Productivity Measurement In The Service Sector

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Measuring and Improving Productivity in Services

Author : Faridah Djellal
Publisher : Edward Elgar Publishing
ISBN 13 : 1848444966
Total Pages : 261 pages
Book Rating : 4.8/5 (484 download)

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Book Synopsis Measuring and Improving Productivity in Services by : Faridah Djellal

Download or read book Measuring and Improving Productivity in Services written by Faridah Djellal and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.

Output Measurement in the Service Sectors

Author : Zvi Griliches
Publisher : University of Chicago Press
ISBN 13 : 0226308898
Total Pages : 576 pages
Book Rating : 4.2/5 (263 download)

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Book Synopsis Output Measurement in the Service Sectors by : Zvi Griliches

Download or read book Output Measurement in the Service Sectors written by Zvi Griliches and published by University of Chicago Press. This book was released on 2008-04-15 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is the fall in overall productivity growth in the United States and other developed countries related to the rising share of the service sectors in the economy? Since services represent well over half of the U.S. gross national product, it is also important to ask whether these sectors have had a slow rate of growth, as this would act as a major drag on the productivity growth of the overall economy and on its competitive performance. In this timely volume, leading experts from government and academia argue that faulty statistics have prevented a clear understanding of these issues.

Productivity Measurement in the Service Sector

Author :
Publisher :
ISBN 13 :
Total Pages : 224 pages
Book Rating : 4.:/5 (89 download)

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Book Synopsis Productivity Measurement in the Service Sector by :

Download or read book Productivity Measurement in the Service Sector written by and published by . This book was released on 2001 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Productivity Measurement and Analysis

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264044612
Total Pages : 556 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Productivity Measurement and Analysis by : OECD

Download or read book Productivity Measurement and Analysis written by OECD and published by OECD Publishing. This book was released on 2009-04-28 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents the proceedings of two workshops on productivity measurement and analysis, which brought together representatives of statistical offices, central banks and other officials involved with the analysis and measurement of productivity at aggregate and industry levels.

Technology in Services

Author : National Academy of Engineering
Publisher : National Academies Press
ISBN 13 : 0309038952
Total Pages : 256 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Technology in Services by : National Academy of Engineering

Download or read book Technology in Services written by National Academy of Engineering and published by National Academies Press. This book was released on 1988-02-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, and the consequences for the American economy. Chapters discuss such topics as the effects of technology on employment patterns and wages, international trade in services, and the relationship between services and the traditional manufacturing industries.

New Developments in Productivity Analysis

Author : Charles R. Hulten
Publisher : University of Chicago Press
ISBN 13 : 0226360644
Total Pages : 648 pages
Book Rating : 4.2/5 (263 download)

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Book Synopsis New Developments in Productivity Analysis by : Charles R. Hulten

Download or read book New Developments in Productivity Analysis written by Charles R. Hulten and published by University of Chicago Press. This book was released on 2007-11-01 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: The productivity slowdown of the 1970s and 1980s and the resumption of productivity growth in the 1990s have provoked controversy among policymakers and researchers. Economists have been forced to reexamine fundamental questions of measurement technique. Some researchers argue that econometric approaches to productivity measurement usefully address shortcomings of the dominant index number techniques while others maintain that current productivity statistics underreport damage to the environment. In this book, the contributors propose innovative approaches to these issues. The result is a state-of-the-art exposition of contemporary productivity analysis. Charles R. Hulten is professor of economics at the University of Maryland. He has been a senior research associate at the Urban Institute and is chair of the Conference on Research in Income and Wealth of the National Bureau of Economic Research. Michael Harper is chief of the Division of Productivity Research at the Bureau of Labor Statistics. Edwin R. Dean, formerly associate commissioner for Productivity and Technology at the Bureau of Labor Statistics, is adjunct professor of economics at The George Washington University.

The Service Productivity and Quality Challenge

Author : P.T. Harker
Publisher : Springer Science & Business Media
ISBN 13 : 9780792334477
Total Pages : 520 pages
Book Rating : 4.3/5 (344 download)

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Book Synopsis The Service Productivity and Quality Challenge by : P.T. Harker

Download or read book The Service Productivity and Quality Challenge written by P.T. Harker and published by Springer Science & Business Media. This book was released on 1995-05-31 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the services sector. Section I addresses the economy-wide problems of measuring service productivity and its impact on economic performance. The growing volume and recognition of trade and international competition in services is the subject of Section II. The first two sections together outline the broad parameters facing the economy and individual managers as they struggle to improve service productivity in an increasingly competitive international market. The specific steps to be taken are addressed in Section III. Section IV presents an operations management perspective on the productivity problem. Section V presents the problems and opportunities that exist in productivity improvement in market services (i.e. those industries where some degree of competition and market pricing exists). Finally, non-market services, a vital part of all developed economies, are discussed in Section VI. The Service Productivity and Quality Challenge presents the state of the art thinking on the service productivity challenge from a variety of disciplines. Rather than a cursory view of each discipline's perspective, the papers go into detail on each subject or industry. Taken as a whole, they provide a panoramic view of the problem and its potential solutions.

Progress in Service Sector Productivity Measurement: Review Article on Productivity in the U.S. Services Sector: New Sources of Economic Growth, Fall 2005

Download Progress in Service Sector Productivity Measurement: Review Article on Productivity in the U.S. Services Sector: New Sources of Economic Growth, Fall 2005 PDF Online Free

Author : Diewert
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (133 download)

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Book Synopsis Progress in Service Sector Productivity Measurement: Review Article on Productivity in the U.S. Services Sector: New Sources of Economic Growth, Fall 2005 by : Diewert

Download or read book Progress in Service Sector Productivity Measurement: Review Article on Productivity in the U.S. Services Sector: New Sources of Economic Growth, Fall 2005 written by Diewert and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Service Productivity

Author : Ali Emrouznejad
Publisher : Springer
ISBN 13 : 3662434377
Total Pages : 405 pages
Book Rating : 4.6/5 (624 download)

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Book Synopsis Managing Service Productivity by : Ali Emrouznejad

Download or read book Managing Service Productivity written by Ali Emrouznejad and published by Springer. This book was released on 2014-07-31 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

Measurement of Productivity and Efficiency

Author : Robin C. Sickles
Publisher : Cambridge University Press
ISBN 13 : 110703616X
Total Pages : 631 pages
Book Rating : 4.1/5 (7 download)

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Book Synopsis Measurement of Productivity and Efficiency by : Robin C. Sickles

Download or read book Measurement of Productivity and Efficiency written by Robin C. Sickles and published by Cambridge University Press. This book was released on 2019-03-28 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a comprehensive approach to productivity and efficiency analysis using economic and econometric theory.

Improving Measurement of Productivity in Higher Education

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309257743
Total Pages : 197 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Improving Measurement of Productivity in Higher Education by : National Research Council

Download or read book Improving Measurement of Productivity in Higher Education written by National Research Council and published by National Academies Press. This book was released on 2013-01-18 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Higher education is a linchpin of the American economy and society: teaching and research at colleges and universities contribute significantly to the nation's economic activity, both directly and through their impact on future growth; federal and state governments support teaching and research with billions of taxpayers' dollars; and individuals, communities, and the nation gain from the learning and innovation that occur in higher education. In the current environment of increasing tuition and shrinking public funds, a sense of urgency has emerged to better track the performance of colleges and universities in the hope that their costs can be contained without compromising quality or accessibility. Improving Measurement of Productivity in Higher Education presents an analytically well-defined concept of productivity in higher education and recommends empirically valid and operationally practical guidelines for measuring it. In addition to its obvious policy and research value, improved measures of productivity may generate insights that potentially lead to enhanced departmental, institutional, or system educational processes. Improving Measurement of Productivity in Higher Education constructs valid productivity measures to supplement the body of information used to guide resource allocation decisions at the system, state, and national levels and to assist policymakers who must assess investments in higher education against other compelling demands on scarce resources. By portraying the productive process in detail, this report will allow stakeholders to better understand the complexities of-and potential approaches to-measuring institution, system and national-level performance in higher education.

Global Productivity

Author : Alistair Dieppe
Publisher : World Bank Publications
ISBN 13 : 1464816093
Total Pages : 552 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Global Productivity by : Alistair Dieppe

Download or read book Global Productivity written by Alistair Dieppe and published by World Bank Publications. This book was released on 2021-06-09 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The COVID-19 pandemic struck the global economy after a decade that featured a broad-based slowdown in productivity growth. Global Productivity: Trends, Drivers, and Policies presents the first comprehensive analysis of the evolution and drivers of productivity growth, examines the effects of COVID-19 on productivity, and discusses a wide range of policies needed to rekindle productivity growth. The book also provides a far-reaching data set of multiple measures of productivity for up to 164 advanced economies and emerging market and developing economies, and it introduces a new sectoral database of productivity. The World Bank has created an extraordinary book on productivity, covering a large group of countries and using a wide variety of data sources. There is an emphasis on emerging and developing economies, whereas the prior literature has concentrated on developed economies. The book seeks to understand growth patterns and quantify the role of (among other things) the reallocation of factors, technological change, and the impact of natural disasters, including the COVID-19 pandemic. This book is must-reading for specialists in emerging economies but also provides deep insights for anyone interested in economic growth and productivity. Martin Neil Baily Senior Fellow, The Brookings Institution Former Chair, U.S. President’s Council of Economic Advisers This is an important book at a critical time. As the book notes, global productivity growth had already been slowing prior to the COVID-19 pandemic and collapses with the pandemic. If we want an effective recovery, we have to understand what was driving these long-run trends. The book presents a novel global approach to examining the levels, growth rates, and drivers of productivity growth. For anyone wanting to understand or influence productivity growth, this is an essential read. Nicholas Bloom William D. Eberle Professor of Economics, Stanford University The COVID-19 pandemic hit a global economy that was already struggling with an adverse pre-existing condition—slow productivity growth. This extraordinarily valuable and timely book brings considerable new evidence that shows the broad-based, long-standing nature of the slowdown. It is comprehensive, with an exceptional focus on emerging market and developing economies. Importantly, it shows how severe disasters (of which COVID-19 is just the latest) typically harm productivity. There are no silver bullets, but the book suggests sensible strategies to improve growth prospects. John Fernald Schroders Chaired Professor of European Competitiveness and Reform and Professor of Economics, INSEAD

Problems in the Measurement and Performance of Service-sector Productivity in the United States

Author : Robert James Gordon
Publisher :
ISBN 13 :
Total Pages : 84 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Problems in the Measurement and Performance of Service-sector Productivity in the United States by : Robert James Gordon

Download or read book Problems in the Measurement and Performance of Service-sector Productivity in the United States written by Robert James Gordon and published by . This book was released on 1996 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not only has U.S. productivity been poor by international standards but it is highly heterogeneous at the disaggregated industry level. Manufacturing has continued to do well while nonmanufacturing has done poorly, especially the services. Within services, apparel retailing has done well while food retailing has done badly; railroad productivity has accelerated while airline productivity has decelerated. This dispersion of performance argues against a single over-arching explanation of the slowdown. The recent shift to chain- weighted productivity measures substantially increases the magnitude of the U.S productivity slowdown and shifts it later in time. Performance in the 1970s is better than previously thought, while performance in the 1990s has been substantially worse. In addition, productivity performance in each decade has been understated due to an upward bias in the Consumer Price Index This 'CPI bias' has led to an uneven understatement of productivity change, with major errors in manufacturing, trade, and some services. The paper emphasizes two substantive causes of the productivity slowdown that go beyond measurement errors. First, some industries (e.g. electric utilities and airlines) reached a technological frontier in which the sources of earlier rapid productivity growth were exhausted. Second, slow productivity growth in food retailing and some service industries reflects a feedback from the weak bargaining position of U.S. labor. Weak unions, a falling real minimum wage, and immigration have combined to keep real wages in U.S. service industries relatively low, and this encourages overhiring by the standards of some other industrial nations.

Measuring Public Sector Productivity

Author : Richard Boyle
Publisher : Institute of Public Administration
ISBN 13 : 1904541496
Total Pages : 66 pages
Book Rating : 4.9/5 (45 download)

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Book Synopsis Measuring Public Sector Productivity by : Richard Boyle

Download or read book Measuring Public Sector Productivity written by Richard Boyle and published by Institute of Public Administration. This book was released on 2006 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:

New service industry productivity measures

Author : United States. Bureau of Labor Statistics
Publisher :
ISBN 13 :
Total Pages : 4 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis New service industry productivity measures by : United States. Bureau of Labor Statistics

Download or read book New service industry productivity measures written by United States. Bureau of Labor Statistics and published by . This book was released on 2006 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Productivity Measurement

Author : Organisation for Economic Co-operation and Development. Productivity Measurement Advisory Services
Publisher :
ISBN 13 :
Total Pages : 444 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Productivity Measurement by : Organisation for Economic Co-operation and Development. Productivity Measurement Advisory Services

Download or read book Productivity Measurement written by Organisation for Economic Co-operation and Development. Productivity Measurement Advisory Services and published by . This book was released on 1966 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Productivity Management

Author : Prem Vrat
Publisher : Alpha Science Int'l Ltd.
ISBN 13 : 9788173191473
Total Pages : 334 pages
Book Rating : 4.1/5 (914 download)

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Book Synopsis Productivity Management by : Prem Vrat

Download or read book Productivity Management written by Prem Vrat and published by Alpha Science Int'l Ltd.. This book was released on 1998 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model which is applicable for productivity measurement in manufacturing and the service sector and presents case studies.