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Professional Telephone Skills
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Book Synopsis Customer Service by : Robert W. Lucas
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Book Synopsis Communication Skills for the Healthcare Professional, Enhanced Edition by : Laurie Kelly McCorry
Download or read book Communication Skills for the Healthcare Professional, Enhanced Edition written by Laurie Kelly McCorry and published by Jones & Bartlett Learning. This book was released on 2020-06-08 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication Skills for the Healthcare Professional, Enhanced Second Edition is a practical guide that covers essential verbal and nonverbal communication skills you need to become a strong communicator.
Book Synopsis Writing, Speaking, & Communication Skills for Health Professionals by : Stephanie Barnard
Download or read book Writing, Speaking, & Communication Skills for Health Professionals written by Stephanie Barnard and published by Yale University Press. This book was released on 2001-01-01 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strong communication skills are required of today's health care practitioners. This guide contains practical advice on a broad range of essential communication skills for health-care practitioners.
Book Synopsis New Media Communication Skills for Engineers and IT Professionals: Trans-National and Trans-Cultural Demands by : Patil, Arun
Download or read book New Media Communication Skills for Engineers and IT Professionals: Trans-National and Trans-Cultural Demands written by Patil, Arun and published by IGI Global. This book was released on 2012-03-31 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: The communication demands expected of todays engineers and information technology professionals immersed in multicultural global enterprises are unsurpassed. New Media Communication Skills for Engineers and IT Professionals: Trans-National and Trans-Cultural Demands provides new and experienced practitioners, academics, employers, researchers, and students with international examples of best practices in new, as well as traditional, communication skills in increasingly trans-cultural, digitalized, hypertext environments. This book will be a valuable addition to the existing literature and resources in communication skills in both organizational and higher educational settings, giving readers comprehensive insights into the proficient use of a broad range of communication critical for effective professional participation in the globalized and digitized communication environments that characterize current engineering and IT workplaces.
Book Synopsis Telephone Skills Pocketbook by : Mary Richards
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Book Synopsis Communicate on the Telephone by : Alan Hickman
Download or read book Communicate on the Telephone written by Alan Hickman and published by . This book was released on 2003 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Communication Skills for Business Professionals by : Celeste Lawson
Download or read book Communication Skills for Business Professionals written by Celeste Lawson and published by Cambridge University Press. This book was released on 2019-06-12 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.
Download or read book Beyond "Hello" written by Jeannie Davis and published by Now Hear This. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
Book Synopsis Business English for Students: A Practical Guide to Success in the Professional World by : Lely Novia
Download or read book Business English for Students: A Practical Guide to Success in the Professional World written by Lely Novia and published by Ananta Vidya. This book was released on with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Business English for Students: A Practical Guide to Success in the Professional World” is a book that helps students develop the essential language skills and strategies they need to excel in the competitive business world. It covers the gap between academic knowledge and real-world business communication, with essential vocabulary, grammar, conversational skills, and diverse business scenarios. The book provides engaging exercises, practical examples, and industry-specific vocabulary, to help learners succeed in a global and fast-paced environment. The book also encourages students to embrace challenges and continuous growth, building confidence, clarity, and professionalism in their communication. Whether they want to pursue careers in finance, marketing, technology, or any other field, “Business English for Students: A Practical Guide to Success in the Professional World” is the ultimate resource for students to master the complexities of the professional world and start a rewarding career journey. Let this practical guide be your key to success and unlock the door to a prosperous future.
Book Synopsis How to Be Ferociously Happy by : Dushka Zapata
Download or read book How to Be Ferociously Happy written by Dushka Zapata and published by Createspace Independent Publishing Platform. This book was released on 2016-05-01 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you were born you took deep breaths right away. You proceeded to accomplish truly complicated things: you learned to talk and walk and write. Language is complex and daunting and you did it. You already come equipped to be good at many things. The ability to pick them up is part of your original composition. Trust that.
Book Synopsis Communication Skills for the Healthcare Professional, Enhanced Edition by : Laurie Kelly McCorry
Download or read book Communication Skills for the Healthcare Professional, Enhanced Edition written by Laurie Kelly McCorry and published by Jones & Bartlett Learning. This book was released on 2020-06-08 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication Skills for the Healthcare Professional, Enhanced Second Edition is a practical guide that covers essential verbal and nonverbal communication skills you need to become a strong communicator.
Book Synopsis Effective Communication Skills by : Kulbhushun Kumar
Download or read book Effective Communication Skills written by Kulbhushun Kumar and published by KHANNA PUBLISHING HOUSE. This book was released on with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization has brought in numerous opportunities for the teeming millions, with more focus on the students overall capability apart from academic competence. Many students, particularly those from non-English medium schools, find that they are not preferred due to their inadequacy of communication skills and soft skills, despite possessing sound knowledge in their subject area along with technical capability. Keeping in view their pre-employment needs and career requirements, the book will help the students to change their traditional mindsets from controlling to creativity; to employee empowerment and organizational learning; to gain skills in the language which has become the international lingua franca, a language of global economy. All the chapters are full of gems and rubies, but the chapters based on resume writing group discussion, conducting meetings, interview skills, grammar, etc., are the black pearls in the treasure trove. Also the chapters are dainty, detectable and delightful as part and parcel of your reading, writing, and speaking skills. This book will surely empower students with the language and life skills they need to carry out their career goals. It also provides ample opportunities for the students to build awareness and practice the language in real-life scenarios. Its integrated skills approach develops the students self-confidence to survive and succeed in professional and social encounters within the English speaking global community.
Book Synopsis Legal Systems & Skills by : J. Scott Slorach
Download or read book Legal Systems & Skills written by J. Scott Slorach and published by Oxford University Press. This book was released on 2017 with total page 563 pages. Available in PDF, EPUB and Kindle. Book excerpt: This innovative text offers a combined approach, covering legal systems, skills, and employability to provide an academic and practical foundation for the study of law and life as a professional.
Author : Publisher :Cengage Learning ISBN 13 :035776417X Total Pages :683 pages Book Rating :4.3/5 (577 download)
Download or read book written by and published by Cengage Learning. This book was released on with total page 683 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handbook of Veterinary Communication Skills by : Carol Gray
Download or read book Handbook of Veterinary Communication Skills written by Carol Gray and published by John Wiley & Sons. This book was released on 2013-05-23 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.
Book Synopsis Essential Communication Skills for Nursing and Midwifery by : Philippa Sully
Download or read book Essential Communication Skills for Nursing and Midwifery written by Philippa Sully and published by Elsevier Health Sciences. This book was released on 2010-05-19 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication skills are crucial in all aspects of nursing and midwifery practice - this book will enable readers to communicate effectively and with confidence in their professional practice. It focuses on the communication skills needed for the development of effective professional and therapeutic relationships. It is a 'how to do it' book that relates the theory of effective and ethical communication to the practice of nursing and midwifery and provides a framework for developing communication skills to meet a variety of situations. Approx.256 pagesAll the chapters have been revised in line with up-to-date literature, professional practice guidelines and research
Book Synopsis Communication Skills in Health and Social Care by : Bernard Moss
Download or read book Communication Skills in Health and Social Care written by Bernard Moss and published by SAGE. This book was released on 2017-05-27 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting. Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings. This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role. The new edition features: New entries covering social media, mindfulness, several tricky topics, and much more. Service user snippets to help address and understand the issues about service user perspectives. Skills to ensure you are engaging with the Professional Capabilities Framework.
