Report Of The Mid Staffordshire Nhs Foundation Trust Public Inquiry

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Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry

Author : Mid Staffordshire NHS Foundation Trust Public Inquiry
Publisher : The Stationery Office
ISBN 13 : 9780102981476
Total Pages : 126 pages
Book Rating : 4.9/5 (814 download)

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Book Synopsis Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry by : Mid Staffordshire NHS Foundation Trust Public Inquiry

Download or read book Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry written by Mid Staffordshire NHS Foundation Trust Public Inquiry and published by The Stationery Office. This book was released on 2013-02-06 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This public inquiry report into serious failings in healthcare that took place at the Mid Staffordshire NHS Foundation Trust builds on the first independent report published in February 2010 (ISBN 9780102964394). It further examines the suffering of patients caused by failures by the Trust: there was a failure to listen to its patients and staff or ensure correction of deficiencies. There was also a failure to tackle the insidious negative culture involving poor standards and a disengagement from managerial and leadership responsibilities. These failures are in part a consequence of allowing a focus on reaching national access targets, achieving financial balance and seeking foundation trust status at the cost of delivering acceptable care standards. Further, the checks and balances that operate within the NHS system should have prevented the serious systemic failure that developed at Mid Staffs. The system failed in its primary duty to protect patients and maintain confidence in the healthcare system. This report identifies numerous warning signs that could and should have alerted the system to problems developing at the Trust. It also sets out 290 recommendations grouped around: (i) putting the patient first; (ii) developing a set of fundamental standards, easily understood and accepted by patients; (iii) providing professionally endorsed and evidence-based means of compliance of standards that are understood and adopted by staff; (iv) ensuring openness, transparency and candour throughout system; (v) policing of these standards by the healthcare regulator; (vi) making all those who provide care for patients , properly accountable; (vii) enhancing recruitment, education, training and support of all key contributors to the provision of healthcare; (viii) developing and sharing ever improving means of measuring and understanding the performance of individual professionals, teams, units and provider organisations for the patients, the public, and other stakeholders.

Patients First and Foremost

Author : Great Britain: Department of Health
Publisher : The Stationery Office
ISBN 13 : 9780101857628
Total Pages : 84 pages
Book Rating : 4.8/5 (576 download)

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Book Synopsis Patients First and Foremost by : Great Britain: Department of Health

Download or read book Patients First and Foremost written by Great Britain: Department of Health and published by The Stationery Office. This book was released on 2013-03-26 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a Government response to (HCP 898, (ISBN 9780102981469)), the inquiry into the Mid Staffordshire NHS Foundation Trust on the failure of care. It sets out a collective commitment and a plan of action to eradicate harm and aspire to excellence and to ensure that patients are "the first and foremost consideration of the system and everyone who works in it" and so restore the NHS to its core humanitarian values. This response sets out a five point plan, under the following headings: (A) Preventing problems; (B) Detecting problems quickly; (C) Taking action promptly; (D) Ensuring robust accountablity; (E) Ensuring staff are trained and motivated.

Independent Inquiry into care provided by Mid Staffordshire NHS Foundation Trust January 2005 - March 2009

Author : Mid Staffordshire NHS Foundation Trust Inquiry
Publisher : The Stationery Office
ISBN 13 : 9780102964394
Total Pages : 372 pages
Book Rating : 4.9/5 (643 download)

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Book Synopsis Independent Inquiry into care provided by Mid Staffordshire NHS Foundation Trust January 2005 - March 2009 by : Mid Staffordshire NHS Foundation Trust Inquiry

Download or read book Independent Inquiry into care provided by Mid Staffordshire NHS Foundation Trust January 2005 - March 2009 written by Mid Staffordshire NHS Foundation Trust Inquiry and published by The Stationery Office. This book was released on 2010-02-24 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concerns about mortality and the standard of care provided at the Mid Staffordshire NHS Foundation Trust resulted in an investigation by the Healthcare Commission which published a highly critical report in March 2009, followed by two reviews commissioned by the Department of Health. These investigations gave rise to widespread public concern and a loss of confidence in the Trust, its services and management. This Inquiry was set up primarily to give those most affected by poor care an opportunity to tell their stories and to ensure that the lessons learned were fully taken into account in the rebuilding of confidence in the Trust. The evidence received about the patient experience covered many areas of basic nursing and medical care, communication and discharge management. The culture of the Trust was not conducive to providing good care for patients or providing a supportive working environment for staff due to: attitudes of patients and staff; bullying; target-driven priorities; disengagement from management; low staff morale; isolation from the wider NHS community; lack of openness; acceptance of poor standards of conduct; reliance on external assessments; denial. The report also looks at the management of significant issues - ward reconfiguration, finance, staff cuts - governance, staff review, the Board, mortality statistics and external organisations. Major themes identified by the Inquiry are: focus on process not outcomes; failure to listen to complaints; insufficient attention to maintenance of professional standards; lack of support for staff; failure to meet the challenge of care for the elderly; lack of transparency; disregard of the significance of mortality statistics.

How Did Britain Come to This?

Author : Gwyn Bevan
Publisher : LSE Press
ISBN 13 : 191171211X
Total Pages : 327 pages
Book Rating : 4.9/5 (117 download)

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Book Synopsis How Did Britain Come to This? by : Gwyn Bevan

Download or read book How Did Britain Come to This? written by Gwyn Bevan and published by LSE Press. This book was released on 2023-10-23 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: If every system is perfectly designed to get the results it gets, what is wrong with the design of the systems that govern Britain? And how have they resulted in failures in housing, privatisation, outsourcing, education and healthcare? In How Did Britain Come to This? Gwyn Bevan examines a century of varieties of systemic failures in the British state. The book begins and ends by showing how systems of governance explain scandals in NHS hospitals, and the failures and successes of the UK and Germany in responding to Covid-19 before and after vaccines became available. The book compares geographical fault lines and inequalities in Britain with those that have developed in other European countries and argues that the causes of Britain’s entrenched inequalities are consequences of shifts in systems of governance over the past century. Clement Attlee’s postwar government aimed to remedy the failings of the prewar minimal state, while Margaret Thatcher’s governments in the 1980s in turn sought to remedy the failings of Attlee’s planned state by developing the marketised state, which morphed into the financialised state we see today. This analysis highlights the urgent need for a new political settlement of an enabling state that tackles current systemic weaknesses from market failures and over-centralisation. This book offers an accessible, analytic account of government failures of the past century, and is essential reading for anyone who wants to make an informed contribution to what an innovative, capable state might look like in a post-pandemic world.

House of Commons: Sessional Returns - HC 1

Author : Great Britain: Parliament: House of Commons
Publisher : The Stationery Office
ISBN 13 : 9780215062277
Total Pages : 350 pages
Book Rating : 4.0/5 (622 download)

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Book Synopsis House of Commons: Sessional Returns - HC 1 by : Great Britain: Parliament: House of Commons

Download or read book House of Commons: Sessional Returns - HC 1 written by Great Britain: Parliament: House of Commons and published by The Stationery Office. This book was released on 2013-09-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: On cover and title page: House, committees of the whole House, general committees and select committees. On title page: Returns to orders of the House of Commons dated 14 May 2013 (the Chairman of Ways and Means)

Department of Health: Hard Truths: The Journey to Putting Patients First - Cm. 8751

Author : Great Britain: Department of Health
Publisher : The Stationery Office
ISBN 13 : 9780101875424
Total Pages : 254 pages
Book Rating : 4.8/5 (754 download)

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Book Synopsis Department of Health: Hard Truths: The Journey to Putting Patients First - Cm. 8751 by : Great Britain: Department of Health

Download or read book Department of Health: Hard Truths: The Journey to Putting Patients First - Cm. 8751 written by Great Britain: Department of Health and published by The Stationery Office. This book was released on 2013-11-19 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Government's initial response, Patients First and Foremost (Cm. 8576, ISBN 9780101857628), set out a radical plan to prioritise care, improve transparency and ensure that where poor care is detected, there is clear action and clear accountability. This document now provides a detailed response to the 290 recommendations the Inquiry made across every level of the system. It also responds to six independent reviews commissioned to consider some of the key issues identified by the Inquiry. This document sets out how the whole health and care system will prioritise and build on this, including major new action in vital areas including: transparent monthly reporting of ward-by-ward staffing levels and other safety measures; a statutory and professional duties of candour; legislate at the earliest available opportunity on Wilful Neglect; a new fit and proper person's test which will act as a barring scheme; all arm's length bodies and the Department of Health have signed a protocol in order to minimise bureaucratic burdens on Trusts; a new Care Certificate to ensure that Healthcare Assistants and Social Care Support Workers have the right fundamental training and skills in order to give personal care to patients and service users; and the Care Bill will introduce a new criminal offence applicable to care providers that supply or publish certain types of information that is false or misleading, where that information is required to comply with a statutory or other legal obligation. It looks at preventing problems; detecting problems quickly; taking action promptly; ensuring robust accountability and ensuring staff are trained and motivated

Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)

Author : Sebastiano Bagnara
Publisher : Springer
ISBN 13 : 3319960989
Total Pages : 785 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) by : Sebastiano Bagnara

Download or read book Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) written by Sebastiano Bagnara and published by Springer. This book was released on 2018-08-07 with total page 785 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018), held on August 26-30, 2018, in Florence, Italy. By highlighting the latest theories and models, as well as cutting-edge technologies and applications, and by combining findings from a range of disciplines including engineering, design, robotics, healthcare, management, computer science, human biology and behavioral science, it provides researchers and practitioners alike with a comprehensive, timely guide on human factors and ergonomics. It also offers an excellent source of innovative ideas to stimulate future discussions and developments aimed at applying knowledge and techniques to optimize system performance, while at the same time promoting the health, safety and wellbeing of individuals. The proceedings include papers from researchers and practitioners, scientists and physicians, institutional leaders, managers and policy makers that contribute to constructing the Human Factors and Ergonomics approach across a variety of methodologies, domains and productive sectors. This volume includes papers addressing Healthcare Ergonomics.

Medical Negligence in Victorian Britain

Author : Kim Price
Publisher : Bloomsbury Publishing
ISBN 13 : 1441147861
Total Pages : 249 pages
Book Rating : 4.4/5 (411 download)

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Book Synopsis Medical Negligence in Victorian Britain by : Kim Price

Download or read book Medical Negligence in Victorian Britain written by Kim Price and published by Bloomsbury Publishing. This book was released on 2015-02-26 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical Negligence in Victorian Britain is the first detailed exploration of the hundreds of charges of neglect against doctors who were contracted to the 'new' poor law after the Poor Law Amendment Act of 1834. The author moves beyond the hyperbole of Victorian public 'scandal' to use medical negligence as a prism through which to view hidden aspects of poor law doctors and their patients. This provides a uniquely grounded perspective, from the day-to-day experience of medical practice – for both doctor and patient – to the context of the medico-political, socio-legal and cultural processes that underpinned the social construction of negligence at this time. The result is a clearly enunciated description of what negligence meant to the Victorians and how they sought to define and deal with negligent care, moving the topic from the sidelines of English welfare history to the centre-stage role it played in Victorian society. Thematically and chronologically arranged in two parts, the book uses extensive new archival material with a particular focus on the official inquiries into neglect conducted by poor law inspectors. It offers a fresh perspective on the poor laws that has repercussions for wider histories of welfare, medicine and legal medicine.

Making the patient-consumer

Author : Alex Mold
Publisher : Manchester University Press
ISBN 13 : 1784992143
Total Pages : 337 pages
Book Rating : 4.7/5 (849 download)

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Book Synopsis Making the patient-consumer by : Alex Mold

Download or read book Making the patient-consumer written by Alex Mold and published by Manchester University Press. This book was released on 2015-07-01 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last fifty years, British patients have been transformed into consumers. This book considers how and why the figure of the patient-consumer was brought into being, paying particular attention to the role played by patient organisations. Making the patient-consumer explores the development of patient-consumerism from the 1960s to 2010 in relation to seven key areas. Patient autonomy, representation, complaint, rights, information, voice and choice were all central to the making of the patient-consumer. These concepts were used initially by patient organisations, but by the 1990s the government had taken over as the main actor shaping ideas about patient-consumerism. This volume is the first empirical, historical account of a fundamental shift in modern British health policy and practice. The book will be of use to historians, public policy analysts and all those attempting to better understand the nature of contemporary healthcare.

Global Patient Safety

Author : John Tingle
Publisher : Routledge
ISBN 13 : 1351683446
Total Pages : 294 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Global Patient Safety by : John Tingle

Download or read book Global Patient Safety written by John Tingle and published by Routledge. This book was released on 2018-08-15 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores patient safety themes in developed, developing and transitioning countries. A foundation premise is the concept of ‘reverse innovation’ as mutual learning from the chapters challenges traditional assumptions about the construction and location of knowledge. This edited collection can be seen to facilitate global learning. This book will, hopefully, form a bridge for those countries seeking to enhance their patient safety policies. Contributors to this book challenge many supposed generalisations about human societies, including consideration of how medical care is mediated within those societies and how patient safety is assured or compromised. By introducing major theories from the developing world in the book, readers are encouraged to reflect on their impact on the patient safety and the health quality debate. The development of practical patient safety policies for wider use is also encouraged. The volume presents a ground-breaking perspective by exploring fundamental issues relating to patient safety through different academic disciplines. It develops the possibility of a new patient safety and health quality synthesis and discourse relevant to all concerned with patient safety and health quality in a global context.

No-Fault Approaches in the NHS

Author : Sonia Macleod
Publisher : Bloomsbury Publishing
ISBN 13 : 1509916660
Total Pages : 321 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis No-Fault Approaches in the NHS by : Sonia Macleod

Download or read book No-Fault Approaches in the NHS written by Sonia Macleod and published by Bloomsbury Publishing. This book was released on 2023-01-12 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how concerns can be raised about the NHS, why raising concerns hasn't always improved standards, and how a no-fault open culture approach could drive improvements. The book describes a wide range of mechanisms for raising concerns about the NHS, including complaints, the ombudsman, litigation, HSIB, and the major inquiries since 2000, across the various UK jurisdictions. The NHS approach is contextualised within the broader societal developments in dispute resolution, accountability, and regulation. The authors take a holistic view, and outline practical solutions for reforming how the NHS responds to problems. These should improve the situation for those raising concerns and for those working within the NHS, as well as providing cost savings. The no-fault approaches proposed in the book provide long-term sustainable solutions to systemic problems, which are particularly timely given the impact of the COVID-19 pandemic on the NHS. The book will be of interest to academics, researchers, ADR practitioners, practising lawyers, and policy makers.

Medicine, patients and the law

Author : Margaret Brazier
Publisher : Manchester University Press
ISBN 13 : 1526100517
Total Pages : 678 pages
Book Rating : 4.5/5 (261 download)

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Book Synopsis Medicine, patients and the law by : Margaret Brazier

Download or read book Medicine, patients and the law written by Margaret Brazier and published by Manchester University Press. This book was released on 2016-10-07 with total page 678 pages. Available in PDF, EPUB and Kindle. Book excerpt: Embryo research, cloning, assisted conception, neonatal care, saviour siblings, organ transplants, drug trials - modern developments have transformed the field of medicine almost beyond recognition in recent decades and the law struggles to keep up. In this highly acclaimed and very accessible book, now in its sixth edition, Margaret Brazier and Emma Cave provide an incisive survey of the legal situation in areas as diverse as fertility treatment, patient consent, assisted dying, malpractice and medical privacy. The book has been fully revised and updated to cover the latest cases, from assisted dying to informed consent; legislative reform of the NHS, professional regulation and redress; European regulations on data protection and clinical trials; and legislation and policy reforms on organ donation, assisted conception and mental capacity. Essential reading for healthcare professionals, lecturers, medical and law students, this book is of relevance to all whose perusal of the daily news causes wonder, hope and consternation at the advances and limitations of medicine, patients and the law.

Your Life In My Hands - a Junior Doctor's Story

Author : Rachel Clarke
Publisher : Metro Publishing
ISBN 13 : 1786068192
Total Pages : 278 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Your Life In My Hands - a Junior Doctor's Story by : Rachel Clarke

Download or read book Your Life In My Hands - a Junior Doctor's Story written by Rachel Clarke and published by Metro Publishing. This book was released on 2017-07-13 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'I am a junior doctor. It is 4 a.m. I have run arrest calls, treated life-threatening bleeding, held the hand of a young woman dying of cancer, scuttled down miles of dim corridors wanting to sob with sheer exhaustion, forgotten to eat, forgotten to drink, drawn on every fibre of strength that I possess to keep my patients safe from harm.' How does it feel to be spat out of medical school into a world of pain, loss and trauma that you feel wholly ill-equipped to handle? To be a medical novice who makes decisions which - if you get them wrong - might forever alter, or end, a person's life? To toughen up the hard way, through repeated exposure to life-and-death situations, until you are finally a match for them? In this heartfelt, deeply personal account of life as a junior doctor in today's health service, former television journalist turned doctor, Rachel Clarke, captures the extraordinary realities of ordinary life on the NHS front line. From the historic junior doctor strikes of 2016 to the 'humanitarian crisis' declared by the Red Cross, the overstretched health service is on the precipice, calling for junior doctors to draw on extraordinary reserves of what compelled them into medicine in the first place - and the value the NHS can least afford to lose - kindness. Your Life in My Hands is at once a powerful polemic on the systematic degradation of Britain's most vital public institution, and a love letter of optimism and hope to that same health service and those who support it. This extraordinary memoir offers a glimpse into a life spent between the operating room and the bedside, the mortuary and the doctors' mess, telling powerful truths about today's NHS frontline, and capturing with tenderness and humanity the highs and lows of a new doctor's first steps onto the wards in the context of a health service at breaking point - and what it means to be entrusted with carrying another's life in your hands. 'Eloquent and moving' - Henry Marsh 'There have been many books written by young doctors... but none comes close to Clarke's' - Sunday Times 'From the very heart of the NHS comes this brilliant insight into the continuing crisis in the health service. Rachel Clarke writes as the accomplished journalist she once was and as the leading junior doctor she now is - writing with humanity and compassion that at times reduced me to tears.' - Jon Snow, Channel 4 News 'Dr Clarke has written a blockbuster, a page-turner, a tear-jerker. This is a "from-the-heart" front-line account of the human cost of the wanton erosion of a magnificent ideal - healthcare free at the point of need, funded through public taxation, available to all - made real in the UK for near 70 years. It is a love-song for the wonderful National Health Service that has embodied - to an extent equalled nowhere in the world - the principle that healthcare is not a commodity but a great duty of state.' - Prof. Neena Modi, President of the Royal College of Paediatrics and Child Health 'A powerful account of life on the NHS frontline. If only Theresa May and Jeremy Hunt could see the passion behind the people in the NHS, they might stop treating them as the enemy, and understand that without them we don't have an NHS worth the name.' - Alastair Campbell

Why Current Affairs Needs Social Theory

Author : Rob Stones
Publisher : Bloomsbury Publishing
ISBN 13 : 1780931794
Total Pages : 225 pages
Book Rating : 4.7/5 (89 download)

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Book Synopsis Why Current Affairs Needs Social Theory by : Rob Stones

Download or read book Why Current Affairs Needs Social Theory written by Rob Stones and published by Bloomsbury Publishing. This book was released on 2015-02-26 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is available as open access through the Bloomsbury Open Access programme and is available on www.bloomsburycollections.com. Television news is frequently disparaged by thoughtful commentators for its preoccupation with drama and spectacle at the expense of serious, in-depth, engagement with the critical issues it covers. Whilst insisting these charges possess more than a small dose of truth, Rob Stones argues for more emphasis to be placed on strengthening the capacities of audiences. Drawing from major traditions in social thought, and on academic media analysis, Stones provides the conceptual tools for audiences to bring greater sophistication to their interpretations, developing their capacity to think across items and genres. A detailed account of an episode of the Danish political drama, Borgen, reveals the extent to which its viewers already deploy similar concepts and skills in order to follow its storylines. Stones shows how audiences can refine these skills further and demonstrates their value with respect to a wide range of current affairs texts, including: Israeli settlers on the West Bank; the Rwandan genocide; the Egyptian 'revolution'; the Obama administration's immigration reform bill; the bases of Germany's economic success; the conflict between 'red shirts' and 'yellow shirts' in Thailand; China's diplomatic relations with Burma; and scandals of mistreatment within the UK and Swedish healthcare systems. The book shows that everyone's understanding of current affairs can be significantly enhanced by social theory. It will be relevant to students of sociology, politics, media studies and journalism at all levels.

Governance and Leadership

Author : Naomi J. Fulop
Publisher : Cambridge University Press
ISBN 13 : 1009309560
Total Pages : 88 pages
Book Rating : 4.0/5 (93 download)

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Book Synopsis Governance and Leadership by : Naomi J. Fulop

Download or read book Governance and Leadership written by Naomi J. Fulop and published by Cambridge University Press. This book was released on 2023-10-31 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lessons from service and system failures describe how governance and leadership each play a pivotal role in high-quality, safe care. This title is also available as Open Access on Cambridge Core.

Public Library Governance

Author : Edward Abbott-Halpin
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110533324
Total Pages : 389 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis Public Library Governance by : Edward Abbott-Halpin

Download or read book Public Library Governance written by Edward Abbott-Halpin and published by Walter de Gruyter GmbH & Co KG. This book was released on 2020-09-07 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: Major changes in public libraries throughout the world have led to an increased focus on governance issues. Forging successful futures for public libraries depends on effective governance. This book defines governance and examines its many facets in relation to public library provision internationally, differentiating governance from the policies, processes and practices of public libraries. The perspectives of leaders, practitioners, researchers, decision makers, and service users are presented, offering a variety of views from the past, the present and potential approaches in the future. Decision-making and the roles of decision makers involved in governance are explored. Prominent figures from the public library community throughout the world have contributed their knowledge and experience. Wicked problems facing the public library sector are identified and the varying approaches adopted internationally to deal with them are outlined. There are many practitioner and professional practice issues associated with provision of libraries and views on library usage and delivery vary according to user and practitioner standpoints. Globally diverse content provides directions for the future development of public libraries and for dealing with the emerging challenges facing the library world.

The Agile Organization

Author : Linda Holbeche
Publisher : Kogan Page Publishers
ISBN 13 : 139860867X
Total Pages : 417 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis The Agile Organization by : Linda Holbeche

Download or read book The Agile Organization written by Linda Holbeche and published by Kogan Page Publishers. This book was released on 2023-06-03 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to retaining competitive advantage in a volatile business world is agility. The third edition of The Agile Organization shows how to develop capabilities across the organization to adapt. With helpful checklists, tips and advice, this is a practical blueprint to building both agility and resilience at individual, team and organizational levels. It covers how to design agile organizations as well as how to implement agile models into existing organizations and people practices. There is guidance on how agility can be applied to talent management, flexible working patterns and the importance of mobilizing and energizing employees for change. This edition contains new material on agile mindsets and enterprise agile planning, alongside how hybrid forms of working can enhance resilience. There is also extended material on how inclusion and wellbeing initiatives can support individual resilience and innovation to improve performance across the organization. Case studies include ING, the University of California, Berkeley, the UK National Health Service (NHS) and SNC-Lavalin's Atkins business. This book is an essential read for HR and OD specialists, senior leaders and managers who want transform their organization and build an agile business.