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Public Sector Reform Total Quality Management And Service Of Quality
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Book Synopsis Total Quality Management in Government by : Steven Cohen
Download or read book Total Quality Management in Government written by Steven Cohen and published by Jossey-Bass. This book was released on 1993-04-02 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Author :United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology Publisher : ISBN 13 : Total Pages :286 pages Book Rating :4.:/5 (327 download)
Book Synopsis Total Quality Management by : United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Download or read book Total Quality Management written by United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology and published by . This book was released on 1998 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Total Quality Management in the Public Sector by : Colin Morgan
Download or read book Total Quality Management in the Public Sector written by Colin Morgan and published by McGraw-Hill Education (UK). This book was released on 1994-02-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author :Canadian Centre for Management Development Publisher :McGill-Queen's Press - MQUP ISBN 13 :0773517421 Total Pages :431 pages Book Rating :4.7/5 (735 download)
Book Synopsis Taking Stock by : Canadian Centre for Management Development
Download or read book Taking Stock written by Canadian Centre for Management Development and published by McGill-Queen's Press - MQUP. This book was released on 1998 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the last tow decades governments have invested a great deal of time, money, and political capital in reforms to make the public sector more efficient. They have, however, invested little in evaluating the effectiveness of their efforts, accepting many of the reforms because of a belief in a particular approach to governing or an ideological commitment on the part of politicians. This collection of essays "takes stock" of these reform measures and their impact on public administration.
Book Synopsis Public Productivity Through Quality and Strategic Management by : Arie Halachmi
Download or read book Public Productivity Through Quality and Strategic Management written by Arie Halachmi and published by IOS Press. This book was released on 1995 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book deals with the complexity of several concepts, like the following example. Quality is by no means a simple or single concept: it can mean compliance with pre-determined specifications of processes or outputs; it can mean assessment of outcomes or gatekeeping - in other words - assuring the quality of the inputs; etc. The parallels with measuring productivity are obvious: if you cannot get good handles on outputs, then use inputs (and then politicians wonder why productivity appears to stagnate in services). This problem of the simple becoming complicated was understood by the Japanese at the inception of their ``productivity movement'. Having carefully analyzed how Europe had adopted and adapted American productivity techniques and approaches and being faced with a turbulent system of industrial relations and a poor quality image, the initiators of the Japanese productivity movement came to the conclusion that at least a cease-fire and at best a treaty had to be negotiated between organised labour, management and government. The resulting 1955 productivity principles are being addressed in the book.
Book Synopsis Key Principles of Public Sector Reforms by : Joan Nwasike
Download or read book Key Principles of Public Sector Reforms written by Joan Nwasike and published by Commonwealth Secretariat. This book was released on 2018-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key Principles of Public Sector Reforms contains case studies from Cameroon, Ghana, Grenada, India, Kenya, Rwanda, St Vincent and the Grenadines, Saint Lucia, Seychelles, South Africa, Tanzania and Trinidad and Tobago on the policy reforms, strategies and methodologies that support national priorities and greater policy coherence for sustained development and growth.
Book Synopsis New Public Management in Africa by : Robert E. Hinson
Download or read book New Public Management in Africa written by Robert E. Hinson and published by Springer Nature. This book was released on 2021-10-25 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.
Book Synopsis Proceedings of the 2022 2nd International Conference on Public Management and Intelligent Society (PMIS 2022) by : Adeel Luqman
Download or read book Proceedings of the 2022 2nd International Conference on Public Management and Intelligent Society (PMIS 2022) written by Adeel Luqman and published by Springer Nature. This book was released on 2023-05-19 with total page 924 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an open access book. The 2nd International Conference on Public Management and Intelligent Society (PMIS 2022) was held on March 18-20, 2022 in Xishuangbanna, China. The aim of the conference is to bring together innovative academics and industrial experts in the field of Public Management and Intelligent Society to a common forum. The primary goal of the conference is to promote research and developmental activities in Public Management and Intelligent Society and another goal is to promote scientific information interchange between researchers, developers, students, and practitioners working all around the world.
Download or read book Public Sector Reform written by B. Nolan and published by Springer. This book was released on 2001-04-10 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these times of dramatic social, economic and political change, governments around the world are questioning their roles and responsibilities in the public sector. There is a trend away from traditional public sector model and that of market ideology, but there does not yet exist a universally accepted alternative. Brendan Nolan offers a comparative analysis of public administration in several OECD countries (the UK, USA, Australia, and Scandinavia) and explores possible future directions.
Book Synopsis Improving the Quality of East and West European Public Services by : Elke Ler
Download or read book Improving the Quality of East and West European Public Services written by Elke Ler and published by Routledge. This book was released on 2017-11-30 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
Book Synopsis Management Reforms by : United States. General Accounting Office
Download or read book Management Reforms written by United States. General Accounting Office and published by . This book was released on 1994 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis International Handbook of Practice-Based Performance Management by : Patria de Lancer Julnes
Download or read book International Handbook of Practice-Based Performance Management written by Patria de Lancer Julnes and published by SAGE. This book was released on 2007-09-10 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters.
Book Synopsis Handbook of Comparative Public Administration in the Asia-Pacific Basin by : H. K. Wong
Download or read book Handbook of Comparative Public Administration in the Asia-Pacific Basin written by H. K. Wong and published by CRC Press. This book was released on 1999-02-23 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This stimulating reference/text examines a wide range of issues and trends in administrative reform in the Newly Industrialized or Industrializing Economies (NIEs) of the Asia-Pacific Basin and offers detailed case studies illustrating the dynamics and etiology of reform protocols. Suggesting new ways of understanding reform within a bureaucratic or political framework, the Handbook of Comparative Public Administration in the Asia-Pacific Basin highlights the role of civil service training in fostering strategic, political, social, and economic changes in Hong Kong over the past decade, provides a roadmap into the labyrinth of China's gigantic financial system, and includes nearly 600 references, tables, and drawings.
Book Synopsis Evaluation in Public-sector Reform by : Hellmut Wollmann
Download or read book Evaluation in Public-sector Reform written by Hellmut Wollmann and published by Edward Elgar Publishing. This book was released on 2003-09-26 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Articles from internationally renowned scholars highlighting the connections between public-sector reform and evaluation.
Book Synopsis Handbook of Research on the Interplay Between Service Quality and Customer Delight by : Sarma, Sarmistha
Download or read book Handbook of Research on the Interplay Between Service Quality and Customer Delight written by Sarma, Sarmistha and published by IGI Global. This book was released on 2023-01-31 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars have proved that satisfaction is not sufficient to leave a strong mark in the minds of the customers. Service quality and customer delight have been the buzzwords in the business world in recent times as scholars have proven that customer delight is the key to customer retention. The Handbook of Research on the Interplay Between Service Quality and Customer Delight considers how companies around the world in a cross-cultural environment are dealing with service quality and customer delight and proposes a global outlook on the current trends, tactics, and opportunities. Covering key topics such as buyer funnels, consumer dissonance, and digital solutions, this reference work is ideal for business owners, managers, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.
Book Synopsis Public Management Reform by : Christopher Pollitt
Download or read book Public Management Reform written by Christopher Pollitt and published by Oxford University Press, USA. This book was released on 2004 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a comprehensive, integrated analysis of the wave of management reforms which have swept through many countries including Australia, Belgium, Canada, Finland, France, Germany, Italy, the Netherlands, New Zealand, Sweden, the UK, the USA, and the European Commission.
Book Synopsis Handbook of Public Service Delivery by : Christopher G. Reddick
Download or read book Handbook of Public Service Delivery written by Christopher G. Reddick and published by Edward Elgar Publishing. This book was released on 2024-09-06 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.
