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Recepcion Y Atencion Al Cliente Cuaderno Recepcion En Alojamientos Certificados De Profesionalidad
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Book Synopsis eBook. Manual. Organización y prestación del servicio de recepción en alojamientos (UF0052). Certificados de profesionalidad. Recepción en alojamientos (HOTA0308) by : Editorial CEP
Download or read book eBook. Manual. Organización y prestación del servicio de recepción en alojamientos (UF0052). Certificados de profesionalidad. Recepción en alojamientos (HOTA0308) written by Editorial CEP and published by EDITORIAL CEP. This book was released on 2020-04-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Organización y prestación del servicio de recepción en alojamientos (UF0052) es una de las Unidades Formativas del módulo "Recepción y atención al cliente (MF0264_3)"". Este módulo está incluido en el Certificado de Profesionalidad "Recepción en alojamientos (HOTA0308)", publicado en los Reales Decretos 1376/2008 y 619/2013. Este manual sigue fielmente el índice de contenidos publicado en el Real Decreto que lo regula. Se trata de un material dirigido a favorecer el aprendizaje teórico-práctico que resultará de gran utilidad para la impartición de los cursos organizados por el centro acreditado. Los contenidos se han desarrollado siguiendo esta estructura: • Ficha técnica • Objetivos generales y específicos • Desarrollo teórico • Ejercicios prácticos con soluciones • Resumen por tema • Glosario de términos • Bibliografía
Book Synopsis Organización y prestación del servicio de recepción en alojamientos. UF0052. by : Eguzkiñe Urreta Okeranza
Download or read book Organización y prestación del servicio de recepción en alojamientos. UF0052. written by Eguzkiñe Urreta Okeranza and published by TUTOR FORMACIÓN. This book was released on 2024-01-30 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este Manual es el más adecuado para impartir la UF0052 "Organización y prestación del servicio de recepción en alojamientos" de los Certificados de Profesionalidad, y cumple fielmente con los contenidos del Real Decreto. Puede solicitar gratuitamente las soluciones a todas las actividades en el email [email protected] Capacidades que se adquieren con este Manual: - Analizar la organización y funciones más frecuentes de los departamentos de recepción, justificando estructuras organizativas adecuadas a cada tipo de establecimiento. - Analizar los procedimientos de gestión de la información en la recepción, explotando las aplicaciones informáticas propias y justificando su utilización en los diferentes tipos de alojamientos. - Analizar los procesos propios del departamento de recepción y aplicar los procedimientos idóneos para la correcta prestación y control de los servicios que le son inherentes. - Desarrollar los procesos de gestión de cobros y facturación, aplicando los procedimientos y operaciones idóneos para su realización. - Analizar el servicio de seguridad propio de establecimientos de hospedaje, relacionando la estructura organizativa y las contingencias de seguridad con los elementos y medidas de seguridad aplicables. Índice: El departamento de recepción 5 Objetivos, funciones y tareas propias del departamento. 6 Planteamiento de estructura física, organizativa y funcional. 30 Evaluación 46 Instalaciones complementarias y auxiliares de un establecimiento de alojamiento 47 Bar; comedor, cocina; office. 48 Instalaciones deportivas (piscina...) y jardines 49 Instalaciones auxiliares 51 Tipos de energía, combustible y otros recursos de los establecimientos turísticos. 54 Evaluación 57 Gestión de la información en el departamento de recepción 58 Circuitos internos y externos de información. Documentación derivada de las operaciones realizadas en recepción. 59 Obtención, archivo y difusión de la información generada. 60 Evaluación 65 Prestación de servicios en recepción 66 Descripción de operaciones y procesos durante la estancia de clientes: identificación y diseño de documentación; operaciones con moneda extranjera. 67 Análisis del servicio de noche en la recepción 85 Realización de operaciones de registro y entrada de clientes con o sin reserva de clientes de grupo, así como actividades de preparación de la llegada. 88 Uso de las correspondientes aplicaciones informáticas de gestión en recepción 102 Evaluación 107 Facturación y cobro de servicios de alojamiento 108 Diferenciación de los diversos medios de pago y sus formas de aplicación. Análisis de las operaciones de facturación y cobro (tanto contado como crédito) de servicios a clientes por procedimientos manuales e informatizados. 109 Evaluación 117 Gestión de la seguridad en establecimientos de alojamiento 118 El servicio de seguridad: equipos e instalaciones. 119 Identificación y descripción de los procedimientos e instrumentos para la prevención de contingencias 122 Descripción y aplicación de normas de protección y prevención de contingencias 127 Ordenación de procedimientos para la actuación en casos de emergencia: planes de seguridad y emergencia. 131 Aplicaciones en simulacros de procedimientos de actuación en casos de emergencia 133 Justificación de la aplicación de valores éticos en casos de siniestro 140 La seguridad de los clientes y sus pertenencias 141 Especifidades en las entidades no hoteleras 142 Hospitales y clínicas 142 Residencias para la tercera edad 142 Residencias escolares 143 Otros alojamientos no turísticos 143 Evaluación 144
Book Synopsis Recepción y atención al cliente by : LOPEZ GARCIA, SOCORRO
Download or read book Recepción y atención al cliente written by LOPEZ GARCIA, SOCORRO and published by Ediciones Paraninfo, S.A.. This book was released on 2003-01-01 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Con este libro se intenta abordar con un vocabulario llano y sencillo el trabajo que se realiza en el departamento de recepcion de un hotel, empezando, para una mayor comprension del lector, con una relacion de los vocablos mas utilizados en el sector. El libro se ofrece una vision global de esta area de la empresa hotelera, que tanta repercusion tiene en el cliente.
Book Synopsis Organización y prestación del servicio de recepción en alojamientos by : RODRIGUEZ SANCHEZ ESCALONILLA, NAZARET
Download or read book Organización y prestación del servicio de recepción en alojamientos written by RODRIGUEZ SANCHEZ ESCALONILLA, NAZARET and published by Ediciones Paraninfo, S.A.. This book was released on 2016-01-01 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dentro de un hotel encontraremos diversos departamentos, entre ellos el de recepción, cuyo funcionamiento será de vital importancia para la buena marcha de nuestro servicio. En este libro se analizan la organización y funciones más frecuentes de los departamentos de recepción, los procedimientos de gestión más comunes y todos los procesos propios de este departamento. Además, aprenderemos a gestionar los trámites de cobros y facturación analizando el servicio de seguridad propio de establecimientos de hospedaje. Cada capítulo se complementa con actividades prácticas, cuyas soluciones están disponibles en www.paraninfo.es. Los contenidos se corresponden con los establecidos para la UF0052 Organización y prestación del servicio de recepción en alojamientos, incardinada en el MF0264_3 Recepción y atención al cliente y perteneciente al certificado de profesionalidad HOTA0308 Recepción en alojamientos,regulado por el RD 1376/2008, de 1 de agosto, y modificado por el RD 619/2013, de 2 de agosto.
Book Synopsis Recepción en alojamientos by : Juliana Vaquero González
Download or read book Recepción en alojamientos written by Juliana Vaquero González and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Recepción y atención al cliente. Cuaderno : recepción en alojamientos: certificados de profesionalidad by : Juliana Vaquero González
Download or read book Recepción y atención al cliente. Cuaderno : recepción en alojamientos: certificados de profesionalidad written by Juliana Vaquero González and published by . This book was released on 2013-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Cuaderno del alumno by : Juliana Vaquero González
Download or read book Cuaderno del alumno written by Juliana Vaquero González and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Magellan Fallacy by : Adam Lifshey
Download or read book The Magellan Fallacy written by Adam Lifshey and published by University of Michigan Press. This book was released on 2012-09-14 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and only study to date of the Spanish-language literature of both Southeast Asia and West Africa
Book Synopsis Political Ecology of Tourism by : Mary Mostafanezhad
Download or read book Political Ecology of Tourism written by Mary Mostafanezhad and published by Routledge. This book was released on 2016-01-08 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why has political ecology been assigned so little attention in tourism studies, despite its broad and critical interrogation of environment and politics? As the first full-length treatment of a political ecology of tourism, the collection addresses this lacuna and calls for the further establishment of this emerging interdisciplinary subfield. Drawing on recent trends in geography, anthropology, and environmental and tourism studies, Political Ecology of Tourism: Communities, Power and the Environment employs a political ecology approach to the analysis of tourism through three interrelated themes: Communities and Power, Conservation and Control, and Development and Conflict. While geographically broad in scope—with chapters that span Central and South America to Africa, and South, Southeast, and East Asia to Europe and Greenland—the collection illustrates how tourism-related environmental challenges are shared across prodigious geographical distances, while also attending to the nuanced ways they materialize in local contexts and therefore demand the historically situated, place-based and multi-scalar approach of political ecology. This collection advances our understanding of the role of political, economic and environmental concerns in tourism practice. It offers readers a political ecology framework from which to address tourism-related issues and themes such as development, identity politics, environmental subjectivities, environmental degradation, land and resources conflict, and indigenous ecologies. Finally, the collection is bookended by a pair of essays from two of the most distinguished scholars working in the subfield: Rosaleen Duffy (foreword) and James Igoe (afterword). This collection will be valuable reading for scholars and practitioners alike who share a critical interest in the intersection of tourism, politics and the environment
Book Synopsis Teaching Dialogue Interpreting by : Letizia Cirillo
Download or read book Teaching Dialogue Interpreting written by Letizia Cirillo and published by John Benjamins Publishing Company. This book was released on 2017-10-15 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teaching Dialogue Interpreting is one of the very few book-length contributions that cross the research-to-training boundary in dialogue interpreting. The volume is innovative in at least three ways. First, it brings together experts working in areas as diverse as business interpreting, court interpreting, medical interpreting, and interpreting for the media, who represent a wide range of theoretical and methodological approaches. Second, it addresses instructors and course designers in higher education, but may also be used for refresher courses and/or retraining of in-service interpreters and bilingual staff. Third, and most important, it provides a set of resources, which, while research driven, are also readily usable in the classroom – either together or separately – depending on specific training needs and/or research interests. The collection thus makes a significant contribution in curriculum design for interpreter education.
Book Synopsis Choice Theory: A Very Short Introduction by : Michael Allingham
Download or read book Choice Theory: A Very Short Introduction written by Michael Allingham and published by OUP Oxford. This book was released on 2002-08-22 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: We make choices all the time - about trivial matters, about how to spend our money, about how to spend our time, about what to do with our lives. And we are also constantly judging the decisions other people make as rational or irrational. But what kind of criteria are we applying when we say that a choice is rational? What guides our own choices, especially in cases where we don't have complete information about the outcomes? What strategies should be applied in making decisions which affect a lot of people, as in the case of government policy? This book explores what it means to be rational in all these contexts. It introduces ideas from economics, philosophy, and other areas, showing how the theory applies to decisions in everyday life, and to particular situations such as gambling and the allocation of resources. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.
Download or read book The BNC Handbook written by Guy Aston and published by . This book was released on 1998 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors explain how to use large language corpora in explanatory learning and English languages teaching and research. They focus on the largest corpus of spoken and written data compiled (the BNC) and on the search tool SARA.
Book Synopsis Romancing the Wild by : Robert Fletcher
Download or read book Romancing the Wild written by Robert Fletcher and published by Duke University Press. This book was released on 2014-02-24 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worldwide development of ecotourism—including adventures such as mountain climbing and whitewater rafting, as well as more pedestrian pursuits such as birdwatching—has been extensively studied, but until now little attention has been paid to why vacationers choose to take part in what are often physically and emotionally strenuous endeavors. Drawing on ethnographic research and his own experiences working as an ecotour guide throughout the United States and Latin America, Robert Fletcher argues that participation in rigorous outdoor activities resonates with the particular cultural values of the white, upper-middle-class Westerners who are the majority of ecotourists. Navigating 13,000-foot mountain peaks or treacherous river rapids demands deferral of gratification, perseverance through suffering, and a willingness to assume risks in pursuit of continuous progress. In this way, characteristics originally cultivated for professional success have been transferred to the leisure realm at a moment when traditional avenues for achievement in the public sphere seem largely exhausted. At the same time, ecotourism provides a temporary escape from the ostensible ills of modern society by offering a transcendent "wilderness" experience that contrasts with the indoor, sedentary, mental labor characteristically performed by white-collar workers.
Book Synopsis Translation, Power, Subversion by : Román Alvarez
Download or read book Translation, Power, Subversion written by Román Alvarez and published by Multilingual Matters. This book was released on 1996 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a study of the relationship between translation, culture and counterculture, presenting a political and ideological vision of translating. Offering an approach to the cultural turn in Translation Studies at the end of the century, the book endeavours to explore the closer links between cultural studies and translation. It presents the arguments of several scholars on the most innovative ways of understanding translation, in order to clarify the role and function of translations and translators in culture and society.
Book Synopsis Napoleon and Wellington by : Andrew Roberts
Download or read book Napoleon and Wellington written by Andrew Roberts and published by Hachette UK. This book was released on 2010-12-16 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: A dual biography of the greatest opposing generals of their age who ultimately became fixated on one another, by a bestselling historian. 'Thoroughly enjoyable, beautifully written and meticulously researched' Observer On the morning of the battle of Waterloo, the Emperor Napoleon declared that the Duke of Wellington was a bad general, the British were bad soldiers and that France could not fail to win an easy victory. Forever afterwards historians have accused him of gross overconfidence, and massively underestimating the calibre of the British commander opposed to him. Andrew Roberts presents an original, highly revisionist view of the relationship between the two greatest captains of their age. Napoleon, who was born in the same year as Wellington - 1769 - fought Wellington by proxy years earlier in the Peninsula War, praising his ruthlessness in private while publicly deriding him as a mere 'sepoy general'. In contrast, Wellington publicly lauded Napoleon, saying that his presence on a battlefield was worth forty thousand men, but privately wrote long memoranda lambasting Napoleon's campaigning techniques. Although Wellington saved Napoleon from execution after Waterloo, Napoleon left money in his will to the man who had tried to assassinate Wellington. Wellington in turn amassed a series of Napoleonic trophies of his great victory, even sleeping with two of the Emperor's mistresses.
Download or read book Rich Soldier written by Lee Escobar and published by NU Vision. This book was released on 2018-06-26 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Lee was writing this book, he was asked time and time again: "Why Rich Soldier?" For, Lee is was very simple: When the mission is financial freedom, success is the only option. This book leverages the disciplines and mindset of the military into a straight-forward and actionable strategies to deliver financial victories in your life. While the principles and ideas in this book are shaped by Lee's military background, they can be applied to anyone--whether they serve in the military or in civilian life. It is Lee's mission to give readers a simple and attainable path to help them create wealth and enjoy the rewarding life they have always desired. Rich Soldier will teach you: - the strategies behind the 4 Es of Success - how to control and eliminate any old programming and the voices of indecision, procrastination and fear of failure that cripple your chances of financial victory - how to activate The Wealth Ethics-so that wealth and success pursue you as you work to attain them - the roadmap for avoiding the mistakes many entrepreneurs make in business and investing - the power of The Success Triad--a unique approach to securing, controlling and preserving your financial freedom - how to identify and use a Courage Point... so you can move past your inhibitions and accomplish the mission - a logical and analytical 7-step method for decision making in buying profitable assets with speed and confidence
Book Synopsis Public Relations Strategies and Tactics by : Dennis L. Wilcox
Download or read book Public Relations Strategies and Tactics written by Dennis L. Wilcox and published by Pearson Higher Ed. This book was released on 2013-03-18 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Updated in a 10th edition, Public Relations: Strategies and Tactics, Tenth Edition, clearly explains to students the basic concepts, strategies, and tactics of today’s public relations practice. This comprehensive text is grounded in scholarship and includes references to landmark studies and time-honored public relations techniques. The tenth edition emphasizes the application of the Internet and social media for programs and campaigns.
