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Author :
Publisher : Editorial Elearning, S.L.
ISBN 13 :
Total Pages : 438 pages
Book Rating : 4./5 ( download)
Download or read book written by and published by Editorial Elearning, S.L.. This book was released on with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Anglo-Chilean Tribunal of Arbitration (1894-1896)
Publisher :
ISBN 13 :
Total Pages : 810 pages
Book Rating : 4.:/5 (891 download)
Download or read book Reclamaciones Presentadas Al Tribunal Anglo-chileno (1894-1896) written by Anglo-Chilean Tribunal of Arbitration (1894-1896) and published by . This book was released on 1896 with total page 810 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kevin Brown
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1527520625
Total Pages : 292 pages
Book Rating : 4.5/5 (275 download)
Download or read book Mediation across the Globe written by Kevin Brown and published by Cambridge Scholars Publishing. This book was released on 2018-10-29 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every mediator recalls how difficult it was to break into the field of Alternative Dispute Resolution (ADR) and how gaining initial experience was near impossible. This eye-opening book provides insights into what success looks like in a mediation practice. The Annual World Mediation Summit brings some of the most forward-thinking international conflict experts together in this book sharing their accounts of how mediation is used to resolve interpersonal and international conflicts so that participants walk away from the conflict with win-win solutions. This book will appeal to anyone interested in practical experiences in mediation across the globe, or wanting to discover how the most successful mediators operate. It is also appropriate for anyone interested in learning from successful judges, lawyers and mediators. Furthermore, this book will be useful to anyone who wants to learn about how mediation works worldwide and to learn from mediators’ challenges and capitalize on their successes. The twenty plus chapters here are written by authors from across the globe supporting the use of mediation in place of other more complicated systems. Their experiences are thoughtfully and clearly described in this book.
Author :
Publisher :
ISBN 13 :
Total Pages : 356 pages
Book Rating : 4.A/5 ( download)
Download or read book Ajuris written by and published by . This book was released on 1998 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Femke Brandt
Publisher : BRILL
ISBN 13 : 900436255X
Total Pages : 297 pages
Book Rating : 4.0/5 (43 download)
Download or read book Land Reform Revisited written by Femke Brandt and published by BRILL. This book was released on 2018-03-12 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Land Reform Revisited engages with contemporary debates on land reform and agrarian transformation in South Africa. The volume offers insights into post-apartheid transformation dynamics through the lens of agency and state making. The chapters written by emerging scholars are based on extensive qualitative research and their analysis highlights the ways in which people negotiate and contest land reform realities and politics. By focusing on the diverse meanings of land and competing interpretations of what constitutes success and failure in land reform Brandt and Mkodzongi insist on looking beyond the productivity discourses guiding research and policy making in the field towards an informed view from below. Contributors are: Kezia Batisai, Femke Brandt, Sarah Bruchhausen, Nerhene Davis, Elene Cloete, Tariro Kamuti, Tarminder Kaur, Grasian Mkodzongi, Camalita Naicker, Fani Ncapayi, Mnqobi Ngubane, and Chizuko Sato.
Author : Pablo González Casanova
Publisher : New York : Oxford University Press
ISBN 13 :
Total Pages : 272 pages
Book Rating : 4.X/5 ( download)
Download or read book Democracy in Mexico written by Pablo González Casanova and published by New York : Oxford University Press. This book was released on 1970 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Daniel Pulido
Publisher : World Bank Publications
ISBN 13 : 1464815976
Total Pages : 814 pages
Book Rating : 4.4/5 (648 download)
Download or read book Manual para el desarrollo de ferrocarriles urbanos written by Daniel Pulido and published by World Bank Publications. This book was released on 2020-11-09 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nivel global, ciudades buscan desarrollar soluciones de transporte asequibles, ecológicas y socialmente responsables que puedan satisfacer las necesidades de conectividad de las crecientes poblaciones metropolitanas y respaldar el futuro desarrollo económico y urbano. Cuando los sistemas ferroviarios urbanos se planifican e implementan adecuadamente como parte de una red de transporte público más amplia, éstis pueden brindar vías rápidas de movilidad y acceso vital a los centros urbanos desde la periferias. Los servicios ferroviarios urbanos de alto rendimiento, cuando se abordan cuidadosamente en el contexto de un proyecto de desarrollo, pueden ayudar a mejorar la calidad de vida de los ciudadanos brindándoles acceso a oportunidades laborales y servicios esenciales, tanto del entorno urbano inmediato como de comunidades vecinas. Este manual sintetiza y difunde conocimientos sobre planificación, implementación y operación de los proyectos ferroviarios urbanos para: i) destacar la necesidad de realizar estudios tempranos y planificar los proyectos, ii) contribuir a que los proyectos sean más sostenibles (desde el punto de vista económico, social y ambiental); iii) mejorar los beneficios socioeconómicos de los usuarios y el acceso de estos a distintas oportunidades; iv) maximizar el valor de la participación privada, cuando corresponda, y v) fortalecer la capacidad de las instituciones encargadas de la gestión e implementación de los proyectos. Se ofrece experiencia para lidiar con los desafíos técnicos, institucionales y financieros a los que se enfrentan los tomadores de decisiones de proyectos ferroviarios urbanos. Se reúnen los conocimientos especializados del personal del Banco Mundial y el aporte de numerosos especialistas para sintetizar buenas prácticas y recomendaciones basadas en experiencia global que no responden a intereses comerciales, financieros ni políticos, entre otros. El material presentado tiene como objetivo servir de guía imparcial para maximizar el impacto y afrontar los desafíos que conllevan los sistemas ferroviarios urbanos en las ciudades de países desarrollados y en desarrollo. No se brinda un enfoque único, sino que se reconocen las complejidades y los distintos contextos existentes cuando se aborda un proyecto de desarrollo ferroviario urbano; de ese modo, se apoya a las autoridades a prepararse para formular las preguntas adecuadas, analizar las cuestiones clave, llevar a cabo los estudios necesarios, aplicar las herramientas apropiadas y aprender de las buenas prácticas internacionales, todo ello en el oportuno momento del proceso de desarrollo del proyecto.
Author : Federico Della Negra
Publisher : Bloomsbury Publishing
ISBN 13 : 1509925317
Total Pages : 290 pages
Book Rating : 4.5/5 (99 download)
Download or read book MiFID II and Private Law written by Federico Della Negra and published by Bloomsbury Publishing. This book was released on 2019-07-11 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the wake of the global financial crisis, investors have suffered significant losses as a result of breaches of conduct of business rules in the distribution of financial instruments. MiFID II introduced new disclosure, distribution and product governance rules to strengthen the protection of investors but, like MiFID I, did not harmonise the civil law consequences for their violation. This book asks whether, in spite of the silence of the EU legislators, the MiFID II conduct of business rules may produce civil law effects, enabling investors to enforce them against investment firms before national courts and alternative dispute resolution (ADR) mechanisms. Building on the case law of the CJEU, the book shows the conditions under which the breach of MiFID II conduct of business rules should give rise to a private law remedy, and what remedies would be compatible with EU law. MiFID II and Private Law is an essential contribution to academic research in EU and financial law and will be a key text for policy-makers and legal practitioners working in the field of investor protection regulation and mis-selling litigation.
Author :
Publisher : Dykinson
ISBN 13 : 849085968X
Total Pages : 338 pages
Book Rating : 4.4/5 (98 download)
Download or read book Reclamaciones en materia de consumo written by and published by Dykinson. This book was released on with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: ... La Seguridad Jurídica, proclamada en el art.9.3 de la Constitución Española de 1978, es uno de esos principios, no sé si fundamento o más bien consecuencia de los que le acompañan (publicidad de las normas, legalidad, jerarquía normativa, etc…). Pero tristemente ha cedido terreno a la incertidumbre, y es tan cierto esto que a la fecha de escribir estas líneas tal desazón pesa no sólo sobre aspectos patrios tan destacados como cuál será el futuro parlamento y quién formará gobierno (y cuánto nos costará…), sino que trasciende al umbral europeo con la esperada decisión del Tribunal de Justicia de la Unión Europea sobre la retroactividad (o no, aunque no lo parece) en la nulidad de las cláusulas “suelo” en los préstamos hipotecarios. Muchas familias esperan una decisión “justa”, que trascienda la solución “a medias” que supuso la doctrina de nuestro Tribunal Supremo en conocidas sentencias de 9 de Mayo de 2013, matizada posteriormente por las de 24 de Mayo y 23 de Diciembre de 2015 (con criterio contrario en voto particular)… la decisión vendrá de la mano del Derecho de la Unión Europea, esperemos, tras la vista de 26 de Abril de este año en tan Alto Tribunal, presentándose el 12 de Julio las conclusiones del Abogado General y esperándose la sentencia para antes del 2017...
Author : Carmen Arenal Laza
Publisher : TUTOR FORMACIÓN
ISBN 13 : 8417943404
Total Pages : 224 pages
Book Rating : 4.4/5 (179 download)
Download or read book Gestión de quejas y reclamaciones en materia de consumo. MF0245. written by Carmen Arenal Laza and published by TUTOR FORMACIÓN. This book was released on 2019-11-22 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este Manual es el más adecuado para impartir el MF0245 "Gestión de quejas y reclamaciones en materia de consumo" de los Certificados de Profesionalidad, y cumple fielmente con los contenidos del Real Decreto. Puede solicitar gratuitamente las soluciones a todas las actividades y al examen final en el email [email protected] Capacidades que se adquieren con este Manual: - Analizar consultas/quejas/reclamaciones en materia de consumo, obteniendo los datos de fuentes fiables, para deducir líneas de actuación y canalización de las mismas hacia los departamentos de empresa y/o los organismos competentes. - Analizar los mecanismos de mediación/arbitraje para la solución de situaciones de conflicto en materia de consumo de acuerdo con la normativa vigente. - Aplicar técnicas de comunicación en situaciones de orientación/ información al cliente/consumidor/usuario, tanto en la gestión de quejas y reclamaciones individuales, como en las referidas a otros departamentos, instituciones u organismos. - Aplicar técnicas de negociación en situaciones de reclamación en materia de consumo, persiguiendo soluciones de consenso entre las partes. - Aplicar métodos de control de calidad y de mejora de los procesos de atención/ información al cliente/consumidor/usuario, de manera que se reduzca el coste y el tiempo de atención y se facilite el acceso a la información. Índice: Marco de protección del cliente, consumidor y usuario en consumo 7 1. Introducción. 8 2. Normativa en defensa del consumidor. 9 2.1. Derechos y deberes. 9 2.2. Legislación Estatal, Autonómica y Local. 15 2.3. Legislación Comunitaria. 20 3. Instituciones y organismos de protección al consumidor. 27 3.1. Tipología. 27 3.2. Competencias. 28 3.3. Organigrama funcional. 34 4. Procedimientos de protección al consumidor. 37 4.1. Protección de datos y confidencialidad. 38 4.2. Transparencia de los procedimientos. 45 5. Resumen. 49 6. Autoevaluación. 50 Atención y gestión de consultas, reclamaciones y quejas en consumo 52 1. Introducción. 53 2. Funciones fundamentales desarrolladas en la atención al cliente. 54 2.1. Naturaleza. 55 2.2. Efectos. 56 3. Documentación que obtienen y elaboran los departamentos de atención al consumidor. 59 4. Procedimiento de recogida de las quejas y reclamaciones /denuncias. 64 4.1. Elementos formales que contextualizan la reclamación. 64 4.2. Documentos necesarios o pruebas en una reclamación. 66 4.3. Configuración documental de la reclamación: hoja de reclamación. 68 5. Normativa reguladora en caso de quejas y reclamación /denuncia entre empresas y consumidores. 75 6. Proceso de tramitación y gestión de una reclamación. 78 6.1. Plazos de presentación. 79 6.2. Interposición de la reclamación ante los distintos órganos/entes. 79 6.3. Gestión on-line. 83 7. Métodos usuales en la resolución de quejas y reclamaciones. 86 7.1. Fases del proceso de resolución. 86 7.2. Documentación que se genera. 88 8. La actuación administrativa y los actos administrativos. 91 8.1. Concepto y elementos. 91 8.2. Clases. 93 8.3. Eficacia de los actos. 94 8.4. El silencio administrativo. 96 8.5. Normativa específica que regula la actuación y actos administrativos. 97 9. Resumen. 100 10. Autoevaluación. 101 Mediación y arbitraje en materia de consumo 103 1. Introducción. 104 2. Conceptos y características. 105 2.1. Árbitro 108 2.2. Mediador. 109 2.3. Partes implicadas. 110 2.4. Materias susceptibles de mediación /arbitraje de consumo. 111 3. La mediación. 113 3.1. Personas jurídicas y físicas que intervienen en la mediación. 113 3.2. Requisitos exigibles. 114 3.3. Procedimientos seguidos. 114 4. El arbitraje de consumo. 117 4.1. Personas jurídicas y físicas que intervienen en el arbitraje. 117 4.2. Ordenamiento jurídico de arbitraje nacional e internacional. 118 4.3. Organigrama funcional. 119 4.4. Convenio arbitral: contenido, formalización y validez. 121 4.5. Institucionalización del arbitraje. 123 4.6. Juntas arbitrales. 123 4.7. Laudo arbitral. 125 5. Procedimientos de arbitraje en consumo. 132 5.1. Principios generales. 132 5.2. Fases: inicio, prueba, medidas cautelares y terminación. 133 5.3. Ventajas e inconvenientes. 135 6. Documentación en procesos de mediación y arbitraje. 137 6.1. Convocatoria. 137 6.2. Acta. 137 6.3. Resolución. 137 7. Resumen. 139 8. Autoevaluación. 140 Comunicación en situaciones de quejas y reclamaciones en consumo 142 1. Introducción. 143 2. Conceptos 144 2.1. Queja. 145 2.2. Reclamación. 146 2.3. Consulta. 146 2.4. Denuncia. 147 2.5. Partes Intervinientes. 149 3. Caracterización del cliente /consumidor/usuario ante quejas y reclamaciones. 151 3.1. Situación, percepción, motivación: clima. 153 3.2. Tratamiento. 156 4. Procesos de comunicación en situaciones de consultas, quejas y reclamaciones. 158 4.1. Interpersonal. 159 4.2. Telefónica. 160 4.3. Escrita. 160 4.4. Telemática. 161 5. Herramientas de comunicación aplicables al asesoramiento y la negociación de conflictos de consumo. 163 5.1. Teoría de la argumentación: componentes, contexto y condiciones. 163 5.2. Dialéctica de la argumentación. 165 5.3. Negociación y sus técnicas de comunicación. 166 6. Resumen. 168 7. Autoevaluación. 169 Negociación y resolución ante una queja o reclamación de consumidores y usuarios 171 1. Introducción. 172 2. Objetivos en la negociación de una reclamación (denuncia del consumidor). 173 3. Técnicas utilizadas en la negociación de reclamaciones. 175 4. Caracterización del proceso de negociación. 178 4.1. Tipos de clientes/consumidores/usuarios. 179 4.2. Factores influyentes. 182 4.3. Departamento gestor. 185 4.4. Trámites y documentación. 186 5. Planes de negociación. 190 5.1. Preparación. 190 5.2. Desarrollo. 191 5.3. Resolución. 192 6. Resumen. 194 7. Autoevaluación. 195 Control de la calidad del servicio de quejas y reclamaciones 197 1. Introducción. 198 2. Tratamiento de las anomalías. 199 2.1. Principales incidencias/anomalías. 199 2.2. Forma. 201 2.3. Plazos. 206 3. Procedimientos de control del servicio. 207 3.1. Parámetros de control. 207 3.2. Técnicas de control. 208 4. Indicadores de calidad. 210 5. Evaluación y control del servicio. 214 5.1. Métodos de evaluación. 214 5.2. Medidas correctoras. 215 6. Análisis estadístico. 218 7. Resumen. 219 8. Autoevaluación. 220 Bibliografía 222
Author : Anna De Fina
Publisher : John Benjamins Publishing
ISBN 13 : 902729612X
Total Pages : 268 pages
Book Rating : 4.0/5 (272 download)
Download or read book Identity in Narrative written by Anna De Fina and published by John Benjamins Publishing. This book was released on 2003-10-27 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents both an analysis of how identities are built, represented and negotiated in narrative, as well as a theoretical reflection on the links between narrative discourse and identity construction. The data for the book are Mexican immigrants' personal experience narratives and chronicles of their border crossings into the United States. Embracing a view of identity as a construct firmly grounded in discourse and interaction, the author examines and illustrates the multiple threads that connect the local expression and negotiation of identity to the wider social contexts that frame the experience of migration, from material conditions of life in the United States to mainstream discourses about race and color. The analysis reveals how identities emerge in discourse through the interplay of different levels of expression, from implicit adherence to narrative styles and ways of telling, to explicit negotiation of membership categories.
Author : United States. General Accounting Office
Publisher :
ISBN 13 :
Total Pages : 44 pages
Book Rating : 4.F/5 ( download)
Download or read book Guaranteed Student Loans written by United States. General Accounting Office and published by . This book was released on 1992 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : World Health Organization (Genève). World Alliance for Patient Safety
Publisher :
ISBN 13 : 9789241598552
Total Pages : 124 pages
Book Rating : 4.5/5 (985 download)
Download or read book WHO Guidelines for Safe Surgery 2009 written by World Health Organization (Genève). World Alliance for Patient Safety and published by . This book was released on 2009 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confronted with worldwide evidence of substantial public health harm due to inadequate patient safety, the World Health Assembly (WHA) in 2002 adopted a resolution (WHA55.18) urging countries to strengthen the safety of health care and monitoring systems. The resolution also requested that WHO take a lead in setting global norms and standards and supporting country efforts in preparing patient safety policies and practices. In May 2004, the WHA approved the creation of an international alliance to improve patient safety globally; WHO Patient Safety was launched the following October. For the first time, heads of agencies, policy-makers and patient groups from around the world came together to advance attainment of the goal of "First, do no harm" and to reduce the adverse consequences of unsafe health care. The purpose of WHO Patient Safety is to facilitate patient safety policy and practice. It is concentrating its actions on focused safety campaigns called Global Patient Safety Challenges, coordinating Patients for Patient Safety, developing a standard taxonomy, designing tools for research policy and assessment, identifying solutions for patient safety, and developing reporting and learning initiatives aimed at producing 'best practice' guidelines. Together these efforts could save millions of lives by improving basic health care and halting the diversion of resources from other productive uses. The Global Patient Safety Challenge, brings together the expertise of specialists to improve the safety of care. The area chosen for the first Challenge in 2005-2006, was infection associated with health care. This campaign established simple, clear standards for hand hygiene, an educational campaign and WHO's first Guidelines on Hand Hygiene in Health Care. The problem area selected for the second Global Patient Safety Challenge, in 2007-2008, was the safety of surgical care. Preparation of these Guidelines for Safe Surgery followed the steps recommended by WHO. The groundwork for the project began in autumn 2006 and included an international consultation meeting held in January 2007 attended by experts from around the world. Following this meeting, expert working groups were created to systematically review the available scientific evidence, to write the guidelines document and to facilitate discussion among the working group members in order to formulate the recommendations. A steering group consisting of the Programme Lead, project team members and the chairs of the four working groups, signed off on the content and recommendations in the guidelines document. Nearly 100 international experts contributed to the document (see end). The guidelines were pilot tested in each of the six WHO regions--an essential part of the Challenge--to obtain local information on the resources required to comply with the recommendations and information on the feasibility, validity, reliability and cost-effectiveness of the interventions.
Author :
Publisher :
ISBN 13 :
Total Pages : 160 pages
Book Rating : 4.:/5 (31 download)
Download or read book Federal School Code List written by and published by . This book was released on 2007 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Food and Agriculture Organization of the United Nations
Publisher : Food & Agriculture Org.
ISBN 13 : 9251345619
Total Pages : 420 pages
Book Rating : 4.2/5 (513 download)
Download or read book Indigenous Peoples’ food systems written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 2021-06-25 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication provides an overview of the common and unique sustainability elements of Indigenous Peoples' food systems, in terms of natural resource management, access to the market, diet diversity, indigenous peoples’ governance systems, and links to traditional knowledge and indigenous languages. While enhancing the learning on Indigenous Peoples food systems, it will raise awareness on the need to enhance the protection of Indigenous Peoples' food systems as a source of livelihood for the 476 million indigenous inhabitants in the world, while contributing to the Zero Hunger Goal. In addition, the UN Decade of Action on Nutrition (2016-2025) and the UN Food Systems Summit call on the enhancement of sustainable food systems and on the importance of diversifying diets with nutritious foods, while broadening the existing food base and preserving biodiversity. This is a feature characteristic of Indigenous Peoples' food systems since hundreds of years, which can provide answers to the current debate on sustainable food systems and resilience.
Author : Andrew Paul Newcombe
Publisher : Kluwer Law International B.V.
ISBN 13 : 9041123512
Total Pages : 644 pages
Book Rating : 4.0/5 (411 download)
Download or read book Law and Practice of Investment Treaties written by Andrew Paul Newcombe and published by Kluwer Law International B.V.. This book was released on 2009-01-01 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book focuses on the substantive protections accorded to investors and investments and on the variations among jurisdictions. Among the many specific issues and topics that arise in the course of the discussion are the following: - problems of transparency and conflict of interest; - the recent growth in IIAs between and among developing nations; - the effect of new model bilateral investment treaties (BITs); - the ability of non-disputing parties to participate in investor-state arbitration; - theories of the interaction of foreign direct investment (FDI) and BITs; - investor-state arbitration as an evasion of public regulatory authority; - the role of investment funds in international investment; - 'fork in the road' provisions; and - institutional versus ad hoc arbitration. International business and other investors will greatly appreciate the in-depth information and insightful guidance in this solidly useful book. It will also be welcomed by jurists and students as a significant milestone in the development of principles in a quickly growing field of practice that is still plagued with inconsistencies.
Author : Gustavo Lins Ribeiro
Publisher : Routledge
ISBN 13 : 1000184498
Total Pages : 320 pages
Book Rating : 4.0/5 (1 download)
Download or read book World Anthropologies written by Gustavo Lins Ribeiro and published by Routledge. This book was released on 2020-07-13 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its inception, anthropology's authority has been based on the assumption that it is a unified discipline emanating from the West. In an age of heightened globalization, anthropologists have failed to discuss consistently the current status of their practice and its mutations across the globe. World Anthropologies is the first book to provoke this conversation from various regions of the world in order to assess the diversity of relations between regional or national anthropologies and a contested, power-laden Western discourse. Can a planetary anthropology cope with both the 'provincial cosmopolitanism' of alternative anthropologies and the 'metropolitan provincialism' of hegemonic schools? How might the resulting 'world anthropologies' challenge the current panorama in which certain allegedly national anthropological traditions have more paradigmatic weight - and hence more power - than others? Critically examining the international dissemination of anthropology within and across national power fields, contributors address these questions and provide the outline for a veritable world anthropologies project.
