Plan: Sustainable, Resilient, and Equitable Communities for the 21st Century provides an in-depth resource for planning practitioners, elected officials, citizens, and others seeking to develop effective, impactful, comprehensive plans, grounded in authentic community engagement, as a pathway to sustainability. Based on standards developed by the American Planning Association to provide a national benchmark for sustainable comprehensive planning, this book provides detailed guidance on the substance, process, and implementation of comprehensive plans that address the critical challenges facing communities in the 21st century.

Plunkett's Infotech Industry Almanac 2006: The Only Complete Guide to the Technologies and Companies Changing the Way the World Thinks, Works and Shar

Download Plunkett's Infotech Industry Almanac 2006: The Only Complete Guide to the Technologies and Companies Changing the Way the World Thinks, Works and Shar PDF Online Free

Author :
Publisher : Plunkett Research, Ltd.
ISBN 13 : 1593920539
Total Pages : 685 pages
Book Rating : 4.5/5 (939 download)

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Book Synopsis Plunkett's Infotech Industry Almanac 2006: The Only Complete Guide to the Technologies and Companies Changing the Way the World Thinks, Works and Shar by : Jack W. Plunkett

Download or read book Plunkett's Infotech Industry Almanac 2006: The Only Complete Guide to the Technologies and Companies Changing the Way the World Thinks, Works and Shar written by Jack W. Plunkett and published by Plunkett Research, Ltd.. This book was released on 2006 with total page 685 pages. Available in PDF, EPUB and Kindle. Book excerpt: Plunketts InfoTech Industry Almanac presents a complete analysis of the technology business, including the convergence of hardware, software, entertainment and telecommunications. This market research tool includes our analysis of the major trends affecting the industry, from the rebound of the global PC and server market, to consumer and enterprise software, to super computers, open systems such as Linux, web services and network equipment. In addition, we provide major statistical tables covering the industry, from computer sector revenues to broadband subscribers to semiconductor industry production. No other source provides this books easy-to-understand comparisons of growth, expenditures, technologies, imports/exports, corporations, research and other vital subjects. The corporate profile section provides in-depth, one-page profiles on each of the top 500 InfoTech companies. We have used our massive databases to provide you with unique, objective analysis of the largest and most exciting companies in: Computer Hardware, Computer Software, Internet Services, E-Commerce, Networking, Semiconductors, Memory, Storage, Information Management and Data Processing. We've been working harder than ever to gather data on all the latest trends in information technology. Our research effort includes an exhaustive study of new technologies and discussions with experts at dozens of innovative tech companies. Purchasers of the printed book or PDF version may receive a free CD-ROM database of the corporate profiles, enabling export of vital corporate data for mail merge and other uses.

Capacity Management - A Practitioner Guide

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Author :
Publisher : Van Haren
ISBN 13 : 9087535864
Total Pages : 233 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Capacity Management - A Practitioner Guide by : Annelies van der Veen

Download or read book Capacity Management - A Practitioner Guide written by Annelies van der Veen and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it benefits and cost-benefit analysis how to do it data-flows and activities who does it roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan

Finite Capacity Scheduling

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Publisher :
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Finite Capacity Scheduling by : Gerhard Plenert

Download or read book Finite Capacity Scheduling written by Gerhard Plenert and published by . This book was released on 2000-01-28 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the increased use of Enterprise Resource Planning (ERP) systems and automation software, the popularity of finite capacity scheduling (FCS) has gained greater acceptance. FCS is now viewed as an important complement to Master Resource Planning (MRP), the predominant inventory planning tool in use today. Written by two experts in the areas of ERP and FCS, this book provides guidelines for manufacturing, logistics, and operations managers looking to implement FCS.

Creating Capacity for Learning and Equity in Schools

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Publisher : Routledge
ISBN 13 : 1317361881
Total Pages : 244 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Creating Capacity for Learning and Equity in Schools by : Mary A. Hooper

Download or read book Creating Capacity for Learning and Equity in Schools written by Mary A. Hooper and published by Routledge. This book was released on 2016-05-20 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Capacity for Learning and Equity in Schools provides a comprehensive guide for aspiring and practicing leaders to strengthen their capacity to create high levels of learning and equity. Chapters explore key theories and research, provide resources for developing personal and organizational leadership capacity, and guide leaders through a reflective process to help them link theory and practice. Hooper and Bernhardt’s model for excellence and equity provides a pathway for educators to create and sustain learning communities in schools. Exploring three leadership approaches—Instructional, Adaptive, and Transformational—this textbook prepares and develops leaders to engage school communities through effective instructional leadership, data-informed decision-making, and a vision for learning and equity for all. Special Features: Theory to Practice (T2P) Framework—A series of structured exercises help readers review and reflect on existing organizational practices and develop new action plans. Case Studies—Encourage individual reflection and collective discussion on key leadership scenarios. Examples in Action—Challenge readers to analyze new connections and leadership processes. A companion website—Includes additional resources and tools for instructors to facilitate activities in the classroom.

Database Management using AI: A Comprehensive Guide

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Author :
Publisher : A Purushotham Reddy
ISBN 13 :
Total Pages : 2066 pages
Book Rating : 4./5 ( download)

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Book Synopsis Database Management using AI: A Comprehensive Guide by : A Purushotham Reddy

Download or read book Database Management using AI: A Comprehensive Guide written by A Purushotham Reddy and published by A Purushotham Reddy. This book was released on 2024-10-20 with total page 2066 pages. Available in PDF, EPUB and Kindle. Book excerpt: Database Management Using AI: A Comprehensive Guide is a professional yet accessible exploration of how artificial intelligence (AI) is reshaping the world of database management. Designed for database administrators, data scientists, and tech enthusiasts, this book walks readers through the transformative impact of AI on modern data systems. The guide begins with the fundamentals of database management, covering key concepts such as data models, SQL, and the principles of database design. From there, it delves into the powerful role AI plays in optimizing database performance, enhancing security, and automating complex tasks like data retrieval, query optimization, and schema design. The book doesn't stop at theory. It brings AI to life with practical case studies showing how AI-driven database systems are being used in industries such as e-commerce, healthcare, finance, and logistics. These real-world examples demonstrate AI's role in improving efficiency, reducing errors, and driving intelligent decision-making. Key topics covered include: Introduction to Database Systems: Fundamentals of database management, from relational databases to modern NoSQL systems. AI Integration: How AI enhances database performance, automates routine tasks, and strengthens security. Real-World Applications: Case studies from diverse sectors like healthcare, finance, and retail, showcasing the practical impact of AI in database management. Predictive Analytics and Data Mining: How AI tools leverage data to make accurate predictions and uncover trends. Future Trends: Explore cutting-edge innovations like autonomous databases and cloud-based AI solutions that are shaping the future of data management. With its clear explanations and actionable insights, Database Management Using AI equips readers with the knowledge to navigate the fast-evolving landscape of AI-powered databases, making it a must-have resource for those looking to stay ahead in the digital age.

ITIL Capacity Management

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Author :
Publisher : Pearson Education
ISBN 13 : 0132480026
Total Pages : 456 pages
Book Rating : 4.1/5 (324 download)

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Book Synopsis ITIL Capacity Management by : Larry Klosterboer

Download or read book ITIL Capacity Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2011-02-17 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile